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Ivy Worldwide  Overview Confidential Ivy Worldwide  ©2009 Ivy Worldwide
[object Object],[object Object],[object Object],[object Object],[object Object],Who is Ivy Worldwide? Zanerva Confidential Ivy Worldwide  ©2009 Ivy Worldwide
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ivy Worldwide Awards Confidential Ivy Worldwide  ©2009 Ivy Worldwide
[object Object],[object Object],[object Object],WOM Overview Confidential Ivy Worldwide  ©2009 Ivy Worldwide
Terminology Applied Confidential Ivy Worldwide  ©2009 Ivy Worldwide WOM Building Programs Social Media/Influencers/Bloggers The Medium Consumer Generated Media (CGM)/Blogging The Message Word-of-Mouth-Marketing (WOM) The Discipline  Integrated Marketing
Social Media Landscape © 2009 Omniture Inc,  rss
Ivy Model – WOM Amplified ,[object Object],[object Object],[object Object],[object Object],Network Effect ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Confidential Ivy Worldwide  ©2009 Ivy Worldwide
Blogs Rule Search ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],4 of the top 5 Results are for Blogs  Confidential Ivy Worldwide  ©2009 Ivy Worldwide
Social/WOM Targets Level of Engagement Number of participants Reach and Influence Program benefits and level of engagement are tied to reach and influence with members being tiered accordingly Non - Managed Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],Breadth Many Few Managed Relationships Tier 1 & Tier 2 influencers Individuals who have the ability to  Influence their  social networks  due to their  reach and/or influence Tier 1 Influencers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Roughly 10% of the Web users create the consumer generated content viewed by the other 90% Non-Managed Relationships are the ‘minor leagues’ to identify future influencers Confidential Ivy Worldwide  ©2009 Ivy Worldwide
The Influencer Continuum Marketers require a holistic approach to influencers Confidential Ivy Worldwide  ©2009 Ivy Worldwide Influencer Company Custom Content Portal .com Readers Other  Influencers Mainstream Media Wide Spread  Promotion Via: Posts Forums Affiliate Program Video RSS Twitter Search
WOM Touches Every Part Of The Business Measurement Throughout
Case Study: HP WOM B2C  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Different markets, different audiences, different goals – one WOM program ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study HP WOM – Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],HP consistently given credit for “doing it right” by influencers/pundits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Ivy Worldwide Overview

  • 1. Ivy Worldwide Overview Confidential Ivy Worldwide ©2009 Ivy Worldwide
  • 2.
  • 3.
  • 4.
  • 5. Terminology Applied Confidential Ivy Worldwide ©2009 Ivy Worldwide WOM Building Programs Social Media/Influencers/Bloggers The Medium Consumer Generated Media (CGM)/Blogging The Message Word-of-Mouth-Marketing (WOM) The Discipline Integrated Marketing
  • 6. Social Media Landscape © 2009 Omniture Inc, rss
  • 7.
  • 8.
  • 9.
  • 10. The Influencer Continuum Marketers require a holistic approach to influencers Confidential Ivy Worldwide ©2009 Ivy Worldwide Influencer Company Custom Content Portal .com Readers Other Influencers Mainstream Media Wide Spread Promotion Via: Posts Forums Affiliate Program Video RSS Twitter Search
  • 11. WOM Touches Every Part Of The Business Measurement Throughout
  • 12.
  • 13.

Editor's Notes

  1.  
  2. So our challenge here was two-fold. One, get a view on social media as there are many, many different ways of connecting with people and two, ensure that what we were going to do was a holistic and measurable program. Holistic in that it would not only benefit sales, but the all of HP from product development to service and support. Measurable in meaningful ways that go beyond tone, impressions and sentiment.