The document compares the features and pricing of the Standard, Professional, and Enterprise editions of ServiceDesk Plus. Key features like ITIL support, problem management, and asset management are only included in the Enterprise edition. The Professional edition allows for more technicians and assets than the Standard. Pricing starts at $495 for the Standard edition and increases to $2995 for the Enterprise edition. All editions include unlimited users and a 30-day trial is available for each.
Verify that all necessary processes are running, applications are functioning properly, automated updates are occurring, logs are reviewed, servers are backed up and configured correctly according to the monthly checklist. Any issues that arise are documented, and help is contacted if needed.
The document provides an overview of the key features and functionality of an IT service management software system. It describes general system functionality, integration options, self-service features, incident management capabilities, problem management, service request management, change and release management, and system asset and configuration management functionality. The system aims to support all major ITIL processes and modules to help organizations effectively manage IT services, incidents, problems, requests and changes.
This document provides a five step guide to building a service catalog:
1. Define which services to include by considering user needs and business value. Include common services like access requests.
2. Define each service through attributes like owners, service levels, and descriptions understandable to users.
3. Publish the catalog through a shared platform so it is accessible and users are aware of available services.
4. Allow users to request services through automated forms to streamline fulfillment and reduce service desk calls.
5. Consider options like spreadsheets, custom apps, or off-the-shelf software that can manage requests end-to-end.
The document summarizes IT service management at Hanover Technology Group. It discusses what service management is and the benefits it provides to HTG and its business partners. These benefits include increased customer satisfaction, financial savings, and improved decision making. The document also outlines HTG's 2011 goals and objectives for its service management initiative, which include implementing ITIL processes and the Service-Now automation platform to transform HTG's operations and deliver more business value. Training offerings are mentioned to educate staff on these new services and processes.
This document outlines the various services and capabilities provided by the ServiceNow platform for enterprise cloud, service, and business management. It includes cloud management, orchestration, discovery, event management, service mapping, and change, incident, problem and other management for areas like HR, facilities, marketing, legal, finance, risk, audit, and more. It also covers operations management, the ServiceNow CMDB, security, application development, analytics, user experience, and integration capabilities.
This document outlines various service catalogs including IT, facilities, and human resources. The IT service catalog allows end-users to get help, request equipment, and access required services simply. Facilities services can quickly deliver maintenance, repairs, and installations. The human resources catalog presents predefined benefits, payroll, and employee relations services.
Boost your ITSM maturity with a service catalogAxios Systems
View the full recorded webinar here:
http://forms.axiossystems.com/spalding_september_reg_en
In this webinar, George Spalding, Executive VP at Pink Elephant, talks about how a service catalog can help you increase your ITSM maturity, and shares some of the secrets of a successful implementation.
Joe Beighley, Business Solutions Consultant at Axios Systems, shows you how a service catalog works from the business perspective, and how IT can quickly deploy a catalog that takes strain off the service desk and releases IT resources for innovation.
Itil & Process Concepts Awareness Tadawul 5 Of March 2007Abdulaziz AlFaify
1. The document provides an introduction to ITIL (Information Technology Infrastructure Library) framework and IT processes, focusing on key concepts such as processes, service management, and ITIL certifications.
2. It explains important ITIL processes like incident management, problem management, change management, and release management. The goal of these processes is to improve service quality and reduce costs.
3. Implementing ITIL involves understanding processes, aligning people and roles, and using technology to support efficient service delivery and management. ITIL adoption brings benefits like improved services, reduced costs, and better alignment of IT with business needs.
Verify that all necessary processes are running, applications are functioning properly, automated updates are occurring, logs are reviewed, servers are backed up and configured correctly according to the monthly checklist. Any issues that arise are documented, and help is contacted if needed.
The document provides an overview of the key features and functionality of an IT service management software system. It describes general system functionality, integration options, self-service features, incident management capabilities, problem management, service request management, change and release management, and system asset and configuration management functionality. The system aims to support all major ITIL processes and modules to help organizations effectively manage IT services, incidents, problems, requests and changes.
This document provides a five step guide to building a service catalog:
1. Define which services to include by considering user needs and business value. Include common services like access requests.
2. Define each service through attributes like owners, service levels, and descriptions understandable to users.
3. Publish the catalog through a shared platform so it is accessible and users are aware of available services.
4. Allow users to request services through automated forms to streamline fulfillment and reduce service desk calls.
5. Consider options like spreadsheets, custom apps, or off-the-shelf software that can manage requests end-to-end.
The document summarizes IT service management at Hanover Technology Group. It discusses what service management is and the benefits it provides to HTG and its business partners. These benefits include increased customer satisfaction, financial savings, and improved decision making. The document also outlines HTG's 2011 goals and objectives for its service management initiative, which include implementing ITIL processes and the Service-Now automation platform to transform HTG's operations and deliver more business value. Training offerings are mentioned to educate staff on these new services and processes.
This document outlines the various services and capabilities provided by the ServiceNow platform for enterprise cloud, service, and business management. It includes cloud management, orchestration, discovery, event management, service mapping, and change, incident, problem and other management for areas like HR, facilities, marketing, legal, finance, risk, audit, and more. It also covers operations management, the ServiceNow CMDB, security, application development, analytics, user experience, and integration capabilities.
This document outlines various service catalogs including IT, facilities, and human resources. The IT service catalog allows end-users to get help, request equipment, and access required services simply. Facilities services can quickly deliver maintenance, repairs, and installations. The human resources catalog presents predefined benefits, payroll, and employee relations services.
Boost your ITSM maturity with a service catalogAxios Systems
View the full recorded webinar here:
http://forms.axiossystems.com/spalding_september_reg_en
In this webinar, George Spalding, Executive VP at Pink Elephant, talks about how a service catalog can help you increase your ITSM maturity, and shares some of the secrets of a successful implementation.
Joe Beighley, Business Solutions Consultant at Axios Systems, shows you how a service catalog works from the business perspective, and how IT can quickly deploy a catalog that takes strain off the service desk and releases IT resources for innovation.
Itil & Process Concepts Awareness Tadawul 5 Of March 2007Abdulaziz AlFaify
1. The document provides an introduction to ITIL (Information Technology Infrastructure Library) framework and IT processes, focusing on key concepts such as processes, service management, and ITIL certifications.
2. It explains important ITIL processes like incident management, problem management, change management, and release management. The goal of these processes is to improve service quality and reduce costs.
3. Implementing ITIL involves understanding processes, aligning people and roles, and using technology to support efficient service delivery and management. ITIL adoption brings benefits like improved services, reduced costs, and better alignment of IT with business needs.
The Future of Security Architecture Certificationdanb02
Would you drive over a Bay Bridge built from an amateur building architect's blueprints? What if the architect passed a multiple choice test first - is that good enough?
Society's answer to these questions is obviously NO. But unlike building architects, security architects are not always required to have Certificates or Degrees and standards for such are lacking.
As information gains value, and we move from "information security" to also securing the Internet of Things, security architecture becomes increasingly consequence-laden and the question of required training and accreditation more pressing.
The slides are from a webinar in which Linked In Security Architecture group participants collaboratively explored the Future of Security Architecture Certification.
The document discusses the stages of change management including being oblivious to change, aware of change, announcing change, authorizing change, scheduling change, and verifying change. It describes the main aims of change management as ensuring standardized methods and procedures are used to efficiently handle changes while minimizing their impact. Benefits include evaluating risk, identifying required changes, maintaining change records, and ensuring changes are implemented with minimal disruption. Key roles in change management are identified.
This document provides an overview of IT service management (ITSM) and IT Infrastructure Library (ITIL) best practices. ITSM aims to align IT services with business needs, improve quality, and reduce costs. ITIL provides standard processes for IT service support, including incident management, problem management, change management, and configuration management. The document defines objectives and key performance indicators for evaluating these IT service management processes.
How to build an integrated and actionable IT Service Catalogmboyle
This presentation provides a lower level of detail on how to build a n IT service catalog than provided by ITIL V3. It augments thinking in this area based on 25 years of building Service Catalogs
The document discusses delivering and demonstrating value through a service catalogue. It outlines a 7 step route map for doing so, including feasibility analysis, workshops with stakeholders, customer and IT liaison, service design, documentation, and implementation. It emphasizes the importance of having the right people and skills involved, and ongoing governance to ensure services remain relevant. Strong executive sponsorship, requirements, and project planning are seen as critical success factors for service catalog projects. Metrics like customer satisfaction, IT quality of service, and business metrics can demonstrate the value delivered through services and the service catalogue.
The document discusses IT service management (ITSM). It defines ITSM as a process-based approach to aligning IT services with organizational needs. ITSM is performed through people, processes, products, and partners. The document outlines some key benefits of ITSM, such as improved quality and productivity. It also discusses various ITSM frameworks and criteria for successful ITSM implementation, noting the importance of change management and business alignment.
eTOM - Working Together - ITIL and eTOM v11.2.pdfChris Bian Ong
This document discusses how the ITIL (Information Technology Infrastructure Library) framework and the Business Process Framework (eTOM) can work together. It describes how ITIL's good practices can be integrated into eTOM's enterprise process structure. Specifically, ITIL good practices are represented as level 2 process elements in eTOM's Enterprise Management area. While ITIL and eTOM address different concerns, they are complementary and supporting each other allows for better integration of IT and business processes. The document provides an overview of this integrated approach and how ITIL good practices can guide and influence related enterprise processes when applied using eTOM.
This document provides an overview of the ITIL Foundation publication. It introduces Axle Car Hire, a fictional company undergoing a digital transformation using ITIL best practices. The publication covers the key concepts of the ITIL service value system framework and management practices. It is intended to help readers understand ITIL 4 and support candidates studying for the ITIL Foundation exam.
ITIL Practical Guide - Service OperationAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=251
This video provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels.
Incident Management
REMEDY is a customer relationship tool which can be used to log / monitor the issues or problems faced by customers by the means of incident management tickets. Each ticket is like an incident (problem) which is created by helpdesk and assigned to relevant support team. Concerned support team member take the ownership of the ticket and updates the work log (troubleshooting steps performed during the course of action) Also , it can be used to monitor Service Requests / change management ( Change Requests) and problem management. It’s developed by BMC software.
I ncident detection and recording Classification and initial support Investigation and diagnosis Resolution and recovery, Incident closure Incident Control Incident ownership, monitoring, tracking and communication In many organizations roles may be combined because of the small size of the organization or because of cost. Within Incident management we recognize the role of Incident Manager and the role of Incident Management staff.
for more details please visit
www.iicecollege.com
Solution Architecture And Solution SecurityAlan McSweeney
The document proposes a core and extended model for embedding security within technology solutions. The core model maps out solution components, zones, standards and controls. It shows how solutions consist of multiple components located in zones, with different standards applying. The extended model adds details on security control activities and events. Solution security is described as a "wicked problem" with no clear solution. New technologies introduce new risks to solutions across dispersed landscapes. The document outlines types of solution zones and common component types that make up solutions.
The document provides an overview of ITIL (Information Technology Infrastructure Library) which is a framework for IT service management best practices. It describes the ten core ITIL processes which focus on service support and delivery. These processes include service desk, incident management, problem management, and change management. The document also discusses key ITIL concepts such as service design, service operation, continual service improvement, and roles within IT service management.
ITIL is a set of best practices for managing IT services, development, and operations consisting of a series of books. A service desk provides a single point of contact for users and IT to improve customer service and support incident management, problem management, request fulfillment, and access management processes. An effective service desk is structured and staffed appropriately with trained personnel to resolve incidents quickly and at a low cost while meeting customer satisfaction metrics.
The document discusses Apollo Health Street's strategic support solutions for managing customer service desks. It provides examples of several clients who outsource their service desk operations to Apollo. Apollo claims to have experience handling over 1 million calls per year through its focus on people, processes, technology and cost competitiveness. The summaries of individual clients highlight the services Apollo provides, such as technical support, monitoring and added value services.
This document discusses implementing successful IT service management (ITSM) systems. It begins with basic definitions of ITSM, ITIL, and ISO 20000. It then covers the ITSM hierarchy and various ITSM certifications for organizations and professionals. The document outlines the implementation process in three phases and emphasizes focusing on people, processes, and technology. It provides an overview of various ITSM tools and technologies and concludes with factors that can lead to ITSM resistance and tips for successful change management when implementing ITSM.
ITIL 4 service value chain data flows (input and outputs)Rob Akershoek
This document provides an overview of the inputs and outputs between activities in the IT service value chain. It shows that all activities engage with external parties, obtain new resources, plan, and improve. Key inputs include requirements, requests, incidents and feedback from customers and users. Outputs include improvement initiatives, status reports, and delivered services and components. The value chain aims to design, deliver, and support products and services based on strategic plans and customer needs.
SVAM provides managed IT services such as application development and maintenance, remote infrastructure management, and database administration. It utilizes an onshore-offshore delivery model called CorrectShoreSM to deliver these services at a lower cost while maintaining quality. SVAM has experience across various technologies and works with clients in industries such as telecommunications and manufacturing.
This presentation was delivered by Pierre Gleize, head of the Service Management Practice at Orange Business Services, at the ServiceNow Forum on 8 October in Paris. More information on Customized Infrastructure Care is available here: http://oran.ge/19zNUP8
The document provides an overview and instructions for using a HelpDesk application. It describes the roles of administrator, logger, and technician. The administrator is responsible for setting up the system and generating reports. The logger logs client calls by categorizing issues and assigning technicians. Technicians are assigned to departments and attend to client calls. The document provides step-by-step instructions for common tasks like logging a new call, searching for an existing call, and setting up user accounts, categories, departments, and messages.
The Future of Security Architecture Certificationdanb02
Would you drive over a Bay Bridge built from an amateur building architect's blueprints? What if the architect passed a multiple choice test first - is that good enough?
Society's answer to these questions is obviously NO. But unlike building architects, security architects are not always required to have Certificates or Degrees and standards for such are lacking.
As information gains value, and we move from "information security" to also securing the Internet of Things, security architecture becomes increasingly consequence-laden and the question of required training and accreditation more pressing.
The slides are from a webinar in which Linked In Security Architecture group participants collaboratively explored the Future of Security Architecture Certification.
The document discusses the stages of change management including being oblivious to change, aware of change, announcing change, authorizing change, scheduling change, and verifying change. It describes the main aims of change management as ensuring standardized methods and procedures are used to efficiently handle changes while minimizing their impact. Benefits include evaluating risk, identifying required changes, maintaining change records, and ensuring changes are implemented with minimal disruption. Key roles in change management are identified.
This document provides an overview of IT service management (ITSM) and IT Infrastructure Library (ITIL) best practices. ITSM aims to align IT services with business needs, improve quality, and reduce costs. ITIL provides standard processes for IT service support, including incident management, problem management, change management, and configuration management. The document defines objectives and key performance indicators for evaluating these IT service management processes.
How to build an integrated and actionable IT Service Catalogmboyle
This presentation provides a lower level of detail on how to build a n IT service catalog than provided by ITIL V3. It augments thinking in this area based on 25 years of building Service Catalogs
The document discusses delivering and demonstrating value through a service catalogue. It outlines a 7 step route map for doing so, including feasibility analysis, workshops with stakeholders, customer and IT liaison, service design, documentation, and implementation. It emphasizes the importance of having the right people and skills involved, and ongoing governance to ensure services remain relevant. Strong executive sponsorship, requirements, and project planning are seen as critical success factors for service catalog projects. Metrics like customer satisfaction, IT quality of service, and business metrics can demonstrate the value delivered through services and the service catalogue.
The document discusses IT service management (ITSM). It defines ITSM as a process-based approach to aligning IT services with organizational needs. ITSM is performed through people, processes, products, and partners. The document outlines some key benefits of ITSM, such as improved quality and productivity. It also discusses various ITSM frameworks and criteria for successful ITSM implementation, noting the importance of change management and business alignment.
eTOM - Working Together - ITIL and eTOM v11.2.pdfChris Bian Ong
This document discusses how the ITIL (Information Technology Infrastructure Library) framework and the Business Process Framework (eTOM) can work together. It describes how ITIL's good practices can be integrated into eTOM's enterprise process structure. Specifically, ITIL good practices are represented as level 2 process elements in eTOM's Enterprise Management area. While ITIL and eTOM address different concerns, they are complementary and supporting each other allows for better integration of IT and business processes. The document provides an overview of this integrated approach and how ITIL good practices can guide and influence related enterprise processes when applied using eTOM.
This document provides an overview of the ITIL Foundation publication. It introduces Axle Car Hire, a fictional company undergoing a digital transformation using ITIL best practices. The publication covers the key concepts of the ITIL service value system framework and management practices. It is intended to help readers understand ITIL 4 and support candidates studying for the ITIL Foundation exam.
ITIL Practical Guide - Service OperationAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=251
This video provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels.
Incident Management
REMEDY is a customer relationship tool which can be used to log / monitor the issues or problems faced by customers by the means of incident management tickets. Each ticket is like an incident (problem) which is created by helpdesk and assigned to relevant support team. Concerned support team member take the ownership of the ticket and updates the work log (troubleshooting steps performed during the course of action) Also , it can be used to monitor Service Requests / change management ( Change Requests) and problem management. It’s developed by BMC software.
I ncident detection and recording Classification and initial support Investigation and diagnosis Resolution and recovery, Incident closure Incident Control Incident ownership, monitoring, tracking and communication In many organizations roles may be combined because of the small size of the organization or because of cost. Within Incident management we recognize the role of Incident Manager and the role of Incident Management staff.
for more details please visit
www.iicecollege.com
Solution Architecture And Solution SecurityAlan McSweeney
The document proposes a core and extended model for embedding security within technology solutions. The core model maps out solution components, zones, standards and controls. It shows how solutions consist of multiple components located in zones, with different standards applying. The extended model adds details on security control activities and events. Solution security is described as a "wicked problem" with no clear solution. New technologies introduce new risks to solutions across dispersed landscapes. The document outlines types of solution zones and common component types that make up solutions.
The document provides an overview of ITIL (Information Technology Infrastructure Library) which is a framework for IT service management best practices. It describes the ten core ITIL processes which focus on service support and delivery. These processes include service desk, incident management, problem management, and change management. The document also discusses key ITIL concepts such as service design, service operation, continual service improvement, and roles within IT service management.
ITIL is a set of best practices for managing IT services, development, and operations consisting of a series of books. A service desk provides a single point of contact for users and IT to improve customer service and support incident management, problem management, request fulfillment, and access management processes. An effective service desk is structured and staffed appropriately with trained personnel to resolve incidents quickly and at a low cost while meeting customer satisfaction metrics.
The document discusses Apollo Health Street's strategic support solutions for managing customer service desks. It provides examples of several clients who outsource their service desk operations to Apollo. Apollo claims to have experience handling over 1 million calls per year through its focus on people, processes, technology and cost competitiveness. The summaries of individual clients highlight the services Apollo provides, such as technical support, monitoring and added value services.
This document discusses implementing successful IT service management (ITSM) systems. It begins with basic definitions of ITSM, ITIL, and ISO 20000. It then covers the ITSM hierarchy and various ITSM certifications for organizations and professionals. The document outlines the implementation process in three phases and emphasizes focusing on people, processes, and technology. It provides an overview of various ITSM tools and technologies and concludes with factors that can lead to ITSM resistance and tips for successful change management when implementing ITSM.
ITIL 4 service value chain data flows (input and outputs)Rob Akershoek
This document provides an overview of the inputs and outputs between activities in the IT service value chain. It shows that all activities engage with external parties, obtain new resources, plan, and improve. Key inputs include requirements, requests, incidents and feedback from customers and users. Outputs include improvement initiatives, status reports, and delivered services and components. The value chain aims to design, deliver, and support products and services based on strategic plans and customer needs.
SVAM provides managed IT services such as application development and maintenance, remote infrastructure management, and database administration. It utilizes an onshore-offshore delivery model called CorrectShoreSM to deliver these services at a lower cost while maintaining quality. SVAM has experience across various technologies and works with clients in industries such as telecommunications and manufacturing.
This presentation was delivered by Pierre Gleize, head of the Service Management Practice at Orange Business Services, at the ServiceNow Forum on 8 October in Paris. More information on Customized Infrastructure Care is available here: http://oran.ge/19zNUP8
The document provides an overview and instructions for using a HelpDesk application. It describes the roles of administrator, logger, and technician. The administrator is responsible for setting up the system and generating reports. The logger logs client calls by categorizing issues and assigning technicians. Technicians are assigned to departments and attend to client calls. The document provides step-by-step instructions for common tasks like logging a new call, searching for an existing call, and setting up user accounts, categories, departments, and messages.
This document provides guidance on emergency procedures for a facility. It outlines key details staff should know, such as how occupants will be notified of emergencies, the designated place of refuge, locations of emergency equipment like fire extinguishers and supplies, and evacuation routes including alternate exits. Scenarios covered include responding to fires, earthquakes, bomb threats, and suspicious items. Staff are instructed to ask their supervisor for any facility-specific procedures and plans.
1. Call centers are large office spaces that house many operators who take and respond to customer requests for help using computer systems connected to telephone networks.
2. Computer telephony integration (CTI) software integrates all aspects of the call center system, allowing computer systems to direct calls to operators with the appropriate expertise to handle customer issues.
3. CTI works in either first party control, where an operator's computer directly controls their phone, or third party control, where a dedicated server connects all phone and computer networks and can control any phone.
The document provides an overview of the technical support training for HopOne Internet Corp and Superb Internet Corp. It discusses the two companies, their visions, technical support teams, levels of support, policies and procedures, resources available to support teams, and tips for providing customer support. The technical support teams are organized into three tiers to support Superb Internet customers on a 24/7 basis from several data centers. Customer service, escalation procedures, and standards for handling tickets are also outlined.
This document provides solutions to 5 common computer problems: 1) A blank screen which may be due to monitor or cable issues. 2) A slow computer which can be fixed by closing programs and processes. 3) A computer that won't start requiring checking the power and connections. 4) A non-functioning mouse possibly due to dirty or loose connections. 5) A frozen screen that may be resolved by closing programs, using Ctrl+Alt+Del, or resetting the computer. It includes bibliographic references for additional troubleshooting information.
The document provides templates and checklists for managing projects using the IS&T Project Management Framework. It includes checklists for project startup, planning, and engaging with sponsors. The checklists contain questions to confirm key project details are defined, such as goals, scope, resources, milestones and managing stakeholder expectations.
This document provides a checklist for auditing an organization's quality management system based on the ISO 9001:2008 standard. It includes questions relating to the documentation requirements, management responsibility, resource management, product realization, measurement, analysis and improvement sections of the standard. The checklist is intended to be used by auditors to evaluate if an organization's quality system meets the requirements of the ISO 9001 standard. It provides guidelines for auditing, identifies what documents and records should be reviewed, and includes spaces for auditors to record evidence and comments.
A branded career site solution from Bayt.com provides companies with a customized online career portal and applicant tracking system to manage their entire recruitment process, reduce costs and time to hire, and measure HR ROI. It enhances employer branding, connects with job seekers, allows cross-posting jobs to Bayt.com, and provides applicant searching, automated processes, and detailed reporting. Bayt.com offers basic, standard, and premium plans with different features and capabilities.
This document summarizes the web hosting plans and prices from Spectrumedia.com. It includes 4 plan levels from Starter to Commerce that differ in monthly cost, included webspace, bandwidth, email accounts, and features. The Starter plan starts at $9.95/month and offers basic features. The Small Business plan is $19.95/month and adds more storage, bandwidth, emails and features. The Business plan at $24.95/month includes more advanced features like a shopping cart. The top Commerce plan is $29.95/month and offers the most storage, bandwidth and ecommerce capabilities like an SSL certificate. All plans include a free domain, control panel access and uptime guarantee.
Which One Is The Best Work Management Tool - Quickscrum Or AsanaMrugesh_Panchal
The criteria for a work management tool are simple enough, the best tool is the one that fits perfectly with the needs of your project, helps you achieve your project goals effectively and does not reduce your budget.
Salesforce vs zoho vs infusionsoft vs convergehubConvergeHub
The document compares the features of various CRM software products across categories like ease of use, sales force automation, data management, productivity, workflow, marketing automation, and target management. It lists whether each feature is available in the basic or premium versions of the different softwares using Yes, No, Add-On responses. There are over 50 products and 200 features compared in a large table spanning multiple pages.
The Zoho CRM Plus platform provides a unified customer experience platform for sales, marketing, support and other customer-facing teams. It offers a single interface, admin panel, setup, search and provisioning across modules. The platform includes CRM, visitor tracking, support, projects, marketing automation, social media management, surveys, and analytics modules. It provides capabilities for sales, marketing, support, and other teams, along with AI-powered features. The platform costs $57 per user per month billed annually.
Very pure comparison between the top social media CRM tools worldwide (Hootsuite, cotweet & conversocial). the benefits also from having social media management CRM tool
USG Rock Eagle - October 2015 - PWP at Georgia TechEric Sembrat
The document discusses establishing WordPress as a Software as a Service (SaaS) solution for Georgia Tech faculty, staff, and campus needs. It outlines a plan to develop a Professional Web Presence (PWP) that provides a standardized, easy-to-use website creation service using WordPress. The plan involves researching existing solutions, determining an appropriate hosting option, identifying target user groups, developing an initial system iteration, obtaining user feedback, and continually improving the system based on that feedback. Initial usage statistics and next steps are also presented.
Going On Demand IaaS, PaaS Or Solution AcceleratorsAspire Systems
The path to on-demand solution has become multi-fold with the changes in the cloud market. It is vital to understand the SaaS development and infrastructure eco-system.
Topics discussed:
- Different approaches available in building your SaaS solution
- Various factors influencing each SaaS adoption path
- Relate their relevance to your business and product requirements
Going On-Demand: IaaS, PaaS Or Solution AcceleratorsAspire Systems
The document provides an overview of a webinar on going on-demand with IaaS, PaaS or solution accelerators. It introduces the speaker and agenda which includes demystifying the cloud, key decision points and a decision tree for determining the best approach. It then outlines factors to consider for various decisions around development strategy, databases, hosting and more.
This document outlines the change management process for a company. It involves multiple teams including a change initiator, technical committee, program manager, development and quality teams, deployment team, release management team, UAT team, business analyst, and central operations team. The process starts with a user submitting a change request which goes through requirements analysis, development, testing, deployment, UAT testing, and final approval before being released.
Comparing Accounting Features of Odoo and XeroCeline George
Odoo is an open source software which is available in community version which is free and enterprise version which paid. Xero is an accounting software which is available only through SaaS Offer. Customers can choose from three plans like, starter, standard or premium
Discussion on service experience with ServiceNow and Nexthinknexthink
The increasingly rapid emergence of workplace technologies over the past few decades promises a utopia of user satisfaction and uncharted levels of business productivity. So why do we wait for IT services to go wrong before we take action? Why is there a gap between what IT users expect and what they receive?
ServiceNow's Chief Innovation Officer, Paul Hardy and Nexthink's ITSM Practice Lead, David D'Agostino discuss service experience.
Yashasree barve power of dev ops - ai 2012 - 1.0-shareyashasree
The document discusses how an enterprise group transformed into a more agile organization through adopting DevOps practices. It describes some of the challenges the groups faced with separate development and operations teams following different processes. By focusing on collaboration, automation, and breaking down barriers between teams, the groups were able to improve deployment speed and confidence while reducing issues. Moving forward, they aim to further expand collaboration and ticketless deployments to other technologies and teams.
How Atlassian is Planning for the Future - Ben Center, Atlassian NYC
With over 130,000 customers, Atlassian has had to be laser-focused on the ever-changing landscape of software development, IT, and team collaboration. Acquisitions, partnerships, and product innovations have allowed Atlassian to continue supporting teams around the world. Learn about how the company is thinking about some of the challenges facing teams today, and what we have in store for the coming year.
A Round Up of Third Party Testing Apps - Miles Faulkner, Blended Perspectives
As a core tool for software development teams, Jira provides a platform for enabling and integrating testing functions as part of the SDLC. Miles Faulkner, Co-CEO of Blended Perspectives, will provide an analysis of three Jira testing apps (marketplace) to understand how they address the secret sauce of testing – how teams together identify problems and fix them quickly.
The recruitment process involves sourcing candidates from various sources like job boards, vendors, internal databases, and references. Suitable candidates are screened through resume screening, telephone screening, and technical evaluations. Shortlisted candidates undergo rate negotiation, formatting of details, and submission to clients. Final candidates may have telephone or in-person interviews. If selected, the client provides a purchase order and the consultant completes onboarding paperwork.
Mission: IT operations for a good night's sleepwwwally
IT Admins are responding to incidents on a day-to-day basis, but management wants to shift to service monitoring. The biggest mismatch there is the maturity level and misconception that technology will fix the GAP. We know that’s not true! Walter Eikenboom shows you how to get from component monitoring to LOB application monitoring with Microsoft System Center 2012 - Operations Manager SP1 and changing the operational paradigm to a private cloud service connecting System Center Orchestrator and System Center Service Manager 2012, creating processes to get your infrastructure to a private cloud. All set and sleep tight!
This document discusses how Atlassian's approach to IT service management can help IT teams by providing capabilities like incident management, service request management, problem management, and change management. It describes how Atlassian solutions like Jira Service Desk can help improve visibility, support innovation, reduce costs, and make the ITSM system more adaptable.
This document summarizes a webinar presented by Sean Fleming on visual process flows in Sage 300. The webinar provided an overview of visual process flows, how they are installed with each module, how to navigate them, security settings, how to compare visual process flows before and after making changes, and the file location for backups. It also included a live demonstration of visual process flows in Sage 300. The webinar is part of a Sage 300 setup series covering various configuration options to understand their impact and ensure they are updated as a company grows.
Inefficient process planning and unplanned executions can disrupt IT service delivery and even bring business to a halt. With huge financial costs and business continuity at stake, handling an IT help desk can be a lot like gambling at a casino. Casinos can teach us a lot about ITSM, like how to manage a bankroll and when to put on a poker face. In this webinar, we'll go all in to teach you the parallels between the casinos of Vegas and ITSM best practices.
What you'll learn:
IT service delivery tips and tricks
ITSM best practices
ServiceDesk Plus's ITSM capabilities
For more details, visit https://www.manageengine.com/products/service-desk/it-help-desk-lessons.html
ITSM analytics crash course: 7 reports that can help you connect the dots in ...ServiceDesk Plus
IT help desks continuously generate enormous amounts of data. Using advanced data analytics, admins can generate valuable reports that provide insights on various IT service delivery pitfalls and their sources. In this webinar, we will discuss seven reports every IT team can create, without any data mining expertise, to get a complete view of their IT.
Find answers to all your burning IT questions, such as:
Is my service desk properly staffed?
What major factors are impacting our SLA performance?
Are the right technicians accessing business-critical services?
Which changes in our environment are most likely to fail?
Which topics should our team focus on while building a knowledge base?
To know more about ITSM analytics visit: https://www.manageengine.com/products/service-desk/itsm-analytics-webinar.html
ServiceDesk Plus—the game-changing IT service desk tool—now supports enterprise service management for businesses. Create and instantly deploy multiple service desk instances for all your supporting business functions, like HR and finance, from a central portal.
To know more, visit https://www.manageengine.com/products/service-desk/enterprise-service-desk-management.html
This document provides an overview of ServiceDesk Plus, a help desk and IT management software by ManageEngine. It discusses the key features of ServiceDesk Plus, including incident management, problem management, change management, asset management, self-service portal, reporting, and integrations. It also provides statistics on ServiceDesk Plus deployments, pricing information, and an example customer deployment at Travel Leaders Group.
How to be a smart user by using self-service portal!ServiceDesk Plus
Self-service has become a must-have, given the time spent by technicians in handling tickets that can be self-solved by end users. ServiceDesk Plus self-service portal makes it easy for your end users to create and track their tickets or self-solve common issues by reading the solutions without having to pick the phone or send emails. Empower your end users with self-service portal and reduce the workload on your IT help desk.
For an IT technician, the lack of a streamlined process spells a lot of time and effort spent in solving requests. But that’s about to change as unorganized ticket management becomes a thing of the past with ITIL®. ITIL incident Management (IM) helps you manage tickets efficiently. Here are some reasons why you will never say “no” to a streamlined IM process.
ITIL infographics from ManageEngine ServiceDesk Plus - Know about ITIL history, certification statistics, ITIL adoption wordwide and ITIL salary trends in a graphical representation. View, share and embed the ITIL infographics into your website.
View the full infographic image here - http://www.manageengine.com/products/service-desk/itil-infographics.html
This document provides an overview of project management. It defines a project as a large-scale change implementation that organizes tasks effectively when the task count becomes too large to handle manually. Projects bundle tasks into phases like milestones and tasks before completion. Milestones decide what should be done, while tasks are specific actions. Projects track attributes like title, description, members, type, duration, hours, and cost. They allow defining task dependencies through features like marking parent and child tasks. Gantt charts graphically represent projects and their structure over time, allowing editing based on progress. The overview map displays the project structure and milestones/tasks. Effective project management is achieved through resource and time management, cost control, and clear task
Project Management and IT − Recorded Webinar by Dennis DrogsethServiceDesk Plus
This Webinar looked into key trends impacting the demands on IT from both inside and outside IT and how these are requiring new approaches to Project Management, Portfolio Management, and ITSM-driven governance.
The webinar also addressed some of the questions pertaining to
How IT is expected to perform in 2013 and the foreseeable future, and how this represents a rupture with the past.
How IT project management must change in response.
How PPM solutions will eventually evolve into uniquely optimized workflows coupled with automation and analytics.
The present/future role of social networking and stakeholder management.
How to begin to unravel the mess.
Where to go from there.
Download White Paper : CMDB Implementations - A Tale of Two ExtremesServiceDesk Plus
One of the "quality problems" to have, as your business grows is the challenge of managing all your resources. As the number of your employees grows and your IT assets expand, it is difficult to ascertain exactly what and where all your assets are. It is important to get more visibility on what applications and services are running on each asset, how they interact, and the business impact if these resources are down, responding poorly or slowly, or jeopardized by security threats.
Download the white paper for free now !!!
http://www.manageengine.com/products/service-desk/cmdb-white-paper.html
ServiceDesk Plus is a help desk application that provides incident management, problem management, change management, asset management, knowledge base, and self-service portal capabilities. It allows users to log incidents, track resolutions, associate problems and changes. The CMDB scans for IT assets. Additional features include purchase management, contracts management, surveys, automation, reports, and Active Directory integration. It is available in different editions to suit various needs.
Is implementing ITIL really simple? It is easy to hear about ITIL from a consultant or read from a blog or even attend an ITIL course, but the hardest part comes while implementing those processes in an environment. Each and every organization is different; they vary with people, processes, environment, type of support they provide, help desk and much more. This white paper is intended to help the IT managers to self assess their help desk and its maturity level in order to implement the right process at the right time.
ITIL For Those Who Don't Have The Time
Understand and implement ITIL Service Support without shedding blood!
The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from customers. It packs some action; you get to implement a Service Desk to understand how easy it is.
Oh, I almost forgot the comic approach keeps you awake while you are trying to read all the stuff.
How ITIL-based IT Help Desk can help small and medium businessesServiceDesk Plus
Businesses Must Grow, Not Problems
Everybody knows Bob! Bob works in the IT department of a Financial Services company. When
the Office staff have a problem, they call him and say, “Hey Bob, I have a situation here, Can
you fix it”. Bob knows all the employees by name and their assets details. He fixes all problems
and runs a great show. The business is going great and the company expands adding more
employees providing them more IT Services. Can Bob still run the show? Let us see how
ITILbased Help Desk Software can help Bob and businesses with a similar IT Help Desk team
to run a great show.
This document provides an overview and instructions for using ManageEngine ServiceDesk Plus, a help desk and asset management software. It covers system requirements and installation, configuration of various modules like requests, problems, changes, assets, and more. The document also discusses API integration, reporting, and other administrative features.
The home page of the ServiceDesk Plus self-service portal provides users with announcements, request summaries, popular services, solutions, and the ability to personalize settings or create new requests. It displays useful information to help users track and create support requests, find solutions to common issues, and customize their portal experience.
Warner Bros. Games, under the Warner Bros. Interactive Entertainment, Inc. umbrella, focuses on the creation, development and production of first-party titles.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
Call8328958814 satta matka Kalyan result satta guessing➑➌➋➑➒➎➑➑➊➍
Satta Matka Kalyan Main Mumbai Fastest Results
Satta Matka ❋ Sattamatka ❋ New Mumbai Ratan Satta Matka ❋ Fast Matka ❋ Milan Market ❋ Kalyan Matka Results ❋ Satta Game ❋ Matka Game ❋ Satta Matka ❋ Kalyan Satta Matka ❋ Mumbai Main ❋ Online Matka Results ❋ Satta Matka Tips ❋ Milan Chart ❋ Satta Matka Boss❋ New Star Day ❋ Satta King ❋ Live Satta Matka Results ❋ Satta Matka Company ❋ Indian Matka ❋ Satta Matka 143❋ Kalyan Night Matka..
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Final ank Satta Matka Dpbos Final ank Satta Matta Matka 143 Kalyan Matka Guessing Final Matka Final ank Today Matka 420 Satta Batta Satta 143 Kalyan Chart Main Bazar Chart vip Matka Guessing Dpboss 143 Guessing Kalyan night
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
Discover innovative uses of Revit in urban planning and design, enhancing city landscapes with advanced architectural solutions. Understand how architectural firms are using Revit to transform how processes and outcomes within urban planning and design fields look. They are supplementing work and putting in value through speed and imagination that the architects and planners are placing into composing progressive urban areas that are not only colorful but also pragmatic.
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Stone Art Hub
Stone Art Hub offers the best competitive Marble Pricing in Dubai, ensuring affordability without compromising quality. With a wide range of exquisite marble options to choose from, you can enhance your spaces with elegance and sophistication. For inquiries or orders, contact us at ☎ 9928909666. Experience luxury at unbeatable prices.
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
The Steadfast and Reliable Bull: Taurus Zodiac Signmy Pandit
Explore the steadfast and reliable nature of the Taurus Zodiac Sign. Discover the personality traits, key dates, and horoscope insights that define the determined and practical Taurus, and learn how their grounded nature makes them the anchor of the zodiac.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
1. Comparison Document
Compare the different Editions of ServiceDesk
Plus
Zoho Corporation Confidential Document
ManageEngine is a part of Zoho Corporation (Formerly Adventnet Inc.)
2. Your Help Desk evaluation is not complete until you checkout the
comparison between the different editions of ServiceDesk Plus and the price.
Here is a list prepared based on customer queries.
www.manageengine.com Powering IT Ahead
Standard Professional Enterprise
Features
Edition Edition Edition
General Features
Easy web based access Yes Yes Yes
Provision to create custom tracking Yes Yes Yes
fields
Minimal learning curve supported with Yes Yes Yes
simple user training
Supports ITIL Standards No No Yes
Configuration wizard to setup software Yes Yes Yes
Data Archiving Yes Yes Yes
ITIL Standards Support
Incident Management No No Yes
Problem Management No No Yes
Change Management No No Yes
Release Management No No Yes
Integrated CMDB No No Yes
Call Tracking/Request Management
Request modes
• Email Yes Yes Yes
• Phone Yes Yes Yes
• Self-Service portal Yes Yes Yes
Multi-site Support Yes Yes Yes
Central repository to log and track Yes Yes Yes
issues
Auto-generation of tickets Yes Yes Yes
Announcements to display important Yes Yes Yes
crisis to the users
Maintenance Contracts links No Yes Yes
3. Send and receive email from the Yes Yes Yes
application
Send and receive SMS (short message Yes Yes Yes
services) from the application
Create tickets from incoming email Yes Yes Yes
Email Parser Yes Yes Yes
Automatic classification and routing of Yes Yes Yes
messages
Forward requests manually and Yes Yes Yes
automatically
Request Form Customization Yes Yes Yes
Rich text editor and ability to add Yes Yes Yes
attachments
Requests Scheduling Yes Yes Yes
Technician Calendar Yes Yes Yes
Technician access roles Yes Yes Yes
Fine grained authorizations Yes Yes Yes
Creating multiple tasks for the request Yes Yes Yes
Handling of dependent task Yes Yes Yes
Email Spam Filter & Email Notification Yes Yes Yes
Filter
Classification and routing based on work Yes Yes Yes
groups
Instant request and workstation history Yes Yes Yes
Request classification by category Yes Yes Yes
Communicate priorities and severities Yes Yes Yes
along with the request
Automatic escalation of requests based Yes Yes Yes
on Business Rules
Trigger email when a business rule is Yes Yes Yes
matched
Apply business rule after editing a Yes Yes Yes
request
Continue with subsequent business rules Yes Yes Yes
after one rule is matched
Queue support to efficiently manage Yes Yes Yes
technicians
Provision to attach documents to a Yes Yes Yes
request
Manage, edit, assign, and close tickets Yes Yes Yes
as a group
Work orders for dispatching Yes Yes Yes
maintenance/service technicians
Request Closing Rules Yes Yes Yes
4. Incident Management
Incident Classification No No Yes
Record Service Requests No No Yes
Impact No No Yes
Urgency No No Yes
Priority Yes Yes Yes
Status (e.g., Open, On hold, Closed Yes Yes Yes
etc.)
Link incidents to assets and CIs No Yes Yes
Mailbox Management / Link an incident Yes Yes Yes
with an email
Incident Templates Yes Yes Yes
Self-Service
Self-service portal included with the Yes Yes Yes
Help Desk
Is it web-based? Yes Yes Yes
End users can create new requests Yes Yes Yes
Check status and update existing Yes Yes Yes
requests
Update contact details Yes Yes Yes
Search knowledge base for users Yes Yes Yes
Access to Frequently Asked Questions Yes Yes Yes
(FAQs)
Knowledge Management
Access to knowledge management Yes Yes Yes
services for technicians
Approval for newly added solution Yes Yes Yes
Keyword search to find solutions based Yes Yes Yes
on request description
Indexed document search for faster Yes Yes Yes
results
Search history with previously resolved Yes Yes Yes
requests
Frequently Asked Questions (FAQs) Yes Yes Yes
Rich text editor Yes Yes Yes
Problem Management
Problem detection and classification No No Yes
Initiate new problem from incident No No Yes
Initiate/Record new problem No No Yes
Associate multiple incidents to a single No No Yes
5. problem
Problem priority No No Yes
Add analysis on root cause, impact etc. No No Yes
Add workaround, solutions or known- No No Yes
error
Problem closure No No Yes
Change Management
Initiate/Record new change request No No Yes
Initiate change request from No No Yes
incident/problem
Associate multiple incidents/problems to No No Yes
a change
Create Change Advisory Boards (CABs) No No Yes
Send for approval to CAB members No No Yes
Technician license required for Change No No No
request approval for CAB members
Add impact analysis, root cause and No No Yes
symptoms
Record workarounds and solutions No No Yes
Coordinate change implementation No No Yes
Review changes No No Yes
Make announcements to technicians No No Yes
and/or end users
Asset Management
Automatic discovery of workstations in No Yes Yes
the network
Discovery of all IP devices such as No Yes Yes
printer, scanner etc
Discovery and complete scan for No Yes Yes
Windows, Linux and Mac machines
Discovery with agents No No No
Discovery without agents No Yes Yes
Distributed workstation scan No Yes Yes
Vendor and asset associations along No Yes Yes
with details
Assets and Asset relationships No Yes Yes
Asset History along with the request No Yes Yes
Define business rules for assets No Yes Yes
Software compliance No Yes Yes
Support for Client Access License (CAL) No Yes Yes
and Volume based Software licensing
Build asset list dynamically scanning No Yes Yes
networks or importing files
Contracts Management
6. Create and manage contracts No Yes Yes
Add information and attach documents No Yes Yes
related to contract
Associate contracts to Assets No Yes Yes
Generate alarms before contracts expire No Yes Yes
Purchase Management
Manage purchase requests No Yes Yes
Directly contact vendor from application No Yes Yes
Integration with purchase, assets, and No Yes Yes
vendors
Purchase order approval system No Yes Yes
SLA Management
Configure different levels of escalation Yes Yes Yes
Automate escalations during escalation Yes Yes Yes
First Response based SLA Yes Yes Yes
Notify before SLA is breached Yes Yes Yes
Reporting
Pre-built standard reports Yes Yes Yes
Custom reports in tabular format Yes Yes Yes
Query Builder for Reports Yes Yes Yes
Flash Reports Yes Yes Yes
Integration with third party reporting Yes Yes Yes
software like Crystal Reports
Reports to be exported as .csv,.xls and Yes Yes Yes
Pdf format
Reports Scheduler (Auto generation & Yes Yes Yes
distribution)
Analyze trends and performance levels Yes Yes Yes
Real-time update on reports Yes Yes Yes
Save and schedule customized reports Yes Yes Yes
Surveys
Generate surveys Yes Yes Yes
Customize questions for surveys Yes Yes Yes
Schedule surveys Yes Yes Yes
Set rules on when to send surveys (e.g. Yes Yes Yes
after so many requests from an user is
closed)
7. Integration
Integration with Network Management No Yes Yes
software
Integration with LDAP, Active Directory Yes Yes Yes
(AD)
Integration with email and pagers Yes Yes Yes
Integration with iPhone and PDA Yes Yes Yes
Integration with remote control No Yes Yes
Integration with computer telephony No No No
Interface to integrate with external data Yes Yes Yes
Integration with short message services Yes Yes Yes
(text)
Use of web services Yes Yes Yes
Active Directory
Import users, rights from AD, LDAP Yes Yes Yes
Scheduled import from Active Directory Yes Yes Yes
Scheduled import from LDAP No No No
Implementation
Quick and easy implementation Yes Yes Yes
No required client software Yes Yes Yes
Support for open standards Yes Yes Yes
No additional programming for client or Yes Yes Yes
database customization
Documented database Yes Yes Yes
System Requirements
Operating Systems supported (Indicates
versions under comments)
• Linux Yes Yes Yes
• Windows Yes Yes Yes
Databases supported (Indicates versions
under comments)
• Oracle No No No
• SQL Yes Yes Yes
• MySQL Yes Yes Yes
• Other No No No
Browsers supported (Indicates versions
under comments)
• Firefox Yes Yes Yes
• Internet Explorer Yes Yes Yes
8. Configuration
Pricing
Standard Edition 2
Technicians starts
at $ 495
Enterprise
Professional
Edition 5
Edition 2
Technicians &
Number of Technicians Technicians & 250
250 assets
assets Starts at $
Starts at
995
$2995
Number of Users (Callers, End Unlimited Unlimited
Unlimited
users)
Training available Yes Yes Yes
Large scale consulting and Yes Yes Yes
implementation
Trial Software Version
Is a trial version available? Yes Yes Yes
No of days for trial version? 30 30 30
Are there any feature limits in No No
No
the trial version?
No of technicians supported in 2 2 2
trial version
No of assets supported in trial NA 250 250
version
Technical support available Yes Yes Yes
during evaluation