Our mission is to transform business through contextual technologies. We have 185 employees, are recognized as a top digital firm and best place to work. We design apps for large brands, with over 200 apps and 29 million downloads. We focus on user-centered service design to address customer pain points across physical and digital touchpoints. Successful digital solutions extend a company's core competencies to create new revenue streams through connected physical-digital experiences.
Covering the top mobile trends and forecasts for 2014, the presentation includes information and recommendations on the top 12 trends for this year: including mobile payments, enterprise apps, beacons for in-store customer engagement and the issues surrounding privacy amongst others.
MWC 2015 - A Recap of the Key Announcements, Highlights and TrendsDMI
Mobile World Congress 2015 was the best and most exciting congress to date. It showed how mobility is transforming every industry, our infrastructure, society and our daily lives. This is a full recap covering all the key themes from this year; the big device launches, Internet of Things, wearables, personalised consumer experiences based on big data, 5G, AdTech, analytics, privacy and security, and more.
Let us know in the comments if we missed anything from the event that was important to you; is there a key trend, technology or company that you think should have been included?
Build a successful enterprise mobility strategyAjit Gokhale
Build a sustainable , scalable and fail-safe mobility strategy for your enterprise. Mobien Technologies helps companies create a robust, ROI driven mobility strategies.
Our lives have been indisputably influenced by mobile technology over the past 10 years and have created many fast-growing industries along with it. We use these devices everywhere at any point in time. Gaining critical mass doesn't mean though that we use these devices in a same way around the world. Albeit standardised to a large extent, user behaviour still significantly depends on who and where you are.
Discussed Usage Trends 2015 cover:
- Race for Engagement
- Seamless FinTech Solutions
- Uber: Uberization of Everything
- Smart Commerce
- Swiss Army Knife: Functional Integration of Extension Hardware
- Anyscreen Anywhere
This presentation was held at Global Mobile App Summit & Awards in Chennai, India. Feel free to comment and discuss this topic with me on twitter @ricowyder.
Psychology behind mobile apps, Mobile Trends Conference Kraków 2015Piotr Biegun
Do you want to know how psychology affects our decision? How it's connect with our actions and how to use it in our favor of our products. Psychology behind mobile apps is all about understanding what makes users tick and us digital products.
Data science is blending with emerging technology to create the ultimate customer experience. While these innovations are turning the fantastic into reality, there are hidden risks that lurk behind such new technologies. Booz Allen's commercial retail experts provide cybersecurity guidance for retailers in this new digital world.
Covering the top mobile trends and forecasts for 2014, the presentation includes information and recommendations on the top 12 trends for this year: including mobile payments, enterprise apps, beacons for in-store customer engagement and the issues surrounding privacy amongst others.
MWC 2015 - A Recap of the Key Announcements, Highlights and TrendsDMI
Mobile World Congress 2015 was the best and most exciting congress to date. It showed how mobility is transforming every industry, our infrastructure, society and our daily lives. This is a full recap covering all the key themes from this year; the big device launches, Internet of Things, wearables, personalised consumer experiences based on big data, 5G, AdTech, analytics, privacy and security, and more.
Let us know in the comments if we missed anything from the event that was important to you; is there a key trend, technology or company that you think should have been included?
Build a successful enterprise mobility strategyAjit Gokhale
Build a sustainable , scalable and fail-safe mobility strategy for your enterprise. Mobien Technologies helps companies create a robust, ROI driven mobility strategies.
Our lives have been indisputably influenced by mobile technology over the past 10 years and have created many fast-growing industries along with it. We use these devices everywhere at any point in time. Gaining critical mass doesn't mean though that we use these devices in a same way around the world. Albeit standardised to a large extent, user behaviour still significantly depends on who and where you are.
Discussed Usage Trends 2015 cover:
- Race for Engagement
- Seamless FinTech Solutions
- Uber: Uberization of Everything
- Smart Commerce
- Swiss Army Knife: Functional Integration of Extension Hardware
- Anyscreen Anywhere
This presentation was held at Global Mobile App Summit & Awards in Chennai, India. Feel free to comment and discuss this topic with me on twitter @ricowyder.
Psychology behind mobile apps, Mobile Trends Conference Kraków 2015Piotr Biegun
Do you want to know how psychology affects our decision? How it's connect with our actions and how to use it in our favor of our products. Psychology behind mobile apps is all about understanding what makes users tick and us digital products.
Data science is blending with emerging technology to create the ultimate customer experience. While these innovations are turning the fantastic into reality, there are hidden risks that lurk behind such new technologies. Booz Allen's commercial retail experts provide cybersecurity guidance for retailers in this new digital world.
More than 1 billion cell phones and 179 billion mobile applications downloaded every year, mobile
development is surely one of the imaginative and effectively developing division. The mobile
application business sector is seemingly overwhelmed by Google applications (Gmail, Maps,
Search), Social media (Facebook, Instagram, Twitter, Youtube) and Gaming applications (Angry
winged creatures, Temple Run). Enormous players like Walmart, Bank of America and Amazon are
utilizing mobile applications for marking, enhancing client engagement, direct showcasing and so
forth. Little and medium size organizations are additionally taking after the mobile pattern,
understanding that a viable mobile system includes more than only a mobile-accommodating site.
Magnus Jern's (President DMI International) presenting at the 2016 World Gaming Executive Summit. On the 4th mobile revolution and key challenges facing the mobile gaming industry.
Presentatie Steven van Belleghem @ B2B Goes Social - Presentationb2bgs
Dit is de presentatie van Steven van Belleghem op het B2B goes social symposium te Nyenrode. Het symposium vond plaats op 15 september 2011 in samenwerking met Nyenrode, iCons, HollyWood SAE en Kittyhawk
Volg de conversatie over het symposium via #b2bgs
Mobile Business Applications can be devloped on a low budget and its value to business is increasing every day.
Best Business Apps is the lading mobile application developer in Australia.
Contact us now on 1300 655 517.
Download the Full report here -> http://eventmb.com/TheVenueoftheFuture
How do event planners select venues? What makes the venue of the future? This infographic helps event planners to select venues.
It is the result of a 1,000 event professional research on the subject.
The research was conducted by EventManagerBlog.com
Digital Engineering: Combining Computer Science with Social Science to Transl...Cognizant
By digging deep to understand consumer behaviors, needs and wants, organizations can build systems that not only meet essential user needs but also uncover new business opportunities and anticipate future requirements.
The Digital Insurer presented at this conference on 18th June 2014.
The aim of the presentation was to look at the digital trends that are impacting health insurance and to explore how digital thinking can transform face-to-face sales of health insurance in Asia as well as develop new business models.
Visit the-digital-insurer.com for more information on digital insurance in Asia
(Preview) NEC Digital Platform for State and Local GovernmentsInteractiveNEC
Government agencies that interact with and provide services to the public, such as health and human services departments (HHS), departments of motor vehicles (DMV), and departments of labor, face many challenges—a number of
which stem from the inability to consistently authenticate and securely establish a unique identity for each applicant.
For the full whitepaper, go to https://www.necam.com/AdvancedRecognitionSystems/idfraud/
The “Commerce Graph” is a new framework we have developed to think about the future of physical exchange. The model offers an alternative to the dominant narrative about the commerce landscape that frames digital networks as an adversary of physical exchange — a force that will inevitably drive us to buy and sell nearly everything virtually.
Developing a voice experience for your brand or business. Advances in speech recognition, language processing and machine learning are converging to enable voice user interfaces. We are transitioning from touch to voice and it has significant implications for marketing.
This presentation given in the un-conference on technology and art is a first glance into new research on taking event-driven technology to create a new type of literature.
More than 1 billion cell phones and 179 billion mobile applications downloaded every year, mobile
development is surely one of the imaginative and effectively developing division. The mobile
application business sector is seemingly overwhelmed by Google applications (Gmail, Maps,
Search), Social media (Facebook, Instagram, Twitter, Youtube) and Gaming applications (Angry
winged creatures, Temple Run). Enormous players like Walmart, Bank of America and Amazon are
utilizing mobile applications for marking, enhancing client engagement, direct showcasing and so
forth. Little and medium size organizations are additionally taking after the mobile pattern,
understanding that a viable mobile system includes more than only a mobile-accommodating site.
Magnus Jern's (President DMI International) presenting at the 2016 World Gaming Executive Summit. On the 4th mobile revolution and key challenges facing the mobile gaming industry.
Presentatie Steven van Belleghem @ B2B Goes Social - Presentationb2bgs
Dit is de presentatie van Steven van Belleghem op het B2B goes social symposium te Nyenrode. Het symposium vond plaats op 15 september 2011 in samenwerking met Nyenrode, iCons, HollyWood SAE en Kittyhawk
Volg de conversatie over het symposium via #b2bgs
Mobile Business Applications can be devloped on a low budget and its value to business is increasing every day.
Best Business Apps is the lading mobile application developer in Australia.
Contact us now on 1300 655 517.
Download the Full report here -> http://eventmb.com/TheVenueoftheFuture
How do event planners select venues? What makes the venue of the future? This infographic helps event planners to select venues.
It is the result of a 1,000 event professional research on the subject.
The research was conducted by EventManagerBlog.com
Digital Engineering: Combining Computer Science with Social Science to Transl...Cognizant
By digging deep to understand consumer behaviors, needs and wants, organizations can build systems that not only meet essential user needs but also uncover new business opportunities and anticipate future requirements.
The Digital Insurer presented at this conference on 18th June 2014.
The aim of the presentation was to look at the digital trends that are impacting health insurance and to explore how digital thinking can transform face-to-face sales of health insurance in Asia as well as develop new business models.
Visit the-digital-insurer.com for more information on digital insurance in Asia
(Preview) NEC Digital Platform for State and Local GovernmentsInteractiveNEC
Government agencies that interact with and provide services to the public, such as health and human services departments (HHS), departments of motor vehicles (DMV), and departments of labor, face many challenges—a number of
which stem from the inability to consistently authenticate and securely establish a unique identity for each applicant.
For the full whitepaper, go to https://www.necam.com/AdvancedRecognitionSystems/idfraud/
The “Commerce Graph” is a new framework we have developed to think about the future of physical exchange. The model offers an alternative to the dominant narrative about the commerce landscape that frames digital networks as an adversary of physical exchange — a force that will inevitably drive us to buy and sell nearly everything virtually.
Developing a voice experience for your brand or business. Advances in speech recognition, language processing and machine learning are converging to enable voice user interfaces. We are transitioning from touch to voice and it has significant implications for marketing.
This presentation given in the un-conference on technology and art is a first glance into new research on taking event-driven technology to create a new type of literature.
And outline for how global trends, maker/gig/sharing economy and cloud and mobile trends are shaping how businesses and government agencies compete and thrive
The Digital Insurer speaks at AIA's inaugral bancassurance seminarThe Digital Insurer
The Digital Insurer was pleased to talk about how to think digital and transform face -to-face bancassurance models in Asia.
visit the-digital-insurer.com for more information on the conference.
Research Presentation: How Numbers are Powering the Next Era of MarketingMediaPost
The data that Google, Bing and Yahoo leverage turns “dumb” messages into highly targeted digital advertising. These are some of the best examples we have had of actually leveraging "big data" concepts in the marketplace. Now, the rest of marketing is utilizing the same concepts and transforming how we measure brands, engage with consumers and drive innovation. Paul Barrett of Accenture Interactive will report on the fusion of data-driven marketing with the rich streams of data arising from private, public and paid sources to predict the changes that marketers should expect in the coming years.
PRESENTER
Paul Barrett, Senior Manager - Big Data Practice, Accenture Interactive
Airline Retail Conference - Social Media and Luxury - Ruth HarrisonThoughtworks
Airline travel has always been deemed exotic, and its mystique and the status it gives all passengers offers the perfect environment for the social media led enhancement of brand reputation. Overwhelmingly inflight retail is the place for luxury brands. For a start, behind each purchase is a story...
Build a Mobile Foundation to Drive Digital Transformation InitiativesPerficient, Inc.
Mobile has been adopted faster than any consumer technology in history. In an always-on, always-connected world we expect the information we want to be available whenever and wherever we want it. As customer expectations rise, you need to change the way you work and engage with them.
While highly engaging user experiences are critical, you’re often faced with aging technologies on supporting back-end systems that can hinder innovation. You’re challenged to transform the mobile experience by delivering high-quality, secure and scalable mobile experiences quickly.
Our webinar covered:
-Top mobile trends that are driving digital transformation and delivering significant business value
-Key process and architecture improvements that speed development and ensure stable, scalable, and secure mobile services
-Tips for establishing a flexible mobility strategy and architecture for app development, mobile app management, mobile device management, and integration approaches
Smart applications smart platforms, security, processes and interactionsBellaRobert139
Smart applications - The future of applications, provides all the rules of engagement and supporting pillars you need in the pursuit of customer delight
Webinar Summary :
In this webinar we discussed,
-Why Hospitality, Healthcare, and Logistics should go mobile.
-Introduction to new ideas, and how complex processes can be made easier which in turn help in enhancing revenues.
-It also gives a sneak peek into how augmented reality can be used in mobile app with information confidentiality kept in mind
Think Digital : Transform your life insurance agency model in AsiaThe Digital Insurer
This presentation by The Digital Insurer was given at IDC conference in Singapore in September 2013.
It is a strategy for digital transformation and argues that tablet toolkits are the pivotal technology for that transformation to more digital and customer centric future.
UNLOCK YOUR DIGITAL VALUE POTENTIAL - BOOZ DIGITAL AMSTERDAM 2013Femke-Anna van Zanten
Most players see digital as incremental instead of transformative. Digital is not just an add-on, and as such, incremental steps will not be enough. Re-imagining in a broader context is key. Learn here how to Re-imagine your business, and create Digital Value: new insights, frameworks and case examples.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
2. Our mission is to transform the way the world does
business through the use of contextual technologies
‣ 185 Employees
‣ Inc. 500/5000 - Five years running
‣ Top 100 Digital Firms
‣ Fortune, Consulting Magazine: Best Places To Work
‣ 4.9 stars on GlassDoor, 98% Employee Retention
‣ 9 Patents, 1 Emmy
‣ 211 Apps (and counting)
‣ 29.4M Downloads
Delivering value to our strategic partners by designing and
building apps for the world’s largest brands
solstice at-a-glance
3. The most profound technologies are those that
disappear. They weave themselves into the fabric of
everyday life until they are indistinguishable from it…
!
- Mark Weiser
6. what’s a service?
services are everywhere
!
60-70% of industrialized nations’ GDP is from services
!
Most products today are combined with services (buying,
support, maintenance, decommissioning, etc.)
!
Services are customer and employee facing
concept #1
7. Cross-
Functional
Ideation
User Research
service design
Borrowing from many of the disciplines of
user experience design, service design is a
human-centered approach that focuses on
the holistic customer experience across
digital and physical channels.
Rapid
Experimentation
Service Design
concept #1
8. service design in action: easing travel frustrations
Getting
to the Airport Check-In Waiting
at the Airport Inflight Arrival Getting to the
Destination
!
Worried about
getting to the
airport on time
!
Overwhelmed by
crowds/lines
!
Uncomfortable,
crowded waiting areas
Feel stuck & bored
!
Bored
Uncomfortable
!
Worried checked
bags were lost
!
Stressed trying to
connect with
people
!
Contextual travel
notifications let
you know when
to leave for the
airport
Airline Transport
!
Ability to skip the
checkin line via
mobile checkin
TSA Pre
!
!
Wifi available
Airport lounges
!
Digital Entertainment
& Wifi
Westin Heavenly
Bedding
Glass Bottom Plane
Innovation Class
!
!
Ability to track
bags digitally
!
!
Cell phone waiting
lots ease pickups
Customer journey with an airline
Feelings Service Solutions
concept #1
9. PERSONAL
COMPUTING
MOBILE
COMPUTING
CONTEXTUAL
COMPUTING
INFORMATION
ACCESS Anytime Anywhere ANYTHING
USER
INTERFACES Mouse Touch NATURAL
DATA
ACCESS Complex Consumption Simple Consumption UBIQUITOUS COLLECTION
HUMAN
COMPUTER
Multi-Step Single Action Triggers “LET ME TELL YOU”
INTERACTION
THE INTERNET OF THINGS
NATURAL USER INTERFACES
BIG DATA
CONTEXTUAL AWARENESS
contextual computing
concept #2
10. Big Data technologies can store billions of
data points from mobile and IoT devices, and
use it to push relevant information to
contextually aware platforms.
INTERACT WITH
HTIW TCARETNI
OFNI ROSNES SDNES
PROVIDES WISDOM
ATAD LANRETXE SEDIVORP
SENDS CONTEXT
Big
Data
Contextual
Awareness
Platforms
Internet
of Things
Natural
User
Interfaces
the contextual
ecosystem
concept #2
11. digital physical mashups
Do
Maintain Competitive Advantages: Successful digital
solutions are an extension of the core competency,
allowing the business to create efficiencies or
generate new revenue streams
Collaborate: To understand the needs and
opportunities, create cross functional teams and keep
digital experts involved in every step of the process
Don’t
concept #3
Let Digital Disrupt the Core Business: Business need
to continue to invest in their core, physical solutions
that made them successful in the first place
Work in Silos: Solutions need to flow across all parts
of the business in order to create efficiencies and
meet consumer expectations
digital + physical = digical
Customers have tightly integrated their digital and physical lives. Successful businesses are beginning
to do the same utilizing connected devices, cross channel experiences and sensor aware ecosystems.
12. retailers embracing digical solutions
Nordstrom is extending their reach and creating a new
revenue stream with the acquisition of Trunk Club
• Same core consumer
• Same high end service
• Embracing millennials who want to shop online
Macy’s is strengthening their core offerings through omni-channel
solutions
• Meeting consumers’ expectations that the digital and
physical worlds are seamlessly connected
• Found that locations with digital & physical solutions were
5x more profitable
concept #3
Stores with a
digital & physical
presence are 5x
more profitable
digital physical mashups
13. digital physical mashups
Digital Digical Physical
New ventures that are
100% digital solutions
Doctor on Demand
Instant visit with a physician for
only $40 through a mobile app
Bring together the digital and physical — create
new opportunities that capitalize on the
competitive advantages of the physical business
Mayo Clinic - Better App
Capitalizing on Mayo’s great reputation and
extending their expert knowledge through a
mobile app
Conduct business as usual, ignoring digital
changes because they don’t realize the
impact they may have
Traditional Healthcare
Centered around the patient
coming to the physical building
healthcare gets digical
concept #3
15. prescriptive analytics
Optimization
Foresight
What happened?
Descriptive
Analytics
Insight Information Hindsight Value Difficulty
How can we make
it happen?
Prescriptive
Analytics
What will happen?
Predictive
Why did it happen? Analytics
Diagnostic
Analytics
trend #1
16. proximity based interactions: beacons
Low-cost transmitters broadcasting unique identifiers use Bluetooth Low Energy (BLE). Beacons trigger an
action when a compatible device is within its proximity.
trend #2
iOS 7 - iPhone 4s or greater
Android 4.3 and up - High-end devices
20. small data integration: app unbundling
Enterprises are moving from one-size fits all, feature packed apps to task specific apps that
capture the micro mobile moments
Enable new
lines of
business
Add ecosystem
entry points
Create Task
Specific Tools
Connect the
physical & digital
Differentiate to
meet unique needs
Reach new
consumers
Enhance
experiences
trend #3
21. small data integration: inter-app communication
Interface Extensions
trend #3
Action Extensions
23. sample service design deliverables
takeaway #1
User Personas Journey Map Service Blueprint
Each represents a specific segment of
the market
Help to understand the goals, needs, and
feelings of unique customer groups
Created through interviews, surveys, and
observations of customers
Show the customers feelings at different touch
points throughout their journey
Identify opportunities to provide service
solutions to address negative feelings at
various touch points
Created by cross functional teams using
personas, data, and customer feedback
Customer touch points mapped to relevant
business actions and processes
Includes both direct interactions with the
customer and internal processes
Created by cross functional teams with a
deep understanding of customers and
business operations
24. next generation delivery models
service
design lean ux
agile
delivery
Management Consultancy
(Corp Strategy)
Design Agency
(Marketing/Product)
Technology Integrator
(IT)
From:
takeaway #2
To:
25. contextual architecture considerations
From To
Building Apps Designing Service Driven Experiences
BYOD Communicators Corporate Owned Innovation Platforms
Buying Software Service Enabling Existing Software
Cloud Based Integration Contextual Integration
On Demand Pull Prescriptive Push
takeaway #3
