This presentation demonstrates the importance of exit interviews and intercept surveys. It also includes some of the common challenges that museums and attractions face, along with best practices to overcome these challenges. Available solutions and technology tools are highlighted. SESSION PRESENTERS Ravin Shah, Co-CEO and Founder, Quick Tap Surveys Rory Cory, Senior Curator, Military Museums of Alberta

1. Survey Says?
ISHA Conference 2016

2. I’m Ravin, pronounced Ravine

3. Where I live(d)

4. The team I work with

5. Launched in 2012 to
help organizations
conduct surveys that
are easy to create and
fun to do.
Countries
110+
Users
90,000+
Surveys
10,000,000+
Made with ♡ in Toronto, Canada
About QuickTapSurvey

6. Why QuickTapSurvey?
No Internet
Required
Designed for
In-Person
Quick and Easy
Setup

7. Survey 1
Learning about you

8. Agenda
● Why collect visitor feedback?
● Best practices
○ Before - Designing your survey
○ During - Getting survey responses
○ After - Taking action on your data

9. Why collect visitor
feedback?

10. Improve visitor experience

11. Get ahead on market trends

12. Understand strengths and weaknesses

13. Program planning

14. Connect with your community

15. Motivate your team

16. Designing your survey

17. Develop solid objectives first

18. Understand the visitor journey

19. Stay relevant!

20. Integrate your brand

21. Realistic, actionable analysis plan

22. Getting survey responses

23. Choose your channel wisely

24. Visual appeal and ease of use

25. Incentive

26. Fit into the visitor journey

29. Taking action on your data

30. Analysis

31. Work backwards

34. Close the loop

35. 3 horizons

36. Not one, not two, not three...

37. Survey Says?
Ravin Shah
Founder & Co-CEO
QuickTapSurvey