The document outlines the roles and responsibilities of several positions related to information technology support at NPS, including: 1) A system administrator who installs and maintains software/hardware, optimizes network/system performance, performs upgrades/patches, and identifies/mitigates security risks. 2) An audiovisual/video teleconference engineer who provides technical guidance on AV/VTC technology, assists faculty/clients, maintains equipment inventory, and designs instructional videos. 3) A learning management system administrator who provides user support for online learning platforms, performs system administration, and trains users on content delivery and management. 4) A contracting officer representative who directs support contractors, monitors performance, and acts