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  1. 1. Understanding ….. ISO 9000 (QMS) ISO 14000 (EMS) Relation between ISO 9000 and 14000 Success & Criticism
  2. 2. • ISO (International Organization for Standardization) is the world’s largest developer of voluntary International Standards. • Founded in 1947. Head Quartered in Geneva • Specifies standards for products and services • Shares good practice to make industry more efficient and effective. • Published more than 19,500 International Standards covering almost all aspects of technology and business. • Source: ISO website
  3. 3. • Addresses various aspects of Quality Management • Standards provide guideline to organizations develop products and services to consistently meet customer’s requirements, and improve Quality. • Various standards in the ISO 9000 family: o ISO 9001:2008 - sets out the requirements of a quality management system o ISO 9000:2005 - covers the basic concepts and language o ISO 9004:2009 - focuses on how to make a quality management system more efficient and effective o ISO 19011:2011 - sets out guidance on internal and external audits of quality management systems  ISO 9001: QMS for companies creating new products.  ISO 9002: Similar to ISO 9001, excluding creation of new products.  ISO 9003: for quality assurance in final inspection and test of finished product
  4. 4. Top 10 countries for ISO 9001 certificates - 2010 Rank Country No. of certificates 1 China 2,97,037 2 Italy 1,38,892 3 Russian Federation 62,265 4 Spain 59,854 5 Japan 59,287 6 Germany 50,583 7 United Kingdom 44,849 8 India 33,250 9 USA 25,101 10 Korea, Republic of 24,778 ISO does not certify organizations itself. Numerous certification bodies exist, which audit organizations and issue ISO 9001 compliance certificates.
  5. 5. • An environmental standard developed to check the rapid growth of environmental pollution. • The certification was started in 1992 to – as a result of Uruguay round of the GATT negotiations and the Rio Summit on the Environment. • The standards in the ISO 14000 family, includes:  ISO 14001:2004 :EMS-- Requirements with guidance for use . Its usage can provide assurance to management and employees as well as external stakeholders that environmental impact is being measured and improved.  ISO 14004:2004 :EMS– Provides general guidelines on principles, systems and support techniques
  6. 6. • The benefits of using ISO 14001:2004 can include:  Reduced cost of waste management  Savings in consumption of energy and materials  Improved corporate image among regulators, customers and the public
  7. 7.  ISO 14000 is similar to ISO 9000 quality management in that both pertain to the process of how a product is produced, rather than to the product itself.  As with ISO 9000, certification is performed by third- party organizations rather than being awarded by ISO directly. Whereas ISO 14000 standards, is voluntary  The ISO 19011 audit standard applies when auditing for both 9000 and 14000 compliance at once.
  8. 8. Success Depends on :  Commitment of senior management to monitor, control, and improve quality.  How well the ISO system integrates into current business practices.  How well the ISO system focuses on improving the customer experience. Criticism :  Certifications are in fact often based on customer contractual requirements rather than a desire to actually improve quality.  Amount of money, time, and paperwork required for registration  Prone to failure when a company is interested in certification before quality