This document provides tips for effective problem management. It emphasizes that problem management is about people and outcomes rather than just processes. It recommends starting with identifying some initial successes, clarifying goals, and using customer experience to drive improvements. Key tips include defining the problem manager role, asking questions to understand issues, increasing visibility of problems, maintaining a top 10 problems list, reviewing problem codes, and using the CSI triangle of identifying, solving, and measuring issues to improve service. The overall message is that problem management requires focus on communication, escalation, and resolution of real issues to improve customer experience and business outcomes.