This document outlines the key outputs and actions for an IT support role. Output 1 involves hardware support, including installing, maintaining, and troubleshooting all hardware, as well as assisting with hardware sourcing and server infrastructure maintenance. Output 2 is software support, such as installing, updating, and troubleshooting antivirus, accounting software, and educational programs. Output 3 is network support, including backups, user accounts, WiFi management, and network infrastructure repairs. Output 4 is staff and learner support through training and assistance. Output 5 involves personal development like keeping skills up to date and identifying new technologies that could benefit the school.

1. Outputs and Key actions
Output 1 Hardware support and maintenance ( Windows and Apple Mac)
Key actions
 Installing, maintaining and troubleshooting all hardware (workstations, laptops,
printers, copiers, projectors, network devices, etc.)
 Assist the ICT Manager with the sourcing of hardware as requested.
 Assist with the maintenance and administration of the School’s server infrastructure
 Maintain a hardware inventory and maintenance log.
Output 2 Software support and maintenance
Key actions
 Installing, maintaining, updating and troubleshooting all software used by the school,
including, but not limited to:
o Installing, updating and maintaining antivirus on all
o Installing, maintaining, updating and support of Pastel
o Install, updating and troubleshooting KPLACE courseware
o Supporting and troubleshooting ICDL exam sessions
o Installing, updating and troubleshooting Pencilbox for
o Installing, supporting and troubleshooting Libwin library
o Installing, supporting and troubleshooting Sibelius and workstations, accounting and Point
Of Sale (POS) software and testing system (for the ICDL programme) reports and assisting
with rollover of students database software
 CuBase software suites for the Music Department
Output 3 Network support and maintenance
Key actions
• Assist with backup and failover strategies and implementation
• Backing up of servers and data according to agreed schedules
• Regular testing of backup and restore procedures to ensure data security
• Restoration of data from backup as required
• Creating and managing of user accounts, passwords and permissions
• Management of proxy user access and permissions
• Management of WiFi device registration and DHCP assignments to mobile devices

2. • Diagnose and repair network points and related cable or switch failures and install new
network infrastructure as required.
Output 4 Staff and Learner support
Key actions
• Assist and train Staff and Learners to use IT to achieve effective teaching and learning at
the School.
• Assist Staff and Learners with other IT-related requests only where time permits, outside of
core working hours and with the knowledge of the ICT Manager.
Output 5 Personal Development
Key actions
• Keep abreast of developments in ICT, particularly with respect to developments in
Educational Technology
• Identify areas within the school where these developments could have a positive impact
 Inventory and Asset management
Creating and implementing SLA’s
Surveillance systems’ maintenance and operations
 Hikvision IVMS4200
 QNAP