Kolmisoft released the completely new advanced Softswitch version MOR X3. This Softswitch offers new up-to-date features reflecting industry trends and meeting customers’ expectations. Professional VoIP billing and routing solution designed for those who want to meet a specific demand and retain a high ROI.
What do cosmetics, cricket, and SysAid have in common? Find out from Yash Upadhyay, Assistant IT Manager of L'Oréal India, who reports that SysAid has the L'Oréal IT pitch well covered, with increased efficiency, cost savings, and an enhanced all-round reputation.
Kolmisoft released the completely new advanced Softswitch version MOR X3. This Softswitch offers new up-to-date features reflecting industry trends and meeting customers’ expectations. Professional VoIP billing and routing solution designed for those who want to meet a specific demand and retain a high ROI.
What do cosmetics, cricket, and SysAid have in common? Find out from Yash Upadhyay, Assistant IT Manager of L'Oréal India, who reports that SysAid has the L'Oréal IT pitch well covered, with increased efficiency, cost savings, and an enhanced all-round reputation.
SysAid's My Desktop provides end users access to their desktop computers from any device with an Internet connection, including from all mobile devices. This white paper describes how you can improve efficiency with this simple, convenient, fully auditable, and secure remote access solution.
In Melgaço, a small municipality in Western Portugal, the economic recession has presented CIO Andre Alves with daunting challenges. Alves has implemented SysAid to not only provide technical support to all of Melgaço's municipal workers but has also employed ITIL best practices with SysAid to organize food hand-outs, charity operations, and much more.
SysAid November 2013 Webinar: 4 Best Practices to Reduce Email and Phone Call...SysAid Technologies
How do IT admins and service desk professionals reduce the amount of reported incidents and ensure all incidents/tickets are submitted via the End-User Portal?
LG Electronics had to find a way to overcome high volumes of phone calls and emails from around the world, all of which obscured escalations and drove up inefficiencies and cots. Read this case study to find out how SysAid came to the rescue and quickly improved collaboration and information sharing within the IT Support teams.
With over 1200 employees, the IT department needed a process that would be simple enough to be the sole means of communication by the end users. Read this case study to see how Marvell Israel succeeded - on the admin side as well as the end-user side - in its implementation of SysAid as its ITSM software.
Guylian, the Belgian chocolate manufacturer famous for its delicious chocolate sea shells, depends on a strong
IT infrastructure to keep business operations running smoothly.Read this case study to see exactly what challenges they had, and how SysAid brought the solution they needed - in one all-inclusive, cost-effective tool that allowed them to run an efficient service desk as well as analyze, prioritize, and evaluate with customized reports, and much more.
Apresentação do ServiceDesk Plus, solução completa para gerenciamento de helpdesk, aderente ao ITIL. Além das tarefas normais de controle de chamados, possui Catálogo de Serviços, GMUD, Gestão de Problemas, Base de Conhecimento e agora com Gerenciamento de Projetos de TI
IBM Smarter Business 2012 - Smarta managerade övervakningstjänster baserad på...IBM Sverige
Enfo Zystems smarta managerade övervakningstjänster som använder sig av Tivoli Live är en hybrid mellan molnteknologi levererad av IBM och ett tjänstepaket kring övervakning av Enfo Zystems. Stephan Seliger kommer att berätta om vilket mervärde dessa flexibla lösningar medför för Enfo Zystems kunder avseende kompetens, kostnadskontroll och skalbarhet. Enfo Zystems har under flera år byggt upp spetskompetens inom området Tivoli Monitoring med inriktning på SOA management och monitorering vilket har gjort det möjligt att på kort tid sätta upp ett tjänstepaket kring IBM’s lösning och kunna erbjuda den som en ”Pay-as-you-go” tjänst.
Talare: Stephan Seliger, Director at Enfo Zystems
Besök http://smarterbusiness.se för mer information.
IBM Connect Switzerland - Der entspannte AdministratorKlaus Bild
Vortrag an der IBM Connect 2015 zum Thema Tivoli Directory Integrator, IBM Domino und IBM Connections. Es wurde auf gezeigt, wie Daten aus diesen Systemen automatisiert ausgetauscht werden können.
Looking to build intelligent apps that will get to market faster or create apps by stitching together valuable and complementary functionality from various sources?
Azure serverless helps you quickly build and deploy cloud-scale enterprise applications in Azure leveraging Azure’s key serverless offerings – Functions, Logic Apps, and Event Grid.
Serverless computing is the abstraction of servers, infrastructure, and operating systems. Azure Serverless allows you to focus on building and deploying your code without worrying about managing servers. Once deployed, you can trust Azure to scale your code in real-time as per need, and you pay for only the resources you use.
ServiceDesk Plus version 8.0 includes help desk integration through API, service Catalog, help desk load balancing techniques, agent based asset management, etc that will make help desk easy to use.
SysAid's My Desktop provides end users access to their desktop computers from any device with an Internet connection, including from all mobile devices. This white paper describes how you can improve efficiency with this simple, convenient, fully auditable, and secure remote access solution.
In Melgaço, a small municipality in Western Portugal, the economic recession has presented CIO Andre Alves with daunting challenges. Alves has implemented SysAid to not only provide technical support to all of Melgaço's municipal workers but has also employed ITIL best practices with SysAid to organize food hand-outs, charity operations, and much more.
SysAid November 2013 Webinar: 4 Best Practices to Reduce Email and Phone Call...SysAid Technologies
How do IT admins and service desk professionals reduce the amount of reported incidents and ensure all incidents/tickets are submitted via the End-User Portal?
LG Electronics had to find a way to overcome high volumes of phone calls and emails from around the world, all of which obscured escalations and drove up inefficiencies and cots. Read this case study to find out how SysAid came to the rescue and quickly improved collaboration and information sharing within the IT Support teams.
With over 1200 employees, the IT department needed a process that would be simple enough to be the sole means of communication by the end users. Read this case study to see how Marvell Israel succeeded - on the admin side as well as the end-user side - in its implementation of SysAid as its ITSM software.
Guylian, the Belgian chocolate manufacturer famous for its delicious chocolate sea shells, depends on a strong
IT infrastructure to keep business operations running smoothly.Read this case study to see exactly what challenges they had, and how SysAid brought the solution they needed - in one all-inclusive, cost-effective tool that allowed them to run an efficient service desk as well as analyze, prioritize, and evaluate with customized reports, and much more.
Apresentação do ServiceDesk Plus, solução completa para gerenciamento de helpdesk, aderente ao ITIL. Além das tarefas normais de controle de chamados, possui Catálogo de Serviços, GMUD, Gestão de Problemas, Base de Conhecimento e agora com Gerenciamento de Projetos de TI
IBM Smarter Business 2012 - Smarta managerade övervakningstjänster baserad på...IBM Sverige
Enfo Zystems smarta managerade övervakningstjänster som använder sig av Tivoli Live är en hybrid mellan molnteknologi levererad av IBM och ett tjänstepaket kring övervakning av Enfo Zystems. Stephan Seliger kommer att berätta om vilket mervärde dessa flexibla lösningar medför för Enfo Zystems kunder avseende kompetens, kostnadskontroll och skalbarhet. Enfo Zystems har under flera år byggt upp spetskompetens inom området Tivoli Monitoring med inriktning på SOA management och monitorering vilket har gjort det möjligt att på kort tid sätta upp ett tjänstepaket kring IBM’s lösning och kunna erbjuda den som en ”Pay-as-you-go” tjänst.
Talare: Stephan Seliger, Director at Enfo Zystems
Besök http://smarterbusiness.se för mer information.
IBM Connect Switzerland - Der entspannte AdministratorKlaus Bild
Vortrag an der IBM Connect 2015 zum Thema Tivoli Directory Integrator, IBM Domino und IBM Connections. Es wurde auf gezeigt, wie Daten aus diesen Systemen automatisiert ausgetauscht werden können.
Looking to build intelligent apps that will get to market faster or create apps by stitching together valuable and complementary functionality from various sources?
Azure serverless helps you quickly build and deploy cloud-scale enterprise applications in Azure leveraging Azure’s key serverless offerings – Functions, Logic Apps, and Event Grid.
Serverless computing is the abstraction of servers, infrastructure, and operating systems. Azure Serverless allows you to focus on building and deploying your code without worrying about managing servers. Once deployed, you can trust Azure to scale your code in real-time as per need, and you pay for only the resources you use.
ServiceDesk Plus version 8.0 includes help desk integration through API, service Catalog, help desk load balancing techniques, agent based asset management, etc that will make help desk easy to use.
Intergen Twilight Seminar: Infrastructure Management made easyIntergen
The deployment, management and operation of software and infrastructure across organisations is critical to ensure you get the maximum benefit from your investments.
Microsoft recognises that this extends from the desktop to the datacentre and that it is a critical factor for organisations wanting information technology to be an enabler for their business. The Microsoft Systems Centre Suite provides management of physical, virtual and mobile IT environments for enterprises and mid-sized organisations.
This session was presented by industry recognised experts Mark Fenwick and Andrew Kosmadakis and includes information from the recent Microsoft Management Summit.
If you are a CFO/CIO or have responsibility for Infrastructure Management and deployment then this presentation should be of interest to you.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Accelerate your Kubernetes clusters with Varnish Caching
SysAid Edtion Matrix
1. SysAid Feature Comparison
The SysAid feature comparison matrix provides a detailed breakdown of which modules and features are included in the
different editions of SysAid.
Help Desk
Comprehensive Help Desk Capabilities
Self Service Portal
Knowledge Base
News
SMS/Text Message Integration
Escalation Rules
Dynamic Timers
Reports
Included in Included in
Report Scheduler Manager Dashboard Manager Dashboard
Included in Included in
Customized Reports Manager Dashboard Manager Dashboard
Define Supervisors
Additional Permissions on Administrator Level
Permissions Per Groups
Complete Service Request History
Customized Surveys
Multiple Survey Questions
End-User Hotkey for Submitting Service Requests
End-User Screenshots are Attached to Service Requests Automatically
Help Desk Process Automation
Automatic Routing Rules
Automatic Due Dates Based on Your Various Services
Automatic Prioritization
Quick List - Service Requests Including Pre-Filled Data
Asset Management
Automatically Detect Desktops, Laptops and Servers
Hardware and Software Detection - Including Changes
Remote Control 1 Channel 1 Channel 1 Channel
Additional Remote Control Channels Optional Optional
Printers, Routers and Other Device Support Through SNMP
Complete History
Extract Customized Registry Values
Import Assets from CSV Files
2. Customization
Use Your Own Logo
Lists Customization Including Categories, Status, Priority, Urgency, etc.
Customize Notification
HTML Customization Partial
Web Forms
Additional Custom Fields Optional
Unlimited Custom Tabs
Customize List Views and Filters
Customize Forms Partial
Customize the End-User Portal
Mandatory Field Per Status
Customized Monitoring Configurations
Email Integration
Full Email Integration (Mail to Service Request)
Incoming Email Address Integration Limited to 2 Emails Limited to 2 Emails
Multiple Sender Email Addresses
Create a Copy of Incoming Emails
All Email Communication Documented Within the Service Request
System and Integration
Active Directory
API
Database Integration With Oracle, MySQL or Microsoft SQL
IIS/Apache Web Server Integration
Server Platform (Windows/Unix/Linux/Mac)
Client/Agent Platform (Windows/Linux/Mac)
Single Sign-On
Import Users from CSV File (including a scheduled import)
Event Log
Mobile Application
iPhone
BlackBerry
Android
Windows Phone 7
3. ITIL Package
ITIL CMDB Optional
ITIL Problem Management
ITIL Change Management
SLA/SLM
Additional Modules
SysAid Chat
IT Benchmark
SysAid Calendar
Password Services Optional Optional
My Desktop 1 Channel 1 Channel
Additional My Desktop Channels Optional Optional
Manager Dashboard Optional Optional
Projects and Tasks Optional Optional
Optional - Unlimited Optional - Unlimited
Asset Monitoring Workstations Only Workstations & Servers Workstations & Servers
Administration
Included Number of Administrators 2 3 3
Additional Administrators Optional Optional
Included Number of End Users 100 Unlimited Unlimited
Included Number of Assets 100 120 120
Additional Assets Optional Optional
Languages 1 Language in Addition 1 Language in Addition Unlimited
to English to English
Multi-Company Support
SSL Support
SaaS Platform Available
Support Options
SysAid Community Forum
Phone
Email
Service Request
Live Chat
SysAid Technologies Ltd.
Toll Free (US): 1.800.686.7047 General Inquiries: sales@sysaid.com SysAid 1 HaYarden Street
Telephone: +1.617.275.5562 Support: helpdesk@sysaid.com P.O. Box 1142 Airport City,
Fax: +1.617.507.2559 Visit us: www.sysaid.com 70100 Israel
All rights reserved by SysAid Technologies Ltd 2002-2012