ITservices24 GmbH is a German IT services company founded in 2001 with headquarters in Alzenau, Unterfranken. It has over 80 employees and is a vendor-independent systems integrator and supply partner. ITservices24 provides services such as server, storage, and desktop management, data center relocation, client rollouts, and managed services. The company aims to reduce IT costs for clients through standardization, centralization, automation, simplification, and cost transparency.
OMNITRACKER IT Service Management CenterOMNINET USA
The OMNITRACKER IT Service Management Center is PinkVerified in 9 processes and is a professional high-end ITIL v3 application, including processes like Incident Management, Event Management, Problem Management, Change Management, Configuration Management and more. It consists of a very easy-to-use user interface in a web and windows client. All ITIL processes are part of the standard application, no unexpected fees afterwards. Off-course, using the flexibility of the OMNITRACKER platform it is easy to hide processes and implement only those that are relevant.
The big differentiator in ITIL tools are actually not the ITIL processes, but the possibility to integrate other related processes and this is what OMNITRACKER is built for. Out-of-the-box integrations with related OMNITRACKER Application Templates include: Stock & Order Management (link your CMDB directly to your purchase department), Project Management, Requirement Management, System Engineering, Sales Management and Contract Management.
Of course it is possible for all our clients to make any change they want to the IT Service Management Center or to add additional tailor made processes.
Learn about critical IT Service Management challenges and engage with featured Gartner Analyst, Jarod Greene, and FrontRange Director of Product Marketing, Craig Ledo. Walk away with actionable advice that will enable you to maximize efficiencies with reduced cost and complexity.
This webinar takes an in-depth look at the evolution of IT Service Management (ITSM), current trends and where the technology is going. Hear how flexible deployment options (on-premise, cloud or hybrid - combining on-premise and cloud) and the need for a single solution that meets your needs at every level of ITSM maturity is critical to helping your organization maximize operational efficiencies, reduce IT Costs and improve service quality and compliance.
Watch the full webinar: http://www.brighttalk.com/webcast/8533/57723
The widespread popularity of ITIL has resulted in unprecedented levels of adoption globally. ITIL V3 has been with us for almost 2 years, yet there has been very little information available about its uptake... until now! Commissioned by Hornbill, “ITIL – The State of the Nation” was the first international survey of its kind. Using research from over 500 organizations, this session answers many of the questions practitioners have been asking. If you are considering adopting ITIL, contemplating upgrading from v2 to v3, or wish to benchmark your maturity levels against other adopters, this session is not to be missed.
MSP Best Practice: Using Service Blueprints and Strategic IT Roadmaps to Get ...Kaseya
MSP service delivery expert John Kilian of AntFarm will show you how to use service blueprints and implement strategic IT planning that fully aligns with your managed service offering to help you win more MSP business. New MSP service delivery best practice tips you'll learn how to: Help your clients see through the fog to the road ahead – a smoothly paved road where IT is aligned to meet the needs of their business Collaborate on your client's business goals and objectives and develop the IT strategies to support them Create the roadmap that will serve as the foundation for your client's IT planning and budgeting Deliver seamless integration and program management for the Strategic IT Plan that maps directly into your managed services offering(s) Become the ongoing program manager – a trusted advisor – for implementing new solutions that support the strategic IT plan Protect your managed services revenue from poachers and wannabes
OMNITRACKER IT Service Management CenterOMNINET USA
The OMNITRACKER IT Service Management Center is PinkVerified in 9 processes and is a professional high-end ITIL v3 application, including processes like Incident Management, Event Management, Problem Management, Change Management, Configuration Management and more. It consists of a very easy-to-use user interface in a web and windows client. All ITIL processes are part of the standard application, no unexpected fees afterwards. Off-course, using the flexibility of the OMNITRACKER platform it is easy to hide processes and implement only those that are relevant.
The big differentiator in ITIL tools are actually not the ITIL processes, but the possibility to integrate other related processes and this is what OMNITRACKER is built for. Out-of-the-box integrations with related OMNITRACKER Application Templates include: Stock & Order Management (link your CMDB directly to your purchase department), Project Management, Requirement Management, System Engineering, Sales Management and Contract Management.
Of course it is possible for all our clients to make any change they want to the IT Service Management Center or to add additional tailor made processes.
Learn about critical IT Service Management challenges and engage with featured Gartner Analyst, Jarod Greene, and FrontRange Director of Product Marketing, Craig Ledo. Walk away with actionable advice that will enable you to maximize efficiencies with reduced cost and complexity.
This webinar takes an in-depth look at the evolution of IT Service Management (ITSM), current trends and where the technology is going. Hear how flexible deployment options (on-premise, cloud or hybrid - combining on-premise and cloud) and the need for a single solution that meets your needs at every level of ITSM maturity is critical to helping your organization maximize operational efficiencies, reduce IT Costs and improve service quality and compliance.
Watch the full webinar: http://www.brighttalk.com/webcast/8533/57723
The widespread popularity of ITIL has resulted in unprecedented levels of adoption globally. ITIL V3 has been with us for almost 2 years, yet there has been very little information available about its uptake... until now! Commissioned by Hornbill, “ITIL – The State of the Nation” was the first international survey of its kind. Using research from over 500 organizations, this session answers many of the questions practitioners have been asking. If you are considering adopting ITIL, contemplating upgrading from v2 to v3, or wish to benchmark your maturity levels against other adopters, this session is not to be missed.
MSP Best Practice: Using Service Blueprints and Strategic IT Roadmaps to Get ...Kaseya
MSP service delivery expert John Kilian of AntFarm will show you how to use service blueprints and implement strategic IT planning that fully aligns with your managed service offering to help you win more MSP business. New MSP service delivery best practice tips you'll learn how to: Help your clients see through the fog to the road ahead – a smoothly paved road where IT is aligned to meet the needs of their business Collaborate on your client's business goals and objectives and develop the IT strategies to support them Create the roadmap that will serve as the foundation for your client's IT planning and budgeting Deliver seamless integration and program management for the Strategic IT Plan that maps directly into your managed services offering(s) Become the ongoing program manager – a trusted advisor – for implementing new solutions that support the strategic IT plan Protect your managed services revenue from poachers and wannabes
Lessons from 10 years of public meetups addressing existential riskDavid Wood
Slides used by David Wood in his presentation on 13 Dec 2016 to the Cambridge Conference of Catastrophic Risks, http://cser.org/cccr2016/: "Lessons from 10 years of public meetups addressing existential risk - 8 recommendations to improve the public conversation"
MSP Best Practice | Using Strategic IT Roadmaps to Get More ContractsDavid Castro
MSP best practices. How to use strategic IT roadmaps to win more business and get larger managed services contracts. Presented by Kaseya and Ant Farm. May 2012.
More and more companies are closely examining IT operations, and IT leaders are constantly under pressure to provide more service with less. Research shows that corporate IT spend as a percentage of revenue ranges from 3.46% to 0.89%, and industry analysts predict IT departments will face 5-10% budget reductions in the coming fiscal year. What can be done to alleviate some of these pressures?
When companies are able to align IT costs to business objectives, it significantly increases the strategic value of the company's IT investments. Learn how IT leaders are applying Lean Six Sigma to align IT costs with overall business objectives. Compare typical approaches to IT cost reduction and the advantages/disadvantages of each and hear case studies from other companies implementing Lean Six Sigma in IT.
Learn how to get started with Lean Six Sigma in IT and how to effectively assess your current IT operations.
Overview of Cogent Company. Cogent is a consulting firm based in Dallas with Offices in Chicago and Oklahoma City. Learn about our Microsoft-based consulting practice.
Intellinet is a professional, IT services firm dedicated to helping executives succeed in maximizing the business value of IT. As trusted advisors since 1993, Intellinet has been providing clients with exceptional Microsoft technology solutions. Driven by the motto Promises Kept®, Intellinet keeps its promises to clients and strives to earn complete client satisfaction and loyalty.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
2. The Corporation Family
mdm GmbH ITservices24 GmbH ITsolutions24 GmbH
• active & passive cabling • Server, Clients & Storage • Design and
• USV • configuration & Operation Implementation of
• climatisation • Desktop LifeCycle complex and high
Management availiable IT-Solutions
• Data center-relocation • Virtualisation (Server,
Client, SAN, Storage)
• Client Roll-Outs
• Datenbases (Oracle)
• Managed Services
• Sharepoint, AD,
Exchange
• Unified Communications
• IT-Strategy Consulting
• Process Consulting
ITservices24 GmbH
service is our business
3. Who we are?
founded 2001
Headquarters Alzenau - Unterfranken
Logistics Operator for big IT Projects
More as 80 employees on Internal- and field staff
Vendor independent Systemintegrator
Vendor independent Supply Partner
HP Preferred Gold Partner (Enterprise Storage, Computing
Systems, Personal Computing, ServiceONE Expert)
Partner of IBM, Lexmark, Toshiba and Fujitsu Siemens
ITservices24 GmbH
service is our business
4. Organization
Sales-Team
ITservices24
GmbH
Onsite- System house Projekt-
Serviceteam Management
Logisticcentrum
Alzenau
Managed
Services
ITservices24 GmbH
service is our business
5. Service is our business
as as reliable
Systemintegrator Projektpartner
on Managed
on Onsiteservice
Services
Business
Projects
ITservices24 GmbH
service is our business
6. Systemintegrator
• Fosterage of your shopping baskets
• Delivery of Hard- and Software suitable to your shopping basket
• Warehousing of your Standard components to optimise and reduce Delivery times,
ennoblement of Systems, according your Delivery requierements
• Adoption of client-specific Special functions
• Automated processing of provisioning
• Implementation and realization of Quality assurance procedures
• Process-Standardization / customizing
ITservices24 GmbH
service is our business
7. Reliable Projectpartner
Implementation Design of your
Roll Out Implementation
of Software System
Projects of new Systems
applications landscape
Certified staff Expert
Support of
as baseline for knowledge on Best Practice
individual
your succesful multiple IT Approach
Applications
Project Projects
ITservices24 GmbH
service is our business
8. Onsiteservices
• Expert-Leasing and • User Help Desk • Systemadministration • Systemadministration
Consulting • First Level Support • Server and Storage • Unix Server
• Second Level
Support
• Systemadministration • Support of Networks • General Application
• Citrix and development and -
• Microsoft Telecommunication Support
• VMware
ITservices24 GmbH
service is our business
9. Managed Services
Asset Management
Desktop Services System Management
(Hardware / Software)
Implementation of Optimized
Procesautomation based
Standardized Operation Servicemanagement
on ITIL
Environments Processes
Hard- and Support on Optimizitaion
Cost reduction and
Softwareservices assures of your IT
Standardisation in one
the permanent availibility Serviceorganization and -
Step
of IT workplaces processes
Consulting and
Virtualization-,
Implementation of
Migrations- and
neccersary and eligible
consolidation Solutions
Security Solutions
ITservices24 GmbH
service is our business
10. IT-cost reduction is main
focus of our activities
5 Measurements to decrease your IT-Costs:
Cost transparency
Automation
Standardization
Centralization
Simplyfication
ITservices24 GmbH
service is our business
11. Differentiation strategy
Independent reselling partner of various leading brands
Huge IT-expiriencs at banking, financial Services, Industry Chemistry,
Pharmaceutical and trading sectors
Proofed competency on Management of complex IT-Serviceprocesses
Resolution of complex customer issues at classical IT operations
Environment
Motivated and highly qualified employees and Teams, justified on long
term customer satsfaction
Short and fast decission structurs due flat hirachys
Rapid procurement paths trough direct Distribution access
ITservices24 GmbH
service is our business
12. Some of our References
ITservices24 GmbH
service is our business
14. Contact: ITservices24 GmbH
Headquarter:
Max-Planck-Str.2a
D-63755 Alzenau
Tel +49-6023-9471-0
Fax +49-6023-9471-25
New Location of Headquarter Q3/2013:
Frankenstr. 1b
D-63791 Karlstein
Tel +49-6188-
Fax +49-6188-
E-Mail info@itservices24.de
http://www.itservices24.de
ITservices24 GmbH
service is our business