It project
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This document summarizes an IT project survey conducted with 11 employees of VOICETEL Ltd in Bangladesh. Key findings include that most employees have a bachelor's degree, 0-4 years of experience, and report to the IT department. Most employees frequently seek help, help colleagues, and see embracing new technology and project management as important. While most are satisfied with their job, some feel their workload exceeds expectations and future technology could threaten their job. The organizational culture tends to be extended family or formalized.
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It project
- 2. Md. Rakibul Hoque Assistant Professor Dept. of MIS, University of Dhaka Tameem Samdanee ID: 61530-23-067 Ahmad Imraan ID: 61530-23-066 Zibran Bahar Abhie ID: 61530-23-029 Submitted to Submitted by
- 3. VOICETEL Ltd is an ICX (Interconnection Exchange) Company in Bangladesh, formed in 2011. As one of the central hub of telecommunications of Bangladesh we undertake: ♦ Routing all international incoming calls received from Int. Gateway (IGW) and terminates up to the operator for both mobile and fixed lines. ♦ Routing all international outgoing calls received from the operator and terminates up to IGW. ♦ Routing all off-net inter-operator calls within the country for both mobile and fixed lines. Company Overview
- 4. Our Services • Routing/Switching inter operator domestic voice calls. • Routing/Switching international calls between ANS and IGW operators. • SMS, VMS or any other value added services as and when required by the commission. • ENUM, IMEI and Number Portability services as and when required by BTRC. • Special code number, emergency number and call Centre number routing. • Any new services as may be determined by the commission from time to time. Company Overview
- 6. Company Overview Connectivity with VOICETEL GP Robi Banglalink Airtel Teletalk Citycell BTCL Mir Novotel Bangla Trac New IGWs
- 7. We have conducted the questionnaire survey of this IT project on 11 employees of VOICETEL Ltd.
- 8. Level of Education Bachelor Degree 73% Master's Degree 27%
- 9. Years of Experience 0-4 Years 82% 5-9 Years 18%
- 10. Employee Reporting Relationship IT Department 91% Vendor 9%
- 11. Seek help from anyone? frequently seek help 73% rarely seek help 27%
- 12. Help your colleague? I always Do 82% I frequently do 18%
- 13. Empowerment of employee in decision making 18% 36% 18% 18% 9% 0 0.05 0.1 0.15 0.2 0.25 0.3 0.35 0.4 Most Important Very Important Moderate Important Little Important Not Important
- 14. Embracing New Technology 0 0.05 0.1 0.15 0.2 0.25 0.3 0.35 0.4 0.45 0.5 MOST IMPORTANT VERY IMPORTANT MODERATE IMPORTANT LITTLE IMPORTANT 45% 18% 27% 9%
- 15. Variety in daily tasks 0 0.05 0.1 0.15 0.2 0.25 0.3 Most Important Very Important Moderate Important Little Important Not Important 18% 9% 27% 27% 18%
- 16. Business productivity & Cost Reduction 55% 18% 27% Most Important Very Important Moderate Important
- 17. Alignment between business and IT Most Important Very Important Moderate Important 45% 36% 18%
- 18. Importance of Project management 45% 36% 9% 9% Most Important Very Important Moderate Important Little Important
- 19. Satisfied with the job? Satisfied Dissatisfied Fully Dissatsified 55% 27% 18%
- 20. Workload more than expected 9% 18% 36% 18% 18% Strongly Agree Agree Neutral Disagree Strongly Disagree
- 21. Does your job conflict with your family life? Yes 27% No 73%
- 22. Do you believe you are making an effective contribution to your organization? Yes 91% No 9%
- 23. Future technology threat to your job Yes 91% No 9%
- 24. Types of your organizational culture Extended Family 45% Formalized 45% Dynaimc 9%
- 25. Competitive Strategies in your Organization Highly Innovative Protecting Current Market Dynamic 18% 73% 9%
- 26. Working Full Time or Part Time Full Time 91% Part TIme 9%
- 27. Organizational IT Maturity 55% 36% 9% 0 0.1 0.2 0.3 0.4 0.5 0.6 medium level high maturity very high maturity
- 28. Highest Ranking Manager Reporting to CEO 55% COO 45%
- 29. Recommendation Motivate employee, as job satisfaction is not up to the mark. Org culture should be more dynamic to motivate workforce.