10. Moving from “Compliant”
to “High Performing”
Gender Balance
Human Capital
Disrupter Mentality
Global Mindset
11. Helping Fix the Gender Imbalance
Quotas
Activist Investors
Men Only Diversity Training
The “Disappearing” phenomena
Network, Network, Network!
Get on the radar of Headhunters
Top Down Bottoms Up
- Remove Unconscious Bias
17. NYSE – Highest Performing Boards
Time Frame 2007 – 2017 TSVR
Size 10
NED’s Majority
Gender 25% Female
Chair Only 2 with other commitments
Committee’s Mostly NED’s
18. Making “Great” a Reality
1. Better Recruitment/Engagement– Diversity is Key
2. Chair will become younger “40 Somethings”
3. People Agenda will be central >30%
4. Regular Independent Assessment
26. Conflict in the
boardroom
Emer Daly, Chairman, RSA Insurance Island DAC
Andrew Kakabadse, Professor of Governance and
Leadership, Henley Business School
Gary McGann, Chairman, Paddy Power Betfair plc
30. How about Ireland?
3
0
TOP 10 COUNTRIES GENDER PARITY
0.874
0.845
0.842
0.815
0.800
0.797
0.786
0.786
0.781
0.780
Iceland
Finland
Norway
Sweden
Rwanda
Ireland
Phillipines
Slovenia
New Zealand
Nicaragua
Source: Global Gender Gap Index 2016, World Economic Forum
FEMALE LEADERS IN IRELAND
11% of CEOs 18% of senior
leaders
13% of board
members
8/68 Appointments
42%
32. Closing the Gap
• Raising Awareness
• Building the Pipeline
• Genuine Commitment to Diversity of Thought
• Targets v Quotas
• Know Why, Know Value, Know your Plan
• Measure Success – who’s failure is it if your Board does not attract
diverse interest !
34. Regulate, in the public Interest
Ensure compliance with the law
Support best Governance
A vibrant, trusted Charity Sector,
valued for the Public Benefit it Provides
35.
36. Operating in such a way that it is easy for others to see what actions are
performed.
lifting the veil?
37. Regulatory Framework
Proportionate/Fit for Purpose Infrastructure
• Regulations: Draft Accounting & Reporting Regulations
• Codes of conduct, guidelines and model constitutions
Promote compliance by Charity Trustees
• New IT System to support registration, reporting, compliance
• Trustee ELearning
Clarity of Approach/Expectation
Compliance with the law – Register & Report
Assurance or Escalation – Investigations, sanctions & prosecutions
38. 2016 2017 Trend
Registered Charities 8003 9061
Charity Trustees ? 51,072
Applications received 294 908
Filed Annual Reports 75% 89%
Filed on Time 38% 57%
Concerns received 319 531 66%
Individual Charities 223 351
Concerns closed 129 461 257%
39. Concerns
2014 2015 2016 2017
Series 1 16 212 319 531
16
212
319
531
0
100
200
300
400
500
600
Concerns raised by year
2017 Concerns by category
Financial Control/transparency 30%
Legitimacy of charity 23%
Governance 23%
Other (fundraising/political
campaigning/CRA not primary
regulator)
24%
40. Emerging compliance issues
• Internal Financial Control
• Governance
• Conflicts of Interest
• Transparency, quality of disclosures - SORP
• Fundraising
42. Go to Sli.do to post questions for
the panel
Enter event code #ICSA1
Is your board getting the
right information?
43. Is your board getting the right
information?
Jennifer Sundberg (Co-Chief Executive, Board Intelligence)
Chris Hodge (Policy Advisor, ICSA)
Dublin, 17 May 2018
In partnership with:
49. Effective board reporting: three tools
Board reporting calculator
Launch today!
Self-assessment tool
Coming in the summer
Guidance
Coming in the summer
Keep sending your top tips to: betterboardpacks@icsa.org.uk
64. If you’re thinking…
• PLEASE DON’T LET IT BE ME
• I REALLY HOPE THE MUSIC DOESN’T STOP NOW
• I DON’T KNOW ANY GOOD JOKES
• I HATE BEING PUT IN THE SPOTLIGHT
79. RISK MATRIX
Trivial Minor Major Critical
Likelihood
Certain moderate high severe severe
Likely low moderate high severe
Possible low moderate moderate high
Unlikely low low moderate moderate
IMPACT
116. Your route to mediocrity
Content heavy
they can’t keep up
Speak too quickly
Too much info on slides
audience can’t listen and read
& slides shouldn’t be your notes
Stress – too much content
no impact
they will switch off
Not memorable, no impact ….
all very mediocre
117. Your route to high impact
‘Less is more’
they can keep up
Measured speed
Summary slides
audience can listen then read
slides prompt your big brain
Appropriate content
high impact
they are engaged
Memorable, high impact ….
confident & clear presentation
125. Summary
RockSALT’s A B C of performance development
Volume – speak up
‘Less is more’ content = measured & memorable
Non-verbal – manage your hands & eyes
Look out – focus on them not you
196. The Agenda: does this look familiar?
200
Board Agenda
1. Approval of Minutes
2. Matters Arising
3. Health & Safety
4. CEO Report
5. CFO Report
6. COO Report
7. “Deep dive” (1): Business Unit leader
8. “Deep dive” (2): Investment proposal
9. Risk
10. Analyst report/shareholder register
11. “Governance” issues
12. AOB
197. Agenda: Is the Board is looking backwards?
201
Board Agenda
1. Approval of Minutes
2. Matters Arising
3. Health & Safety
4. CEO Report
5. CFO Report
6. COO Report
7. “Deep dive” (1): Business Unit leader
8. “Deep dive” (2): Investment proposal
9. Risk
10. Analyst report/shareholder register
11. “Governance” issues
12. AOB
• What’s happened: delivery versus
target, process & system issues
• Breakdown of performance:
product/business line; geography
• What’s happened
• Statistics
• Incident
investigation
• What I’ve been
doing/who I’ve met
• What’s happened:
markets, contracts,
successes, problems…
• Market
movements
• Financial results
versus budget
• “This went up,
this went down”
• What we do
• Where we’ve got
to
• Where we’re going
• Principal risks
• Risk heat map
• Key risk indicators??
198. The Agenda: a few tips
202
Ten Top Tips
1. Think about what you’re trying to achieve
2. Focus on what people want to discuss/what
matters
3. Drop the reporting
4. Let the CEO set the scene
5. Come back to the “touchstones”
6. Put the big themes first
7. Inject life into the Forward Agenda
8. Involve the right people
9. Beware the pre-meetings and “briefings”
10. Schedule breaks
201. • About me
• What are the CBI's stated priorities?
• What is the CBI thinking about?
• From the perspective of an Independent Non-Executive Director
Contents
202. • Currently:
–Consultant in the insurance/reinsurance practice at William Fry
–Independent non-executive director of a non-life insurance company
–Director of a pension scheme trustee company
–Director of a professional body
• In the past:
–CEO / Executive Director of a life reinsurance company
–Deputy Head of Insurance Supervision at the Central Bank of Ireland
• In total:
–Over ten years' experience as a member of various Boards …….
About me
203. • "Strategy 2021 – We Want to Hear Your Views" (published 9 May 2018)
1. What should be considered by the Central Bank in responding to the current and
emerging risks in the economy and the wider financial system?
2. What should the Central Bank focus on in terms of the regulation of firms and
markets?
3. What should be considered by the Central Bank in respect of its financial conduct and
consumer protection role?
• Deadline 9 June 2018 – get writing!
What are the CBI's stated priorities?
204. "In terms of our regulatory priorities for 2018, in addition to the Tracker Mortgage
Examination, managing the impact of Brexit is a major task. We expect to see an increased
number of firms that want to establish a presence in Ireland. We also required regulated
firms already here to have robust plans to deal with Brexit in whatever shape it materialises,
especially those companies with exposure to the United Kingdom. In this regard, the level of
preparation by some firms is a concern. We also continue to highlight the potential Brexit-
related risks to the economy, the financial sector and individual firms.
We closely monitor developments in the mortgage market. Our macroprudential toolkit - and
in particular the mortgage measures – are central to increasing the resilience of banks and
borrowers and avoid the risks of credit-house price spirals emerging. A high priority remains
tackling the outstanding stock of non-performing loans in the banking system."
Remarks by Philip R Lane, 9 May 2018
What are the CBI's stated priorities?
205. Annual Performance Statement 2017 – published 15 May 2018
• 2018 Strategic Priorities
–Brexit
–Consumer Protection – "Regulated firms act in the best interests of consumers"
• Tracker Mortgage Examination
• Enhanced mortgage switching measures
• Intermediary inducements
• Culture
–Prudential Supervision
• Increased focus on on-site supervision
• Cross-sectoral inspections on governance, culture & operational risks
• IT & Cyber Risk – new centralised team
What are the CBI's stated priorities?
206. 2018 Strategic Priorities continued
• Prudential Supervision
–Banking
• EBA/SSM 2018 Stress Tests
• Credit risk
• Regulatory reporting
• Operational Risk, Business Models &
Pricing
• Reducing NPLs
What are the CBI's stated priorities?
–Insurance
• Risk management frameworks in
Groups
• Cross-border business model analysis
• Reporting, Data Quality & Governance
–Asset Management / Securities and
Markets
• Operational, governance, conduct and
IT risks
• MIFID II
• Product Governance
• Fees
• Disclosure and research
207. Diversity
"There was a time when I wouldn’t have believed in targets or quotas, but I now see them as a
necessary part of the picture. Now, that may seem inconsistent with my earlier view that merit
should be the primary factor. But in a sense, tools like targets or quotas are not about artificially
levelling the playing field – they are to ensure access to the field in the first place. We will not
achieve gender diversity in governments without greater female representation in national
parliaments to begin with. You won’t get diversity in firms unless you determinedly encourage or
implement change."
Speech by Sharon Donnery, 4 May 2018
What is the CBI thinking about?
208. Brexit
"We are saying to boards and chief executives – you need to mandate your staff to think through
the plausible scenario of a hard Brexit. You need to be costing it and you need to be putting
timelines on it now. You need to encourage your risk managers to be realistic about that worst-
case scenario and not make optimistic assumptions about what Governments and legislators
might do to solve your problems for you."
"We recently wrote to all the insurance companies that we supervise to ask them about their
Brexit preparations. Of the 197 responses we received, 38 companies deemed that Brexit would
have a high impact on their business model and 12 a medium impact. The remaining 147 –
almost three quarters - think Brexit will have little or no impact on them. Given the level of
uncertainty and the range of challenges we have heard about today, this is an astounding
number."
Speech by Ed Sibley, 12 April 2018
What is the CBI thinking about?
209. Culture
"The Central Bank will conduct a review of culture in the five main retail banks in 2018. The
review will be underpinned by the enhanced CPRA Model, which facilitates the Central Bank in
determining how firms identify and manage consumer risks, including the risk that a firm’s culture
does not promote and support the protection of consumers. The Central Bank is working with the
Dutch Central Bank (De Nederlandsche Bank), recognised leaders in the supervision of
behaviour and culture."
CBI Annual Performance Statement 2017 – published 15 May 2018
• The CBI now employs an organisational psychologist – regular articles appearing related to risk
culture
What is the CBI thinking about?
210. Definition of Risk Culture:
"The system of values and behaviours present in an organisation that consciously and
unconsciously shapes the consideration of risk at all levels in the organisation"
The 4 elements in the CBI Risk Culture model:
• Leadership – The commitment to risk management that leaders show through what they say
and do
• Governance – The awareness among staff of their responsibilities and accountabilities, the
appropriateness of policies and level of adherence to same
• Decision Making – The validity and reliability of information feeding into the decision making
process, the aggregation of same and the reward system in place
• Competency – The consideration given to acquiring and developing robust risk skills in the firm
and the allocation of resources
(Taken from CBI Insurance Quarterly Newsletter December 2017)
What is the CBI thinking about?
211. • Get the basics right!
• Good quality and timely information on CBI statements / relevant direct
correspondence
• Transparency, openness and a willingness to answer questions
• A "compliance culture" is no longer enough
• Ever-increasing expectations
From the perspective of an Independent Non-Executive Director
212. What keeps us awake at night?
"The responsibility for ensuring the accuracy of regulatory returns submitted to the Central Bank
lies with the Board and Senior Management; in particular, in respect of the annual returns there is
a requirement for a directors' accuracy certification …. It is the Central Bank's intention to follow
up directly with those that have signed the accuracy certificates on instances where inaccuracies
are evident in the next annual submission.“
Letter from Sylvia Cronin to all insurance and reinsurance undertakings, 16 April 2018
From the perspective of an Independent Non-Executive Director
216. It’s not that simple
Regulatory expectations
Statutory
requirements
Matrix structures
Global policies
MIS structure
Degree of autonomy Strategic direction
Independence
Escalation
Remuneration
2nd & 3rd Lines
Role
Accountability
Culture
Attitudes
Symbiosis
Effectiveness
Value
217. It’s a two-way street – and an opportunity
You need to look what flows - or
needs to flow - in each direction…
And not forget to look beyond
compliance and build in…
ASSURANCE
CULTURE
LEADERSHIP
Adding up to …
VALUE!
218. Helping each other
The Group and the Subsidiary board need to have a clear understanding
Clear expectations around the Board’s
role
DIRECTION, INFLUENCE & AUTONOMY
ASSURANCE FROM A LOWER LEVEL
Empowerment and support
Understanding of responsibilities and
context
Independent oversight
Comfort and early warning
Insight
220. Getting clarity – and a better strategy
It’s not a one-way imposition of strategy: be realistic but realise the value too
Clear direction
Objectives and local milestones
Independent assessment
Expertise: local and more
Insight closer to the ground
STRATEGIC FRAMEWORK & OBJECTIVES
CHALLENGE AND LOCAL INSIGHT
Accountabilities
222. Checking the risk appetite makes sense
Make sure the risk appetite is appropriate and applicable
“locally”
Translation to subsidiary level
Linkage to strategy and targets
Checking management understanding
Judging local suitability (risk, culture…)
Staying close to the regulators
Tie-in to remuneration and culture
RISK APPETITE & CAPITAL ALLOCATION
CHALLENGE & MONITORING
223. Strengthening the control framework
Keeping close to the application of controls and standards “on the
ground”
Clarity of standards and expectations
Coherence and quality
Check on “local” applicability
Judgement of compliance and control culture
Interpretation for the local regulators
Support in interpretation and application
GROUP POLICIES & FRAMEWORKS
LOCAL INTERPRETATION & APPLICABILITY
225. Applying the “sniff test”
Sensing when things aren’t quite right – and letting people
know
Group-wide values and behavioural standards
Support (training, review, surveys…)
Insight into local differences and requirements
“Smell test” and early warning
Knowledge of local management
Group-wide examples and enforcement
ETHICS & BEHAVIOURAL CODES
UNDERSTANDING OF CULTURAL DIFFERENCES
226. Seeing how it’s working in practice
Judging the relevance and how the organisation is responding
Group-wide resources
Best practice and learnings
“Local” support for 2nd & 3rd Lines
Lower level interpretation and flagging
Management accountability
Specialist capability
CONTROL & ASSURANCE RESOURCES
SUPPORT FOR EMBEDDING
227. Some other typical issues
Remuneration Are Group-level processes transparent to the Board?
Are awards communicated to the NEDs?
SLAs Is the Subsidiary getting the right level of service?
Where are the risks and how are they managed?
Communication Are the governance bodies talking to each other?
Is the cross-membership what’s needed?
Membership Is there enough truly independent oversight?
Is executive cross-membership appropriate?
Effectiveness
How is effectiveness being assessed?
What level of assurance and dependency can be leveraged?
Duplication Are there just too many meetings?
Is management time being used effectively?
Management
Information
Is the “cut” supporting subsidiary oversight?
What’s the linkage to subsidiary strategy and risk appetite?
228. Getting a view of effectiveness
Seeing where the problems are – across the Group and locally too
Self-
assessment at
Subsidiary and
Group level:
• Boards
• Committees
• Audit, Risk &
Compliance
• Risk culture