J Andrew Llorca has over 5 years of experience in IT operations support at Macquarie Bank. He holds a Bachelor's degree in Computer Science with a major in Games and Graphics Programming from RMIT University. Currently, he is pursuing a Master's degree in Software Engineering from RMIT University while working as a Manager in Operations Support at Macquarie Bank's Market Operations Division. He has a wide range of technical skills including programming languages, databases, and networking.

1. Curriculum Vitae – J Andrew Llorca 1
CURRICULUM VITAE
PERSONAL DETAILS
NAME: J Andrew C. Llorca
ADDRESS: 33/5 Help Street
Chatswood NSW 2067
PHONE: (m) 0424 692 690
EMAIL ADDRESS: jandrew.llorca@gmail.com
CAREER OBJECTIVE:
To work for a dynamic organization in various capacities by applying modern technology and
good judgment in providing reliable benchmark of achievements in any given job while also
developing my skills.
SUMMARY
Competent in Games and Graphics Programming gained from a 3-year accredited Bachelor
Degree in Information Technology (major in Games and Graphics Programming). Currently
employed at Macquarie Bank Limited as part of operations support for the Market Operations
Division (MOD) with five years’ experience within the field as of February 14th 2016
I am a highly motivated and enthusiastic person with excellent communication and client
service skills. I am proactive in my learning and work with a drive to always seek
improvement. I possess a positive attitude and personality and have highly rated work ethic.
EDUCATION DETAILS
 RMIT University
Masterof Computing
Software Engineering Specialisation
On-going
 RMIT University
Bachelor of Computer Science
Major in Games & Graphics Programming
Graduated - 2009
 Melbourne High School,
South Yarra, Victoria
Year 12 graduate – 2006

2. Curriculum Vitae – J Andrew Llorca 2
RELEVANT PROGRAMMING LANGUAGE AND IT SKILLS
- C
- Java
- C++
- C#
- Open GL
- SQL
- Sybase
- Oracle Database
- HTML/XHTML
- CSS
- Javascript
- Powershell
 Comprehensive knowledge and experience in the field of software engineering and the use
of SDLC.
 Accredited ITIL Foundations practitioner.
 Extensive experience with operations support and operational improvements.
 Proven knowledge in website development.
 Experienced in high-stress environments, client engagement and resource management
 Practiced in technical documentation especially around operational procedures and day-to-
day processes
 Experienced in the use of Microsoft Office Suite 365, Adobe Photoshop, Adobe Illustrator
and Maya 2008.
 Accustomed to a 24 hour support roster and shift-based support roster including weekend
work.
 Proven expertise in Windows, Mac, Linux and Unix environments.
 Experience with ticketing/incident tracking systems – JIRA, Remedy
EMPLOYMENT
July 1st to Current Manager
Operations Support
Macquarie Bank (Sydney Office) – Market Operations
Divison
 Deployed the standardised method and process for raising tickets with support team
to ensure quick turnarounds for maximum client satisfaction leading to
approximately $100,000 in soft savings.

3. Curriculum Vitae – J Andrew Llorca 3
 Launched the Entity Management System for the Market Operations Division a
system designed to standardize and simplify the creation of new client information
for the bank.
 Launched the Communications Manager and Corporate Governance system for the
Market Operations Division designed to sort and reply to emails from external
clients.
 Responsible for the maintenance, deployment and first/second level support of
multiple applications across the Market Operations Division
Feb 2012 to Current Executive
Operations Support
Macquarie Bank (Sydney Office) – Market Operations
Divison
Achievements/Duties
 Responsible for the deployment and crosschecking of deployments to ensure little to
no production impact both during the week and periodically during weekends.
 Debugging and first/second level support for multiple high tier applications most of
which deal with financial data.
 Provided reporting information to multiple users based on their requirements using
SQL.
 Primarily responsible for the day-to-day or BAU tasks for the operations team.
August 2011 to Feb 2012 Executive
Operations Support
Macquarie Bank (Sydney Office) – Corporate Data
Program
Achievements/Duties
 Completed various development tasks using SQL and Powershell from a user
Perspective
 Aided in deployments of the CDP solution and development of ETL packages.
 Performed a number of system testing from an operational perspective.
 Primarily responsible for the day-to-day running and operational improvements of
the CDP program
 Created various SharePoint and SQL queries/tools for the operations team.
 Supervising and aiding management of current Level 1/2 operations support team.
 Aided in training of new employees to growing CDP operations team
 Created various technical documentation and diagrams to outline the CDP solution.
 Aided and resolved many bugs within the system within Level 3 scope when
required.
February 2011 to August 2011 Senior Associate
Developer and BAU support
Macquarie Bank (Sydney Office) – Online Team

4. Curriculum Vitae – J Andrew Llorca 4
 Responsible for the development of external facing websites and internal
SharePoint-based group sites.
 Maintenance and development of above sites
 Development of new internal sites using Sharepoint for clients based on their
requirements
SKILLS SUMMARY
Researchand Analysis
 I have a high-level of skill as a researcher with particular knowledge base in my chosen
programming languages and general IT
 Highly adaptive to any situation and flexible in any role as a first/second level support for
the Sydney team in the IT Support team.
 Highly skilled at analysing an issue even with minimal knowledge of the system.
 Capable of analysing raw data to present to clients in an orderly and easy to understand
fashion.
 Highly skilled in crisis and risk management
Communication and Client Service
 Excellent client service skills as evidence by positive feedback received from Mid-year and
annual appraisals within Macquarie Bank.
 Well-developed interpersonal skills gained through experience as volunteer mentor at RMIT
University and daily operations support for Macquarie Bank.
 Writing experiences include research projects, class papers, technical documentation and
presentations for clients.
 Always prompt and on time with the delivery of solutions with a high quality of work
Teamwork
 Subject Matter Expert for various applications in the Market Operations Division and
essentially to go-to person for all issues regarding these applications without escalating to
developers or Level 3 resources.
 Active member of the team during my various roles in the CDP solution including taking
the initiative to create various SharePoint-based lists for team management and organising
shift resources across various months.

5. Curriculum Vitae – J Andrew Llorca 5
 Team lead for the operations team within the CDP solution.
 Worked with a large team in the development Macquarie external-facing websites and
various other BAU related requests whilst working with the Online Services Team.
 I was the project leader of a semester-long games development(semester 1 2009) where as
part of the final year assessment in a team of four, we are required to develop a
video/computer game and present this to the industry. Achieved a Distinction in this subject.
 I was the lead programmer in a semester-long games development project for semester 2
2009. We were tasked to develop an Unreal Tournament 3 Mod that built on existing
Capture the Flag game play while adding our own custom content. Achieved a Distinction
in this subject.
EXTRA-CURRICULAR INTEREST
 Writing/composing fictional stories
 Painting/drawing
 Playing Chess
 Playing Badminton
 Reading
 Piano playing
 Recreational Programming
LANGUAGES
 English
 Tagalog (Filipino dialect)
 Conversational Japanese
REFERREES
Daniel Tormey
Manager
Macquarie Bank
Market Operations Division
Sydney NSW 2000
PH: +(612) 8237 7284
Email:
Daniel.Tormey@macquarie
.com
Mr Nicolaos Mavrakis
Manager
Macquarie Bank
Corporate Data Operations Team
Sydney NSW 2000
PH: +(612) 8237 2145
Email:
Nicolaos.Mavrakis@macquarie.c
om