ITFT- Resorts
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Resorts have existed for over two thousand years, tracing back to facilities created by the ancient Romans known as baths that served recreational and social purposes. In the 14th century, the earliest spa resort developed in Belgium, with the belief that its natural waters had healing properties. Throughout history, resorts and spas grew in popularity for relaxation and recreation, targeted towards wealthy visitors seeking privacy. Modern resorts come in various forms like island resorts, ski resorts, and destination resorts that contain all necessary attractions without needing to be near a destination.
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What is The Resort ?
Resorts have their origins in ancient Roman public baths and developed further in places like Belgium and England starting in the 14th century. They were established around natural spas and hot springs that were believed to have health and healing properties. Over time, resorts expanded into different types located near oceans, lakes, mountains, and focused on golf. The primary purpose of a resort is to provide an escape from daily life and work through opportunities to create memories through various amenities and services.
History of Resort
History of Resort ( #Romans -Baths
#Europe - Mass Follow class
#North America - Spas
# Asia - Chinese mountain resort, the mountain resort of Chengde, Thai beach resort)
ITFT - resort mgt
The document discusses the key aspects of resort planning and development. It defines a resort and outlines their typical elements. The resort planning process involves assessing the market and site, determining objectives and size, conceptual planning, and environmental and economic feasibility analysis. Important considerations for resort development include managing economic, social and environmental impacts, involving local communities, and applying conservation techniques.
Introduction to resort (1).pptx
Resorts can be categorized based on their proximity to markets, location/amenities, and ownership structure. They are located in scenic areas and provide lodging, entertainment, and relaxation. Resort management must consider seasonal operations and demand, extensive facilities, remote locations, recreation activities, demanding guests, and generating revenue through rooms, food/beverage, retail, and activities. Staff must exhibit excellent personalized service and flexibility to satisfy guest expectations.
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Types of hotels
The document discusses the types and classifications of hotels in India. It covers the major categories that hotels can be classified under such as location, size, services offered, target markets, and ownership structures. It also outlines the key departments in a hotel's operations as well as challenges and opportunities for the growing hotel industry in India, which includes a lack of infrastructure, intense competition from international brands, and Indian companies now looking to expand overseas.
Marriott hotels case study
Segmentation of marriott hotels, different levels of product, products and services of Marriott hotels, reward programs of Marriott and about how they retain their customers.
History of the hotel industry
The hotel industry has evolved significantly over time. Early forms of accommodation for travelers included monasteries and abbeys during the Middle Ages, as well as coaching inns in the 17th century. Cesar Ritz modernized the hotel experience in the late 19th century through innovations like room service and personalized service. The Tremont House in the 1820s introduced new standards as the first hotel with indoor plumbing and bathrooms. The growth of the Internet in recent decades transformed the hotel industry by allowing online booking and reviews.
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What is The Resort ?
Resorts have their origins in ancient Roman public baths and developed further in places like Belgium and England starting in the 14th century. They were established around natural spas and hot springs that were believed to have health and healing properties. Over time, resorts expanded into different types located near oceans, lakes, mountains, and focused on golf. The primary purpose of a resort is to provide an escape from daily life and work through opportunities to create memories through various amenities and services.
History of Resort
History of Resort ( #Romans -Baths
#Europe - Mass Follow class
#North America - Spas
# Asia - Chinese mountain resort, the mountain resort of Chengde, Thai beach resort)
ITFT - resort mgt
The document discusses the key aspects of resort planning and development. It defines a resort and outlines their typical elements. The resort planning process involves assessing the market and site, determining objectives and size, conceptual planning, and environmental and economic feasibility analysis. Important considerations for resort development include managing economic, social and environmental impacts, involving local communities, and applying conservation techniques.
Introduction to resort (1).pptx
Resorts can be categorized based on their proximity to markets, location/amenities, and ownership structure. They are located in scenic areas and provide lodging, entertainment, and relaxation. Resort management must consider seasonal operations and demand, extensive facilities, remote locations, recreation activities, demanding guests, and generating revenue through rooms, food/beverage, retail, and activities. Staff must exhibit excellent personalized service and flexibility to satisfy guest expectations.
Introduction to hospitality--- History & Development of Hotel Industry, By-Vi...
This Slide is designed for students for understanding term Hospitality, Correlating it with Service Sector, knowing the History of Hospitality, Understanding its development etc...
Types of hotels
The document discusses the types and classifications of hotels in India. It covers the major categories that hotels can be classified under such as location, size, services offered, target markets, and ownership structures. It also outlines the key departments in a hotel's operations as well as challenges and opportunities for the growing hotel industry in India, which includes a lack of infrastructure, intense competition from international brands, and Indian companies now looking to expand overseas.
Marriott hotels case study
Segmentation of marriott hotels, different levels of product, products and services of Marriott hotels, reward programs of Marriott and about how they retain their customers.
History of the hotel industry
The hotel industry has evolved significantly over time. Early forms of accommodation for travelers included monasteries and abbeys during the Middle Ages, as well as coaching inns in the 17th century. Cesar Ritz modernized the hotel experience in the late 19th century through innovations like room service and personalized service. The Tremont House in the 1820s introduced new standards as the first hotel with indoor plumbing and bathrooms. The growth of the Internet in recent decades transformed the hotel industry by allowing online booking and reviews.
History of the hospitality industry
The history of the hospitality industry dates back to ancient Greek and Roman times, when inns and taverns first served travelers. The industry developed significantly between the 16th and 19th centuries with the rise of hotels, restaurants, and transportation infrastructure in Europe and America. The modern hospitality industry began taking shape in the 1950s and 60s, driven by increased travel after World War 2, new air travel options, and growing chains of hotels and casual dining restaurants.
Resort Planning - 2.pptx
1. Hotels and resorts both provide lodging and meals but resorts require more land for recreational facilities and cater more to leisure travelers.
2. Resorts differ from hotels in their remote locations, larger room sizes, and emphasis on pampering guests with a home-like atmosphere rather than just temporary shelter.
3. Developing a resort requires balancing economic, social, and environmental impacts on surrounding communities.
History And Indian Scenario
The document discusses the history of resorts from ancient times to modern India. It notes that some of the earliest resorts were found in places like Italy and the US in the 17th century, catering to wealthy clients seeking relaxation in cool mountains or hot springs. In India, some of the first hill stations established by the British as resorts in the 18th-19th centuries included Shimla, Darjeeling, and Nainital. Major players in India's resort industry emerged from the early 20th century onwards, including the Oberoi and Taj hotel groups, as beach resorts and other developments grew tourism in India.
Introduction to Hotels by Gaurav Khanna
The document provides an introduction to hotel classifications and categories. It discusses that hotels can be classified by market segment, property type, size, affiliation, star ratings, and meal plans. Some of the common hotel categories mentioned are economy/limited service hotels, mid-market hotels, all-suite hotels, luxury/deluxe hotels, motels, resorts, spas, and conference centers. Hotel affiliations include independent hotels, chain hotels, and franchise hotels. Star ratings and criteria for ratings also differ by country.
Classification of hotels
Hotels can be classified in several ways:
1) By size - small (25 rooms or less), medium (26-100 rooms), large (101-300 rooms), very large (over 300 rooms).
2) By star rating - 1-5 stars based on facilities and amenities. Ratings are inspected every 3 years.
3) By location - downtown near business areas, suburban with quicker surroundings, resorts at tourist destinations, airport hotels near ports, motels on highways, floatels on water, and rotels that rotate on wheels like the Palace on Wheels train.
4) By clientele - business/commercial hotels in city centers, and transient hotels for those constantly traveling.
Heritage hotel
This document discusses heritage hotels, which are hotels located in historic buildings like palaces, forts, or residences built before 1950. It outlines three types of heritage hotels - heritage, heritage classic, and heritage grand. The document then lists some features and services commonly found at heritage hotels, such as architecture, cuisine, and facilities. Finally, it provides brief descriptions of four specific heritage hotel examples: Hotel Raj Palace, Hotel Uday Villas, Falaknuma Palace, and Umaid Bhawan Palace.
Resort
The document outlines and defines different types of lodging operations and resorts. It discusses 9 types of lodging operations including classic hotels, resorts, spas, convention hotels, and motels. It then focuses on different types of resorts, categorizing them based on seasonality, designation, size, location, form of ownership, amenities, and whether they are floating. Key resort types include mega-resorts, boutique resorts, all-inclusive resorts, mixed-use resorts, themed resorts, and floating resorts.
Recreation management in Resorts
Guest activity programs at resorts aim to provide satisfying recreational experiences for guests during their free time. Successful programs are enjoyable, freely chosen, and benefit guests emotionally, socially, physically, cognitively, and spiritually. The guest activity director takes an active role in planning and managing activities through leadership, budgeting, scheduling around facility availability, and promotion. Common recreational activities at resorts include sports, hobbies, fitness, arts, and outdoor activities.
Theme based resorts and its importance and features
The document discusses different types of theme-based resorts, including their key features and examples. It describes wellness resorts that focus on health and wellness activities like Ayurveda and yoga. Island resorts are located on islands and provide an exotic experience, like the Bolgatty Palace resort in Kochi. Heritage resorts showcase local culture and architecture, such as the Shanthitheeram resort in Kumarakom. Floating resorts are built on water, for example the Aquatic resort in Kerala with underwater bedrooms. Lake resorts are situated around lakes, such as the Kumarakam Lake Resort in Kerala.
History of hotel industry
The document provides a history of hotels and the hotel industry. It discusses how the concept of hospitality originated in ancient Greece and Rome. The first hotel was established in 1788 in France. In the 19th century, organized hotel chains began to emerge, starting with the Tremont House in Boston in 1829. Two of the most prominent Indian hotel chains, Taj Hotels and Oberoi Hotels, were founded in 1903 and 1934 respectively. Kemmons Wilson opened the first Holiday Inn in 1952 in Memphis, Tennessee, helping pioneer the modern hotel chain model. The document traces the growth of the hotel industry from ancient times to the establishment of major modern chains.
RESORT MANAGEMENT BY Lalit rava btm mdu rohtak
The document discusses different types of lodging operations and resorts. It categorizes resorts based on seasonality, designation, size, location, form of ownership, amenities, and themes. Resorts are classified as year-round, summer, or winter resorts. They can also be spa resorts, golf resorts, ski resorts, or other activity-based resorts. Resorts range in size from mega-resorts with thousands of rooms to boutique resorts with 100-200 rooms. Location types include urban, beach, lake, mountain, island, desert, and tropical resorts. Ownership models incorporate conventional, timeshare, condo, and luxury destination clubs.
Classification of hotels
This document discusses various ways that hotels can be classified, including by size, star rating system, location, ownership, and length of stay. Hotels are categorized based on the number of rooms as small (25 rooms or less), average (26-99 rooms), above average (100-299 rooms), or large (300+ rooms). Star ratings from one to five stars deluxe are assigned by a hotel committee. Location classifications include city, suburban, airport, motel, resort, rotel (hotel on wheels), floatel (floating hotel), and boatel. Ownership types are independent hotels, chain hotels, management contracts, franchises, and referral groups.
Chapter 1 history of lodging industry
The history of the hospitality industry dates back to ancient Greek and Roman times, where inns and taverns first emerged to accommodate travelers. Over the centuries, the industry evolved in response to changes such as the development of transportation networks like railroads and automobiles. Key events and innovations in the 19th and 20th centuries that shaped the modern industry include the growth of luxury hotels, the emergence of restaurant chains, the rise of air travel and business conventions, and the development of the motel concept. Today's hospitality industry encompasses a wide variety of accommodation and dining options globally.
Resort design
The document outlines the program development for a proposed tourist resort in Karachi, Pakistan. It discusses key elements needed in a resort, including accommodation facilities like bedrooms, dining, sports, swimming, gardens and more. It also separates the resort into main administrative areas and visitor facilities. The administrative section would include management offices, maintenance, security, a kitchen and prayer area. Visitor amenities comprise an information center, shop, audio-visual space, coffee shop and toilets. The overall goal is to design a resort that provides recreational activities and a pleasant environment for visitors.
Chain hotels of the world
The document discusses the largest hotel chains in the world. It provides information on 16 major hotel brands, including IHG, Best Western, Marriott, Hilton, Accor, Starwood, Wyndham, Hyatt, Rezidor, Choice, Jumeirah, Four Seasons, The Lalit, Taj, Oberoi, and ITC Hotels. It details the number of properties, rooms, locations, brands, and other facts about the operations of each global hotel company.
Chapter 4
The document discusses the planning and development process for resorts. It describes the five phases as: 1) conceptualization and planning, 2) feasibility analysis, 3) commitment, 4) design and construction, and 5) management and operation. It also outlines the various teams and their roles, from physical plant to ancillary. Key documents in the process like the master plan and environmental impact statements are also summarized.
Hilton Hotels
Hilton Worldwide is one of the largest hospitality companies in the world, with over 3,800 hotels across 88 countries. It was founded in 1919 by Conrad Hilton and has grown to include 10 brands like Waldorf Astoria, Conrad, Hilton, DoubleTree, Embassy Suites, Homewood Suites, and Home2 Suites. Hilton follows a strategy of horizontal integration and operates hotels in various market segments from luxury to economy. It has experienced steady growth since its founding and continues expansion plans globally and in India.
Wellness tourism
This document discusses Ayurveda tourism in Kerala, India. It begins by defining tourism and noting the growth of health care holidays. It then provides background on Ayurveda as a medical system in India, particularly in Kerala. Kerala has developed Ayurvedic tourism by offering treatment packages at hotels, resorts, and hospitals. This has socioeconomic benefits and is a growing market. Research and different Ayurvedic treatments have contributed to its development in Kerala. Tourism provides economic and social benefits through employment, wealth, and development of attractive destinations.
Nazimgarh Resort marketing Plan
Nazimgarh Resorts is a premier hotel and resort destination located in Sylhet, Bangladesh consisting of three sections: the Garden Resort, Wilderness Resort, and Nature Park Resort. The Garden Resort is set on six acres of landscaped hillside with fifty luxurious rooms and suites. Nazimgarh aims to attract families and high-income individuals through unique amenities like most rooms having Jacuzzis, balconies, and a hilltop spa complex with a large pool. Their marketing strategy involves positioning the resort as a "whole new experience" and using social media, billboards, and collaborations with hotels to promote their resort and seasonal discounts.
Classification of Hotel
This presentation defines the types of hotels based on size, location and the affiliation. Basic requirement of the hotel service and the specification is explained with details. beginners can use to learn the types and chain group of hotels
Resort Industry.pdf
The document provides a history of resorts from ancient Roman baths to modern developments. It discusses how resorts originated in Roman baths that became elaborate social centers with amenities. Later, European spas and resorts gained popularity in the 17th century and were developed around mineral springs. The first resort areas included Spa, Belgium and resorts in Switzerland catered to prosperous travelers. Asian mountain resorts in China predated European resorts and were used by emperors. Various types of modern resorts are also outlined based on seasonality, location, size, amenities and ownership structure.
macro-2-4.pptx
The document provides a history of tourism and the hospitality industry from ancient times to modern day. It discusses how early tourism began with religious travel and trading in ancient times. The development of railroads and steam power in the 19th century greatly expanded tourism. Key figures like Thomas Cook helped organize tourism through excursions and trips. The hospitality industry evolved from ancient spas and inns to the modern hotel industry serving the growing tourism sector.
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History of the hospitality industry
The history of the hospitality industry dates back to ancient Greek and Roman times, when inns and taverns first served travelers. The industry developed significantly between the 16th and 19th centuries with the rise of hotels, restaurants, and transportation infrastructure in Europe and America. The modern hospitality industry began taking shape in the 1950s and 60s, driven by increased travel after World War 2, new air travel options, and growing chains of hotels and casual dining restaurants.
Resort Planning - 2.pptx
1. Hotels and resorts both provide lodging and meals but resorts require more land for recreational facilities and cater more to leisure travelers.
2. Resorts differ from hotels in their remote locations, larger room sizes, and emphasis on pampering guests with a home-like atmosphere rather than just temporary shelter.
3. Developing a resort requires balancing economic, social, and environmental impacts on surrounding communities.
History And Indian Scenario
The document discusses the history of resorts from ancient times to modern India. It notes that some of the earliest resorts were found in places like Italy and the US in the 17th century, catering to wealthy clients seeking relaxation in cool mountains or hot springs. In India, some of the first hill stations established by the British as resorts in the 18th-19th centuries included Shimla, Darjeeling, and Nainital. Major players in India's resort industry emerged from the early 20th century onwards, including the Oberoi and Taj hotel groups, as beach resorts and other developments grew tourism in India.
Introduction to Hotels by Gaurav Khanna
The document provides an introduction to hotel classifications and categories. It discusses that hotels can be classified by market segment, property type, size, affiliation, star ratings, and meal plans. Some of the common hotel categories mentioned are economy/limited service hotels, mid-market hotels, all-suite hotels, luxury/deluxe hotels, motels, resorts, spas, and conference centers. Hotel affiliations include independent hotels, chain hotels, and franchise hotels. Star ratings and criteria for ratings also differ by country.
Classification of hotels
Hotels can be classified in several ways:
1) By size - small (25 rooms or less), medium (26-100 rooms), large (101-300 rooms), very large (over 300 rooms).
2) By star rating - 1-5 stars based on facilities and amenities. Ratings are inspected every 3 years.
3) By location - downtown near business areas, suburban with quicker surroundings, resorts at tourist destinations, airport hotels near ports, motels on highways, floatels on water, and rotels that rotate on wheels like the Palace on Wheels train.
4) By clientele - business/commercial hotels in city centers, and transient hotels for those constantly traveling.
Heritage hotel
This document discusses heritage hotels, which are hotels located in historic buildings like palaces, forts, or residences built before 1950. It outlines three types of heritage hotels - heritage, heritage classic, and heritage grand. The document then lists some features and services commonly found at heritage hotels, such as architecture, cuisine, and facilities. Finally, it provides brief descriptions of four specific heritage hotel examples: Hotel Raj Palace, Hotel Uday Villas, Falaknuma Palace, and Umaid Bhawan Palace.
Resort
The document outlines and defines different types of lodging operations and resorts. It discusses 9 types of lodging operations including classic hotels, resorts, spas, convention hotels, and motels. It then focuses on different types of resorts, categorizing them based on seasonality, designation, size, location, form of ownership, amenities, and whether they are floating. Key resort types include mega-resorts, boutique resorts, all-inclusive resorts, mixed-use resorts, themed resorts, and floating resorts.
Recreation management in Resorts
Guest activity programs at resorts aim to provide satisfying recreational experiences for guests during their free time. Successful programs are enjoyable, freely chosen, and benefit guests emotionally, socially, physically, cognitively, and spiritually. The guest activity director takes an active role in planning and managing activities through leadership, budgeting, scheduling around facility availability, and promotion. Common recreational activities at resorts include sports, hobbies, fitness, arts, and outdoor activities.
Theme based resorts and its importance and features
The document discusses different types of theme-based resorts, including their key features and examples. It describes wellness resorts that focus on health and wellness activities like Ayurveda and yoga. Island resorts are located on islands and provide an exotic experience, like the Bolgatty Palace resort in Kochi. Heritage resorts showcase local culture and architecture, such as the Shanthitheeram resort in Kumarakom. Floating resorts are built on water, for example the Aquatic resort in Kerala with underwater bedrooms. Lake resorts are situated around lakes, such as the Kumarakam Lake Resort in Kerala.
History of hotel industry
The document provides a history of hotels and the hotel industry. It discusses how the concept of hospitality originated in ancient Greece and Rome. The first hotel was established in 1788 in France. In the 19th century, organized hotel chains began to emerge, starting with the Tremont House in Boston in 1829. Two of the most prominent Indian hotel chains, Taj Hotels and Oberoi Hotels, were founded in 1903 and 1934 respectively. Kemmons Wilson opened the first Holiday Inn in 1952 in Memphis, Tennessee, helping pioneer the modern hotel chain model. The document traces the growth of the hotel industry from ancient times to the establishment of major modern chains.
RESORT MANAGEMENT BY Lalit rava btm mdu rohtak
The document discusses different types of lodging operations and resorts. It categorizes resorts based on seasonality, designation, size, location, form of ownership, amenities, and themes. Resorts are classified as year-round, summer, or winter resorts. They can also be spa resorts, golf resorts, ski resorts, or other activity-based resorts. Resorts range in size from mega-resorts with thousands of rooms to boutique resorts with 100-200 rooms. Location types include urban, beach, lake, mountain, island, desert, and tropical resorts. Ownership models incorporate conventional, timeshare, condo, and luxury destination clubs.
Classification of hotels
This document discusses various ways that hotels can be classified, including by size, star rating system, location, ownership, and length of stay. Hotels are categorized based on the number of rooms as small (25 rooms or less), average (26-99 rooms), above average (100-299 rooms), or large (300+ rooms). Star ratings from one to five stars deluxe are assigned by a hotel committee. Location classifications include city, suburban, airport, motel, resort, rotel (hotel on wheels), floatel (floating hotel), and boatel. Ownership types are independent hotels, chain hotels, management contracts, franchises, and referral groups.
Chapter 1 history of lodging industry
The history of the hospitality industry dates back to ancient Greek and Roman times, where inns and taverns first emerged to accommodate travelers. Over the centuries, the industry evolved in response to changes such as the development of transportation networks like railroads and automobiles. Key events and innovations in the 19th and 20th centuries that shaped the modern industry include the growth of luxury hotels, the emergence of restaurant chains, the rise of air travel and business conventions, and the development of the motel concept. Today's hospitality industry encompasses a wide variety of accommodation and dining options globally.
Resort design
The document outlines the program development for a proposed tourist resort in Karachi, Pakistan. It discusses key elements needed in a resort, including accommodation facilities like bedrooms, dining, sports, swimming, gardens and more. It also separates the resort into main administrative areas and visitor facilities. The administrative section would include management offices, maintenance, security, a kitchen and prayer area. Visitor amenities comprise an information center, shop, audio-visual space, coffee shop and toilets. The overall goal is to design a resort that provides recreational activities and a pleasant environment for visitors.
Chain hotels of the world
The document discusses the largest hotel chains in the world. It provides information on 16 major hotel brands, including IHG, Best Western, Marriott, Hilton, Accor, Starwood, Wyndham, Hyatt, Rezidor, Choice, Jumeirah, Four Seasons, The Lalit, Taj, Oberoi, and ITC Hotels. It details the number of properties, rooms, locations, brands, and other facts about the operations of each global hotel company.
Chapter 4
The document discusses the planning and development process for resorts. It describes the five phases as: 1) conceptualization and planning, 2) feasibility analysis, 3) commitment, 4) design and construction, and 5) management and operation. It also outlines the various teams and their roles, from physical plant to ancillary. Key documents in the process like the master plan and environmental impact statements are also summarized.
Hilton Hotels
Hilton Worldwide is one of the largest hospitality companies in the world, with over 3,800 hotels across 88 countries. It was founded in 1919 by Conrad Hilton and has grown to include 10 brands like Waldorf Astoria, Conrad, Hilton, DoubleTree, Embassy Suites, Homewood Suites, and Home2 Suites. Hilton follows a strategy of horizontal integration and operates hotels in various market segments from luxury to economy. It has experienced steady growth since its founding and continues expansion plans globally and in India.
Wellness tourism
This document discusses Ayurveda tourism in Kerala, India. It begins by defining tourism and noting the growth of health care holidays. It then provides background on Ayurveda as a medical system in India, particularly in Kerala. Kerala has developed Ayurvedic tourism by offering treatment packages at hotels, resorts, and hospitals. This has socioeconomic benefits and is a growing market. Research and different Ayurvedic treatments have contributed to its development in Kerala. Tourism provides economic and social benefits through employment, wealth, and development of attractive destinations.
Nazimgarh Resort marketing Plan
Nazimgarh Resorts is a premier hotel and resort destination located in Sylhet, Bangladesh consisting of three sections: the Garden Resort, Wilderness Resort, and Nature Park Resort. The Garden Resort is set on six acres of landscaped hillside with fifty luxurious rooms and suites. Nazimgarh aims to attract families and high-income individuals through unique amenities like most rooms having Jacuzzis, balconies, and a hilltop spa complex with a large pool. Their marketing strategy involves positioning the resort as a "whole new experience" and using social media, billboards, and collaborations with hotels to promote their resort and seasonal discounts.
Classification of Hotel
This presentation defines the types of hotels based on size, location and the affiliation. Basic requirement of the hotel service and the specification is explained with details. beginners can use to learn the types and chain group of hotels
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Theme based resorts and its importance and features
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The hospitality industry has evolved significantly over time and is now a major global industry worth $3.5 trillion. It originated from basic lodging provided to travelers and has expanded to include hotels, restaurants, and other services. Early forms of accommodation were basic and often unsanitary. The development of transportation infrastructure improved travel, and the industrial revolution led to more commercialized inns and the growth of modern hotels catering to different customer types and budgets. Major developments included grand tour hotels in Europe and the rise of large hotels in the US in the 18th-19th centuries, as well as more recent concepts like motels and international hotel chains. The industry continues to innovate with new hotel concepts and amenities.
3. a short history of tourism xp
The document summarizes the history of British tourism from medieval pilgrimages to the development of modern mass tourism. It describes how tourism began with religious pilgrimages in medieval times and later evolved to include grand tours of Europe by wealthy families in the 16th century. Spa towns became popular destinations in the 18th century for their health benefits. Seaside resorts emerged as popular holiday destinations in the 19th century. The development of railways and industries helped create the middle class who had time for leisure travel. Thomas Cook established package tours, making travel more accessible. Holiday camps and affordable foreign travel further popularized tourism in the 20th century.
INTRODUCTION TO THE HOSPITALITY INDUSTRY
INTRODUCTION TO HOSPITALITY INDUSTRY ITS ORIGIN AND GROWTH, TRAVEL AND TOURISM ,THEIR EVOLUTION IMPORTANCE AND RELATED INDUSTRIES.
INTRODUCTION TO THE HOSPITALITY INDUSTRY
Hospitality industry—its origin and growth.
Travel and tourism—their evolution, importance, and related industries.
Evolution and growth of the hotel industry in the world and in India
1 introduction to hospitaliy industry
This document provides an overview of tourism, the hospitality industry, and hotel departments. It defines tourism and different types of tourists such as inbound, outbound, and domestic. It describes the evolution of the hospitality industry from inns and taverns to modern hotels, resorts, and chains. Finally, it outlines the key operational and auxiliary departments of a hotel, including front office, housekeeping, food and beverage, and human resources.
Spain
Spain is located in Western Europe, bordered by France, Andorra, Portugal, and the Atlantic Ocean. It has a constitutional monarchy government and is made up of 17 autonomous communities and provinces. Spanish is the official language. Major cities include Madrid, Barcelona, Seville, and Valencia. Spain has a rich culture including world-famous art, architecture, flamenco music, soccer, and cuisine like paella and tapas. The tourism industry, especially along the Costa del Sol coast, is an important part of the economy.
The history of tourism and hospitality.pdf
The document provides a history of tourism and hospitality from ancient times to the modern era. It discusses early forms of travel for religious purposes like pilgrimages. The development of transportation like trains in the 19th century helped grow tourism. Pioneers like Thomas Cook established the first travel agencies. Famous hotels from the 19th century onward helped formalize the hospitality industry. The document profiles several pioneering individuals who helped establish major hotel and restaurant chains that shaped the modern tourism and hospitality industries.
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ITFT- Golden Charriot
The Golden Chariot luxury train offers tours through Southern India, with two itinerary options - Pride of the South and Splendor of the South. It has 44 air-conditioned passenger cabins as well as dining, lounge, spa, and gym facilities. Destinations on the Pride of the South route include Bangalore, Mysore, Srirangapatnam, Hampi, Badami, and Pattadakal over 8 days, while Splendor of the South visits places in Karnataka, Tamil Nadu, Kerala, and Pondicherry over the same duration.
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This document discusses the importance of customer care and interpersonal skills. It defines what a customer is and notes that customers deserve respectful treatment. Internal customers like coworkers should also be treated well. The document outlines different types of customers and what customers want from good service, which includes feeling listened to and having issues resolved. Poor customer service can result in losing customers, so providing "royal treatment" is important.
ITFT-Customer Service
Customer service involves activities designed to enhance customer satisfaction by meeting customer expectations before, during, and after purchases. Good customer service is important because customers are crucial to a company's success and survival. There are three main types of customers - current customers who continue to do business, new customers experiencing a company for the first time, and internal customers within an organization. Providing good customer service can be challenging if a company lacks training, concern for customers, or overworks employees. Empowering employees to satisfy customers without management approval is important. Excellent communication, including listening to customers and conveying empathy, enhances the customer experience.
ITFT-Qualities of Front Office staff
The front office staff at hotels play several important roles, including sales, problem solving, information provision, and coordination between departments. They are the face of the hotel and help build its image. Key attributes for front office staff include strong communication skills, product knowledge, diplomacy, and a desire to help guests. Front office staff coordinate closely with other departments like housekeeping, food and beverage, and maintenance to provide excellent guest service.
ITFT- Characteristics of Resort
Resorts offer a variety of activities and amenities to guests including golf, spas, beaches, tours, skiing, tennis, water complexes, and hiking. Lessons and equipment rental are available for many activities. Resorts have upgraded amenities in guest rooms and bathrooms like bathrobes, lotions, and fresh flowers. Concierge services are available to assist guests with reservations and requests. Resort operations are seasonal and climate-driven, focusing on moderate weather periods that allow guests to enjoy outdoor activities. Resorts market to both group travelers and leisure guests, appealing to a broad range of income levels and accessibility. The goal is to provide memorable experiences by exceeding guest expectations through creative, personalized service.
India as a tourist destination
India is a large, diverse country with many attractions for tourists. It has a population of over 1.27 billion people and is situated in South Asia, with Hindi and English as the official languages. India welcomed over 6.77 lakh foreign tourists in recent years, generating Rs. 8502 crore in foreign exchange earnings. The tourism industry employs 39.3 million people. Major attractions include the Himalayas, beaches, hill stations, rivers and lakes, historic monuments, deserts, pilgrimage sites featuring many temples and shrines, and opportunities to see diverse wildlife and cultural experiences across its regions. The document then provides an overview of the main tourist attractions and features in North, South, East, West
LUXURY TRAINS
Luxury trains in India provide elegant travel experiences and expose passengers to heritage sites. There are several luxury trains that travel through Rajasthan, including The Palace on Wheels, Maharaja Express, Royal Rajasthan on Wheels, and Golden Chariot. The Royal Rajasthan on Wheels is a weekly train that travels on an 8-day route between Delhi and Agra, making stops at various forts, palaces, and national parks in Rajasthan along the way.
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ITFT- Resorts
- 1. RESORTS
- 2. Resorts A resort is a place used for relaxation or recreation, attracting visitors for vacations or tourism. Resorts are places, towns or sometimes commercial establishment operated by a single company.
- 3. How it started…. • The oldest resorts can be traced back to the Roman empire of nearly two thousand years ago. • The ancient Romans created a public leisure facility known as Baths that could be used by both men and women separately. Gradually the baths evolved from their modest structure to include more extravagant facilities such as a gym, a library, restaurant, stores, lounge, tavern and even a museum and a theater. These baths were utilized for health, recreation and social enjoyment.
- 5. • In Europe the earliest spa resort was developed in Belgium in the fourteenth century in a town that is now known by the name of Spa. It was believed that the natural waters of this town were rich in iron and other minerals that had miraculous healing properties. That led to the popularity of this resort.
- 6. • In the seventeenth century, resorts and spas became popular in Britain with King Charles II leading the trend by visiting various resorts for relaxation and enjoyment. Even till now celebrities and famous personalities set the trends by patronizing the choicest resorts.
- 7. • The nineteenth century saw the development of exclusive resort facilities offering more privacy to the visitors. The wealthy people wished for private resort facilities and Switzerland's resort industry realized the lucrative business prospects of this idea.
- 8. Resort in 21st century
- 9. SPA
- 10. Types of Resorts
- 11. Island Resort An island resort is an island or an archipelago that contains resorts, hotels, restaurants, tourist attractions and its amenities.
- 12. Ski Resorts In Europe and North America, ski resorts are towns and villages in ski areas, with support services for skiing such as hotels and chalets, equipment rental, ski schools and ski lifts to access the slopes.
- 13. Destination Resorts A destination resort is a resort that contains, in and of itself, the necessary guest attraction capabilities—that is to say that a destination resort does not need to be near a destination to attract its public.
- 14. Interior of a Resort
- 15. Rejuvenate
- 18. Thank you