Video Training: New Ways of Retaining Institutional Knowledge - Judyta Szacillo & Ivona Coghlan (Queens University Belfast)

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The document discusses how a library borrower services team at Queen's University Belfast created instructional videos to address challenges from site closures during the pandemic. The team faced difficulties sharing expertise and institutional knowledge remotely. They researched video training practices and created over 60 short videos on various borrowing procedures. Initial feedback was positive and the videos increased training efficiency and consistency. The team plans ongoing updates and training other staff to create videos. The goal is to scale the video knowledge sharing approach across other university libraries.

Education

Video Training: New
Ways of Retaining
Institutional
Knowledge
Judyta Szacillo & Ivona Coghlan
Queen’s University Belfast
McClay Library

Borrower Services
Team
A very short introduction to a
very versatile team
• Wide range of responsibilities – ILLs the most substantial task
• 3500 internal and 1000 external ILL requests per year – not
likely to go away any time soon!
• Task rotation and regular peer-to-peer training

Borrower Services
Team
Facing new kind of trouble
• Library site closure: no daily face-to-face contact
• Effectiveness of mutual support and expertise sharing hindered
• Staffing changes: integrity of institutional knowledge at risk
• Search for a new way to provide peer-to-peer training

New approach?
Library environment catching up
with the world

Sourcing ideas
Video training in widespread
practice
Available inspirations:
• DIY
• Computer gaming and IT software instructions
• Videos from American libraries (not many)

The Planning Process
• Lockdown Implications

Tone
• Friendly/Professional balance
• Finding our topics

Layout
Priorities
1. Length
2. Ease of Updating
3. Clarity
4. Logistics of staff members

Other Considerations
• Subdivision
• Experience vs Noob
• Making Most of the Medium
• Support Different Learning Styles

Organisation
• Timetable
• The importance of mini-goals!

The Inside Scoop
How We Made Our Videos
• Teams
• One Take Mayhem
• Fitting the Tone

The Inside Scoop
How We Made Our Videos
• Live Examples
• Doesn’t suit the format?
• Skeleton Scripts

The Challenges
So many ways of running into
trouble
• Troubles with the work environment: interruptions
• Troubles with the equipment: IT failures
• Troubles with ourselves: human errors

The Benefits
What we have achieved so far
• Positive feedback
• Increased efficiency of training
• Better understanding of procedures and improved
consistency of practice

The Future
What we need to do now
• Never-ending updates
• All hands on board – everyone needs to know how to
make a video
• Meta training (videos about videos)

Success in Wider
Institution
• Wider University
• QUB Library Branches

Scale of
Borrower Services
Staff Knowledge
Sixty videos and counting!

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