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It smf usa webinar we don't work in it - barclay rae
The document summarizes a webinar presentation about how IT professionals can improve by embracing an identity focused on delivering business value through technology rather than seeing themselves as separate from the business. Some key points discussed include: taking responsibility as leaders, developing an open culture and clear goals, demonstrating success and value, and communicating to business stakeholders in a way they understand. The presentation argues that while technical skills are still important, IT also needs skills like consultancy, change management, and relationship building to work effectively across the business.
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It smf usa webinar we don't work in it - barclay rae
- 1. Barclay Rae Having technicaltrouble? Contact BrightTalk directly at www.brighttalk.com Tweeting today? Please include #itsmfweb Questions? Submit them via the question box on your screen We don’t work in IT – we work in supply chain T
- 2. We don’t work inIT – we work in supply chain itSMF USA Webinar
- 3. Agenda I workin IT IT identity crisis? Musicians and bands How can we improve?
- 4. I work inIT itSMF USA Webinar
- 5. Familiar..? ‘… So,what do you do then..?’
- 6. Familiar..? ‘… So,what do you do then..?’ ‘… Oh, I work in IT…’
- 7. I’m an ITguy… I work in IT - I am an IT person If I'd wanted to be an accountant, I wouldn't be doing this job No sirree…
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- 9. IT Identity Crisis..? ‘Wewant IT to do..’ Retail/supply chain Marketing Sales Contract Negotiation Commercial Management Financial Management / accountancy
- 10. IT Identity Crisis..? What skills do we need to have? Now and in future? Surely technical skills are the most important? Do we need to become …
- 11. Actually… You workfor the company/organization that pays your salary IT is another part of any organization – not something separate and mysterious IT and other service functions are becoming more integrated Outside IT / Shared Services/ Enterprise SM
- 12. And… IT ispart of a supply chain… That delivers capability (through tech)… Which in turn provides your organisations’ services IT is now a retail function – get over it…
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- 20. Service Desk Incident Problem Change Request Configuration Service Catalogue / SLM Knowledge Reporting ITSM Processes + Concepts?
- 21. Buying the besttoolset?
- 23. Know their audience Areclear on their focus / style Have the right people and skills Are self critical and work to improve Use feedback Build the right team Sell their value and the experience – not the musicians Successful bands
- 24. How can we improve? itSMFUSA Webinar
- 25. How can weimprove? • Take responsibility • Develop open culture • Build team • Clarify direction • Set clear goals • Measure and improve • Demonstrate success and value Working together requires ‘leadership’ from everyone…
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- 27. ITSM Processes/Functions ITIL/ITSM stuckwith individual ‘silo’ processes These don’t exist on their own in isolation Need to think integrated functions, not just processes People, roles, ownership, accountability, function, capability and outcomes…!
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- 30. ‘Like butnot necessarily as’ a business Using some elements and key skills IT should be delivering value through technology Must be ready to embrace change – within core principles Run IT as a business..?
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- 35. Service Catalog Hierarchy– Non-IT
- 36. Service Catalog Hierarchy– Non-IT
- 37. Specialist technicalskills Consultancy and project management Organisational change and people development Key business knowledge/skills Contract and supplier management Supply and demand management Marketing and communications Relationship management Customer support Contract negotiation New IT Skills
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- 39. In summary… We don'tneed to become retailers/accountants… We do need to be able to work together to achieve success – across and beyond IT We need to be able and communicate with accountants - and other business roles - in a language that they understand and can act upon
- 40. So Let’s Stick Together…! Oneplan One team One set of objectives One shared level of commitment One set of success criteria One positive outcome
- 41. Thank you for listening! barclayrae.com Itsmgoodness.com BrightTALKCH 9885 #itsmgoodness @barclayrae
- 42. Thank You For Attending! Please “Rate This” webinar ― Include any comments to help us build quality events for you Please plan to join us for our next event on date / time ― Title Want to share this with others? ― Recorded version of it will be available shortly at: http://www.itsmfusa.org/the-forum-on-line-conferences-webcasts