1. Gary L. Kilpatrick
Sugar Land, TX 77479
281-451-9586 / garykilpatrick@windstream.net / www.linkedin.com/in/garylkilpatick
PROCESS CONSULTANT
Exceed revenue & costs savings target | Improve operational service & delivery
A Strategic IT Professional specializing in issues-based consulting with understanding of a variety of
Information Technology environments, Cybersecurity, IT Service Management processes, Cloud
Computing and IoT. Experienced across diverse industries, in a variety of in-depth functional areas and
systems management issues including: Strategic Planning, Assessment, Gap Analysis,
Recommendations, High-Level Design, Detailed-Level Design, Implementation, and Continual
Improvement. A Certified IBM Consultant and certified in Governance of Enterprise IT (ISACA) and Lean
Six Sigma Green Belt (SJC).
PROFESSIONAL ACCOMPLISHMENTS
University of Houston – Clear Lake, Cyber Security Institute (CSI) (2014- 2015)
IT Security Consultant, Program Developer Independent IT Consultant
(Through BayTech, Houston, Texas funded in part by the Wagner-Peyser Act Workforce Development
Grant Program). Managed the development of a Cyber Security Institute (CSI) Capstone Experience
Course syllabus. Patterned after a UHCL Research course that allows graduate students to gain practical
experience in the IT discipline, experiences working in a team environment, and to gain experience in
communicating with others. The capstone approach highlights CSI certificates and courses; Certificate in
Network Management & Security, Fundamentals of Information Security (NSM1), Introduction to
Network Technology (NSM2), Cisco Routing and Switching (NSM3), and Network Security (NSM4).
The Frontline Group – Consultant (2013 – 2014)
Independent IT Consultant
An international enhanced service provider specializing in communication solutions for the enterprise
market. Originally created as a Houston ISP, the company was transformed into a global MPLS provider,
voice provider utilizing SIP services and an elite Cisco Gold Partner. Provides customers with 24/7
Managed Services and Network Monitoring from a state of the art Network Operations Center.
The company provided an intern project and enlisted four Lean Six Sigma Green Belt candidates to map
the manual steps in four process areas of Sales (Quote), Procurement, Provisioning, and Project
Management to be converted to an automated Customer Resources Management (CRM) application.
During this project the Lean Six Sigma Green Belt team, Defined the problem, Measured the processes
and cycle times, Analyzed the current processes which included Suppliers, Inputs, Outputs, Customers,
and Requirements. The team made the following recommendations towards Improvements and
Controls for the phased roll-out of the CRM leading to reduced cycle times, increased quality, and the
elimination of waste.
IBM Corporation, Global Technology Services, Houston, Texas (1996 – 2013, 2015 - 2016) (Retired)
Cloud Consultant, Senior Managing Consultant

2. Gary L. Kilpatrick
Sugar Land, TX 77479
281-451-9586 / garykilpatrick@windstream.net / www.linkedin.com/in/garylkilpatick
Worked in unstructured environments creating and reusing intellectual capital. Performed engagement
team activities, including research, data collection, data analysis, preparation/presentation of
recommendations and project design/implementation. Used issues-based consulting and specialized IBM
methodologies, assets and work products to create client deliverables.
PROFESSIONAL EXPERIENCE
Independent Consultant, Houston, TX
Process Consultant
(2016 – Present)
IBM Corporation
IBM Cloud, Houston, TX
Cloud Consultant (2015 – 2016)
Senior Managing Consultant (2008 – 2013)
Consultant / Senior Consultant (1996 – 2008)
NATCO Group, Houston, TX
Director, Information Services (1994 – 1995)
CRSS, Inc., Houston, TX
System Administration (1981 – 1994)
EDUCATION
BS (Economics), University of Houston, Houston, TX, 1968 - 1973
MBA, Houston Baptist University, Houston, TX, 1983 – 1985
Certified IBM Consultant, IBM – 2001 / ITIL Foundation Certification in IT Service Management – 2003 /
Certified in the Governance of Enterprise Information Technology (CGEIT), ISACA – 2009 / Certified in
Lean Six Sigma Green Belt (LSSGB) - 2014, Major (US Army Retired Reserve) - Indefinite
TECHNICAL SKILLS
Information Security Basics, Secure Software, Texas A&M Engineering Extension Service
Network Assurance, Digital Forensics Basics, Texas A&M Engineering Extension Service
Cybersecurity and College Teaching, University of Houston, San Jacinto College
Cloud Computing – Seeing through the Cloud: What the IT Auditor Needs to Known
IT Service Management Strategy, Design and Development, Implementation Planning
IBM Tivoli Unified Process, IBM Process Reference Model for IT (PRMIT), IBM Project Management
PUBLICATIONS
Kilpatrick, Gary L. "Project Management in Remote Viewing." Aperture Fall/Winter 2015: 8-11. Print.
Kilpatrick, Gary L. “2015 IRVA Conference New Orleans“ Aperture Spring/Summer 2015: 11-16. Print.