Almost of all IT organization has same problems. I want to support this as our understanding base or we should adapt ourselves to new situations. If you have any ideas, please let me know. Tx

1. IT organization support services
1.Resource shortage
•Service level
down
•Hard to plan new
project
•Same troubles
happen
2.Back log manage
• Back log from
Incidents, change
requests
• Back log from
delivery services
or planning phase
3.Align organization
and process
•Sounding board
and steering
committee ex.
Project portfolio,
technical session
•Communication
plan daily, weekly,
monthly
•Task visibility with
tickets system

2. Analysis
Requests
Incidents
Clams
IT IT services Biz
Result reports
Feedback
IT project
IT project
Feedback
Back log

3. Concept design / Solutions
IT IT services Biz
Feedback
IT project
IT project
Feedback
Back log
Project team
2 in 1 box
Daily meeting
Feedback
Backlog update
Task status
Weekly meeting
IT service status
IT project status
Project portfolio
Monthly meeting
Starring committee
Sounding boards
Technical session
AMS, BPO
Tickets system
Tickets system
Tickets system
Ex. Redmine
Priority
Project portfolio
PJ integration,
Pj alignment
Urgency

4. how can we motivate people? ICT movements