SlideShare a Scribd company logo
How  You and Your  Social Network is Redefining Marketing! Saurabh Pandey
1 dissatisfied customer decides to talk one day! And life becomes hell for Dell!
5000,000 online supporters. 3000,000 online donors . $6500,000 online collections Barrack Obama-Fast Company Marketer of The year 2008.  Also the  President of the United States of America Present on 17 social networking sites
 
 
Where Are You? Source: Medianext.in You have created your own Social Network!
 
Source: What the f is social media marketing?
Source: What the f is social media marketing?
Source: What the f is social media marketing?
Source: What the f is social media marketing?
You are Continuously Creating ,  Sharing and collaborating!
Before we understand about social networks and how brands use  them for marketing…
Social Media is a communication platform  (or a collection of technologies and practices) that allows  co-creation, sharing, distribution and consumption of content.  It’s a media for the user and by the user!
Types of Social Media! Source: Deepfrog Framework
Why are Social  Networks Critical for Brands? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Let’s Understand Through A few Examples…
Obama’s  Listen, Engage & Empower Strategy focused on social networks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Built a national opinion Barack Obama was present on 17 social networks. He had about 2 million fans in MySpace alone.
[object Object],[object Object],[object Object],[object Object],[object Object],Obama’s own social networking site  MY.BARACKOBAMA.COM-  Over 35000 groups  were created and over 200000 events were hosted
Dell- SWARM How your social networks helps you get a product ‘cheaper’! And how it helps Dell sell more ! (Using Social Networks for Social Shopping)
The Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
RoI for Dell ,[object Object],[object Object],[object Object],[object Object]
Dove- Engagement & Viral- through Social Network
Engage Dove is perceived as a quality skin care product-given an easy, fun and free opportunity one  would want to try out this test
Create  Viral Effect in your Network One click-and you can ask your friends to  take the test- as also see how they fare against you- This continues like a chain reaction, theoretically, for ever
Get Recognized If you get a good grade- show it off- create a badge and put on your Social network profile.
Brands  Play on a few Powerful  Psychological Elements ,[object Object],[object Object],[object Object],[object Object]
Dell Idea Storm- Winning with Community CO-COREATION OF NEW PRODUCTS. INTRODUCTION OF NEW FEATURES & NEW MODELS
You suggest ideas. Ideas get promoted or demoted by community. Dell acts on them.  You see your ideas in action.
RoI for Dell ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Objectives  of Marketing through Social Networks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
RoI Metrics ,[object Object],[object Object],[object Object],[object Object]
Examples of Metrics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],… and so on!
The Mantra  for Brands to win in Social Networks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],(Traditional)Marketing is dead. Long live marketing!
The 5 th  P of Marketing-  Core of marketing through social networks ,[object Object],[object Object],Product    Price    Promotion   Place  Participate
Social Network  Marketing Framework  Social Networks & Brands Source: atomthought.com
Catch Me! ,[object Object],[object Object],[object Object],[object Object],[object Object]

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How 'You' are changing the marketing paradigm!

  • 1. How You and Your Social Network is Redefining Marketing! Saurabh Pandey
  • 2. 1 dissatisfied customer decides to talk one day! And life becomes hell for Dell!
  • 3. 5000,000 online supporters. 3000,000 online donors . $6500,000 online collections Barrack Obama-Fast Company Marketer of The year 2008. Also the President of the United States of America Present on 17 social networking sites
  • 4.  
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  • 6. Where Are You? Source: Medianext.in You have created your own Social Network!
  • 7.  
  • 8. Source: What the f is social media marketing?
  • 9. Source: What the f is social media marketing?
  • 10. Source: What the f is social media marketing?
  • 11. Source: What the f is social media marketing?
  • 12. You are Continuously Creating , Sharing and collaborating!
  • 13. Before we understand about social networks and how brands use them for marketing…
  • 14. Social Media is a communication platform (or a collection of technologies and practices) that allows co-creation, sharing, distribution and consumption of content. It’s a media for the user and by the user!
  • 15. Types of Social Media! Source: Deepfrog Framework
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  • 17. Let’s Understand Through A few Examples…
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  • 20. Dell- SWARM How your social networks helps you get a product ‘cheaper’! And how it helps Dell sell more ! (Using Social Networks for Social Shopping)
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  • 23. Dove- Engagement & Viral- through Social Network
  • 24. Engage Dove is perceived as a quality skin care product-given an easy, fun and free opportunity one would want to try out this test
  • 25. Create Viral Effect in your Network One click-and you can ask your friends to take the test- as also see how they fare against you- This continues like a chain reaction, theoretically, for ever
  • 26. Get Recognized If you get a good grade- show it off- create a badge and put on your Social network profile.
  • 27.
  • 28. Dell Idea Storm- Winning with Community CO-COREATION OF NEW PRODUCTS. INTRODUCTION OF NEW FEATURES & NEW MODELS
  • 29. You suggest ideas. Ideas get promoted or demoted by community. Dell acts on them. You see your ideas in action.
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  • 37. Social Network Marketing Framework Social Networks & Brands Source: atomthought.com
  • 38.