IVR is a feature of an automated business phone system that interacts with callers & collects information by providing them with options from a menu. It then takes actions based on the caller's responses via the telephone keypad or voice response.

1. WHAT IS
AN IVR
SYSTEM?
Powered by VoxDesk
VOXDESK BY 500APPS

2. WHAT IS AN IVR
SYSTEM?
The automated phone system technology that an organization or a
service provider uses is the Interactive Voice Response or the IVR. It
allows callers to receive information with the help of a voice
response system. Businesses use this technology to connect with
consumers who call in to seek some information. IVR gathers vital
information from callers with the help of several choices via a menu.
Callers need to utilize the menu options with the use of keypad
selection. Some IVR also allows callers to access the menu options
through speech recognition. Once the IVR gathers all the essential
information, it routes the caller to the proper departments.

3. Businesses use IVR to achieve several benefits.
However, some of the primary benefits are discussed
in the following slides
BENEFITS OF USING AN IVR
Big Spark Solutions | 2020

4. ROUTE CALLS TO THE
RIGHT DEPARTMENT
Many people call companies or service providers with
different concerns. Contact centers or companies use IVR
to route incoming calls to proper departments. This
process is possible after a caller has made his choices on
the IVR menu. Some callers call to talk to the billing
department, some call for technical support, and some
call for other random reasons. IVR routes the calls to their
respective departments based on the menu selection. This
reduces the possibility of calls landing in the wrong
department and agents getting stressed with extra work.

5. PROVIDE VITAL UPDATES
AND PROMOTIONS
Big companies often update their policies and
develop new and improved offers for their
customers. These companies use their IVR to
spread these updates and unique offers to
callers. It is a cost-effective technique by
businesses as far as marketing is concerned.

6. INCREASE CUSTOMER
SATISFACTION
Choose any service provider, and you will notice that
many of their customers call daily. This means many
people have to wait on call to get through to an agent.
Even if a customer needs a piece of small information,
he needs to wait for hours to get through. This can easily
irritate any person. However, with the help of an IVR
system, small information can easily be provided to
callers. This helps to reduce call waiting time and
increase customer satisfaction.

7. EVERYTHING THAT YOU NEED TO KNOW ABOUT
VOXDESK
There are several IVR systems available in
the market. However, all of them may not
be feasible for your kind of business. If you
are searching for an IVR system that can
help you create action-driven flows, then
VoxDesk will be an excellent option for you.

8. FEATURES OF VOXDESK
Thanks to VoxDesk, your customers can expect a
personalized and organized calling experience. In
addition, it comes with several features that make it
better than most of its competitors. Some of these
features are discussed in the following slides.

9. CREATE PERSONALIZED IVR
VoxDesk allows you to create a personalized
IVR system according to the requirements of
your business. You can customize it by using
professional greetings, IVR scripts,
performing particular actions of different
numbers, call-waiting music, and much more.
DIALER
VoxDesk allows you to automate the
dialing process. This will assist in
eliminating agent misdials, get time for
more valuable conversations, and
shorten calls.
CALL QUEUING
You can send customized messages to all
your consumers or clients while they wait.
Make them understand that they are crucial
for you and their presence is vital. In other
words, make them know that you will
answer their queries as soon as possible.
CALL LOGGING
You can automate call logging with the
help of VoxDesk. This will help you gain
insights into different consumer
requirements and boost your overall
customer experience. VoxDesk also
keeps a record of each call log.
FEATURES OF VOXDESK

10. Visit voxdesk.com for more information
about Call Center Software