IT Supply and Demand model
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The document discusses the partnership between IT and business operations. It explains that IT exists to meet business demands by capturing requirements, documenting them formally, and translating them into needed IT systems. This ensures governance, compliance, and that IT supports key business functions like oil and gas, mining, infrastructure, and logistics. Requirements are clearly documented and signed off on before final handover. IT then supplies the necessary applications, service desk, systems infrastructure, and network infrastructure to meet the documented business needs.
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IT Supply and Demand model
- 1. Partnership with the Business
- 2. IT Presence for the Business IT exist because of business demands The objective is to capture business requirements and document it clearly and formally Documentation and needs are translated into IT Systems needed Governance and Compliancy of complete IT Systems Environment
- 3. Capturing Requirements • Documents Business Needs • Governance Corporate • Policies Business • Translates to IT • Culture Analyst or URT • Engineering Oil and Gas • EPC • Supply Base • Document • Field Research Incidents/Problems • Mining Startup Mining • Heavy Equipment Maintenance • Escalates to • Skilled Resources Services Service Desk Appropriate Teams • Port Services Infrastructure • Fabrication • Documents Project Requirements • General Transportation Logistics • Short Range (Land) • Produce Services & • Long Range Shipments (Sea/Air) Project Material Cost Services • Translates to IT
- 4. Translating the Requirements • Documents Business Needs Business • Translates to IT Analyst or URT • Document Incidents/Problems • Escalates to Service Desk Appropriate Teams • Documents Project Requirements • Produce Services & Project Material Cost Services • Translates to IT
- 5. Translating the Requirements Business Clearly Document All Request Analyst or URT Map request to appropriate function or supply Obtain User Signoff on both Initial Documents Service Desk and Final Handover Customer Service and Continuos Improvement Project Services Customer Surveys and Feedback
- 6. Translating the Requirements Software Systems Network Main Requirements Services to the Organization
- 7. IT Supplies for the Business Governance to Support the Business: • IT Policies in place to: • Reduce Risks to the Business • Regulate User behavior and enforce confidentiality • Monthly Audits on Desktops to ensure security to enforce Governance Applications to Support the Business • Intranet Portals • HR Information Management Systems • Custom applications: Document Control, Production Line, RFID Systems for Fabrication
- 8. IT Supplies for the Business Service & Support Desk for the Business • End User Management (Incident and Service Management) • Day to day operational needs Systems Infrastructure for the Business • Core Systems Infrastructure • Security • Host Applications • Monitoring and Maintaining Organization Assets Network Infrastructure for the Business • Core connectivity layer of Infrastructure • Provide connections for User and Organization Offices • Remote Project/Office connectivity with VSAT or MPLS links • Internet WWW connectivity
Editor's Notes
- Business drives IT and not the other way aroundIT only facilitates, however may suggest further features for better efficiency and cost savings for the organizatione.g.: VoIP or Unified Communications to reduce call costs, ERP Systems to better finance, accounting or procurement systems plus added ease with centralized reporting for better consolidated reports.
- Governance and Culture is owned by Corporate HR – IT Facilitates with Governance and Policies through IT (Secure and Complied Desktops)Human Capital and Personnel are essential to the Organization – IT Facilitates with HR Systems to hold these informationProcurement and Accounting process financial aspects of the Organization – IT Facilitates with confirming processes done by the business and translating into ERP systemsMining and Engineering are core of the business – IT Facilitates sites and projects with needed systems, communications and materials related to this
- All this is Information gathering or CIO structure roleURT Team needs to be owned by the business as they own Business ProcessIT Facilitates process by translating to system supporting those processes
- Whether it is the Business Analyst, Service Desk (as first line support) or Project Services EVERYTHING needs to be documented and registered clearlyDocuments by MOM, SOP and other registered must be shared, agreed and signed off before supply of IT is providedAppropriately after solution is given the first docs signed are again attached to User Acceptance forms to provide direct mapping and information of what is asked is supplied with the solutions
- Signed off documents for requirements are translated by the Information Architects (URT) to communicate to:Software Architect – for selected software to be user for ALL organizations under GroupSystems Architect – for selected systems to be used for ALL organizations under GroupAll Technology translated is product of requirementsTechnology then budgets supply needed
- All this is Information gathering or CTO structure role