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ISO 9001 as a cornerstone for CMMI DEV - Eduardo Espinheira (MOG Technologies)

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  1. 1. PortugalISO 9001 as a cornerstone for CMMI DEV Eduardo Espinheira Director of Quality & Operations MOG Technologies 2012-07-06, Coimbra
  2. 2. ISO 9001 as a cornerstone for CMMI DEVAgenda• Introduction• ISO 9001 Key Concepts• Ongoing Implementation Strategy• Relation between ISO 9001 and CMMI DEV• CMMI Implementation Roadmap Suggestion• Conclusions• Bibliography 2 2
  3. 3. ISO 9001 as a cornerstone for CMMI DEVIntroductionThis case study presents the ongoing implementation of the ISO 9001standard within MOG Technologies.The aim of the study is three fold.First, define and present a ISO 9001 implementation strategy.Second, evaluate to what extent that strategy serves as a cornerstone tothe CMMI DEV best practices.Third, and last, suggest an implementation roadmap for CMMI based uponISO 9001.Additional notes:The quality standard version used was the ISO 9001:2008.The CMMI DEV version studied was the v1.3. 3 3
  4. 4. ISO 9001 as a cornerstone for CMMI DEVIntroductionThe fundamental difference between CMMI vs ISO is conceptual. CMMI isa process model and ISO is an audit standard.CMMI is a set of related "best practices" derived from industry leaders andrelates to product engineering and software development. Businessesreceive CMMI ratings from Level 1 to Level 5 depending upon the extent ofcompliance to key performance areas specified in the selected CMMIprocess area.ISO is a certification tool that certifies businesses whose processesconform to the laid down standards. 4 4
  5. 5. ISO 9001 as a cornerstone for CMMI DEVISO 9001 Key Concepts Quality Management System 5 5
  6. 6. ISO 9001 as a cornerstone for CMMI DEVISO 9001 Key Concepts Quality Management System Management Responsibility 6 6
  7. 7. ISO 9001 as a cornerstone for CMMI DEVISO 9001 Key Concepts Quality Management System Management Responsibility Resource Management 7 7
  8. 8. ISO 9001 as a cornerstone for CMMI DEVISO 9001 Key Concepts Quality Management System Product Management Realization Responsibility Resource Management 8 8
  9. 9. ISO 9001 as a cornerstone for CMMI DEVISO 9001 Key Concepts Measurement Quality Analysis and Management Improvement System Product Management Realization Responsibility Resource Management 9 9
  10. 10. ISO 9001 as a cornerstone for CMMI DEVOngoing Implementation Strategy Work Strategic Planning Goals Tools Process Internal Network texto Audits Per Process Work textoLogging Operationa texto Tools l Goals Employee Tactical texto Satisfaction Goals Measurement Quality Surveys Analysis and Management Improvement System Product Management Process Realization Responsibility Owner External Definition Customer Internal Resource Customer Satisfaction Management texto SurveysSatisfaction Surveys KPIs and texto KRIs definition Process PIstextoRIs and Definition KSAs Lessons definition texto Learned per Process 10 10
  11. 11. ISO 9001 as a cornerstone for CMMI DEVOngoing Implementation Strategy Work Strategic Planning Goals Tools Process Internal Network texto Audits Per Process Work textoLogging Operationa texto Tools l Goals Employee Tactical texto Satisfaction Goals Quality Surveys Management System Product Management Process Realization Responsibility Owner External Definition Customer Internal Satisfaction Resource Management Customer texto SurveysSatisfaction Surveys KPIs and texto KRIs definition Process KSAs PIstextoRIs and Definition Lessons definition texto Learned per Process 11 11
  12. 12. ISO 9001 as a cornerstone for CMMI DEVOngoing Implementation Strategy Work Strategic Planning Goals Tools Process Internal Network texto Audits Per Process Work textoLogging Operationa texto Tools l Goals Employee Tactical texto Satisfaction Goals Measurement Quality Surveys Analysis and Management Improvement System Product Management Process Realization Responsibility Owner External Definition Customer Internal Satisfaction Resource Management Customer texto SurveysSatisfaction Surveys KPIs and texto KRIs definition Process KSAs PIstextoRIs and Definition Lessons definition texto Learned per Process 12 12
  13. 13. ISO 9001 as a cornerstone for CMMI DEVOngoing Implementation Strategy Work Strategic Planning Goals Tools Process Internal Network texto Audits Per Process Work textoLogging Operationa texto Tools l Goals Employee Tactical texto Satisfaction Goals Measurement Quality Surveys Analysis and Management Improvement System Product Management Process Realization Responsibility Owner External Definition Customer Internal Satisfaction Resource Management Customer texto SurveysSatisfaction Surveys KPIs and texto KRIs definition Process KSAs PIstextoRIs and Definition Lessons definition texto Learned per Process 13 13
  14. 14. ISO 9001 as a cornerstone for CMMI DEVOngoing Implementation Strategy Work Strategic Planning Goals Tools Process Internal Network texto Audits Per Process Work textoLogging Operationa texto Tools l Goals Employee Tactical texto Satisfaction Goals Measurement Quality Surveys Analysis and Management Improvement System Product Management Process Realization Responsibility Owner External Definition Customer Internal Satisfaction Resource Management Customer texto SurveysSatisfaction Surveys KPIs and texto KRIs definition Process KSAs PIstextoRIs and Definition Lessons definition texto Learned per Process 14 14
  15. 15. ISO 9001 as a cornerstone for CMMI DEVOngoing Implementation Strategy Work Strategic Planning Goals Tools Process Internal Network texto Audits Per Process Work textoLogging Operationa texto Tools l Goals Employee Tactical texto Satisfaction Goals Measurement Quality Surveys Analysis and Management Improvement System Product Management Process Realization Responsibility Owner External Definition Customer Internal Satisfaction Resource Management Customer texto SurveysSatisfaction Surveys KPIs and texto KRIs definition Process KSAs PIstextoRIs and Definition Lessons definition texto Learned per Process 15 15
  16. 16. ISO 9001 as a cornerstone for CMMI DEVCMMI Maturity Levels / Process Areas Maturity Maturity Level 5 Level 1 CAR; OPM Maturity Maturity Level 2 Level 4 PPQA; MA; CM; QPM; OPP SAM; REQM; PP; PMC; Maturity Level 3 DAR; OT; OPD; OPF; VER; VAL; TS; RD; PI; IPM;RSKM 16 16
  17. 17. ISO 9001 as a cornerstone for CMMI DEVOngoing Implementation Strategy Work Strategic Planning Goals Tools Process Internal Network texto Audits Per Process Work textoLogging Operationa texto Tools l Goals Employee Tactical texto Satisfaction Goals Surveys ML 5 ML 1 CAR; OPM ML 2 Process ML 4 PPQA; MA; CM; QPM; OPP SAM; REQM; PP; Owner PMC; External Definition Internal Customer ML 3 Satisfaction DAR; OT; OPD; Customer texto Surveys OPF; VER; VAL; TS; RD; PI; RSKMSatisfaction Surveys KPIs and texto KRIs definition Process KSAs PIstextoRIs and Definition Lessons definition texto Learned per Process 17 17
  18. 18. ISO 9001 as a cornerstone for CMMI DEVOngoing Implementation Strategy Work Strategic Planning Goals Tools Process Internal Network texto Audits Per Process Work textoLogging Operationa texto Tools l Goals Employee Tactical texto Satisfaction Goals Surveys ML 5 ML 1 CAR; OPM ML 2 Process ML 4 PPQA; MA; CM; QPM; OPP SAM; REQM; PP; Owner PMC; External Definition Internal Customer ML 3 Satisfaction DAR; OT; OPD; Customer texto Surveys OPF; VER; VAL; TS; RD; PI; RSKMSatisfaction Surveys KPIs and texto KRIs definition Process KSAs PIstextoRIs and Definition Lessons definition texto Learned per Process 18 18
  19. 19. ISO 9001 as a cornerstone for CMMI DEVOngoing Implementation Strategy Work Strategic Planning Goals Tools Process Internal Network texto Audits Per Process Work textoLogging Operationa texto Tools l Goals Employee Tactical texto Satisfaction Goals Surveys ML 5 ML 1 CAR; OPM ML 2 Process ML 4 PPQA; MA; CM; QPM; OPP SAM; REQM; PP; Owner PMC; External Definition Internal Customer ML 3 Satisfaction DAR; OT; OPD; Customer texto Surveys OPF; VER; VAL; TS; RD; PI; RSKMSatisfaction Surveys KPIs and texto KRIs definition Process KSAs PIstextoRIs and Definition Lessons definition texto Learned per Process 19 19
  20. 20. ISO 9001 as a cornerstone for CMMI DEVOngoing Implementation Strategy Work Strategic Planning Goals Tools Process Internal Network texto Audits Per Process Work textoLogging Operationa texto Tools l Goals Employee Tactical texto Satisfaction Goals Surveys ML 5 ML 1 CAR; OPM ML 2 Process ML 4 PPQA; MA; CM; QPM; OPP SAM; REQM; PP; Owner PMC; External Definition Internal Customer ML 3 Satisfaction DAR; OT; OPD; Customer texto Surveys OPF; VER; VAL; TS; RD; PI; RSKM; IPMSatisfaction Surveys KPIs and texto KRIs definition Process KSAs PIstextoRIs and Definition Lessons definition texto Learned per Process 20 20
  21. 21. ISO 9001 as a cornerstone for CMMI DEVOngoing Implementation Strategy Work Strategic Planning Goals Tools Process Internal Network texto Audits Per Process Work textoLogging Tools Operationa texto l Goals Employee Tactical texto Satisfaction Goals Surveys ML 5 ML 1 CAR; OPM ML 2 Process ML 4 PPQA; MA; CM; QPM; OPP SAM; REQM; PP; Owner PMC; External Definition Internal Customer ML 3 Satisfaction DAR; OT; OPD; Customer texto Surveys OPF; VER; VAL; TS; RD; PI; RSKMSatisfaction Surveys KPIs and texto KRIs definition Process KSAs PIstextoRIs and Definition Lessons definition texto Learned per Process 21 21
  22. 22. ISO 9001 as a cornerstone for CMMI DEVOngoing Implementation Strategy Work Strategic Planning Goals Tools Process Internal Network texto Audits Per Process Work textoLogging Operationa texto Tools l Goals Employee Tactical texto Satisfaction Goals Surveys ML 5 ML 1 CAR; OPM ML 2 Process ML 4 PPQA; MA; CM; QPM; OPP SAM; REQM; PP; Owner PMC; External Definition Internal Customer ML 3 Satisfaction DAR; OT; OPD; Customer texto Surveys OPF; VER; VAL; TS; RD; PI; RSKMSatisfaction Surveys KPIs and texto KRIs definition Process KSAs PIstextoRIs and Definition Lessons definition texto Learned per Process 22 22
  23. 23. ISO 9001 as a cornerstone for CMMI DEVCMMI DEV vs ISO 9001 Suggested Implementation 23 23
  24. 24. ISO 9001 as a cornerstone for CMMI DEVCMMI Implementation Roadmap Suggestion• The suggested CMMI implementation roadmap preaches the advantages of following the maturity levels. Maturity Level 2 Maturity Level 3 Maturity Level 4 Maturity Level 5 Maturity Level 1 PPQA; MA; CM; SAM; REQM; DAR; OT; OPD; OPF; VER; VAL; QPM; OPP CAR; OPM PP; PMC; TS; RD; PI; RSKM• Nevertheless a ISO 9001 before a CMMI implementation will take care of all the Process and Engineering process areas. Leaving the remaining, process areas and lacking specific practices and specific goals, as process improvement to achieve each maturity level. ISO 9001 Maturity Level 2 Maturity Level 3 Maturity Level 4 Maturity Level 5 OPD; OPF; OT; MA; PI; RD; TS; PPQA; MA; CM; SAM; REQM; DAR; OT; OPD; OPF; VER; VAL; QPM; OPP CAR; OPM VAL; VER; PPQA; OPP; OPM PP; PMC; TS; RD; PI; RSKM 24 24
  25. 25. ISO 9001 as a cornerstone for CMMI DEVConclusions• The fundamental difference between CMMI vs ISO is conceptual. CMMI is a process model and ISO is an audit standard. But they share commonalities.• The actions defined are independent of the CMMI Maturity Levels.• The suggested implementation implements a lot of the best practices required for CMMI DEV.• The approach selected also suggests that the process areas can be reordered in a different way than the maturity levels organize them. Maintaining the consistence and dependencies, between the PA, needed to be successful in a CMMI Dev Implementation Roadmap. 25 25
  26. 26. ISO 9001 as a cornerstone for CMMI DEVBibliographyCMMI for Development v1.3, 2010Software Engineering Institute (SEI)Developing, Implementing and Using Winning KPIs 2nd Edition, 2010David Parmenter; John Willey & Sons, IncMapping ISO Standards to CMMI-DEV v1.2, 2009Boris Mutafelija; Harvey StrombergAn Initial Comparative Analysis of the CMMI Version 1.2 Development Constellation andthe ISO 9000 Family, 2009David Kitson; Robert Vickroy; John Walz; Dave WynnISO 9001:2008 Standard, 2008Internaltional Standards OrganizationObservations of the Relationships Between CMMI and ISO 9001:2000, 2005American Society for Quality 26 26

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