Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Increase Business Value with an Integrated IT PPM and ITSM Solution

242 views

Published on

Learn about Project Online and ITSM Integration. Project Online integration with ServiceNow, Project Online and Cherwell integration Project Online integration with Dynamics 365.

IT departments commonly use an ITSM solution such as Microsoft Dynamics and ServiceNow, in addition to Project Online, to track and manage requests for IT service. However, there is little process in place to manage larger pieces of work, such as projects and programs, and to understand how IT resources are being utilized across organizational initiatives.

Integrating PPM systems with ITSM systems can move organizations from being a bucket brigade to an organized emergency unit. In this webinar, we will demonstrate how IT leadership can better support the business and answer key questions such as:

Is IT actively engaged in activities that are directly impacting the strategic objectives of the organization as whole?
How much time and budget are we spending on strategic vs. maintenance activities?
How and where is IT adding value to the business, and what ROI can be expected on these efforts?
What departments or business units are consuming the most IT resources and can we make operational improvements better support the needs of these groups?

Published in: Data & Analytics
  • Be the first to comment

Increase Business Value with an Integrated IT PPM and ITSM Solution

  1. 1. Digital Productivity Solutions Built for the Microsoft Cloud Increase Business Value with an Integrated IT PPM and ITSM Solution Reimagine Business Productivity Jim Patterson jpatterson@wicresoft.com Matthew Willey mwilley@wicresoft.com
  2. 2. • Current Challenges • OneConnect • Integrated IT Management Use Case • Demonstration • Summary & Wrap Up Topics
  3. 3. CURRENT CHALLENGES
  4. 4. Disconnected Systems & Processes Service Management Incidents Problems Changes • Work is managed by parallel processes • Multiple entry points of work that is associated • Departmental silos enforcing their own processes and priority Project Management Tasks Issues Changes Actions Application Management Epics Features User Stories Defects Tasks
  5. 5. Technology-Driven Challenges “How do I find my way through this maze of processes, applications and information to mange my work?”
  6. 6. Information Silos Segregated Workforce Complex Environment Confused and Unhappy Employees No Consistent Processes Lost Productivity No Support Communication Barriers Ineffective Ways of Working Disconnected Systems and Data Old Ways of Doing Things Low Engagement High Turnover Low Response Times Can Your Organization Afford This?
  7. 7. ONECONNECT
  8. 8. Software Development Project Portfolio Management Professional Services Financial Management Work Management Service Management Configurable Business Rules Built in Alerts & Notifications BECAUSE SOME THINGS ARE JUST BETTER CONNECTED • Maximize ROI for existing systems by connecting leading applications • Support tailored connections to create a seamless flow of work • Unify enterprise work elements and break down the silos Connect Connect Connect any supported combination of cloud, SaaS or on-premise applications Unified Work Management Platform
  9. 9. INTEGRATED IT MANAGEMENT USE CASE
  10. 10. Demand Changes Projects Requests Funnel All IT Work Through a Common Governance and Control Structure. Business Value Applications Services Projects Select Work Services Requests, Changes, Problems Applications Releases, Backlog, Test Cases Projects Projects, Tasks, Issues, Risks Reporting Metrics Dashboards Status Reports Execution Resource Management Work Management Time Management Integrated IT Management Use Case
  11. 11. Integrated IT Management Use Case AnalyticsConnectors Demand Management Portfolio Management Resource Management Financial Management Time Management Business Intelligence Applications Projects Services • Product Planning • Release Planning • Sprint Planning • Sprint Tracking
  12. 12. Integrated ITSM & PPM Use Case IT is now being asked to drive tangible customer value and to answer key questions such as: – How much time and budget are we spending on strategic vs maintenance activities? – Is IT actively engaged in activities that are directly impacting the strategic objectives of the organization as a whole? – How and where is IT adding value to the business, and what ROI can be expected on these efforts? – What departments or business units are consuming the most IT resources and can we make operational improvements to better support the needs of these groups?
  13. 13. Integrated ITSM & PPM Use Case Self Service Portal Service Catalog Requests Incidents Portfolio Projects Tasks
  14. 14. Demand Changes Projects Requests Ideas, Requests, Incidents, Changes, Problems, Projects Projects, Tasks, Issues, Risks Integrated ITSM & PPM Use Case Requests are captured, sorted and prioritized in ServiceNow giving a single front door to IT Projects and large requests are tagged to Sync with Project Online and OneConnect creates a project in Project Online for prioritization with other projects Project Updates from Project Online are synchronized with ServiceNow to ensure requests stay up to date
  15. 15. Ideas, Requests, Incidents, Changes, Problems, Projects Projects, Tasks, Issues, Risks Integrated ITSM & PPM Use Case Projects are planned and schedule, resources are assigned in Project Online For resources that work in ServiceNow, OneConnect sends the project updates and information from Project Online to ServiceNow. Updates are synched with Project Online for consolidated portfolio reporting
  16. 16. Capture Ideas & Requests Ideation & Demand Management Prioritization & Alignment Financial & Resource Capacity Planning Portfolio Alignment & Prioritization Capacity Planning
  17. 17. Engagement Planning Resource Workload Resource Availability View Resource & Team Workload View Resource Availability Request Resources View Resource Availability
  18. 18. Single Timesheet Entry ITSM Entities & Work Items Integration ServiceNow Entities/Items Project Online Timesheets
  19. 19. Centralized Reporting Hybrid Dashboards Personalization Reporting on all Projects Personalized Reports Hybrid ITSM & PPM Dashboards
  20. 20. ▪ Analyze your data, your way regardless of role, department or application ▪ Relevant insight with visual analytics that makes sense for you ▪ Push data from any application from hosted or in-house business applications ENTERPRISE PROJECT & BUSINESS ANALYTICSBRING YOUR PROJECT DATA TO LIFE WITH INSIGHTS Analytics Analytics
  21. 21. DEMONSTRATION
  22. 22. SUMMARY & WRAP UP
  23. 23. Integrated ITSM & PPM Benefits • Create a single front door for all IT requests • Ensure the help desk personnel stays focused on small tickets items and that all large requests are evaluated and prioritized with the entire portfolio • Ensure that IT stays focused on the “Right” things, not the “Next” thing • Enable users to manage their workload in a single system • Ensure updated and consolidated portfolio reporting • Eliminate information silos and redundancy by ensuring that both systems are synchronized and up-to-date • Resources don’t have to login to separate systems to log actual hours • Consolidated reporting of project and non-project time
  24. 24. Value of Integration • Improved Portfolio Alignment to Organizational Goals and Objectives • Consolidate All Work & Resources Into a Single View • OneConnect Quickly & Reliably Brings Together Disparate Business Systems • Holistic View of Resource Availability and Efficiency • Better Forecasting and More Realistic Expectations • Improved, Common Governance for Planning, Executing, and Reporting
  25. 25. Summary • Organizations are using a variety of tools and solutions to plan and manage projects and other work • PMOs are challenged to provide oversight and reporting across silos of information • Project Online provides a great platform for all PPM capabilities • Wicresoft’s OneConnect provides seamless integration between Project Online and ITSM tools • Combined intake, governance, portfolio visibility, resource management and reporting can be accomplished without manual mashups of data
  26. 26. • JV with Microsoft in 2002 • Global footprint • Consulting, Business Applications, Managed Services, global support and Staffing • 6,500 global employees • Client focused, proven track record, passion for technology • Microsoft Global Partner (Triple Gold) About Wicresoft San Diego Seattle Canada Chicago New Jersey North Carolina Sweden Belarus Beijing Shenzhen Tokyo, Osaka, Nagoya Shanghai Australia Top 1% of Microsoft Partners Microsoft P-Seller
  27. 27. Business Applications Education & Training Consulting Services Staffing Services Managed Services • PPM • Scaled Agile • PSA • Digital Workplace • Sales & Marketing • Field Service • Service Management • Human Capital • Microsoft Technology • PMO • Leadership • Project Management Fundamentals • Agile • SAFe • PMBOK • Microsoft Technology • Implementation • Advisory Services • PMO Transformation • Agile Transformation • Digital Workplace • Microsoft Technology • Project Management • Agile Transformation • Digital Workplace • OSS/BSS • Network Operations & Engineering • Quality Assurance • OSS/BSS • Network Operations & Engineering • Quality Assurance • PMO as a Service Enterprise Productivity Transformation Unleashing the power of your organization through people, process and productivity solutions.
  28. 28. Project Portfolio Management • Portfolio Management • Project Management • Resource Management • Schedule Management • Time Management • Enterprise Work Agile Portfolio Management • Portfolio Management • Financial Management • Resource Management • Status Reporting • Bi-Modal Planning • DevOps (VSTS) Integration • Intranets and Portals • Work Management • Knowledge Base • Workflow Automation • Team Collaboration Digital Workplace Field & Service Management • Marketing & Sales • Order Management • Project Management • Resource Utilization • Time & Expense • Services Management • Invoicing Professional Services Automation • Workforce Management • Customer Communications • Contract Management • Inventory Management • Mobile Productivity
  29. 29. Next Steps Email Wicresoft contactus@wicresoft.com Websites: Wicresoft us.wicresoft.com Project Online www.project-online.com OneConnect us.wicresoft.com/projectconnect On-Demand and Upcoming Webinars: • FREE – Assessment and Roadmap • FREE – Project Online Trial & Wicresoft Support • Personalized 1:1 demo for your organization

×