This document summarizes a case study on governance failure at the Central Remedial Clinic (CRC) in Ireland between 2009-2013. It describes how issues arose between the CRC board and the Health Service Executive (HSE) regarding senior management salaries. Despite warnings from the HSE, the CRC board approved salaries above agreed limits and appointed a new CEO who was also a board member, in breach of its funding agreement. This led to the HSE withdrawing funding and the entire CRC board resigning in December 2013. The document reflects on how the situation could have been avoided if the CRC had remembered its primary purpose as a charity serving people with disabilities, rather than getting caught up in the dispute between it and the HSE.
1. ICSA Ireland Conference
Effective governance in uncertain times - the evolving role of
the company secretary
Tuesday 23 May, Ballsbridge Hotel, Dublin
9. Strategy – Case Study
• 1987
o IFSC established
o Gandon Securities raises $50mn in Equity and Sub-
Ordinated Debt from a range of domestic and
international institutions
o Gandon was first institution to get a licence to operate
from the IFSC
• Strategy
o To hire the best proprietary traders and effectively
operate as a Hedge Fund under a corporate structure
o Some independent directors
o Risk management system that give 1 in 10000 chance
of wiping out equity
10. Strategy – Case Study
• 19 October 1987
o Black Monday
o Equity Prices collapsed 22% in one day
o Strategy in tatters….shareholder unease and risk
management system in question
o Equity intact!!!
11. Strategy – Case Study
• Strategy Change
o Focus on positives
o Talented people
o International Network
o Capital to seed new businesses
o Trading skills
12. Strategy – Case Study
• 1990-1995
o Seeded Ireland’s first Futures Fund Management business
o Became alternative provider to SME sector of derivatives
in competition to Banks
o Started an International Structured Finance business
o Created reputation for entrepreneurial culture and quality
staff
o Profits rising…diversified business streams…
shareholders happier
o Future bright as an independent financial services
company
13. Strategy – Case Study
• 1995-1996
o Surprise developments
o Staff defections and bid from Woodchester Credit
Lyonnais Bank
o Sale necessitated breakup of business
o Managed Futures business sold to IIU
o Gandon became subsidiary of Woodchester acquiring
responsibility for the management of their treasury and
corporate loan books
o Proprietary trading now incidental to remaining business
o Strategy now clearly fee based businesses
14. Strategy – Case Study
• 1996-1998
o Happy Days….
o Devolved management, supportive shareholder,
client acquisition strong and business lines
evolving
o Stakeholders are aligned
15. Strategy – Case Study
• 1998-2000
o The left field….
o GE purchase Woodchester
o Gandon does not fit into their strategy
o Profits delay the inevitable
o Management organise sale to Investec
16. Strategy – Case Study
• April 2000 to June 2012
o Investec Ireland
o Early successes derailed by foray into Property Lending
o Position recovered by profits on International Business
o Access to ECB Funding a strategic advantage
o Focus on Capital Light businesses
o Exited lending, except to existing clients
o Increased franchise through acquisition of NCB in 2012
17. Strategy – Case Study
• 2017 Current Strategy
o Concentrate on capital light high touch customer
centric businesses that provide financial solutions
to corporates and high net worth individuals
18. Strategy – Case Study
• Lessons
o Strategy must be flexible
o Shareholders must be aligned
o Culture must suit the environment
o Disappointment and failure go hand-in-hand with
success
What have we
Learned ?
19. Strategy – Case Study
• Leading change in uncertain times
o Brexit
o Trump
o French Presidential Election
o Taoiseach steps down 17 May 2017
o UK General Election 8 June 2017
o German Federal Election 24 September 2017
o Irish economy
….. the only certainty is uncertainty and
the only constant is change
Best President
Ever !!!
*Alternative Fact !!!!!!
BREXIT!
21. Who we are…
• Investec came to Ireland in 2000 when the Investec Group acquired Gandon Capital Markets, a treasury and
corporate banking operation. In 2012, Investec acquired the NCB Group, whose main activities included
stockbroking (private client and institutional), bonds, corporate finance, venture capital investment and
international funds listing.
• Since 01 October 2013, the Investec businesses in Ireland have been aligned with the existing Group structure /
pillars of Specialist Bank and Wealth & Investment.
• Investec is a leading specialist bank and wealth and investment manager in Ireland with Headquarters at Harcourt
Street, Dublin 2 and a regional office at One Albert Quay, Cork. Investec’s main activities in Ireland include wealth
management (private client and institutional), private banking, corporate treasury and FX, Corporate Finance and
Venture Capital Investment. Investec employs a team of c. 250 in Ireland.
• The Investec Group is an international specialist bank and asset manager. It provides a diverse range of financial
products and services to a select client base in three principal markets: the United Kingdom & Europe, South
Africa and Asia/Australia. The Group was founded in 1974 and currently has approximately 9,000 employees with
offices in 14 countries. Investec is dual listed on the London Stock Exchange and the Johannesburg Stock
Exchange. Investec is a FTSE 250 company.
• Investec plc is quoted on the Johannesburg and London stock exchanges with a market capitalisation of
£5.7bn as of 17 May 2017. Investec’s three principal areas of business worldwide are Specialist Banking,
Wealth and Investment and Asset Management. For more information, visit www.investec.ie.
Michael Cullen, CEO Investec Ireland
22. Eyes wide shut: a case study on
governance failure
Stephanie Manahan, CEO, Central Remedial
Clinic
23. ‘Eyes wide shut’
A case study on Governance Failure
ICSA
The Governance Institute
23rd May 2017
24. 65 years of service
for people with physical & multiple
disabilities
26. What Happened…
• 2009
• 2009 commencement of formal service level agreements
• April 2009:
– The HSE wrote to the Chair of the CRC requesting that
senior management remuneration be reduced.
• June 2009:
– The CRC responded ; remuneration of the CRC Senior team
was a matter solely for the CRC Governors.
– In the AGM of that same month the following was noted
in the minutes of the AGM from the then Chairman that
there were ‘difficulties with the HSE…..and could signal a
difficult year ahead’
27. • 2010
• June 2010:
– The CRC appointed 3 new people internally to the senior
management team and all 3 were granted top-ups on their
salaries.
• 2011
• November 2011:
– The CRC committed in writing to complying with HSE
salaries for future appointments.
28. • April 2012:
– Discussion at Board on the senior management
remuneration; the Board agreed to keep salaries as they
were.
• December 2012:
– The media interest in salaries at executive levels across the
state and state funded sector. Journalist FOI request for
information on the salary of the CRC CEO prompted
discussion at the Board.
– It was decided to continue with the same remuneration
levels despite a government position on the establishing a
maximum of no one earning greater than €200,000 at the
time on a public salary.
29. • March 2013:
– 15th of March HSE Internal Audit issued its report dealing with salary
top-ups.
– Later that month the Board of the CRC announced the retirement of
the CEO and agreed a retirement package with him.
– The salary of the new CEO discussed; set at a reduced rate but non-
compliant with the HSE rate.
• April 2013:
– The Board agreed that the outgoing CEO would take up a position on
the Board on his retirement.
– The CRC wrote to the HSE informing them of the plan to recruit a new
CEO and move towards the HSE pay scales.
30. • May 2013:
– HSE requested business case for replacement of the CEO and
agreement on the salary as per Service Agreement and previous
correspondence.
– CRC continued with the recruitment and agreed the interview panel
for the post of CEO (3 CRC Board members made up the interview
panel)
• June 2013:
– CRC Board approved appointment of new CEO. The successful
candidate was a current member of the Board of the CRC.
– HSE advised the Chairman of CRC that there was no approval to
proceed with the recruitment of the CEO and to stop any process
immediately.
– The HSE wrote twice to the Board of the CRC to request cessation of
the CEO recruitment process.
31. • July 2013:
– The HSE requested confirmation that no appointment had been made
and that the process had been halted.
– The CRC responded with the announcement of the new CEO
– The HSE requested all documentation pertaining to the recruitment of
the new CEO and reminded the CRC it was in breach with its service
arrangement.
– The HSE issued a first performance notice .
• August 2013:
– A special meeting of the CRC Board agreed a non-confrontational
approach and agreed to meet with the HSE.
– A second performance notice was issued to the CRC for failure to
submit documentation and a portion of funding was withheld.
32. • September 2013:
– Documentation sent to HSE regarding the recruitment
process.
• October 2013:
– meeting between the HSE and the CRC to discuss the
issues.
• November 2013
PAC notified the HSE that it would examine the findings of
HSE’s Internal Audit report on Section 38 Remuneration.
– November 23rd…..
33.
34. • December 2013:
– December 6th: the new CEO resigned
– December 11th: first appearance of the CRC at the
Public Accounts Committee
– December 13th: the Board of the CRC resigned en-
masse.
• The story that followed is well known and well
documented but what if things had been different?
• How could events have been arrested and crisis been
averted and who was responsible for the catastrophe
that it became?
35. Amongst all this Noise….
a quiet voice…..
Between the positions taken up
HSE V CRC
CRC v HSE
Funded Section 38 V Incorporated Entity
One thing was forgotten….
36. The CRC was a charity….
the impact on the Charity Sector was
catastrophic
38. Roads to
Ruin*
Board Skill &
NED Control
Board Risk
Blindness
Poor Leadership
& Culture
Defective
Communication
Excessive
Complexity
Inappropriate
incentives;
explicit or
implicit
Glass Ceilings
39. The Key Factors
Board Skill & NED Control
• Not being in effective Control of the
Organisation
• Not having the skills necessary on the Board
to understand & oversee the business
• Being blinded by a charismatic leader
40. Key Factors
Board Risk Blindness
• Failing to identify threats
• Taking a good reputation for granted
• Failing to question success; Luck v Skill
• Senior management oversight
• Setting a risk appetite
• Failure to recognise gradual change in the
landscape; the ‘back story’
41. Key Factors
Inadequate Leadership on Ethos & Culture
• Setting a business and moral compass
• Culture and Values matter
• Setting and embedding a coherent risk
strategy
• Ensuring the moral compass is implemented
throughout
• Risk of double standards
42. Key Factors
Defective Communication
• Information flowing in all directions; up, down
and sideways
• A listening culture
• Learning from own or others experience
• Group think
45. Importance of Relationships
o Relationships recognised as a principle risk
o Impact of failing to build effective
relationships
o Reliance on personal capabilities rather than
embedded in corporate ethos.
o Relationships need to be managed to ensure
success
46. What have we done?
At Board level
• New structures
• Reporting mechanisms
• Oversight &
accountability
• Directors Handbook
• Effectiveness review
• Annual committee
reviews
• Independent Co Sec
• Risk Register Oversight
At Management Level
• New Structure
• Authority levels
• Internal controls
• Reporting Structures
• Review of roles & Responsibilities
• Annual objective setting and
review
• Interface with Board via
committee structure
• Communication Strategies
47. What have we done
• Strategic Plan
• Comprehensive Stakeholder
engagement
• MVV Review
• MVV Workshops
• Detailed Implementation Plan
• Dashboard tracker
• Open Recruitment
• Comprehensive
Stakeholder analysis
• New Traditions
• SORP Compliance
• Governance Code
• Charities Regulation
Authority
• Statement of Guidelines of
Fundraising Principals
• Staff Survey & Follow up
• Service User Survey &
Follow up
• Communications Group
• Investment in people &
buildings
48.
49. Reference
• Roads to Ruin; A study of Major Risk Events:
Their origins, Impact and Implications. A report
by Cass Business School on behalf of Airmic
www.airmic.com/roadstoruin
• Report of the Interim Administrator appointed
to the HSE to the CRC and Friends and
supporters of the CRC Ltd.
www.hse/publications
74. M A U R E E N O ’ S U L L I VA N , R E G I S T R A R O F
C O M PA N I E S
CRO – DEVELOPMENTS
IN 2017
75. OVERVIEW
• Expansion of Mandatory E-Filing
• Mandatory e-filing will commence for 4 more Forms
• New requirements for e-filing of Annual Return
• Beneficial Ownership
• S.I. 560 of 2016
• Establishment of central register
76. MANDATORY ELECTRONIC FILING
• Currently only for Registration of Charges (Forms C1,
C1a, C1b and external company equivalents F1, F1a
and F1b)
• From 1st June 2017 it will be mandatory to file the
following forms electronically
• B1 Annual Return
• B10 Change of Director/Secretary or in their particulars
• B2 change of registered office
• B73 change in annual return date
• Paper forms filed after that date will be returned
77. E-FILING OF ANNUAL RETURNS
• As well as filing the B1 electronically:
• Financial statements will have to be uploaded using the pdf upload
facility in CORE
• The filing fee will have to be paid electronically using a customer
account or credit/debit card
• Cash/cheque payments will not be accepted for filing Annual
Returns
• The option of using a ROS signature continues to be available
• Signature pages will continue to be accepted
• Signature pages will have to be received in CRO within 28 days of
capturing B1
• Financial statements must be uploaded before the signature page is
received in CRO
78. AWARENESS CAMPAIGN
• Information campaign
• Direct emails to companies
• Letters to companies who haven’t yet registered an email address on
CORE
• Radio ads
• Newspaper ads
• Information also available through the usual channels
• Website
• E zine
• Twitter
• Youtube channel
• Be ready for 1st June, register now on www.core.ie
79. IMPACT OF AWARENESS CAMPAIGN
• Increase in queries to our Information Unit asking for
information on electronic filng
• Behaviour is already changing
• More payments by customer account/electronic means
• An increase in the number of financial statements being uploaded
80. REGISTER OF BENEFICIAL OWNERSHIP
• Anti money laundering measure
• Required under the 4th Anti Money Laundering Directive
• Central Register to be established by June 2017
• Companies
• Industrial & Provident Societies
• Trusts
• ICAVs
• CRO is likely to host the central register for companies
and industrial and provident societies
81. OBLIGATIONS ON COMPANIES AND
I&PS
• Statutory Instrument S.I. 560 of 2016 sets out requirements
for companies and industrial and provident societies
• Take all reasonable steps to obtain and hold adequate, accurate and
current information in respect of its beneficial owners
• The information required is
• Name, date of birth, nationality and residential address of each
beneficial owner
• A statement of the nature and extent of the interest held by each
beneficial owner
• This information must be kept in the company’s own
Beneficial Ownership Register, as well as
• Date on which a person was entered in the register
• Date on which the person ceased to be a beneficial owner
82. CENTRAL REGISTER
• Four aspects to implementation
• Awareness campaign for companies and I&Ps
• Receipt of information on the register
• Availability of information
• What if information is not given to the Registrar?
• Companies and I&Ps will be obliged to file the
information from their registers with the central register
• This obligation will come through a further S.I. from
D/Finance which is currently being prepared
83. ARRANGEMENTS
• Information will be filed online through a dedicated portal
not through CRO or CORE
• Filing will be free
• Register will open on 26th June and there will a 3 month
period in which to file without being in breach of the
statutory duty to file
• Next steps:
• Finalise design of portal and filing facility
• Awareness campaign
• Decisions remain to be made around access to the information
and compliance measures
84. REQUESTS FOR FURTHER
INFORMATION
• For general queries on the Directive and SI 560 contact
the Department of Finance at:
aml@finance.gov.ie
85. CRO - WHERE TO FIND FURTHER
INFORMATION
• Website www.cro.ie
• E zine – subscribe at www.cro.ie/publications/newsletter
• Twitter @cro_ie
• Youtube channel
https://www.youtube.com/channel/UCkvQn-
QKT1bRaSmL3SPAJDg
87. Companies under scrutiny:
Persons of Significant Control and
Ultimate Beneficial Ownership
Salvador Nash FCIS, Director, KPMG Legal
Services and Head of Company Secretarial
Andrea Sherlock ACIS, Associate Director,
KPMG Legal Services
128. Governance, Risk and
Compliance: Key issues for the
Central Bank
Camille Blackburn, Deputy Head, Risk and
Policy, Central Bank of Ireland
129. Cyber/IT Risks
Camille Blackburn
Deputy Head, Policy and Risk Directorate
Central Bank of Ireland
Governance, Risk and Compliance: Key issues for the Central Bank
Brexit
Central Bank of Ireland - PUBLIC
131. What I am going to cover
• How our expectations of corporate governance have changed over the
last 25 years.
• The potential impact of Brexit on how the regulation of governance
develops in the UK and EU.
• The implications of possible governance reform in the UK for Irish
companies.
132. Corporate Governance: the 1992 view
Corporate governance was defined as “the system by which companies are
directed and controlled”.
As a result, the first UK code addressed only “the control and reporting
functions of boards”.
It also dampened down expectations: “Raising standards of corporate
governance cannot be achieved by structures and rules alone. They are
important because they provide a framework which will encourage and
support good governance, but what counts is the way in which they are put
to use.”
- Cadbury Committee, 1992
133. Corporate governance: the view now
The purpose of corporate governance is “to help build an environment of
trust, transparency and accountability necessary for fostering long-term
investment, financial stability and business integrity, thereby supporting
stronger growth and more inclusive societies.”
- OECD Principles of Corporate Governance (2015)
“Business must rise to the challenge of restoring faith in what they do, and in
the power of the market economy to deliver growth, opportunity and choice
for all”. The issues the government is consulting on are “issues of
competitiveness… as much as they are issues about fairness.”
- UK Government consultation on governance reform (2016)
134. How expectations have increased
• The definition of corporate governance has been expanded to include
“everything that companies do, and every impact that they have”.
• This has created a tendency to treat all business failures and scandals as
governance failures, and as being caused by systemic weaknesses not just
individual behaviour; but also a tendency by policy makers to turn to the
corporate governance framework when faced with a new public policy issue.
• This in turn has led to more regulation, codes and reporting applying to all
companies.
• While general standards of governance have been improved, there is a
significant downside as well…
135. Why is this a problem?
• Using a system designed for one purpose (protecting the interests of the
owners) to address a different one (promoting the public interest) is setting
yourself up for failure.
• It means both that important public policy issues are not being adequately
addressed, and that the regulatory approach to governance is seen as
failing, which leads to…
• Ever more regulation and reporting requirements, which increase burdens
on all companies without eliminating or punishing the bad behaviour of the
few.
136. The governance implications of Brexit
• For the EU: Will corporate governance regulation at the EU level move from
‘comply or explain’ to more mandatory requirements without the restraining
influence of the UK?
• For the UK: How will the UK position itself in order to attract international
companies and investment – high standards or low cost?
• For Irish companies: What will be the impact on companies with London
listings? Will the ISE continue to use the UK Code as its governance
standard?
137. FCA primary markets review
• The UK FCA is consulting on whether to introduce an ‘international segment’
to the London market.
• The background is the decline in secondary listings in the UK, and the lack of
interest shown by overseas companies in a standard listing of equity shares.
But Brexit has created greater interest in the proposal.
• The consultation document asks whether there should be an new segment
for overseas companies which would be less onerous in governance terms
than a premium listing (e.g. lower free float requirements, not required to
apply the UK Corporate Governance Code).
138. Potential changes to the UK Code
• Any incoming UK Government may ask the FRC to use the Code to
introduce new standards or reporting requirements.
• Possible areas would include some aspects of the remuneration process
(e.g. remuneration committee composition, what happens after a vote
against), and stakeholder engagement (e.g. getting the worker voice on
boards)
• The FRC itself has identified areas where it will probably strengthen the
Code (e.g. corporate culture, succession planning, diversity)
• The FRC has also said it will conduct “a fundamental review of the Code to
consider the balance between its principles, provisions and guidance.”
139. Closing speaker: Facing challenges
Bernard Dunne, World Champion Boxer,
TV & Radio Broadcaster and Author
This slide shows the ranges of areas were we need to improve based on your feedback. Fair reflection of where we are?
We will be addressing these areas through the new strategy. The process for the new strategy is…..
Anyone know anyone who has done a CBMT?
How many of you have a mindfulness or meditatation practice
In this example the Natural Person holds 100% of the Irish Company and is the beneficial owner of the Company.
In this example the 4 Natural Persons hold 25% of the Irish Company and there is no shareholder with the sufficient percentage. We must investigate whether there is any varying voting rights which would render one of the shareholders having more than the sufficient percentage of votes.
In this Example Irish Co has sufficient percentage of shares in SubCo and is Controlled by Natural Person so Natural Person is the beneficial owner of Sub Co.