This document provides an introduction to the ITIL Intermediate Capability (PPO) certification. It discusses that the certification focuses on in-depth knowledge of the Planning, Protection and Optimization (PPO) processes. The training from BOOSTurSKILLS covers the key PPO topics over 3 days and helps prepare candidates for the 1.5 hour multiple choice exam. Those interested include IT operations managers, security administrators, and others involved in capacity, availability and security management who want to enhance their role. The certification requires an ITIL Foundation certificate along with 2 years of relevant work experience.

1. ITIL® Intermediate Capability(PPO)
Certification a brief Introduction
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Lets set up Framework
 About ITIL®.
 ITIL® Levels.
 ITIL® Intermediate.
 ITIL® Intermediate Capability –Planning, Protection & Optimization.
 BOOSTurSKILLS Training Benefits.
 Preferred for.
 ITIL® Capability PPO Certification Eligibility Criteria.
 BOOSTurSKILLS course Structure.
 Exam structure.
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About ITIL®
Information Technology Infrastructure Library ITIL®
 ITIL® (IT Infrastructure Library) Developed by the Cabinet Office, is the most widely
accepted approach to IT Service Management (ITSM).
 The training program & certification designed to lead the participants to an internationally
recognized certification from the UK & AXELOS.
 Provides the set of best practices from public private sectors world wide.
 ITIL® is aligned with various international quality standards including ISO/IEC 20000.
 ITIL® framework is intended to enhance the quality of IT service management
within your individual organization.

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ITIL® Levels

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ITIL® Intermediate
 ITIL® Intermediate comprises of modular structure with different focus in each module
 Two modules under Intermediate framework :
1–Service Lifecycle Module. (Focuses on broader management of ITIL® practice area)
2–Service Capability Module. (Focuses on intense, specialized, process-level knowledge in one or
more processes)
 Lifecycle Module : Service Strategy, Service Design, Service Transition, Service Operation , Continual
Service Improvement.
 Capability Module : Service Offerings & Agreements, Release Control & Validation, Operational Support
& Analysis, Planning Protection & Optimization.
 Provide 4 credits in each module under capability & 3 credits in each module under lifecycle stream.

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ITIL® Intermediate -Capability PPO
ITIL Intermediate Capability Module- Planning, Protection & Optimization (PPO)
 Provides deep level of understanding of ITIL ®processes and roles, how they are implemented and how they
interact.
 Helps candidate to gain the technical level of knowledge and skills required for detailed execution and
implementation of specific ITIL® processes.
 Service Lifecycle module which would enhance your knowledge gained from this module is : Service Design (SD).
 Provide 4 credits under ITIL® Intermediate capability stream.

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BOOSTurSKILLS Training Benefits
 Enhances knowledge from proven best practices in the delivery or support of IT
services.
 Get trained by Trainers having more than 15 years of industry experience & become
well versed with quality IT service delivery.
 Avail course ware in line with ITIL® – Framework, Version 2011.
 Get exam guidance & project management tips from Subject Matter Experts(SME).
 Be part of Domain Specific Professional network (ProNet) group & explore your
knowledge with latest updates.

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Preferred for
 Individual with ITIL® Foundation & wish to advance to higher level of ITIL® certification.
 Security Administrator
 IT Operations Manager
 Database Administrator
 Service delivery Manager.
 Operation support team member. (involved in Capacity Management, Availability Management, ITSCM, Information Security
Management, and Demand Management who wish to enhance their role-based capabilities)
 Project Manager.
 Program Manager.
 Team Lead.
 Functional Manager.
 IT Manager.
 Business continuity Manager
 Individuals who require a deep understanding of the ITIL Certificate in Planning, Protection and Optimization
processes and how they may be used to enhance the quality of IT service support within an organization

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Certification Eligibility Criteria
Education Background
Bachelor’s Degree or more
or global equivalent
university degree.
Pre requisite Certification
ITIL 2011 FOUNDATION
Certificate.
Project Management Education
Not Required
Experience:
Preferably TWO years of
experience in an IT
Service Management
environment.
Training
Attended Training from an
Registered affiliated training
Organization like
BOOSTurSKILLS

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BOOSTurSKILLS course Structure
 Introduction to Planning Protection and Operations.
 Capacity Management .
 Availability Management.
 IT Service Continuity Management .
 Information Security Management
DAY 1

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BOOSTurSKILLS course Structure
 Demand Management.
 PPO Roles and Responsibility.
 Technology and Implementation considerations.
 Summary and direct studies.
DAY 2

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BOOSTurSKILLS course Structure
 Doubt Clearing session, overall summary.
 Exam Preparation and practice tests.
 2 Mock Exam.
DAY 3

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ITIL® Intermediate Capability SOA Exam Overview
 Exam Duration : 1.5 hour
 Question type: Multiple choice with Scenario.
 Passing: 70%

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