Irina Romanova is seeking a challenging management position utilizing her extensive management experience. She has over 20 years of experience in sales support and customer account management, specializing in relations with countries in the Former Soviet Union and Middle East. Currently she is the Sales Support Manager at UOP Limited - A Honeywell Company, where she manages a customer order department and mentors new employees. She has received several recognition awards for her sales and collection efforts.

1. Irina Romanova
CONTACT DETAILS
(01483) 561 936
mobile (07796) 680 163
irina.romanova@btinternet.com
36 Сlayhanger
Guildford,
Surrey, GU4 7XT
England
CAREER OBJECTIVE:
Seeking a challenging, growth-oriented management position where an extensive management
skills, education and varied abilities will be used effectively to achieve rewarding and long-term
growth opportunities.
PERSONAL PROFILE
Professional, with strengths in accounts receivables & collection, dispute settlement, customer
account analysis and reconciliation, export-import. Have extensive experience with the FSU and
Middle East countries. Broad knowledge of legal, financial and governmental regulations in the
FSU countries. Self-starter, enthusiastic and self-motivated, with well developed ability to
prioritise workflow and perform well under pressure. Have excellent decision making skills.
Strong team player.
WORKING EXPERIENCE
Sales Support Manager
Customer Order Management Group
Process Technology and Equipment
UOP Limited – A Honeywell Company 2012 - present
UOP is a wholly owned subsidiary of Honeywell. It is an international supplier and licensor of
process technology, products, engineered systems, process plants and technical services to
the petroleum refining, petrochemical, gas processing and energy industries and is a leader in
the research and development of petroleum and petrochemical processing.
Primary responsibilities include:
• Manage day-to-day functions of customer order management department responsible for
projects creation, projects execution, order entry, invoicing, sales and collections support;
• Act as mentor to new hires on business/work processes as well as business software
(SAP) for Project Systems and Sales & Distribution modules including Business
Forecaster;
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2. • Provide management information reports, meet management deadlines and consistently
achieve desired results;
• Provide support on Process improvements and enhancements, system issues and
problem resolution;
• Strong interface with other departments within the organization;
• Ensure continuous training for compliance to Company/COM work policies and procedures
and SOX requirements;
• Provide support on Financial instruments;
• Manage goals and conduct mid-term and end of year HPD;
• Manage, coach and train COM to reach overall objectives;
• Provide regular monthly reports for billing milestones, review and monitor with COM team;
• Participate in cash forecast generation and revenue forecast meetings;
• Responsible for group work scheduling and vacation planning;
• Issue ad-hoc reports to management, as required.
Senior Sales Support Specialist
Customer Order Management Group
Process Technology and Equipment
UOP Limited – A Honeywell Company 1993 - 2012
Primary responsibilities included:
• Accountability for all aspects of customer order fulfilment in the FSU and Middle East;
• Direct participation in pre-sales activity directed towards ensuring contracts fulfil UOP,
customer and applicable governmental requirements;
• Creation of new projects in SAP Business Forecaster;
• Deliverables tracking and the provision of a responsive customer interface with regard to
projects order status;
• Be the Single Point Contact for customer account administration;
• Improve and enhance customer relationships. Be responsive and sensitive to the
customers’ request/needs with commitment to customer satisfaction;
• Be proactive in problem solving and conflict resolution and approach the resolution of
conflicts collaboratively;
• Preparation and timely issue of accurate sales invoices and associated backup
documentation in accordance with contractual commitments;
• Liaison with finance department to set up and manage appropriate financial instruments;
• Coordination and preparation of documents for presentation against letters of credit;
• Participate in customer sales strategy meetings;
• Mentor team members and act as a deputy to a COM manager during absence;
• Customer follow-up on accounts receivables to maximise probabilities of payment.
Responsible for $90 million receivables per year.
Assistant to Technical Manager
ASM Schipal GmbH 1991 - 1993
Moscow
Moscow branch of an Austrian chemical and pharmaceutical production company.
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3. Main responsibilities included daily contact with customers, arranging and participation in
technical meetings, assisting in business development in the FSU market and growth of
customer base.
Assistant to General Director
“O.K.SANA International Ltd.” 1990 - 1991
Moscow
Irish startup wholesale and retail clothing and food company.
Responsibilities included assisting the general director in establishing the company’s business
in Russia.
Interpreter
Hotel “Metropol” 1984 – 1990
Moscow
One of the oldest five star hotels in the heart of Moscow.
Main responsibilities included answering clients’ inquiries pertaining to hotel services,
registration of guests, travel arrangements, entertainment, tours, taxis, theatre and restaurant
bookings. Was well known for providing service with a smile. 
EDUCATION
October 1998
Moscow Institute of International Business at the All-Union Academy of Foreign Trade.
Completed special training program “Organization of Foreign Trade Operations”.
March 1996
Russian-American International Academy “Intercollege”, Moscow. Completed the full course of
"Economics, finance and law” in the speciality - manager. Course included accounting,
marketing, securities, management, business image, psychology of success, law, banking
business/currency operations, practice of banking business, world economy and notariat.
September 1985 - July 1990
Master’s Degree at Moscow University of Linguistics.
Additional Training
Various company qualification improvement courses:
• General Contract Knowledge;
• Theory of Negotiation;
• UOP Finance Training;
• Letters of Credit/Bank Guarantees Workshop;
• Principals of Accountable Leadership;
• Miller Heiman Strategic/Conceptual Selling Course;
• Six Sigma Green Belt Certified;
• Taking On a Management Role Module;
• Managing People at Honeywell.
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4. RECOGNITION AWARDS
During the course of career with UOP Limited have received the following recognitions:
• Outstanding Employee Performance Award in 1994 for support of UOP growth (hat caption:
“Whatever It Takes”);
• Special Recognition Awards for the outstanding contribution/performance in 1998, 1999,
2000, 2002, 2003, 2004 and 2006;
• Bronze Bravo Award in 2007 in recognition of excellent contribution on collections of
>$10MM;
• Bronze Bravo Award in 2009 in recognition of exceptional receivables collection efforts and
obtaining refund of Saudi tax retentions up to year 2003;
• Silver Bravo Award in 2012 in achieving step out performance in coordinating the setting up
of letters of credit with a UOP customer and in ensuring $43M of collections have been
made on time;
• Silver Bravo Award in 2012 in recognition of excellence in customer receivables and
achieving zero letter of credit discrepancies.
ADDITIONAL INFORMATION
Date of Birth: 22nd
November, 1966
Nationality: British/Russian
Marital Status: Single, one child.
Languages: English fluent; Russian fluent (native)
Computer Skills: SAP proficient; Salesforce.com; Microsoft Office – Word, Excel, PowerPoint
Interests: Sport (running, spinning, aerobics), dancing, country-side walking, skiing,
cycling, badminton, tennis, card making
References are available on request.
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