Successfully reported this slideshow.



Published on


Published in: Business, Technology
  • Be the first to comment

  • Be the first to like this


  1. 1. Off-shoring / Outsourcing Assurance Techserv Consulting Confidential & Private 1
  2. 2. The Need for Independent Outsourcing Oversight Security Execution Assurance Assurance Relationship Start-up Assurance Assurance Value / Cost Compliance Assurance Assurance Outsourcing organizations require a structured, independent and competent assurance throughout the outsourcing / off-shoring relationships. This would help the organization to have checks and balances to realize the objectives. We have the competence to provide assurance services to the organizations to ensure that the outsourcing relationships fetch the anticipated benefits. Techserv Consulting Confidential & Private 2
  3. 3. The focus areas of Outsourcing Assurance Outsourcing Assurance is a management process to provide a independent comfort to management that Outsourcing engagement processes are effective and efficient enough to provide the desired results envisaged at the beginning of the outsourcing engagement. Also, IC to provide identified material weaknesses in the AL VAL EG NT AT E outsourcing processes either at Outsourced IG UE TR GNM NM SI organization or at supplier end. EN AL T This assurance function should be established Outsourcing at strategic checkpoints to provide the required PER IGNME NT A LI G U R E Alignment alignment in the following focus areas: AL FOR NME T CUL MA N T Strategic Alignment N Value alignment CE Performance alignment PROCESS Culture alignment ALIGNMENT Product alignment Techserv Consulting Confidential & Private 3
  4. 4. Why Outsourcing Assurance focus on these areas? Focuses on ensuring the linkage of business and outsourcing plans; Strategic alignment on defining, maintaining and validating the outsourcing value proposition; and on aligning outsourcing operations with enterprise operations Is about executing the value proposition throughout the outsourcing cycle, Value alignment ensuring that supplier delivers the benefits against the outsourcing strategy, concentrating on optimising costs and proving the intrinsic value of outsourcing Culture alignment Focuses on bridging the cultural gaps between two organization Focuses on ensuring required process infrastructure is established and implemented and institutionalized to have transparency in outsourced Process alignment processes. Ensure that these processes are improved continually and aligned to outsourcing objectives Tracks and monitors strategy implementation, project completion, resource Performance alignment usage, process performance and service delivery, using, for example, scorecards that translate strategy into action to achieve goals measurable beyond conventional accounting Techserv Consulting Confidential & Private 4
  5. 5. Outsourcing Assurance aims Conformance • Adhering to Laws, Regulations, Legislation, Policies and Procedures, audit requirements, etc. Performance Performance • Improving Performance Score card, Outsourcing efficiency and effectiveness, Conformance growth, etc. Outsourcing Assurance aims to balance conformance and performance goals Techserv Consulting Confidential & Private 5
  6. 6. Outsourcing Governance Stakeholders Board and executive Set direction for outsourcing, monitor results and insist on corrective measures Defines business requirements for outsourcing and ensures Business management that value is delivered and risks are managed Supplier management Monitors outsourcing services as required by the Business Management Provides independent assurance services to demonstrate Assurance services that outsourcing delivers what is needed Delivers and improves outsourcing services as required by Outsourcing management the Client Management Risk and compliance Measures compliance with policies and focuses on alerts to new risks Supplier Independent Assurance Service Buyer Techserv Consulting Confidential & Private 6
  7. 7. Outsourcing Assurance Framework PERFORMANCE CONFORMANCE Enterprise Drivers Business Goals Acts & Regulations A A Sarbanes-Oxley Act, Outsourcing Drivers Scorecard COBIT,CMMI,ISO S S 27001 etc. S S U U R R Outsourcing Governance COBIT A A N N C C E E ISO ISO Best Practice Standards CMMI 9001:2000 27001 Governance Functional Processes and Procedures Operational Processes Processes Processes Techserv Consulting Confidential & Private 7
  8. 8. Alignment Agents Program Management • A A Process Design l l • i Process Implementation i V g g V a n • n Delivery Management a m m l l u e • e SLA Management u e n n e t t P P R R Client Management Program Management O O D C E U • • Contract Administration Contract Administration S T S Assurance • • Program Oversight Program Planning (Alignment Agents) • • SLA Management Program Oversight • • Program Oversight Escalation Resolution PERFORMANCE S S t A t A Supplier Management r l r l a i a i t • g t Outsourcing Strategies g e n e n g • m g Outsourcing Oversight m I e I e • c Supplier Selection n c n t t • Program termination Techserv Consulting Confidential & Private 8
  9. 9. Assurance Scope (Strategy & Planning) Deliverables Review Reports Transition Strategy & Due Diligence Reports Planning Pricing consultation Report Information Security Assessment report IT Processes Contract Advisory Report Strategy & Planning Execution Program Closure Strategy reviews Planning reviews Supplier Selection reviews Supplier infrastructure due diligence Outcome Suppliers Human Resources due diligence Right Pricing is established Strategy and Planning verified Suppliers Process infrastructure due diligence Suppliers’ claims validated Supplier readiness due diligence Risks towards security assessed Contract negotiation / re-negotiation (Pricing) Human resources claims assessed Outsourcing readiness assessed Information Security and Privacy assessment Effort estimation review Techserv Consulting Confidential & Private 9
  10. 10. Assurance Scope (Transition) Deliverables Strategy & Review Reports Transition Planning Validation Reports Process documentation IT Processes Execution Program Transition Closure Transition Planning review Transition Schedule review Program staffing review Outcome Knowledge transfer execution review Effective transition strategy Efficient transition strategy Pilot project execution review Process infrastructure readiness Program Planning Process definition Program transition health status Program execution Process definition Pilot project validation Supplier readiness against the plan Quality Assurance Process definition Risk assessment and mitigation Quality Control process definition Process infrastructure Information Security process definition Techserv Consulting Confidential & Private 10
  11. 11. Assurance Scope (Execution) Transition Strategy & Deliverables Planning Review Reports Validation Reports Assurance Process documentation Audit report Program Execution Closure Execution Periodic Audit of Contractual obligations Periodic Audit of Information Security processes Outcome Alignment of execution processes Periodic Audit of process implementation Alignment of info. Security requirements Periodic Audit of Service Level Agreements Program status communication Process improvements Periodic Audit of deviations, escalations Risk identification Periodic Audit of Supplier’s infrastructure Techserv Consulting Confidential & Private 11
  12. 12. Assurance Scope (Program Closure) Transition Strategy & Planning Deliverables IT Processes Review Reports Validation Reports Audit report Program Execution Closure Program Closure Reverse Transition Planning Outcome Reverse Transitioning Smooth reverse transition Contract, Regulatory compliance Compliance to regulations, laws etc., Program sign-offs Effective reverse knowledge transfer Program closure Techserv Consulting Confidential & Private 12
  13. 13. Any Queries ? Please Contact: +91 9892504538 Techserv Consulting Confidential & Private 13