Developing a voice experience for your brand or business. Advances in speech recognition, language processing and machine learning are converging to enable voice user interfaces. We are transitioning from touch to voice and it has significant implications for marketing.
A chatterbot (also known as a talkbot, chatbot, Bot, chatterbox, Artificial Conversational Entity) is a computer program which conducts a conversation via auditory or textual methods.
To find more about it, checkout these slides. For more info, visit our website, www.appgalleryinc.com
Xbots provides chatbot and conversational AI solutions for businesses, personalizing the customer experience. Businesses have an opportunity to capitalize on the chatbot opportunity, and build a presence where their customers are, messengers.
Visit us: www.xbots.ai
Contact: info@xbots.ai
Daden Emerging Technology Seminars - Daden Limited is a Virtual Worlds and artificial intelligence solution provider.
Our focus is on using virtual worlds, and virtual personalities to deliver more efficient and effective enterprise systems, saving our clients money, time and carbon, and delivering better understanding and collaboration.
Transforming Traditional ITSM with Chatbots - kore.aikore.ai
Integrating chatbots on ITSM platforms in B2B enterprises helps in eliminating the traditional IT helpdesk approaches and enhance customer service excellence. Simplify the IT help desk experience with Conversational AI.
AI Chatbot for Customer Experience
AI Chatbot Evolution
AI Chatbot Use Cases: Travel Industry
AI Chatbot Use Cases: Food & Beverage Industry
AI Chatbot Use Cases: Banking Industry
AI Chatbot Use Cases: Healthcare Industry
AI Chatbot for Retail Services Innovation
AI Chatbot Use Cases: Retail & Fashion Industry
Emotion AI
Replika: An Emotion AI Chatbot
Woebot: Robot Therapist
Emotion AI Chatbot Prototype Demo
E-Commerce Integration Demo
AI Chatbot Sentiment Analysis + Big Data Analytics
AI Chatbot Sentiment Analysis + Big Data Analytics Demo
5 Ways How AI Benefits Customer ExperienceNiharika Gupta
Customer Experience is an essential factor for any business, and merging Artificial Intelligence technology can benefit it in a lot of ways.
Let's see 5 ways how AI benefits the customer experience of any organization.
AI Revolution
AI Innovation Checkpoint
AI Innovative BM Development
AI Chatbot for Customer Experience
AI Chatbot Evolution
AI Chatbot Use Cases: Travel Industry
AI Chatbot Use Cases: Food & Beverage Industry
AI Chatbot Use Cases: Banking Industry
AI Chatbot Use Cases: Healthcare Industry
AI Chatbot for Retail Services Innovation
AI Chatbot Use Cases: Retail & Fashion Industry
Emotion AI
Replika: An Emotion AI Chatbot
Woebot: Robot Therapist
AI Chatbot Design
AI Chatbot Development
Emotion AI Chatbot Prototype Demo
AI Chatbot Sentiment Analysis + Big Data Analytics Demo
E-Commerce Integration Demo
A chatterbot (also known as a talkbot, chatbot, Bot, chatterbox, Artificial Conversational Entity) is a computer program which conducts a conversation via auditory or textual methods.
To find more about it, checkout these slides. For more info, visit our website, www.appgalleryinc.com
Xbots provides chatbot and conversational AI solutions for businesses, personalizing the customer experience. Businesses have an opportunity to capitalize on the chatbot opportunity, and build a presence where their customers are, messengers.
Visit us: www.xbots.ai
Contact: info@xbots.ai
Daden Emerging Technology Seminars - Daden Limited is a Virtual Worlds and artificial intelligence solution provider.
Our focus is on using virtual worlds, and virtual personalities to deliver more efficient and effective enterprise systems, saving our clients money, time and carbon, and delivering better understanding and collaboration.
Transforming Traditional ITSM with Chatbots - kore.aikore.ai
Integrating chatbots on ITSM platforms in B2B enterprises helps in eliminating the traditional IT helpdesk approaches and enhance customer service excellence. Simplify the IT help desk experience with Conversational AI.
AI Chatbot for Customer Experience
AI Chatbot Evolution
AI Chatbot Use Cases: Travel Industry
AI Chatbot Use Cases: Food & Beverage Industry
AI Chatbot Use Cases: Banking Industry
AI Chatbot Use Cases: Healthcare Industry
AI Chatbot for Retail Services Innovation
AI Chatbot Use Cases: Retail & Fashion Industry
Emotion AI
Replika: An Emotion AI Chatbot
Woebot: Robot Therapist
Emotion AI Chatbot Prototype Demo
E-Commerce Integration Demo
AI Chatbot Sentiment Analysis + Big Data Analytics
AI Chatbot Sentiment Analysis + Big Data Analytics Demo
5 Ways How AI Benefits Customer ExperienceNiharika Gupta
Customer Experience is an essential factor for any business, and merging Artificial Intelligence technology can benefit it in a lot of ways.
Let's see 5 ways how AI benefits the customer experience of any organization.
AI Revolution
AI Innovation Checkpoint
AI Innovative BM Development
AI Chatbot for Customer Experience
AI Chatbot Evolution
AI Chatbot Use Cases: Travel Industry
AI Chatbot Use Cases: Food & Beverage Industry
AI Chatbot Use Cases: Banking Industry
AI Chatbot Use Cases: Healthcare Industry
AI Chatbot for Retail Services Innovation
AI Chatbot Use Cases: Retail & Fashion Industry
Emotion AI
Replika: An Emotion AI Chatbot
Woebot: Robot Therapist
AI Chatbot Design
AI Chatbot Development
Emotion AI Chatbot Prototype Demo
AI Chatbot Sentiment Analysis + Big Data Analytics Demo
E-Commerce Integration Demo
As a data science Intern at Leapcheck Services private limited, I have developed a naive chatbot using sequence to sequence model by LSTM of RNN. Sharing the tutorial which I made explicitly for the deep learning enthusiasts to
provide them a basic insight on how chatbot can be developed with the help of recurrent neural network.
The Use of Artificial Intelligence and Machine Learning in Speech RecognitionUniphore
A presentation designed to help understand the basics Speech Recognition, Artificial Intelligence, and Machine Learning. Slides in the second half throw light on how AI and ML are helping scale Speech Recognition technology.
Get started with Dialogflow & Contact Center AI on Google CloudDaniel Zivkovic
Google #ConversationalAI expert Lee Boonstra explains how to build Enterprise Chatbots and Telephony (#CcaaS #CallCenter) Agents using #Dialogflow, #CCAI and other #GoogleCloud #Serverless services. Courtesy of #ServerlessTO.
The lecture recording with Q&A is at https://youtu.be/apyr6dgx52Q
Azure OpenAI Service provides REST API access to OpenAI's powerful language models, including the GPT-3, GPT-4, DALL-E, Codex, and Embeddings model series. These models can be easily adapted to any specific task, including but not limited to content generation, summarization, semantic search, translation, transformation, and code generation. Microsoft offers the accessibility of the service through REST APIs, Python or C# SDK, or the Azure OpenAI Studio.
Generative AI, Game Development and the Future of CivilizationJon Radoff
This is my talk from Gamescom Congress in 2023: the topic is the use of generative AI in game development -- but the context is much broader. This is about the next stage of human civilization, where our minds and our creativity are extended through the use of AI tools and agents. My talk is not only about creativity, but empowerment: tools that act upon our goals and reflect our individuality.
This is a somewhat condensed and updated version of a lecture I presented at the MIT Media Lab course on Metaverse (MAS.S61).
How Azure helps to build better business processes and customer experiences w...Maxim Salnikov
Artificial Intelligence is not the future, it is NOW. Cloud technology empowers developers and technology leaders to benefit from AI effectively and responsibly with the models and tools they need. In this session, we go through the portfolio of Azure AI services and run some demos to showcase how AI can improve daily life, safety, productivity, accessibility, and business outcomes.
On March 1st, 2017 Mitchell & Whale presented their experience with the Chatbot to industry peers at the Insurance Canada Broker Forum (ICBF2017) in Toronto, ON.
How To Build Your AI Powered Customer Service StrategyHelpshift
This presentation will guide you through leveraging artificial intelligence and chatbots to streamline your support processes. You will learn how to use these tools for optimized self-service, routing, and agent assistance.
Deliver New Customer Experiences Through AI-enabled ChatbotsAmazon Web Services
Chatbots allow companies to mimic human conversations with their customers. Built upon artificial intelligence (AI) and machine learning (ML), they provide instantly available support that is adaptive to user needs and improves with use over time.
Learn how organizations are leveraging this new technology to improve customer engagement by better tailoring their marketing efforts, while at the same time reducing costs and overhead.
Deloitte Digital will showcase their conversational chatbot solution built on Amazon Web Services (AWS) and utilizing Amazon Lex. Discover how companies can rapidly build a proof of concept prior to integrating, launching, and rapidly scaling them to the market.
Details regarding the working of chatgpt and basic use cases can be found in this presentation. The presentation also contains details regarding other Open AI products and their useability. You can also find ways in which chatgpt can be implemented in existing App and websites.
AI helps to transform call center operations in a much effective way. Also, It facilitates a better customer experience. Let's discuss how AI is helping call centers.
Azure as a Chatbot Service: From Purpose To Production With A Cloud Bot Archi...Paul Prae
The tooling for building chatbots has exploded. Putting chatbots into production is now easier than ever. In this presentation, I focus on how you can use Azure Bot Service, Azure Search, and Cosmos DB to create a scalable backend for your chatbot. By using a fully managed, serverless architecture with continuous deployment, you can get your chatbot up and running quickly. Check out this deck to learn how to combine cloud computing and artificial intelligence so you can help humans and machines achieve more together.
Learn more at http://www.neona.chat
Voice, as a method of communication with devices, opens many doors to the customer. The presence, convenience, and natural essence of voice-powered technology, opens a business up to far more opportunities to have a valuable impact on a customer.
E-commerce Berlin Expo 2018 - Conversational Commerce - die nächste Revolutio...E-Commerce Berlin EXPO
Achim Himmelreich Vize-Präsident BVDW / Capgemini
Die IoT-Revolution hat begonnen, unser Leben und Arbeiten umzukrempeln. Auch der Handel, wie wir ihn kennen, wird durch IoT völlig transformiert werden. Der gute alte Laden wird zu einem „Smart Digital Store“, und die digitalen Möglichkeiten, wie wir sie aus dem E-Commerce kennen, werden am Point-of-Sale Einzug halten. Dabei handelt es sich nicht nur um Technologien, sondern um viel tiefgehendere Veränderungen, die auch die Supply Chain und mitunter das Geschäftsmodell selbst betreffen.
As a data science Intern at Leapcheck Services private limited, I have developed a naive chatbot using sequence to sequence model by LSTM of RNN. Sharing the tutorial which I made explicitly for the deep learning enthusiasts to
provide them a basic insight on how chatbot can be developed with the help of recurrent neural network.
The Use of Artificial Intelligence and Machine Learning in Speech RecognitionUniphore
A presentation designed to help understand the basics Speech Recognition, Artificial Intelligence, and Machine Learning. Slides in the second half throw light on how AI and ML are helping scale Speech Recognition technology.
Get started with Dialogflow & Contact Center AI on Google CloudDaniel Zivkovic
Google #ConversationalAI expert Lee Boonstra explains how to build Enterprise Chatbots and Telephony (#CcaaS #CallCenter) Agents using #Dialogflow, #CCAI and other #GoogleCloud #Serverless services. Courtesy of #ServerlessTO.
The lecture recording with Q&A is at https://youtu.be/apyr6dgx52Q
Azure OpenAI Service provides REST API access to OpenAI's powerful language models, including the GPT-3, GPT-4, DALL-E, Codex, and Embeddings model series. These models can be easily adapted to any specific task, including but not limited to content generation, summarization, semantic search, translation, transformation, and code generation. Microsoft offers the accessibility of the service through REST APIs, Python or C# SDK, or the Azure OpenAI Studio.
Generative AI, Game Development and the Future of CivilizationJon Radoff
This is my talk from Gamescom Congress in 2023: the topic is the use of generative AI in game development -- but the context is much broader. This is about the next stage of human civilization, where our minds and our creativity are extended through the use of AI tools and agents. My talk is not only about creativity, but empowerment: tools that act upon our goals and reflect our individuality.
This is a somewhat condensed and updated version of a lecture I presented at the MIT Media Lab course on Metaverse (MAS.S61).
How Azure helps to build better business processes and customer experiences w...Maxim Salnikov
Artificial Intelligence is not the future, it is NOW. Cloud technology empowers developers and technology leaders to benefit from AI effectively and responsibly with the models and tools they need. In this session, we go through the portfolio of Azure AI services and run some demos to showcase how AI can improve daily life, safety, productivity, accessibility, and business outcomes.
On March 1st, 2017 Mitchell & Whale presented their experience with the Chatbot to industry peers at the Insurance Canada Broker Forum (ICBF2017) in Toronto, ON.
How To Build Your AI Powered Customer Service StrategyHelpshift
This presentation will guide you through leveraging artificial intelligence and chatbots to streamline your support processes. You will learn how to use these tools for optimized self-service, routing, and agent assistance.
Deliver New Customer Experiences Through AI-enabled ChatbotsAmazon Web Services
Chatbots allow companies to mimic human conversations with their customers. Built upon artificial intelligence (AI) and machine learning (ML), they provide instantly available support that is adaptive to user needs and improves with use over time.
Learn how organizations are leveraging this new technology to improve customer engagement by better tailoring their marketing efforts, while at the same time reducing costs and overhead.
Deloitte Digital will showcase their conversational chatbot solution built on Amazon Web Services (AWS) and utilizing Amazon Lex. Discover how companies can rapidly build a proof of concept prior to integrating, launching, and rapidly scaling them to the market.
Details regarding the working of chatgpt and basic use cases can be found in this presentation. The presentation also contains details regarding other Open AI products and their useability. You can also find ways in which chatgpt can be implemented in existing App and websites.
AI helps to transform call center operations in a much effective way. Also, It facilitates a better customer experience. Let's discuss how AI is helping call centers.
Azure as a Chatbot Service: From Purpose To Production With A Cloud Bot Archi...Paul Prae
The tooling for building chatbots has exploded. Putting chatbots into production is now easier than ever. In this presentation, I focus on how you can use Azure Bot Service, Azure Search, and Cosmos DB to create a scalable backend for your chatbot. By using a fully managed, serverless architecture with continuous deployment, you can get your chatbot up and running quickly. Check out this deck to learn how to combine cloud computing and artificial intelligence so you can help humans and machines achieve more together.
Learn more at http://www.neona.chat
Voice, as a method of communication with devices, opens many doors to the customer. The presence, convenience, and natural essence of voice-powered technology, opens a business up to far more opportunities to have a valuable impact on a customer.
E-commerce Berlin Expo 2018 - Conversational Commerce - die nächste Revolutio...E-Commerce Berlin EXPO
Achim Himmelreich Vize-Präsident BVDW / Capgemini
Die IoT-Revolution hat begonnen, unser Leben und Arbeiten umzukrempeln. Auch der Handel, wie wir ihn kennen, wird durch IoT völlig transformiert werden. Der gute alte Laden wird zu einem „Smart Digital Store“, und die digitalen Möglichkeiten, wie wir sie aus dem E-Commerce kennen, werden am Point-of-Sale Einzug halten. Dabei handelt es sich nicht nur um Technologien, sondern um viel tiefgehendere Veränderungen, die auch die Supply Chain und mitunter das Geschäftsmodell selbst betreffen.
Why Should Retailers Invest in Digital Voice Assistants?Colleen Rodericks
Voice is a strategic selling channel for retailers! It’s a platform that is undeniable – with huge user adoption across several age groups, high satisfaction ratings amongst users (65% said they can’t go back to a life without a smart speaker) and real stickiness (using it multiple times a day). It's projected to be a $3.5 billion dollar industry by 2021.
Why Should Retailers Invest in Digital Voice AssistantsTheAppLabb
Voice is a strategic selling channel for retailers! It’s a platform that is undeniable – with huge user adoption across several age groups, high satisfaction ratings amongst users (65% said they can’t go back to a life without a smart speaker) and real stickiness (using it multiple times a day). It's projected to be a $3.5 billion dollar industry by 2021.
Conversational Commerce: Why Consumers Are Embracing Voice AssistantsCapgemini
The Digital Transformation Institute has launched its latest research report titled “Conversational Commerce: Why Consumers Are Embracing Voice Assistants in Their Lives”. The report helps answer why voice assistants provide a significant platform to brands and retailers to engage with their consumers through new and innovative mediums like Google Assistant, Amazon’s Alexa, and Apple’s Siri.
From Click Consult's Benchmark Search Conference 2018, Hilton Manchester Deansgate, 5th September. Presented by Nick Wilsdon, Search Product Owner, Vodafone.
From assistants everywhere to customer lifetime value to restoring trust, these are the technology, behaviour, and business trends that are exciting the rehab team this year.
With the surge in speech recognition applications, the patent activity is on a rise. This infographic provides insights into patents related to speech recognition technologies along with a market overview.
Conversational AI Landscape with DIAGEO and Say It Now at MAD//Fest Charles Cadbury
14th November 2019 Charlie Cadbury of Say It Now and Will Harvey of Diageo gave an update on the heritage and opportunity presented with voice assistants and a walk through of the Talisker Tasting Skill (Diageo Slides not featured in this upload) - they talked about the effectiveness of the Talisker Tasting Skill and what they have planned next.
10 Event Technology Trends to Watch in 2016Eventbrite UK
We’ve picked 10 exciting, innovative technologies that are gathering pace and adoption, and are likely to start appearing on your radar in 2016. Get ahead of the curve by learning more about them.
Smarter Ecommerce 1.0 by John Batistich.pdfjbatistich
Learn how to optimise your ecommerce site. Use the checklist to identify opportunities to improve the customer experience and drive quality traffic, conversion and average order value. Retailers need to pull every lever to drive higher performance, optimising measurement, traffic, home page, navigation, onsite-search, product details page, checkout, delivery, returns, and personalised relationship with high value lifetime customers.
Optimise your ecommerce by better traffic, navigation, homepage, on-search search, product pages, checkout, payments to improve conversion and average order value. Optimisation balances improving the customer experience whilst maximising sales performance. Learn more with Baymard Institute
10 Superpowers of Hyper Growth Companies 1.0 jbatistich
The fastest growing companies on the planet overweight on 10 superpowers:
1. Inspiring founders and visionary storytellers
2. Invention culture solving big problems
3. Build better products with beautiful UX
4. AI fuelled personalisation creating intense customer love
5. New business models to dominate/create categories with tailwinds
6. Recurring revenue models with high switching costs
7. Positive unit economics and scaling at zero marginal cost
8. Vertical with massive global networks effects
9. Active venturing and acquisitions
10. Career and wealth accelerator for talent
Businesses of any size can learn from these hyper growth companies
AMAZON and ALIBABA - Retail's Most Disruptive Forces jbatistich
Amazon and Alibaba are retail's global superpowers shaping the future of global commerce. The presentation overviews Leadership, Culture, Commerce Ecosystems, Performance, Innovations, Competitors, New Business Model and Learnings
Understanding AMAZON.COM: The world's most disruptive companyjbatistich
Since going public twenty years ago today, Amazon has gone from a start-up online bookseller to the 4th most valuable company on the planet revolutionising and disrupting multiple industries, including retail, publishing, logistics, devices, apparel, search, payments, content and cloud computing. Now, Amazon is on it’s way to become the first Trillion dollar valued company. In this presentation we review AMAZON's Leadership, Culture, Strategy, Performance, Marketplace, Prime, Studios, Alexa & AWS. There 16 predictions that help get AMAZON to $300B Revenue & $50B EBITDA to become the world's first Trillion Dollar Valued Company. John Batistich is the Author/Curator and can be contacted on Linked In https://www.linkedin.com/in/john-batistich-14876222/?ppe=1
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
2. 1. Technologies Converging
2. AI Platforms
3. What and How
4. Behaviours of Early Adopters
5. Potential for Voice Commerce
6. Use Cases
7. Marketing Implications
8. So What? Nine Predictions
9. Now What? Nine Actions
Agenda
4. Spoken Language
100K Years
Print
575 Years
Text to
Speech
80 Years
AI Assistants
6 Years
Speech
Recognition
50 Years
Smart
Phone
11 Years
Source: Brad Abrams and Guillaume Laforge Google Cloud Next 17
Interactive
Voice
25 Years
Writing
5K Years
Typing
150 Years
Word
Processor
40 Years
Chat Bots
8 Years
Internet
30 Years
Dictation
Software
20 Years
Computers
70 Years
History of Communication Technologies
5. “More efficient and often more convenient
than typing, voice-based interfaces are
ramping quickly and creating a new
paradigm for human-computer interaction”
Mary Meeker KPCB 2018
6. Advances in speech recognition, language processing and
machine learning are converging to enable voice user
interfaces. We are transitioning from touch to voice and it has
significant implications for marketing.
7.
8.
9. The largest and most disruptive companies on the planet are
investing in AI in a voice race.
12. “Our 'North Star vision' with Alexa is to
recreate the Star Trek computer on the
Enterprise, which could accurately answer
just about any question you asked it. Alexa
is primarily about identifying tasks in the
household that would be improved by
voice. (For shopping) Alexa is good for
reordering consumables, where you
don’t have to make a lot of choices.”
13.
14.
15.
16.
17.
18. Alliances Being Formed
+
Alexa and Cortana will be
able to understand each
other
+
OK Google, reorder from
Walmart
OK Google, ask eBay to
find me…
+
19. Apple Siri
iPhone 4s
November 2011
Microsoft Cortana
Windows 10 Desktop OS
November 2015
Google Assistant
Pixel Smartphone
October 2016
AU AI Assistant Releases
Apple
Homepod
December 2017
Amazon Echo
February 2018
Microsoft Cortana
Smartphone App
March 2017
Google Assistant
Home
July 2017
Google Assistant
App
August 2017
Samsung Bixby
Samsung Galaxy S8
August 2017
23. Accuracy
Improve algorithms to better please
consumers and anticipating needs
Source: Adapted from Niraj Dawar and Neil Bendle. Marketing in the Age of Alexa. HBR May-June 2018
AI Platforms Will Need to Build Trust
Alignment
Manage conflict of interest balancing
customer trust and commercial
opportunities
Privacy
Giving up personal information for
hyper convenience creates
exposure
31. Fallback
The purpose
of your
conversation
The actual
question we
ask
The answers
we receive to
our expressed
intents
The things
we are
talking about
The responses we
receive when our
intents are not
understood.
Answer updates
coming.
Skill Intent Entities Responses
A New Marketing Language
Wake
Activate your
AI Assistant
with a Wake
Word
33. Skills Enable Responses = Utility = Frequency
Alexa Skills Available
130 6068
25000
35000
45000
2015 2016 Oct-17 Apr-18 Aug-18
Source: Company Reports. Business Insider. Voicebot Consumer Adoption Report January 2018
25784
8982
3118
Skills Available by Market (Jan 2018)
34. “As speech recognition
accuracy goes from say, 95%
to 99%, all of us will go from
barely using it today to using it
all the time. 99% is a game
changer”
Andrew Ng Former Chief Scientist Baidu
36. Brand Provides Platform
Listing and promotional fees
Product information
Innovations tailored to consumers’ needs
Knowledge about product category
Platform Provides Users
Customised recommendations
Automated routine purchases
Convenience and savings
Reduced complexity
Continual scanning for better ideas
Users Provides Platform
Payment for goods
Information on product, preferences, purchases and use
Information on price sensitivity, risk tolerance, privacy expectations
Loyalty in exchange for good recommendations
How AI enabled Voice Assistants create Value?
AI Platform UsersBrands
Platform Provides Brand
Virtual shelf space
A single channel for marketing, sales and service
Data on consumer preferences, purchases and media exposure
Payment for goods sold
Product fulfilment
A trust halo
37. AI Platforms Virtuous Cycle for Users
Use
Starts to helps the
user run their life
and home
Navigates
Complexity.
Provides
Convenience
Learns user
criteria and
trade offs
Delivers higher
utility
Increase
frequency and
type of use
Better anticipates
needs
High levels of
loyalty
Captures more share of
spend taking a margin &
earning relevant voice
search media revenue
Purchases Assistant.
Installs. Builds Profile
38. “Voice is the new operating
system. Brands are disadvantaged
because there is no way for them to
show the investments they’ve made
[in the] online [world].Brands will not
matter at all because of voice
[searches].”
Scott Galloway
Professor NYU. Founder L2.
40. Why: In-Home Use Frequency
Source: Voicebot Consumer Adoption Report January 2018
26%
34%
35%
38%
41%
41%
41%
47%
50%
52%
58%
66%
69%
71%
85%
90%
91%
12%
18%
20%
30%
24%
23%
26%
30%
27%
31%
39%
48%
48%
52%
69%
76%
73%
2%
8%
6%
21%
10%
10%
8%
15%
5%
11%
15%
25%
26%
24%
41%
42%
33%
Make a Purchase
Message Someone
Access Calendar
Control smart home device
Listen to Podcast
Call Someone
Check Traffic
Use Skill or App
Find Recipe
Play Game Answer Trivia
Listen to News
Set an Alarm
Listen to Radio
Set a Timer
Check Weather
Listen to Streamed Music
Ask a Question
Ever Tried Monthly Daily
41. Voice Use Cases Using Mobile In-Store
17.6%
20.8%
25.5%
29.5%
31.1%
Source: Voicebot Voice Shopping Consumer Adoption Report May 2018
Locate a product
Learn about discounts or deals
Compare products
Get help
Self checkout
42. Where: Household Locations
Source: Voicebot Consumer Adoption Report January 2018
46%
41%
37%
11%
6% 6% 5%
3%
Living Room Kitchen Bedroom Home Office Bathroom Garage Dining Room Work Office
43. Frequency of Use
Source: Voicebot Consumer Adoption Report January 2018
12.7%
23.2%
28.6%
21.4%
12.7%
Never/Rarely Monthly 1-2 Times Per Day 3-5 Times Per Day +6 Times Per Day
44. Source: Voicebot Consumer Adoption Report January 2018
Why Some Consumers Have Not Purchased
Not Interested,
38%
Smartphone
Delivers, 21%
Privacy
Concerns,
16%
Plan to Buy,
12%
Too
Expensive, 9%
Other, 4%
45. What: US User Market Shares
Source: eMarketer April 2018
Amazon,
60.8%
Google,
32.9%
Other,
14.0%
Amazon,
66.6%
Google,
29.5%
Other,
8.3%
2018E 2020E
49. Voice Commerce Likes & Dislikes
19%
21%
27%It’s hands free
I can multi-task
It’s faster to get results
Likes
21%
23%
32%
Dislikes
Not comfortable
Don’t trust payment
There is no screen
Source: Voicebot Consumer Adoption Report January 2018
50. Voice Commerce Post Purchase Actions
24%
36%
39%
39%
80%Satisfied with voice shopping experience
Shopped again with same retailer
Shared positive experiences with friends
More favourable to retailer
Spent more money
Source: PWC 2018
52. “Alexa open Tide”
“Alexa, ask Tide how do I remove red wine stains”
“Alexa, ask Tide how do I remove coffee stains”
“Alexa, ask Tide to send the instructions to me via text message”
“Alexa, buy some Tide”
54. “Alexa call the office”
“Alexa keep my maximum speed at 60km an hour”
“Alexa direct me to…”
“Alexa play the radio…”
“Alexa order me a coffee from my local Muffin Break”
55. “Alexa, order room service. I would like…”
“Alexa, turn on the lights”
“Alexa, set alarm for…”
“Alexa, notify housekeeping I have…”
“Alexa, ask for hotel information”
“Alexa, call the front desk”
“Alexa, play music”
56. “Alexa, ask Flight Centre…”
“...for the cheapest flight deal to Bali.”
“...for the latest business class deals to London.”
“...for a flight to Sydney with Virgin Australia.”
“...find me deals to Singapore.”
57. "Alexa, ask Melbourne Transport...”
When is the next train from Balaclava to Flinders Street
When is the next train from Balaclava
Train departing after six thirty in the afternoon
Train departing tomorrow
Train departing tomorrow after eight thirty
Train departing on Sunday
Train departing next Monday
What are the facilities for Flinders Street station”
58. “Alexa, ask Uber for a ride”
"Alexa, ask Uber to order an Uber Black.”
59. Flight schedule
"Alexa, ask Qantas what time is my flight"
"Alexa, ask Qantas when do I arrive"
Flight status (within 24h from departure)
"Alexa, ask Qantas what's my flight status"
"Alexa, ask Qantas is my flight on time"
Flight duration
"Alexa, ask Qantas how long is my flight"
"Alexa, ask Qantas what's the duration of my flight"
Flight transit time
"Alexa, ask Qantas how long is my layover in Sydney"
"Alexa, ask Qantas what's my transit time"
Qantas points balance
"Alexa, ask Qantas what's my points balance"
"Alexa, ask Qantas how many points do I have"
Frequent Flyer status
"Alexa, ask Qantas what's my membership status"
"Alexa, ask Qantas how many status credits do I have"
60. “Alexa, open Village Cinemas”
"Alexa, ask Village Cinemas what's on tonight?”
“Alexa, ask Village Cinemas when is Pitch Perfect on tomorrow at Westfield?”
“Alexa, ask Village Cinemas for kids movies.”
“Alexa, ask Village Cinemas when is Black Panther showing in Gold Class?"
61. "Alexa, ask Domino's to place my order"
"Alexa, ask Domino's to order my usual"
"Alexa, ask Domino's to track my order"
62. “Alexa, open Dimmi”
“Alexa ask Dimmi to make a booking at….. on Saturday night at 7pm for
four people”
“Alexa ask Dimmi to confirm the reservation”
63. “Alexa open Taste”
“Alexa ask Taste for the recipe of the day”
“Alexa ask Taste to filter recipes by time and amount of serves”.
Ask for the amount of serves a recipe has.
Ask for the time it takes to cook a recipe.
You can add and remove ingredients interactively.
Ask for the surprise recipe.
Share this recipe via SMS.
Ask for the amount of an specific ingredient”
64. “Google open Woolworths”
“…Build a shopping list”
“…Remember my favourites”
“…Edit my list wherever, whenever”
“…Use my shopping list in-store or online”
69. Retention
oRoutine re-evaluation of purchase will
force incumbent brands to constantly
justify their positions
oCan’t be bothered to explore alternatives
if a brand is performing adequately
oLess switching if habit developed
Source: Adapted from Niraj Dawar and Neil Bendle. Marketing in the Age of Alexa. HBR May-June 2018
Acquisition
oBecomes even more of a science and will focus on the platform
oProduct placement and recommendations on AI platforms are inevitable
oListing fees and bid preferential positions will exist
oCompanies will essentially reallocate to the platforms what they spend today on
media, listing fees and retail commissions
Satisfaction
oPlatform drives satisfaction over brand
oAble to satisfy and predict customer’s needs
better than the customers themselves
oFigure out the trade-offs consumers are
willing to make
Marketing Implications
73. 1. Two AI platforms will dominate (2X US/Europe 2X China)
2. Most consumers will use only one assistant incorporated into their homes, cars and mobiles
3. The platform will get better with use, understanding habits and preferences to drive increased usage in a
self-reinforcing cycle
4. AI platforms become a powerful marketing channel, sales and distribution channel, and fulfilment and
service centre
5. AI platforms will have a lot of influence over prices and promotions and the consumer relationship
6. Consumers will shift allegiance from trusted brands to trusted AI assistants
7. There will be very little customer churn or switching
8. AI assistants will win customers’ trust and loyalty better than any previous marketing technology
9. Owners of platforms will drive unrivalled growth and profitability
Source: Adapted from Niraj Dawar and Neil Bendle. Marketing in the Age of Alexa. HBR May-June 2018
Nine Predictions
74. Nine Actions
1. Get curious. Become a user
2. Dedicate some Technical resources to explore
3. Review the quality of your data structure
4. Experiment with Use Cases
5. Partner with AI Assistant Owners. Invest in understanding the algorithms the platforms use to
recommend and choose products, including how they weight each brand for each consumer
6. Anticipate and test platforms as new communication channel
7. Build relevant skills for your brand
8. Physical retail will be more important for discovery and learning
9. Improve your direct customer relationship. Include voice as part of future personalisation.
76. Sources
Niraj Dawar and Neil Bendle. Marketing in the Age of Alexa. HBR May-June 2018
Brad Abrams and Guillaume Laforge Google Cloud Next
VB Profiles. Designed by Dan Miller, Derek Top & Nicolas De Kouchkovsky Sept 2017
Canalys Estimates & Forecasts Smart Speaker Analysis December 2017
Gartner Edison Research 2017
Voicebot Consumer Adoption Report January 2018
Jon Bird Forbes
Business Insider
Telsyte
PWC
Yahoo Finance