Introduction to Solleva Group
Building the capacity to Lead Change

Building the Capacity to Lead Change
Solleva Group provides end-to-end expertise to take change initiatives from design to action
and provide you with the guidance and tools to adapt to project realities with greater flexibility
 Navigating the change
• Proven track record of managing complex business transitions
• Change management methodology that uses strategic insight as the catalyst for action
• Approach that will help you operationalize the change into your technical project plan
• Communications that integrate creativity, quality and organization themes
• Tested tools to apply demonstrated capability throughout the initiative
 Sustaining results over the long term
• Unmatched range of capability that brings expertise, solutions and resources to integrate the
components of change management
• Complementary expertise, such as process redesign, role definition and talent management, to
create the infrastructure required to support behavior change
• Training designed to facilitate behavior change and delivered using multiple modalities
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What is Change Management?
Change Management is the process of aligning how people work and behave to fit specific changes in
business strategy, organizational structure, or systems. Change management helps organizations
successfully transition from a current state to a new, desired state.
Transition
Current New
State State
“As Is” Increasing Comfort/
“To Be”
Control/Confidence
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What Does Change Management Accomplish?
The feelings people go through when experiencing change are similar to those feelings experienced
during grief – and as in the stages of grief people can get ‘stuck’. Change Management helps
people through these stages, while minimizing their loss of productivity
Transition Phase
D
C
Continuous Improvement
Steady State ::
A Objectives of Managing Change:
Valley of • Minimize A: Duration of performance drop-
despair off during transition phase
Stabilize • Minimize B: Depth of performance drop-off
B during transition phase
Change • Maximize C: Performance level after
Implementation implementation
• Maximize D: Continuous improvement
Time
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The Benefits of Effective Change Management
Change Management Helps You Achieve Both Technical and Cultural Results
An effective approach to change management helps organizations maximize the desired business
benefits
100 Technical/Process Change
% New efficiencies or functionalities
from new technologies, outsourcing
or company integration
Unrealized
Value Potential
Benefits
Behavior and Culture Change
Benefits derived from changed
Typical behavior in the organization, such as:
Benefits
Realized • Better utilization of process and
technology
• Increased cost savings realization
CM Capability Leverage
• Capability aligned with new
business direction
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The Challenges of Managing Change
Despite the known benefits of a structured approach to managing change, organizations often
neglect to apply proven frameworks
• 30-80% of change initiatives fail
– CIO’s Dynamic Market survey reports 62% of IT projects fail to meet their schedules and 25% get
cancelled before completion
– 30% of web development teams deliver projects late or over-budget, according to the Ruby Report
– A PwC survey found that only 2.5% of the companies surveyed completed 100% of their projects on
time and within budget
– Gartner's industry analysts report a staggering 55 to 70 percent of CRM projects fail to meet their
objectives
• 29% of organizations launch change initiatives with no formalized approach at all
• Despite these statistics, 80% of companies listed leading change as a Top 5
leadership competency
• 85% felt this competency was not as strong as needed in High Potential leaders
• Only 14-25% of organizations sought outside expertise to support change
A summary of research by organizations, including McKinsey, PricewaterhouseCoopers, CIO Magazine, the Standish Group, Ken Blanchard Companies and
others.
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The Value and Difficulty of Frameworks
The difficulty leveraging the value of proven change models may lie less in the construct of the
model itself, and more in the challenge of applying a rational and uniform framework to the
irrational and unpredictable elements of human behavior
• A change management methodology, much like an architect’s blueprint, provides
the overall design and objectives for managing the human aspects of a project
– Solleva Group has expertise applying a variety of change management frameworks, including Kotter,
Beckhard, Pettigrew and Whipp, Lewin and many others
– We can integrate our approach with the methodology preferred by your organization
• It provides a structured plan to help you achieve a desired outcome
• It also gives project resources a consistent way to organize change-related
activities and establishes a common language to conduct the work of change
• However, since the context and challenges are different for each organization
change, our experience suggests that frameworks aren’t enough
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Applying Adaptive Capability: An Architecture of Change
“The architect’s most useful tools are an eraser at the drafting board and a wrecking bar at the site.”
Frank Lloyd Wright
• No matter how well structured and planned, once a project
begins there are obstacles and challenges that require
redesigning the plan or creating work-around solutions to
help meet broader project objectives.
– Some problems are technical problems that can be solved by applying
expertise.
– Others require solutions that are more adaptive and focused on
navigating human emotions and behavior.
– Most problems are a combination of both and require a set of
capabilities that allow change leaders to navigate the ambiguity and
create flexible solutions to keep initiatives on track.
• Successful change architects apply tools, like the eraser and the wrecking
bar, to adapt the methodology-driven blueprint to the situational realities
encountered on change initiatives
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Our Approach to Change Management
Solleva’s Architecture of Change: Science & Art
The Architecture of Change helps you navigate the inevitable challenges and ambiguity once projects
begin by applying adaptive capability in a structured framework that integrates with the technical
objectives of projects
Division of
Task Clarity
Labor
Task Master Tested Tools
Project Mgmt Regular
101 Meetings
Go to the Build
Balcony Relationships
Ask Tough
Listen
Questions
Find the Real Be Brutally
Problem Honest
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The Science of Change: Structure
What is Change Science?
Science provides the structure (roles, tasks, milestones) to support change management
activities. This will help us integrate change into your technical project plan.
Division of Task.....
Clarity
.....
Labor
.....
Task Master .....
Tested Tools
Project .....
Mgmt 101 .....
Regular Meetings
Science
.....
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The Art of Change: Adaptability
What is Change Art?
Art provides ways for dealing with the emotionally and behaviorally driven factors
(networking, political managing, fears and resistance) of change management.
Art
Go to the Build
Balcony Relationships
Listen Ask Tough
Questions
Find the Real Be Brutally
Problem Honest
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Art and Science: An Integrated Model
The Integration of Science & Art is the Difference
Science Initiators Art Initiators
• Missed tasks or milestones • Political landscape has changed
• Inconsistent messaging • Communications between groups
• Risk or issue identification are strained
• Project solutions have missed the
mark
Art
Science Response Art Response
• Perform stakeholder analysis • Identify underlying problems
• Assign Change resources to work • Reintroduce the 10,000 ft view
closely with teams • Ask the tough questions to get
• Reevaluate project plan and stakeholders to acknowledge and
determine contingency plan address the risk
Results: on-time delivery, engaged stakeholders, open
communication, meaningful deliverables
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Change Management Tools and Deliverables
Our change projects have included a number of the following tools and deliverables
• Stakeholder Management
• Readiness Assessment
– Stakeholder Profile Guidelines
– Culture Assessment
– Stakeholder Maps
– Change Capability Assessment
– Stakeholder Action Plans
– Change Competencies
– Feedback Issue Log
– Organization Infrastructure Assessment
– Workshop Materials
• Change Management Work Plan
– Position Descriptions
– Team Charter
• Communication
– Team Critical Success Factors
– Audience Analysis Matrices
– Project Plans
– Media Matrices
• Leadership Preparation
– Materials Templates
– Leadership Interview Questionnaire
• Training
– Leadership Interview Guide
– Competency Requirements
– Leadership Alignment Workshop Materials
– Logistics Plan
• Kickoff Meeting Materials
– Workshop Materials
– Evaluations
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How Solleva Group Supports Change Initiatives
Solleva Group brings expertise to your change effort to ensure you meet project objectives
Change Management Advisory Services
— Change Coaching – Access to senior level consultants who will help you identity overall change framework, develop a
project plan, provide tools and templates and be available for ongoing guidance.
— Change Training – Available in half day, full day, and modular formats designed to jumpstart your team and get you
headed in the right direction.
Project Management Services
– Solleva Group will help you by building detailed project plans, attending project meetings, providing tools and templates
and ongoing project management support. We can help you prioritize your actions, determine resource gaps and
manage to key milestones. This allows you to focus on understanding stakeholder needs and shifting attitudes and
developing messages to key audience groups.
Full Consulting Support
— Change Strategy and Planning – We identify overall project objectives, produce project plans and provide ongoing
updates and reports. Solleva Group can partner with you to perform stakeholder analysis and build action plans for
addressing influential and impactful groups appropriately.
— Communications – We can create stakeholder and project team communications using a variety of formats that are
tailored to align with organization level and corporate brand.
— Training and Knowledge Transfer – Our consultants will help you identify learning requirements, develop content, and
deliver training material via a wide range of learning vehicles
— Analysis of People Implications of Change – We identify the effects that change will have on your people and can help
you make changes to roles, job descriptions, competencies, and processes and we can build the tools to support them.
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Additional Solleva Group Services
In addition to our core change services, Solleva Group can provide expertise to help you address
the infrastructure required to achieve long-term, sustainable results
Role
Process
Definition
Redesign
& Design
Change
Management
Talent HR
Assessment Effectiveness

Who Is Solleva Group?
We are a new firm that brings together a team of seasoned experts with a shared passion for
helping organizations manage change.
• The Solleva Group can hardly say it has a history. While we are newly formed and not yet a
recognized name in the world of change management services, we are anything but new to
the world of organization transitions.
• We understand change management from a variety of perspectives and bring deep
experience and a proven track record in managing these initiatives.
– Our partners have held executive roles in major companies and have led practice areas at leading
consulting and service organizations.
– Our team members’ capabilities span change management, communications, technology,
outsourcing, finance, human resources, process standardization, organization and job design,
operations management, shared services, . . . and more.
– Our team members have managed a myriad of change initiatives such as technology and outsourcing
implementations, merger integrations, divestitures, leadership transitions, restructurings and
downsizings, and broad-based culture change for companies of all sizes ---- from major global
organizations to regional family-owned businesses.
– Our team members have deep expertise in a variety of industries including financial services,
pharmaceuticals, manufacturing, health care, utilities, media, chemicals, business services,
education, government, and nonprofits.
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