The document provides information about i-systems, an eCommerce software company. It discusses i-systems' founding in 2005 to create a good eCommerce solution, their focus on personalized solutions and innovative features, and their award-winning software. It also summarizes i-systems' team of professionals, experience, and the features and security of their proprietary software system. Two case studies are presented on implementing their OmniChannel and B2C solutions for Monnari, a clothing brand, and R-gol, a professional football store.

1. Enterprise eCommerce
w w w . i - s y s t e m s . p l
Software for online stores, retail chains, producers
and distributors

3. Trade Innovation 2013,
RetailShow 2013
BCC European Medal 2015 Gold Medal Poznań 2013Ekomersy 2014,
VII eTrade Fairs
Gold Medal Poznań 2012
About us
Why do we deal
with eCommerce?
They appreciated us
The i-systems company was founded in 2005 by young programming enthusiasts,
who were surprised by the lack of a good enough solution for the eCommerce market, and decided
to create one. Therefore, the idea of an eCommerce software company was born. From the
beginning, our mission was to build a competitive advantage by providing the highest quality
solutions.
We attach considerable role to the production of personalized solutions and the creation of innovative functionalities.
Our solutions are often honored and repeatedly win awards in prestigious competitions. It is for us, a source
of constant pride and a motivation to continue to be active on the highest level.
“When creating our software, we put emphasis on the design
freedom of both the integration interface and business
functionality. Full process automation and scalability allow
a significant reduction of costs and the amount of work needed
for the service and execution of orders.”
Paweł Jaczewski
Chief Technology Officer

4. About us
Impossible
is nothing
How do we operate
We are a team of professionals who share their passion for modern technology, and we find our
work very rewarding. We are constantly developing. Within two years our team has grown by
nearly 300%. We share our knowledge with partners, e-businesses owners, and most importantly
with clients who need assistance in the field of eCommerce.
The entire process of production, implementation, testing, development, promotion and sale of software is carried
out exclusively by our staff. We do our projects in a cross-sectional manner. We do not look back on our competition,
thanks to this we developed a range of innovative business and integration solutions that work and bring real benefits.
10
years of experience
70
eCommerce specialists
300
eCommerce implementations
marketing
software
development
eCommerce
analysis
business
analysis
IT analysis
administration
project
management
implementations design
management
accounts

5. About us
Only the best product
is good enough
There are many features that distinguish our system from our competitor’s offer. The most
important one is that it is we, who are the producer and the author of our software because we
know everything about it.
Ownership of Software
Support
Security
Producer
The software is sold on a lifetime license:
license does not require renewal
the licensed software can be resold,
the system does not have a limit in the number of users
products, orders
the purchase of the system along with the implementation can
be leased
We individually choose the form and scope of support for each
customer:
separate test environment for the development of new
functionalities
24 hours a day access to i-systems specialists
support in the Time & Material settlement
meetings, trainings and knowledge base for customers
The dedicated system is safer than any other solutions:
the source code is protected and developed by our internal
IT department
multiple copies of the entire system are created daily
24/7 customer service including state holidays
guaranteed response times to service requests
We are an independent producer of dedicated software:
we have our own enterprise-class eCommerce system
the system is implemented, tested and configured for the client
we are constantly working on developing new features
we are flexible in business decisions

6. About
the system
We know everything about our system – we’ve created and developed it by ourselves. As a result,
we are ready for any challenges of eCommerce. The most important factors of our technological
solutions include:
About
the system
An original framework modeled on
Zend with an original ORM modeled
on Doctrine
Integration with the store
by using REST and SOAP
APIs
Integration with the
Paypal, Sofort payment
types, the most popular
online payment systems
in Poland
Integration with ERP
environments by using
original native applications
based on the C # (C sharp)
languageThe possibility of running
applications in homogeneous
and distributed environments
HMVC architecture
Compatibility with databases
that use SQL languages that
include: PostgreSQL, MySQL,
SQLite
Support for cache systems
(redis, zend trait, etc.)
Support for Redis type
monitoring applications
Our solutions

7. Our solutions
Standard solutions in
eCommerce are not enough
Over the years we have developed our own style of working. We have learned that every company
is different and requires from us a flexible and comprehensive approach. Therefore, all our
customers can count on the full support of professionals at every stage of business development.
Analysis
Production Development
A step that allows us to understand
customer needs, define the basic
functions of the system and how it
can be applied, with accordance to
schedule and budget.
We have our own methodology of
work, which is perfectly suited for
large projects. Particular attention
is paid to the architecture and
software quality.
We have created a model of
cooperation characterized by
a significant reduction of production
costs and better planning of said
costs. We provide honest and quick
contact on the support-client line.
We respond to requests around the
clock seven days a week.
Reference visit
The first step to a successful business
is to meet and learn about each
other’s expectations. We practice
reference visits at our client’s
companies and system tests under
actual working conditions.
How
we work?

8. Products & Services
OmniChannel
Integrations
Our solutions are supporting the integration of all points of contact. We provide a consistency of
shopping experience on every device. We create a new quality of service in sales networks,
standardizing and automating the flow of information within the company and its partners.
online shop
loyalty program
mobile
shopping
and reservations
availability
returns and complaints
stationary store
offline
online
Omni
Channel
Automatic Data
Synchronization
One admin panelOver 50 integrations
Our definition of OmniChannel
We integrate the entire sales network in the following areas:
promotion (loyalty programs, coupons, gift cards)
sales documents (bookings, inquiries, confirmation of payment, FS, GM, PA, UK)
product information (prices, availability, inventory, returns, complaints, service)

9. Products & Services
Case study OmiChannel:
Monnari
Monnari is one of the best-known Polish clothing brands associated with top quality and unique
style. The company is listed on the Stock Exchange in Warsaw. Monnari has a chain of 118
stationary stores located throughout the country.
The main challenges of company’s eCommerce:
Preparing the server infrastructure for handling a large amounts of traffic on the website, which was effectively
generated by the Monnari marketing department.
The connection of integration with the Allegro Brand Zone (Strefa Marek) with the new eCommerce software.
The preparation and the implementation of a new strategy for the synergy of the e-commerce system with the ERP
software.
The results of the implementation and future tasks:
After moving the entire eCommerce system onto the i-systems software, Monnari company’s marketing department
has gained greater opportunities for the creation and the use of promotion measures. The workflow of documents
related to sales and customer service has also been improved.

10. Products & Services
B2C
Systems
We have hundreds of ready-made complexly configurable functionalities that are implemented to
the individual needs of our customer. We guarantee the stable operation of the system regard-
less of how quickly the number of processes, products, users are growing.
Cloud hosting Multiple stores300 ready-made modules
hobby and sport fashion FMCG Products for Children HoReCa
scalable infrastructure
of logistics and hosting
responsive web
design
multiple
sales channels
ERP
integration
Our definition of B2C
We create customized online sales system for:
cross-border trade (pricing and fiscal policy, sale services, logistics)
business scalability (heavy traffic support, logistics outsourcing, many simultaneous transactions)
shopping malls (integration with Amazon, E-bay, Allegro, Brand Zone (Strefa Marek)
B2C

11. Products & Services
Case study B2C:
R-gol
R-GOL.com is the largest professional football store in Poland. For 10 years of existence, the
company has become one of the largest distributors of equipment for football. R-GOL also works
offline. In addition to the online store it also has: a football store in Ostróda, a stationary shop
in Olsztyn and a Soccer Centre in Gdansk. It also produces football equipment under its own
brand - RG.
Challenges of eCommerce
Preparing the server infrastructure capable of handling heavy traffic, also in a condensed short time.
Creating sales processes effectively combining B2C and B2B activities within the multistore.
Preparing advanced warehouse and accounting integration with the Comarch Optima program and adapting it to the
company’s strategy.
The results of the implementation and future tasks:
After transferring the eCommerce software to the i-systems software the R-GOL company has gained full control
over the sale of B2C and B2B. In addition, all processes in the ERP program have been automated. There are plans
for more solutions to improve sales on the Web.

12. Products & Services
B2B
Platforms
We have a number of original functionalities supporting the decision-making process: from
advanced analytics, verification plans and the detection of unprofitable business areas to the
elements that automate sales and marketing activities.
Our definition of B2B
We express and optimize real business processes by paying special attention to:
sales and marketing effectiveness (work planning, mobile salesman, offers, call center)
shortening the service time of contractors (ERP integration, logistics, supply planning, eDOK)
control of distribution networks (sales analysis, competition monitoring, vindication automation, trade credit)
distribution control
time reduction
cost optimization
real controlauthorization
vindication
B2B
Scalable architecture Process Automation200 ready-made modules

13. Products & Services
Case study B2B:
Higma Service
Higma Service LTD operates on the Polish market since 1998, it employs 50 workers, has 25
vehicles and over 1,000 m2 of warehouse space. The company is a major distributor
of professional cleaning brands such as Tork, Diversey, Taski, 3M and Vermop. The company’s
customers are public institutions, the mechanical industries, the catering sector, HoReCa and
private companies.
Identified challenges of the project:
Efficient customer service deployed throughout the country
The mechanism of appraising contract customers that own multiple branches
Sales process automation
A centralized information exchange system
Elimination of errors caused by the increasing of the compatible products database
More efficient meetings scheduling
Off-line access to current product catalog
Frequent inventory update
Full integration of the ERP system with the B2B system
Improving the inventory management
Central management of sales and marketing
Reporting and verification of sales plans in real time

14. Implementations
Over 300 companies
trusted our services
We realize that our customers’ success is also our own, that’s why we focus on continuous
development and long-term cooperation.
„After the implementation, several applications
processes were automated from the stage
of offering the products to the stage of placing
orders for creating documents.
The introduction of innovative solutions allows
us to change the nature of the work, while
avoiding mistakes, and thus enhancing the
quality of the service offered. After the
implementation period the time and effort
needed for service and the execution of orders
was cut down to 50%.”
„The knowledge and experience of i-systems
were very helpful during the construction
of the www.hendi.pl online store. The software
that we received from i-systems is intuitive and
easy to use and has many useful features.
I believe that it is able to meet the expectations
of even the most demanding owners of online
stores.”
„The I-systems company was responsible
for the creation of a central reporting system
for sales of Tork products. The program
covered 22 distributors from all over Poland.
SCA Hygiene uses SAP. We recommend the
I-systems company as professionals that
provide implementation and integration
services.”
B2B
Omni
Channel B2C
Maciej Jaeschke
Chairman Of The Board
Przemysław Koczorowski
Head of eCommerce department
Paulina Rapkowska
Sales and Marketing Specialist

15. Contacte
Meet us!
Visit us, talk
about the project
i-systems
Spółka z ograniczoną odpowiedzialnością Sp. k.
ul. Bojkowska 47
44-100 Gliwice
www.i-systems.pl
Call us!
+ 48 32 733 26 26
ext. 1 - Administration Department
ext. 2 - Sales Department
ext. 3 - Support Department
Sales: info@i-systems.pl
Cooperation: partner@i-systems.pl
Support: support@i-systems.pl
Contact