1. JACKLYN STEIN
MAMADUCK22@YAHOO.COM I 972-849-2483 I LINKEDIN.COM/IN/JACKIE-STEIN-B88959
CLIENT SERVICES ANALYST
Computer Hardware and Solutions Sales • 10+ Years in Progressive Responsibilities handling
Fortune 500 accounts • Financial Responsibility to $8M+ • Commodity Management & Forecasting
ProjectManagement & Allocation Process Documentation/EmployeeTraining
Inventory Planning & Control Commodity Forecasting
Vendor Relations & Negotiations RMA / Backorder Management
Reporting & Analysis Large Bids / Quotes / Orders
PROFESSIONAL EXPERIENCE
CompuCom Systems,Inc. 1996–Present
ClientServicesAnalyst($8M+sales/year),Dallas,TX 2005–Present
ClientAnalyst-Identity ManagementServices (IT TeamLead),Dallas,TX 2000 - 2004
HelpDeskAnalyst(Level1and Level2),Dallas, TX 1996 - 2000
Promoted through a series of increasingly responsible positions based on strong technical and analytical
skills, operations knowledge, team building, and team leadership performance. Managed team of five
employees whilein IT. Team Lead backup in the Enterprise Services group. Notable achievements:
 Won “Star Award” awards for team building and revenue growth.
 IDMS - Pointperson for the IT department for Sarbanes-Oxley audit in 2004, providing data
analytics and process documentation to the outside auditors.
 Help Desk - recruited, trained, and retained high quality team members. Consistently pulled in top
stats forresponse and resolution.
 All positions - Increased efficiency and accuracy through process and reporting refinements.
 Received numerous letters of recognition from both customers and managers.
Stream 1994 - 1996
HelpDeskAnalyst(Level1andLevel2), Dallas, TX
 ReceivedSME (SubjectMatterExpert)ratingforhardwareandsoftwaresupported.
 Technical writerfor knowledge base.
EDUCATION
Bachelor of Science, 2006 • University of Phoenix, Dallas and Las Colinas, TX
TECHNOLOGY SKILLS
Proficientin Excel, Word,Salesforce.com, Remedy, DIMS, and Micro Strategies Reporting.