This document provides an introduction to ISO/TS16949, the quality management system specification for the automotive industry. It discusses the evolution and goals of ISO/TS16949, including aligning existing sector standards. Key requirements for management are outlined, such as assigning quality roles, implementing continuous improvement and advanced quality planning. The document also describes the structure and documentation requirements of ISO/TS16949, including controlling documents, records and management review.
The document provides an overview and introduction to ISO/TS 16949, the quality management system specification for the automotive industry. It discusses the evolution of ISO/TS 16949 from earlier automotive standards and its goal of developing a quality system that provides continual improvement and reduces waste. An agenda is presented that covers the company's approach, details of the specification, and administrative issues.
The document discusses semantic standards and quality models for assessing semantic standards. It proposes a Quality Model of Semantic Standards (IQMSS) that evaluates standards across three dimensions: (1) Product Quality focuses on the content and specification of the standard, (2) Process Quality examines how the standard is developed and maintained, and (3) Quality in Use looks at how the standard is applied and implemented. The IQMSS provides measurable concepts and definitions to evaluate standards in a transparent, consistent manner and help improve their quality over time.
The document discusses Assystem's project management methodology. It summarizes that Assystem brings together clients, teams, partners and suppliers with a common plan and focus to deliver successful projects on time, on budget, and meeting quality standards. It also describes Assystem's expertise in managing large and complex projects in various industries like nuclear waste removal and the ITER fusion reactor project.
The document discusses the five stages of grief: denial, anger, bargaining, depression, and acceptance. It explains that people do not necessarily experience the stages in order and may move between stages before finding acceptance. The stages are described as normal reactions to loss that help the bereaved process their emotions and adjust to their new reality over varied lengths of time.
This document provides an overview of ISO/TS 16949:2002 and its key process requirements for automotive quality management systems. It describes the standard's focus on establishing process owners, defining processes, documenting procedures, monitoring performance through metrics, and maintaining records to ensure effective linkages across interrelated activities. Compliance with these critical elements is necessary for all customer-oriented, support, and management processes.
1) The document summarizes the status and targets of European standardization in facility management through CEN TC 348.
2) It provides an overview of existing standards like EN 15221-1 and -2 and current projects to develop additional standards around quality management (EN 15221-3), facility management taxonomy (EN 15221-4), process development (EN 15221-5), and space measurement (EN 15221-6).
3) It then focuses on a draft
European Standardization in Facility ManagementGuidance on quality in Facility Management: EN 15221 Part 3
Wolfgang Moderegger, AIS Management GmbH, Munich, Germany
The document provides an overview and introduction to ISO/TS 16949, the quality management system specification for the automotive industry. It discusses the evolution of ISO/TS 16949 from earlier automotive standards and its goal of developing a quality system that provides continual improvement and reduces waste. An agenda is presented that covers the company's approach, details of the specification, and administrative issues.
The document discusses semantic standards and quality models for assessing semantic standards. It proposes a Quality Model of Semantic Standards (IQMSS) that evaluates standards across three dimensions: (1) Product Quality focuses on the content and specification of the standard, (2) Process Quality examines how the standard is developed and maintained, and (3) Quality in Use looks at how the standard is applied and implemented. The IQMSS provides measurable concepts and definitions to evaluate standards in a transparent, consistent manner and help improve their quality over time.
The document discusses Assystem's project management methodology. It summarizes that Assystem brings together clients, teams, partners and suppliers with a common plan and focus to deliver successful projects on time, on budget, and meeting quality standards. It also describes Assystem's expertise in managing large and complex projects in various industries like nuclear waste removal and the ITER fusion reactor project.
The document discusses the five stages of grief: denial, anger, bargaining, depression, and acceptance. It explains that people do not necessarily experience the stages in order and may move between stages before finding acceptance. The stages are described as normal reactions to loss that help the bereaved process their emotions and adjust to their new reality over varied lengths of time.
This document provides an overview of ISO/TS 16949:2002 and its key process requirements for automotive quality management systems. It describes the standard's focus on establishing process owners, defining processes, documenting procedures, monitoring performance through metrics, and maintaining records to ensure effective linkages across interrelated activities. Compliance with these critical elements is necessary for all customer-oriented, support, and management processes.
1) The document summarizes the status and targets of European standardization in facility management through CEN TC 348.
2) It provides an overview of existing standards like EN 15221-1 and -2 and current projects to develop additional standards around quality management (EN 15221-3), facility management taxonomy (EN 15221-4), process development (EN 15221-5), and space measurement (EN 15221-6).
3) It then focuses on a draft
European Standardization in Facility ManagementGuidance on quality in Facility Management: EN 15221 Part 3
Wolfgang Moderegger, AIS Management GmbH, Munich, Germany
The document introduces ISO 9000 standards for quality management systems. It explains that ISO 9000 outlines the basic elements of a good quality system. To become registered, a company must implement the ISO 9000 requirements by evaluating and improving their current quality system and documenting all processes. The standards were recently revised in 2000 to focus on a process model approach and make the language more applicable to a wider range of organizations.
This document discusses key topics in quality management for software engineering projects. It covers establishing quality standards, defining quality assurance and control processes, and the importance of quality planning. The document emphasizes that quality management aims to ensure the required level of quality is achieved in software products by defining appropriate quality procedures and standards and ensuring they are followed throughout the development process. It also discusses the role of process quality and product quality as well as standards like ISO 9000.
The document provides information about the Certified Process Design Engineer (CPDE) certification course. The 5-day course teaches process design, improvement, and management techniques. It aims to help professionals contribute to effective process improvement programs and earn credits toward other certifications. The course covers frameworks, requirements gathering, documentation, and more. Participants must have an IT service management foundation certificate. Benefits include an industry-recognized certification and skills to leverage best practices. The exam involves multiple choice and scenario-based questions accredited by Loyalist Certification Services.
This document provides an overview of a presentation on Total Quality Management (TQM) given by Robere & Associates, a training and consulting firm focused on quality management. The presentation covers the definitions and principles of TQM, how it relates to ISO standards like ISO 9000, the benefits and evolution of ISO certification, and a five-phase approach to implementing TQM in an organization. Key aspects of TQM discussed include customer focus, use of facts and data, empowering employees, and continual improvement of processes.
This document provides an overview of ISO/IEC 15504 (SPICE) and its current and future directions. It discusses the parts and concepts of ISO/IEC 15504, including capability levels, process assessment models, organizational maturity, and standards-based and sector-based models. It also outlines the ISO study group revision from 2009-2011, the evolution and transition of SPICE, and the formation of the SPICE Academy.
This document discusses Total Quality Management and ISO 9000 quality standards. It provides an overview of ISO 9001 requirements and certification process. The main points covered include the development and requirements of ISO 9000 standards, the quality management principles, ISO 9001 clauses, documentation requirements, and the benefits of ISO certification such as increased customer satisfaction, market opportunities, and process improvements.
The document provides an overview of the ISO 9001 quality management standard and certification process. It discusses the key principles and requirements of ISO 9001, including customer focus, leadership, engagement of people, process approach, and continual improvement. It also outlines the certification requirements and critical success factors for organizations going through the ISO 9001 implementation and certification process.
The document discusses the key components and concepts of software testing. It covers people, processes, infrastructure, testing methodologies, test planning and execution, defect tracking, metrics, and more. The core elements of testing include testing strategies, requirements tracing, test case development, test environment setup, test execution, and results reporting. Different types of testing are also outlined such as unit testing, integration testing, functionality testing, and volume testing.
The document provides an overview of ISO 9001:2008 Quality Management System requirements. It discusses the evolution of quality systems, the history and development of ISO standards, and the key aims and principles of ISO 9001:2008. The document outlines the main clauses of ISO 9001:2008, including requirements for documentation, management responsibility, resource management, product realization, and measurement. It also discusses the benefits certification can provide organizations.
The document discusses quality management systems and standards, including ISO 9001, which establishes requirements for quality management that can be applied to any organization. It provides an overview of the requirements of ISO 9001 in its eight clauses covering the scope, documented information, operational planning and control. The document also discusses implementing a quality management system based on ISO 9001, including management commitment, documentation, training, internal audits and obtaining registration through an external audit.
The document summarizes a presentation on conducting process maturity assessments the right way using the TIPA framework. It begins with an overview of the history and importance of process evaluations. It then discusses the ISO/IEC 15504 standard for process assessments and how TIPA maps IT processes to its maturity levels. The presentation uses a case study of a TIPA assessment at a government organization to drive IT transformation.
Overview of the proposed Photovoltaic Solar Quality Management System standardGovind Ramu
The goal of this Technical Specification (standard) is to provide a guideline for manufacturers of PV modules to produce modules that, once the design has proven to meet the quality and reliability requirements, replicate such design in an industrial scale without compromising its consistency with the requirements. Expected timeline for release is June 2015.
The document provides an overview and agenda for a CMMI consulting presentation. It discusses the CMMI maturity levels from initial to optimizing. It then outlines the key aspects that will be covered in the presentation, including an overview of CMMI, the implementation and appraisal roadmaps, expectations, responsibilities and why the consulting company Techserv can help with CMMI. It provides resume information for the presenter Arul Nambi and concludes with an invitation for questions.
ISO 9001 undergoes periodic reviews every 5-6 years to determine if revisions are needed. The 2008 revision of ISO 9001 was a minor revision focused on clarifying existing requirements rather than adding new ones. Some of the key changes in the 2008 standard include new requirements for controlling outsourced processes, clarifying the role of the management representative, and reviewing the effectiveness of corrective and preventive actions. Certification bodies like Bureau Veritas have transition policies in place to move organizations from the 2000 standard to the 2008 standard by November 2010.
This corporate presentation summarizes the services of MRS including: full turnkey solutions across project phases from feasibility studies to close out; quality assurance and control; data and document management; health, safety, and environment; recruitment; and quality system implementation including standards like ISO 9001, ISO 14001, and ISO 17025. It provides an overview of the company's locations and project phases from pre-EPCM through commissioning and start-up. Specific services covered include quality assurance, quality control, document management, HSE, and recruitment. Requirements of standards like ISO 9001 and ISO 14001 are also summarized.
This document provides guidance for certification body auditors on conducting audits according to ISO/TS 16949. It outlines 31 required audit activities in a process flow chart and table. The table defines the knowledge and skills required of auditors for each activity, referencing source documents. It aims to ensure auditors are competent in areas that have been identified through IATF oversight of audits, such as having a process approach and knowledge of customer requirements and ISO/TS 16949.
This document provides an overview of a proposed photovoltaic quality management system presented by Govind Ramu of SunPower Corporation. It discusses the need for an industry-specific PV quality standard to supplement the foundational ISO 9001 standard. A task group was formed to develop PV-specific requirements addressing key areas like product design, reliability testing, certification, traceability, and ongoing reliability monitoring not fully covered by ISO 9001. The presentation compares ISO 9001 to the proposed PV quality management system standard, highlighting additional controls required to ensure long-term performance and reliability of PV modules.
The document outlines ISO 17025 requirements for management systems of testing and calibration laboratories. It discusses policies and procedures needed for contracts, subcontracting, suppliers, complaints, nonconforming work, corrective and preventive actions, internal audits, and management reviews. Laboratories must establish quality systems to ensure technical and management processes comply with ISO 17025 standards.
maintenance & Reliability Best Practices.pdfvinh chu
This document provides information about a 3-day intensive learning workshop on maintenance and reliability best practices with SMRP BOK for CMRP preparation, led by Ricky Smith, CMRP. The workshop will be held both in-person and online on various dates in 2022. It will cover topics such as maintenance and reliability overview, preventive maintenance, predictive maintenance, maintenance planning, scheduling, and KPIs. Attendees will learn about world-class maintenance practices and processes to transition their organizations to more proactive maintenance approaches. The workshop is aimed at maintenance professionals seeking to improve skills and prepare for CMRP certification.
maintenance & Reliability Best Practices.pdfvinh chu
This document provides information about a 3-day intensive learning workshop on maintenance and reliability best practices with SMRP BOK for CMRP preparation, led by Ricky Smith, CMRP. The workshop will be held both in-person and online on various dates in 2022. It will cover topics such as maintenance and reliability overview, preventive maintenance, predictive maintenance, maintenance planning, scheduling, and KPIs. Attendees will learn about world-class maintenance practices and processes to transition their organizations to more proactive maintenance approaches. The workshop is aimed at maintenance professionals seeking to improve their skills and prepare for CMRP certification.
This document outlines the agenda and topics for a meeting on Total Productive Maintenance (TPM). The meeting will cover understanding downtime, major losses, an introduction to TPM including its history and goals, kicking off a TPM program, and overall equipment efficiency (OEE). Specific presenters are assigned to sections on planned/unplanned downtime losses, the eight pillars of TPM, autonomous maintenance, and calculating OEE. The goal is to reduce losses and improve productivity through employee involvement and preventative maintenance practices.
This document provides information about Total Productive Maintenance (TPM). It discusses TPM strategies and supporting strategies, including loss elimination, operator autonomous maintenance, initial control systems, zero defects, and education/training. Graphics show photos from clean-up activities and current conditions to improve like oil socks and workplace organization. Charts compare key indicators like costs and quality before and after implementing AMPS/TPM. The document also discusses TPM measurements, education and skills training, one point lessons for documenting issues and improvements, and addressing chronic losses.
The document introduces ISO 9000 standards for quality management systems. It explains that ISO 9000 outlines the basic elements of a good quality system. To become registered, a company must implement the ISO 9000 requirements by evaluating and improving their current quality system and documenting all processes. The standards were recently revised in 2000 to focus on a process model approach and make the language more applicable to a wider range of organizations.
This document discusses key topics in quality management for software engineering projects. It covers establishing quality standards, defining quality assurance and control processes, and the importance of quality planning. The document emphasizes that quality management aims to ensure the required level of quality is achieved in software products by defining appropriate quality procedures and standards and ensuring they are followed throughout the development process. It also discusses the role of process quality and product quality as well as standards like ISO 9000.
The document provides information about the Certified Process Design Engineer (CPDE) certification course. The 5-day course teaches process design, improvement, and management techniques. It aims to help professionals contribute to effective process improvement programs and earn credits toward other certifications. The course covers frameworks, requirements gathering, documentation, and more. Participants must have an IT service management foundation certificate. Benefits include an industry-recognized certification and skills to leverage best practices. The exam involves multiple choice and scenario-based questions accredited by Loyalist Certification Services.
This document provides an overview of a presentation on Total Quality Management (TQM) given by Robere & Associates, a training and consulting firm focused on quality management. The presentation covers the definitions and principles of TQM, how it relates to ISO standards like ISO 9000, the benefits and evolution of ISO certification, and a five-phase approach to implementing TQM in an organization. Key aspects of TQM discussed include customer focus, use of facts and data, empowering employees, and continual improvement of processes.
This document provides an overview of ISO/IEC 15504 (SPICE) and its current and future directions. It discusses the parts and concepts of ISO/IEC 15504, including capability levels, process assessment models, organizational maturity, and standards-based and sector-based models. It also outlines the ISO study group revision from 2009-2011, the evolution and transition of SPICE, and the formation of the SPICE Academy.
This document discusses Total Quality Management and ISO 9000 quality standards. It provides an overview of ISO 9001 requirements and certification process. The main points covered include the development and requirements of ISO 9000 standards, the quality management principles, ISO 9001 clauses, documentation requirements, and the benefits of ISO certification such as increased customer satisfaction, market opportunities, and process improvements.
The document provides an overview of the ISO 9001 quality management standard and certification process. It discusses the key principles and requirements of ISO 9001, including customer focus, leadership, engagement of people, process approach, and continual improvement. It also outlines the certification requirements and critical success factors for organizations going through the ISO 9001 implementation and certification process.
The document discusses the key components and concepts of software testing. It covers people, processes, infrastructure, testing methodologies, test planning and execution, defect tracking, metrics, and more. The core elements of testing include testing strategies, requirements tracing, test case development, test environment setup, test execution, and results reporting. Different types of testing are also outlined such as unit testing, integration testing, functionality testing, and volume testing.
The document provides an overview of ISO 9001:2008 Quality Management System requirements. It discusses the evolution of quality systems, the history and development of ISO standards, and the key aims and principles of ISO 9001:2008. The document outlines the main clauses of ISO 9001:2008, including requirements for documentation, management responsibility, resource management, product realization, and measurement. It also discusses the benefits certification can provide organizations.
The document discusses quality management systems and standards, including ISO 9001, which establishes requirements for quality management that can be applied to any organization. It provides an overview of the requirements of ISO 9001 in its eight clauses covering the scope, documented information, operational planning and control. The document also discusses implementing a quality management system based on ISO 9001, including management commitment, documentation, training, internal audits and obtaining registration through an external audit.
The document summarizes a presentation on conducting process maturity assessments the right way using the TIPA framework. It begins with an overview of the history and importance of process evaluations. It then discusses the ISO/IEC 15504 standard for process assessments and how TIPA maps IT processes to its maturity levels. The presentation uses a case study of a TIPA assessment at a government organization to drive IT transformation.
Overview of the proposed Photovoltaic Solar Quality Management System standardGovind Ramu
The goal of this Technical Specification (standard) is to provide a guideline for manufacturers of PV modules to produce modules that, once the design has proven to meet the quality and reliability requirements, replicate such design in an industrial scale without compromising its consistency with the requirements. Expected timeline for release is June 2015.
The document provides an overview and agenda for a CMMI consulting presentation. It discusses the CMMI maturity levels from initial to optimizing. It then outlines the key aspects that will be covered in the presentation, including an overview of CMMI, the implementation and appraisal roadmaps, expectations, responsibilities and why the consulting company Techserv can help with CMMI. It provides resume information for the presenter Arul Nambi and concludes with an invitation for questions.
ISO 9001 undergoes periodic reviews every 5-6 years to determine if revisions are needed. The 2008 revision of ISO 9001 was a minor revision focused on clarifying existing requirements rather than adding new ones. Some of the key changes in the 2008 standard include new requirements for controlling outsourced processes, clarifying the role of the management representative, and reviewing the effectiveness of corrective and preventive actions. Certification bodies like Bureau Veritas have transition policies in place to move organizations from the 2000 standard to the 2008 standard by November 2010.
This corporate presentation summarizes the services of MRS including: full turnkey solutions across project phases from feasibility studies to close out; quality assurance and control; data and document management; health, safety, and environment; recruitment; and quality system implementation including standards like ISO 9001, ISO 14001, and ISO 17025. It provides an overview of the company's locations and project phases from pre-EPCM through commissioning and start-up. Specific services covered include quality assurance, quality control, document management, HSE, and recruitment. Requirements of standards like ISO 9001 and ISO 14001 are also summarized.
This document provides guidance for certification body auditors on conducting audits according to ISO/TS 16949. It outlines 31 required audit activities in a process flow chart and table. The table defines the knowledge and skills required of auditors for each activity, referencing source documents. It aims to ensure auditors are competent in areas that have been identified through IATF oversight of audits, such as having a process approach and knowledge of customer requirements and ISO/TS 16949.
This document provides an overview of a proposed photovoltaic quality management system presented by Govind Ramu of SunPower Corporation. It discusses the need for an industry-specific PV quality standard to supplement the foundational ISO 9001 standard. A task group was formed to develop PV-specific requirements addressing key areas like product design, reliability testing, certification, traceability, and ongoing reliability monitoring not fully covered by ISO 9001. The presentation compares ISO 9001 to the proposed PV quality management system standard, highlighting additional controls required to ensure long-term performance and reliability of PV modules.
The document outlines ISO 17025 requirements for management systems of testing and calibration laboratories. It discusses policies and procedures needed for contracts, subcontracting, suppliers, complaints, nonconforming work, corrective and preventive actions, internal audits, and management reviews. Laboratories must establish quality systems to ensure technical and management processes comply with ISO 17025 standards.
maintenance & Reliability Best Practices.pdfvinh chu
This document provides information about a 3-day intensive learning workshop on maintenance and reliability best practices with SMRP BOK for CMRP preparation, led by Ricky Smith, CMRP. The workshop will be held both in-person and online on various dates in 2022. It will cover topics such as maintenance and reliability overview, preventive maintenance, predictive maintenance, maintenance planning, scheduling, and KPIs. Attendees will learn about world-class maintenance practices and processes to transition their organizations to more proactive maintenance approaches. The workshop is aimed at maintenance professionals seeking to improve skills and prepare for CMRP certification.
maintenance & Reliability Best Practices.pdfvinh chu
This document provides information about a 3-day intensive learning workshop on maintenance and reliability best practices with SMRP BOK for CMRP preparation, led by Ricky Smith, CMRP. The workshop will be held both in-person and online on various dates in 2022. It will cover topics such as maintenance and reliability overview, preventive maintenance, predictive maintenance, maintenance planning, scheduling, and KPIs. Attendees will learn about world-class maintenance practices and processes to transition their organizations to more proactive maintenance approaches. The workshop is aimed at maintenance professionals seeking to improve their skills and prepare for CMRP certification.
This document outlines the agenda and topics for a meeting on Total Productive Maintenance (TPM). The meeting will cover understanding downtime, major losses, an introduction to TPM including its history and goals, kicking off a TPM program, and overall equipment efficiency (OEE). Specific presenters are assigned to sections on planned/unplanned downtime losses, the eight pillars of TPM, autonomous maintenance, and calculating OEE. The goal is to reduce losses and improve productivity through employee involvement and preventative maintenance practices.
This document provides information about Total Productive Maintenance (TPM). It discusses TPM strategies and supporting strategies, including loss elimination, operator autonomous maintenance, initial control systems, zero defects, and education/training. Graphics show photos from clean-up activities and current conditions to improve like oil socks and workplace organization. Charts compare key indicators like costs and quality before and after implementing AMPS/TPM. The document also discusses TPM measurements, education and skills training, one point lessons for documenting issues and improvements, and addressing chronic losses.
This document provides an introduction and overview of Total Productive Maintenance (TPM). It discusses that TPM is a Japanese approach aimed at maximizing the effectiveness of business facilities and processes through a philosophy of continuous improvement involving all employees. The document outlines the history and origins of TPM, its key roles and objectives in striving for zero losses and maximum efficiency. It also describes the main components and activities of TPM, including autonomous maintenance, equipment improvement, and establishing a clean workplace.
The document lists short phrases of 1-5 words that are identified as being important for organizational excellence. The most important 4 words are "What do you think?" to encourage feedback. Other important phrases include "How can I help?" to remove hurdles, "Thank you!" to show appreciation, and "I'm sorry" to demonstrate the power of apologies. Trying new things is also emphasized through phrases like "Try it!" and "Try it again!" to celebrate learning from failures.
Tom Peters delivered a speech in New Delhi sponsored by the American Society for Quality where he provided 136 random thoughts on quality. The thoughts emphasized elements often missing from conventional quality programs. The thoughts ranged from ensuring quality reception desks and greetings to strategic listening, kindness, clean restrooms, green buildings, and simple systems. Quality was defined broadly throughout the random thoughts.
This document discusses principles and methods for integrated business improvement (IBI). It outlines key steps for understanding a business such as knowing products, customers, processes and statistics. Methods covered include flowcharts, process maps, ABC analysis and data representation tools like histograms and scatter diagrams. The goal is to understand all aspects of a business and identify opportunities to improve processes, reduce variability, eliminate waste and benchmark performance.
This document provides an overview of lean manufacturing principles and concepts. It discusses the evolution of manufacturing approaches from mass production to total quality management to lean. Lean manufacturing aims to minimize waste and maximize value using concepts like continuous flow, pull production, and continuous improvement. The document outlines goals and key tools in lean manufacturing such as value stream mapping, quality at the source, 5S, and visual management.
The document discusses maintenance management and provides definitions of key terms. It describes the evolution of maintenance from simply fixing equipment when it breaks to more modern approaches like reliability centered maintenance (RCM). The objectives of maintenance are to preserve asset functions and avoid failures. The functions of maintenance management include physical asset management, maintenance strategy determination, and planning and scheduling maintenance work. Different maintenance strategies like preventative maintenance and condition-based maintenance are also covered.
This document provides an overview of reliability centered maintenance (RCM). It defines key RCM terms and outlines the history and objectives of RCM. The document discusses RCM principles such as being business-oriented and function-focused. It also describes some common RCM tools like FMECA and decision trees. Finally, it outlines the RCM analysis process including steps like defining system functions and analyzing failure modes.
Total Productive Maintenance (TPM) is a company-wide effort to optimize equipment effectiveness through autonomous and planned maintenance. It aims to eliminate equipment failures and minimize downtime by involving all employees. TPM has eight pillars including autonomous maintenance, planned maintenance, and equipment improvement. Implementation follows 12 steps such as establishing policies, developing maintenance programs, and providing training. TPM benefits include increased productivity, reduced downtime and costs, and enhanced job satisfaction.
The document provides an overview of supply chain management concepts and key issues related to sales forecasting. It discusses supply chain, logistics, procurement processes, and various quantitative and qualitative forecasting methods. Accurate forecasting is important for production planning, inventory control, purchasing, marketing activities, and financial budgeting. The document recommends scrubbing sales data, using multiple forecasting techniques, and conducting ABC analyses to improve forecast accuracy.
This document provides an overview of developing and implementing key performance indicators (KPIs) at both the organizational and operational levels. It discusses establishing KPIs through a top-down process to identify organizational KPIs aligned with critical success factors and strategic perspectives. It also describes a bottom-up process using process mapping to identify operational KPIs linked to organizational KPIs and critical success factors. The document outlines a 5-step approach for developing each type of KPI and provides examples of KPIs for different perspectives.
The document discusses environmental performance indicators for ISO 14001, including defining objectives and targets, indicators for environmental performance evaluation, and basic principles for developing an indicators system. It addresses management performance indicators, operational performance indicators, and environmental condition indicators. The goals of indicators are to identify weaknesses and optimization potential, set quantifiable environmental objectives and targets, and document and communicate continuous improvement.
The document outlines an agenda for a workshop on eight quality management principles beyond ISO9001:2000. The agenda covers principles such as customer focus, leadership, involvement of people, and continual improvement. It includes presentations, exercises, and reviews related to interpreting and applying these principles.
This document provides an overview of quality tools, including 7 new quality control (QC) tools and existing 7 QC tools. It discusses how the tools can help achieve goals like increasing customer satisfaction and reducing claims. The 7 new QC tools - affinity diagram, matrix diagram, arrow diagram, tree diagram, PDPC diagram, matrix data analysis, and interrelation diagram - are designed for quality planning, while existing 7 QC tools like checksheets and control charts are for problem solving. The document gives examples of how to construct and use affinity diagrams and interrelation diagrams to organize ideas, identify root causes, and understand relationships between factors.
The document describes the 5S methodology for organizing the workplace. It consists of 5 steps - Sort, Set in Order, Shine, Standardize, and Sustain. Common objections to 5S include that it is an additional burden and will not last. However, companies that implement 5S successfully see benefits like improved efficiency, cost reduction, and productivity gains of up to 20%. The 5S steps are then explained in more detail, along with examples of how to implement each one and the roles and responsibilities needed for successful implementation.
The document provides tips for using visual aids like overhead transparencies and slides when giving presentations. It recommends including an agenda, stating key points, using simple visuals rather than complicated diagrams, speaking as visuals are displayed, making eye contact with the audience, asking questions to engage listeners, and referring to the visuals during the presentation. The tips are intended to help presenters effectively incorporate visual elements into their speaking.
The document outlines techniques for active training presented by Robere & Associates (Thailand) Ltd. It discusses that active participation is key to learning, with learning occurring best through doing, discussing, and teaching others. The agenda covers opening activities on making training active and overcoming obstacles. It then details conducting icebreakers, effective teaching techniques like building interest and involvement, and promoting active learning through questioning, group work, and experiential activities. The document provides forms and discusses sequencing training and closing activities to review lessons and plan next steps. The overall aim is to move beyond passive telling to engage participants and boost retention through active involvement.
This document outlines an agenda for a leadership training course. The course will cover topics such as characteristics of great leaders, how anyone can lead, developing leadership behaviors, and taking initiative. Activities will include group discussions, exercises, and reflections. The goal is for participants to increase their understanding of leadership and how to apply leadership skills in their own jobs.
This document outlines a training course on business writing. The objectives are to learn how to organize information effectively, review principles of readability, evaluate and improve writing skills through practice, learn to match appropriate format and style to the intended reader, and gain editorial skills. The course covers organizing information into a three-step writing process, writing for the reader, using outlines, writing effectively using concrete language and reducing jargon and abstract terms, and editing documents. Participants engage in group discussions and exercises to practice these skills and techniques for improving business writing.
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The goal of ISO/TS 16949 is the development of a quality management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain. Application: This standard applies to the design/development, production and, when relevant, installation and servicing of automotive-related products. Remote locations such as design centers, corporate headquarters and distribution centers cannot obtain stand-alone certification to ISO/TS 16949. While ISO 9001:2000 permitted exclusions from section 7, the only permitted exclusions from ISO/TS 16949 relate to clause 7.3 covering product and process design and development. However process design and development cannot be excluded. The requirements are intended to be applied throughout the supply chain and for the first time vehicle assembly plants will beencouraged to seek ISO/TS 16949 certification.