ISO standards and instruments

1. ISO Instruments 9000s, 14000s and 18000s
Families

2. What are ISO Standards
 International Organization for Standardization
 In 1946, delegates from 25 countries met in London and decided to create a new
international organization, of which the object would be “ to facilitate the
international coordination and unification of industrial standards”. The new
organization, ISO, officially began operations on 23 February 1947.
 ISO creates documents and provides requirements specifications, guidelines or
characteristics that can be used consistently to ensure that materials, products,
processes and services are fit for their purpose.
 ISO’s role is similar to that of a conductor, while the orchestra is made up of
independent technical experts.

3. Functions of ISO
 It serves as a safety guard for the customer.
 They make trade between the two countries.
 They provide the technology to the government for
health, safety, environment legislation.
 They helps in transferring technology to developing
countries.
 They also helps in development , manufacturing, supply
of product.

4. 9000’s Family-Quality
Management
ISO 9000 IS A SET OF UNIVERSALLY UNDERSTOOD AND ACCEPTED QUALITY /
BUSINESS PRACTICES WHICH , WHEN IMPLEMENTED, GIVE CUSTOMERS
CONFIDENCE THAT SUPPLIERS CAN CONSISTENTLY MEET THEIR NEEDS.
ISO 9000
Quality Management
Quality System
Elements
ISO 9004-1.-2,-3
Quality
Assurance
Models
ISO 9001 ISO 9002 ISO 9003

5. ISO 9000s Family
ISO 9001 - Quality Assurance in design/ development, production, installation and servicing
ISO 9002 - Quality Assurance in production and installation
ISO 9003 - Quality Assurance in final inspection and test
ISO 9004 - Quality management and quality system elements
ISO 9004-2 : Guidelines for services
ISO 9004-3 : Guidelines for processed materials
ISO 9004-4 : Guidelines for quality improvement
ISO 9004-5 : Guidelines for quality plans
ISO 9004-7 : Guidelines for configuration management

6. QMS Principles
Eight management principles that can be used by top management in order to
lead the organization towards improved performance:
 Customer Focus
 Leadership
 Involvement of People
 Process Approach
 System Approach to Management
 Continual Improvement
 Factual Approach to Decision Making
 Mutually Beneficial Supplier Relationships

7. ISO 9001 Clauses

8. ISO 9000

9. ISO 9000

10. Results of Adopting a QMS
This includes establishment of:
 Quality policy
 Quality planning
 Quality objectives
 Quality control
 Quality assurance
 Quality improvement

11. Advantages of ISO 9000s
 Create a more efficient effective operation.
 Increase customer satisfaction and retention.
 Reduce audits.
 Enhance marketing.
 Improve employee motivation, awareness, and morale.
 Promote international trade
 Increase profit, efficiency, productivity
 Reduce waste and increase productivity.
 Suitable for both small and large organisations.
 Better internal management.
 Consistent outcomes, measured and monitored.

12. ISO 14000s Family
• THE ISO 14000 FAMILY OF STANDARDS PROVIDES PRACTICAL TOOLS FOR
COMPANIES AND ORGANIZATIONS OF ALL KINDS LOOKING TO MANAGE THEIR
ENVIRONMENTAL RESPONSIBILITIES.
• ISO 14001:2015 AND ITS SUPPORTING STANDARDS SUCH AS ISO 14006:2011 FOCUS
ON ENVIRONMENTAL SYSTEMS TO ACHIEVE THIS.
• THE OTHER STANDARDS IN THE FAMILY FOCUS ON SPECIFIC APPROACHES
SUCH AS AUDITS, COMMUNICATIONS, LABELLING AND LIFE CYCLE ANALYSIS,
AS WELLAS ENVIRONMENTAL CHALLENGES SUCH AS CLIMATE CHANGE.

13. ISO 1400s Family-
Environmental Management
• ISO 14001 IS FOR ENVIRONMENTAL MANAGEMENT.
THIS MEANS WHAT THE ORGANIZATION DOES TO:
• MINIMIZE HARMFUL EFFECTS ON THE
ENVIRONMENT CAUSED BY ITS ACTIVITIES,
• TO CONFORM TO APPLICABLE REGULATORY
REQUIREMENTS, AND TO
• ACHIEVE CONTINUAL IMPROVEMENT OF ITS
ENVIRONMENTAL PERFORMANCE.

14. ISO 14000

15. ISO 14000

16. ISO 18000s Family
• Is an Occupational Health and Safety Management
System (OHSMS)which provides a system for measuring and
improving an organization’s health and safety impact.
 OHSAS 18000 assists organizations in managing and controlling
their health and safety risks. It is an internationally accepted
occupational health and safety management system that can be
assessed by a third party Registrar.
 By controlling the OH&S risks that are consistent with their OH&S
policy and objectives, organizations can achieve and demonstrate
sound health and safety performance and stewardship.

17. ISO 18000 Continued
• Made up of two standards-:
 OHSAS 18001:2007, Occupational Health and Safety Management Systems –
Requirements
 OHSAS 18002:2008, Occupational Health and Safety Management Systems –Guidelines
for the implementation of OHSAS 18001:2007.
 OHSAS 18001 Occupational Health & Safety Management System was intentionally
developed to be compatible with the ISO 9001 (Quality) and ISO 14001(Environmental)
management systems standards for easier integration of quality, environmental and
occupational health & safety management systems by organizations.