This document provides information about ITIL Intermediate Capability certification in Release, Control and Validation (RCV). It discusses that the RCV module focuses on implementation of specific ITIL processes. It also outlines the eligibility criteria, 3 day course structure provided by BOOSTurSKILLS, and details of the 1.5 hour multiple choice exam. Completing the training and passing the exam results in an internationally recognized ITIL certification.

1. ITIL® Intermediate Capability(RCV)
Certification a brief Introduction
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Lets set up Framework
 About ITIL®.
 ITIL® Levels.
 ITIL® Intermediate.
 ITIL® Intermediate Capability –Release, Control & Validation.
 BOOSTurSKILLS Training Benefits.
 Preferred for.
 ITIL® Capability RCV Certification Eligibility Criteria.
 BOOSTurSKILL course Structure.
 Exam structure.
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About ITIL®
Information Technology Infrastructure Library ITIL®
 ITIL® (IT Infrastructure Library) Developed by the Cabinet Office, is the most widely
accepted approach to IT Service Management (ITSM).
 The training program & certification designed to lead the participants to an internationally recognized
certification from the UK & AXELOS.
 Provides the set of best practices from public private sectors world wide.
 ITIL® is aligned with various international quality standards including ISO/IEC 20000.
 ITIL® framework is intended to enhance the quality of IT service management
within your individual organization.
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ITIL® Levels
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ITIL® Intermediate
 ITIL® Intermediate comprises of modular structure with different focus in each module
 Two modules under Intermediate framework :
1–Service Lifecycle Module. (Focuses on broader management of ITIL® practice area)
2–Service Capability Module. (Focuses on intense, specialized, process-level knowledge in one or
more processes)
 Lifecycle Module : Service Strategy, Service Design, Service Transition, Service Operation , Continual Service
Improvement.
 Capability Module : Service Offerings & Agreements, Release Control & Validation, Operational Support & Analysis,
Planning Protection & Optimization.
 Provide 4 credits in each module under capability & 3 credits in each module under lifecycle stream.
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ITIL® Intermediate -Capability RCV
ITIL Intermediate Capability Module- Release, Control & Validation (RCV)
 Provides deep level of understanding of ITIL ®processes and roles, how they are implemented and how
they interact.
 Helps candidate to gain the technical level of knowledge and skills required for detailed execution and
implementation of specific ITIL® processes.
 Service Lifecycle module which would enhance your knowledge gained from this module are
: Service Transition (ST) & Service Operation (SO)
 Provide 4 credits under ITIL® Intermediate capability stream.
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BOOSTurSKILLS Training Benefits
 Enhances knowledge from proven best practices in the delivery or support of IT
services.
 Get trained by Trainers having more than 15 years of industry experience & become
well versed with quality IT service delivery.
 Avail course ware in line with ITIL® – Framework, Version 2011.
 Get exam guidance & project management tips from Subject Matter Experts(SME).
 Be part of Domain Specific Professional network (ProNet) group & explore your
knowledge with latest updates.
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Preferred for
 Release Manager
 Security Administrator
 IT Operations Manager
 Database Administrator
 Service delivery Manager.
 Operation support team member.
 Project Manager.
 Program Manager.
 Team Lead.
 Functional Manager.
 IT Manager.
 Business continuity Manager
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Certification Eligibility Criteria
Education Background
Bachelor’s Degree or more
or global equivalent
university degree.
Pre requisite Certification
ITIL 2011 FOUNDATION Certificate.
Project Management Education
Not Required
Experience:
Preferably TWO years of
experience in an IT Service
Management environment.
Training
Attended Training from an
Registered affiliated training
Organization like BOOSTurSKILLS
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BOOSTurSKILLS course Structure
 Introduction to Release, Control & Validation.
 Change Management .
 Service Asset & Configuration Management .
 Service Validation & Testing .
 Release & Deployment Management .
DAY 1
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BOOSTurSKILLS course Structure
 Request Fulfillment .
 Change Evaluation.
 Knowledge Management .
 RCV Roles & Responsibilities .
 RCV Technology Implementation Considerations.
 Summary and directed studies
DAY 2
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BOOSTurSKILLS course Structure
 Doubt Clearing session, overall summary.
 Exam Preparation and practice tests.
 2 Mock Exam.
DAY 3
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ITIL® Intermediate Capability RCV Exam Overview
 Exam Duration : 1.5 hour
 Question type: Multiple choice with Scenario.
 Passing: 70%
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Disclaimer-ITIL® is a registered trade mark of AXELOS Limited