ITIL® INTERMEDIATE LIFECYCLE SS

ITIL® Intermediate Lifecycle (SS)
Certification a brief Introduction
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Lets set up Framework
 About ITIL®.
 ITIL® Levels.
 ITIL® Intermediate.
 ITIL® Intermediate Lifecycle –Service Strategy.
 BOOSTurSKILLS Training Benefits.
 Preferred for.
 ITIL® Lifecycle SS Certification Eligibility Criteria.
 BOOSTurSKILLS course Structure.
 Exam structure.
Copyright BOOSTurSKILLS 2014

About ITIL®
Information Technology Infrastructure Library ITIL®
 ITIL® (IT Infrastructure Library) Developed by the Cabinet Office, is the most widely
accepted approach to IT Service Management (ITSM).
 The training program & certification designed to lead the participants to an internationally
recognized certification from the UK & AXELOS.
 Provides the set of best practices from public private sectors world wide.
 ITIL® is aligned with various international quality standards including ISO/IEC 20000.
 ITIL® framework is intended to enhance the quality of IT service management
within your individual organization.

ITIL® Levels

ITIL® Intermediate
 ITIL® Intermediate comprises of modular structure with different focus in each module
 Two modules under Intermediate framework :
1–Service Lifecycle Module. (Focuses on broader management of ITIL® practice area)
2–Service Capability Module. (Focuses on intense, specialized, process-level knowledge in one or
more processes)
 Lifecycle Module : Service Strategy, Service Design, Service Transition, Service Operation , Continual
Service Improvement.
 Capability Module : Service Offerings & Agreements, Release Control & Validation, Operational Support
& Analysis, Planning Protection & Optimization.
 Provide 4 credits in each module under capability & 3 credits in each module under lifecycle stream.

ITIL® Intermediate –Lifecycle Service Strategy (SS)
ITIL Intermediate Lifecycle Module- Service Strategy (SS)
 Provides deep level of understanding to candidates looking to focus on the use of process and
practice elements and the management capabilities needed to deliver quality Service
Management practices.
 The Service Strategy module will help you to gain the knowledge, skills and management
techniques to coordinate all activities within this Lifecycle stage.
 Service Offerings and Agreements (SOA) would enhance your knowledge gained from this
module.
 Provide 3 credits under ITIL® Intermediate Lifecycle stream.

BOOSTurSKILLS Training Benefits
 Enhances knowledge from proven best practices in the delivery or support of IT
services.
 Get trained by Trainers having more than 15 years of industry experience & become
well versed with quality IT service delivery.
 Avail course ware in line with ITIL® – Framework, Version 2011.
 Get exam guidance & project management tips from Subject Matter Experts(SME).
 Be part of Domain Specific Professional network (ProNet) group & explore your
knowledge with latest updates.

Preferred for
Target group included but not restricted to:
 CIOs.
 CTOs.
 IT Operations Manager.
 IT Audit Manager.
 IT security Manager
 Service delivery Manager.
 Operation support team member.
 Project Manager.
 Program Manager.
 Team Lead.
 Functional Manager.
 IT Manager.
 IT Finance Manger

Certification Eligibility Criteria
Education Background
Bachelor’s Degree or more
or global equivalent
university degree.
Pre requisite Certification
ITIL 2011 FOUNDATION
Certificate.
Project Management Education
Not Required
Experience:
Preferably TWO years of
experience in an IT
Service Management
environment.
Training
Attended Training from an
Registered affiliated training
Organization like
BOOSTurSKILLS

BOOSTurSKILLS course Structure
 Introduction to Service Strategy.
 Service Management as a Practice
 Service Strategy Principles
 Service Strategy Processes
 Service Strategy, Governance, Architecture
and ITSM Implementation Strategies.
DAY 1

 Organizing for Service Strategy.
 Technology Considerations.
 Implementing Service Strategy.
 Challenges, Critical Success factors & Risks.
 Summary & Directed studies.
DAY 2

 Doubt Clearing session, overall summary.
 Exam Preparation and practice tests.
 2 Mock Exam.
DAY 3

ITIL® Intermediate Lifecycle SS Exam Overview
 Exam Duration : 1.5 hour
 Question type: Multiple choice with Scenario.
 Passing: 70%

For More updates & Training calendar Contact/Registers with us @
info@boosturskills.com
Contact us @
MOB: +91-9620189896
Landline: 080-25746500
Get Certified , Get Recognized
Toll Free: 18602121211
Disclaimer-ITIL® is a registered trade mark of AXELOS Limited

ITIL® INTERMEDIATE LIFECYCLE SS

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