Technology platforms are central to Aimia's value proposition of enabling robust customer loyalty. Aimia is evolving its operating model to a product-based approach to deliver standardized technology solutions across regions. Key products include the Aimia Loyalty Platform for complex programs and the Smart Button solution targeting the retail mid-market. These products are designed to deliver Aimia's loyalty expertise and help clients create unique customer experiences.
How Morgan Stanley is Using Apps to Transform the WorkplaceDreamforce
Join us to learn how IT can be the hero and help accelerate HR transformations. Learn how to create a seamless experience for employees on the front end, all completely integrated with your core HR systems on the back end. Join us to hear from Morgan Stanley on how they're building and deploying apps to better service, engage, and retain employees. Speakers: Brian Kelly, Morgan Stanley's Executive Director of HR IT and Ashvin Parmar, Capgemini's Business Information Management Principal
Understanding Profit/Loss Lineage to Successfully Deploy Information Manageme...Cognizant
Organizations increasingly are embracing information management and business information technology as a means of leading to profitability, but preparation—achieving an understanding of the company's “P&L Lineage”—is an essential first step.
How Morgan Stanley is Using Apps to Transform the WorkplaceDreamforce
Join us to learn how IT can be the hero and help accelerate HR transformations. Learn how to create a seamless experience for employees on the front end, all completely integrated with your core HR systems on the back end. Join us to hear from Morgan Stanley on how they're building and deploying apps to better service, engage, and retain employees. Speakers: Brian Kelly, Morgan Stanley's Executive Director of HR IT and Ashvin Parmar, Capgemini's Business Information Management Principal
Understanding Profit/Loss Lineage to Successfully Deploy Information Manageme...Cognizant
Organizations increasingly are embracing information management and business information technology as a means of leading to profitability, but preparation—achieving an understanding of the company's “P&L Lineage”—is an essential first step.
Forum of Regional Associations of Grantmakers Dreamforce Presentation 2013givingforum
In November 2013, members of the Forum of Regional Associations of Grantmakers presented at Dreamforce on their integrated Drupal-Salesforce Platform.
The platform, powered by a shared Drupal distribution, Salesforce customer relationship management system , and a collective database of grantmaker resources known as the Knowledgebase, has substantially raised the capacity of all participating regional associations to serve their respective members, created internal efficiencies by streamlining operations, and leveled the playing field among them, all at a significantly reduced cost.
The platform has been receiving a lot of attention from the technology and philanthropy fields alike. Recently, it has been featured as a case study in the e-book 8 Amazing Drupal Launches. The Salesforce Suite developed for the platform now has over 13,000 downloads on Drupal.org and is being used by all participating organizations and even United Way!
Essential Habits for Salesforce Admins: Data ManagementSalesforce Admins
As a Salesforce Admin, you have four core responsibilities that you need to master to succeed and grow your career. In this session, we'll dive into the core responsibility of Data Management and the habits you need to build to successfully master it: export data, review duplicates, create a data dictionary, refresh sandboxes, delete junk, and run Optimizer. You'll learn how to develop each habit, with expert advice and key actionable takeaways for you to implement right away.
For more about the four-part Essential Habits for Salesforce Admins series, check out the blog post here: https://admin.salesforce.com/blog/2020/essential-habits-for-salesforce-admins-just-got-bigger-and-better
As a Salesforce Admin, you have four core responsibilities that you need to master to succeed and grow your career. In this session, we'll dive into the core responsibility of Security and the habits you need to build to successfully master it: review roles, profiles, and permissions sets; run Health Check; align with IT, and review login history. You'll learn how to develop each habit, with expert advice and key actionable takeaways for you to implement right away.
Learn about the Essential Habits for Salesforce Admins series here: https://admin.salesforce.com/blog/2020/essential-habits-for-salesforce-admins-just-got-bigger-and-better
Ever wondered what's going on under the hood of your Salesforce org? Join us to learn how to quickly understand the security health of multiple orgs at a glance, and how Salesforce Shield can help satisfy tricky security compliance requirements.
Forum of Regional Associations of Grantmakers Dreamforce Presentation 2013givingforum
In November 2013, members of the Forum of Regional Associations of Grantmakers presented at Dreamforce on their integrated Drupal-Salesforce Platform.
The platform, powered by a shared Drupal distribution, Salesforce customer relationship management system , and a collective database of grantmaker resources known as the Knowledgebase, has substantially raised the capacity of all participating regional associations to serve their respective members, created internal efficiencies by streamlining operations, and leveled the playing field among them, all at a significantly reduced cost.
The platform has been receiving a lot of attention from the technology and philanthropy fields alike. Recently, it has been featured as a case study in the e-book 8 Amazing Drupal Launches. The Salesforce Suite developed for the platform now has over 13,000 downloads on Drupal.org and is being used by all participating organizations and even United Way!
Essential Habits for Salesforce Admins: Data ManagementSalesforce Admins
As a Salesforce Admin, you have four core responsibilities that you need to master to succeed and grow your career. In this session, we'll dive into the core responsibility of Data Management and the habits you need to build to successfully master it: export data, review duplicates, create a data dictionary, refresh sandboxes, delete junk, and run Optimizer. You'll learn how to develop each habit, with expert advice and key actionable takeaways for you to implement right away.
For more about the four-part Essential Habits for Salesforce Admins series, check out the blog post here: https://admin.salesforce.com/blog/2020/essential-habits-for-salesforce-admins-just-got-bigger-and-better
As a Salesforce Admin, you have four core responsibilities that you need to master to succeed and grow your career. In this session, we'll dive into the core responsibility of Security and the habits you need to build to successfully master it: review roles, profiles, and permissions sets; run Health Check; align with IT, and review login history. You'll learn how to develop each habit, with expert advice and key actionable takeaways for you to implement right away.
Learn about the Essential Habits for Salesforce Admins series here: https://admin.salesforce.com/blog/2020/essential-habits-for-salesforce-admins-just-got-bigger-and-better
Ever wondered what's going on under the hood of your Salesforce org? Join us to learn how to quickly understand the security health of multiple orgs at a glance, and how Salesforce Shield can help satisfy tricky security compliance requirements.
Presentation given by CEO Jeff Weiner, and CFO Steve Sordello, at LinkedIn Q2 2013 Earnings Call. For more information, check out http://investors.linkedin.com/.
Comme à chaque Release, nous organiserons une session de présentation des nouvelles features.
Pour cette nouvelle release, nous vous proposons un événement spécial de la rentrée durant lequel l'ensemble des groupes France se connecteront pour vous.
A l'occasion de la sortie de la Winter'22, les Community Groups de France se réuniront pour vous présenter les features à ne pas manquer.
Ce sera l'occasion de faire connaissance avec les différents groupes, et d'avoir un max d'informations sur les évolutions.
La session sera d'ailleurs un peu plus longue (1h30) parce que de nombreux sujets seront couverts.
Merci à tous les Group Leaders pour leur participation :
Bordeaux User Group (Martin Lezer) : https://trailblazercommunitygroups.com/salesforce-user-group-bordeaux-france/
French Riviera User Group (Hugo Rosario) : https://trailblazercommunitygroups.com/salesforce-user-group-french-riviera-france/
Lyon Admin Group (Bertrand Rousset, Frédérique Mounier) : https://trailblazercommunitygroups.com/salesforce-admin-group-lyon-france/
Nantes Admin Group (Julie Boncour, Yohann Chevreux) : https://trailblazercommunitygroups.com/salesforce-admin-group-nantes-france/
Paris Admin Group : (Jean-Michel Mougeolle,Yohann Lecornet) https://trailblazercommunitygroups.com/salesforce-admin-group-paris-france/
Paris Developer Group (Fabien Taillon, Mohamed El Moussaoui) : https://trailblazercommunitygroups.com/salesforce-developer-group-paris-france/
Paris Women in Tech (Doria Hamelryk, Yosra Saidani, Marine Fabro) : https://trailblazercommunitygroups.com/salesforce-women-in-tech-group-paris-france/
Toulouse User Group (Thierry Trouin) : https://trailblazercommunitygroups.com/salesforce-user-group-toulouse-france/
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
3. FORWARD-LOOKING STATEMENT
3
Forward-looking statements are included in the following presentation. These forward-looking statements are identified by the use of terms and phrases such as “anticipate”, “believe”,
“could”, “estimate”, “expect”, “intend”, “may”, “plan”, “predict”, “project”, “will”, “would”, ”should” and similar terms and phrases, including references to assumptions. Such statements
may involve but are not limited to comments with respect to strategies, expectations, objectives, goals, aspirations, intentions, planned operations or future actions.
Forward-looking statements, by their nature, are based on assumptions and are subject to important risks and uncertainties. Any forecasts, predictions or forward-looking statements
cannot be relied upon due to, among other things, changing external events and general uncertainties of the business and its corporate structure. Results indicated in forward-looking
statements may differ materially from actual results for a number of reasons, including without limitation, dependency on top Accumulation Partners and clients, the effective
implementation of Aeroplan Program enhancements and a new financial card partnership and associated cardholder migration, conflicts of interest, greater than expected redemptions
for rewards, regulatory matters, retail market/economic conditions, industry competition, Air Canada liquidity issues, Air Canada or travel industry disruptions, airline industry changes
and increased airline costs, supply and capacity costs, unfunded future redemption costs, failure to safeguard databases and consumer privacy, changes to coalition loyalty programs,
seasonal nature of the business, other factors and prior performance, foreign operations, legal proceedings, reliance on key personnel, labour relations, pension liability, technological
disruptions and inability to use third party software, failure to protect intellectual property rights, interest rate and currency fluctuations, leverage and restrictive covenants in current and
future indebtedness, uncertainty of dividend payments, managing growth, credit ratings, as well as the other factors identified throughout this presentation and throughout our public
disclosure record on file with the Canadian securities regulatory authorities.
Certain slides of this presentation contain forward-looking statements with respect to certain financial metrics in 2014 and 2015, respectively. These statements are not intended to
constitute, nor should they be considered as, financial outlook or guidance within the meaning of applicable securities laws.
The forward-looking statements included in this presentation exclude the effects of fluctuations in currency exchange rates and Aimia Inc. (“Aimia” or the “Corporation”) has made a
number of general economic and market assumptions in making these statements, including assumptions regarding the performance of the economies in which the Corporation
operates and market competition and tax laws applicable to the Corporation’s operations. In addition, Aimia has made a number of specific assumptions in making these statements,
including, (i) a level of growth for Aeroplan’s financial card business that is consistent with the general Canadian premium credit card market, and (ii) growth in the Corporation’s non-
Aeroplan related business consistent with the Corporation’s three year plan. The Corporation cautions that the assumptions used to make these statements, although reasonable at
the time they were made, may prove to be incorrect or inaccurate. In addition, these statements do not reflect the potential impact of any non-recurring or other special items or of any
new material commercial agreements, dispositions, mergers, acquisitions, other business combinations or transactions. The financial impact of these transactions and non-recurring
and other special items can be complex and depends on the facts particular to each of them. We therefore cannot describe the expected impact in a meaningful way or in the same
way we present known risks affecting our business. Accordingly, our actual results could differ materially from the forward-looking statements made in this presentation.
The forward-looking statements contained herein represent the Corporation’s expectations as of September 18, 2013 and are subject to change. However, Aimia disclaims any
intention or obligation to update or revise any forward-looking statements whether as a result of new information, future events or otherwise, except as required under applicable
securities regulations.
For further information, please contact Investor Relations at 416 352 3728 or karen.keyes@aimia.com.
3
4. INTRODUCTIONS
• Appointed Regional President in Jan 2013
to invigorate US business development
and growth
• Former McKinsey Partner where he led the
Global Loyalty Marketing Practice; 20+ years
of experience in marketing and strategy
• Started career in revenue management and
sales for United and American Airlines
• Appointed Global CIO in June 2011 to define
the strategy to deliver innovation and growth
• Recipient of Canada’s Most Powerful Women
Top 100 in 2011, Trailblazers & Trendsetters
category and serves on several boards
• 17 years of experience in Technology, including
senior leadership roles at Procter & Gamble
Michael Zea
PRESIDENT & CEO – U.S. REGION
Susan Doniz
GLOBAL CHIEF INFORMATION OFFICER
4
5. TECHNOLOGY ENABLES CUSTOMER LOYALTY AND
IS CENTRAL TO OUR VALUE PROPOSITION
Mobile Social
Real-time Achievement Analytics
Scale
Interaction
Centricity
Insight &
Operations
5
6. Analytics self serve
(ISS) currently
deployed with CVS
Aimia Loyalty
Platform in beta
testing with US
client
US EXAMPLE: DEPLOYING CAPITAL SELECTIVELY TO
STRENGTHEN IT PLATFORMS AND COMPETITIVE ADVANTAGE
6
US$28 million acquisition of
EIM in August 2012 to
advance position in
business loyalty; integration
nearly complete and client
list intact
US$18 million acquisition of
Smart Button in July 2013
to deliver new “Plug and
Play” solution to SaaS
clients
Leverage
acquisitions to
strengthen
existing
positions and
access new
capabilities
Invest in global
product-based
platforms
which address
US needs but
enable
economies of
scale
6
7. EVOLVING OUR OPERATING MODEL: PURSUING A
PRODUCT-BASED APPROACH TO TECHNOLOGY
• Maintain a catalogue
of products
• Consolidate and export
products across regions
• “Innovate often and fail
fast” approach for
new ideas
• Manage Aimia
global products
• Establish Global Product
Center to for our
product suite
• Standardize for
optimization and speed
• Represent regional
market needs
• Integrate regional and
global products to create
solutions
• Leverage regional and
global centers for
scale delivery
Global
Product
Management
Global
Product
Strategy &
Management
Regional
Execution
& Delivery
7
8. US EXAMPLE: ADDRESSING 75% OF THE US RETAIL IT
PLATFORM MARKET WITH PRODUCTIZED SOLUTIONS
• Straightforward needs/buyer
• Typically a single program and brand
• “DIY” solution; $50K-1M spend
$500MMid-Market
~10,000 retailers
$400M
Small Business
~200,000 retailers
$1.6B
US Retail Loyalty Platform Market
• Complex needs/buyer
• Typically global or multi-brand company
• Comprehensive solution with significant
system interconnections; $2-5M spend
$700M
Enterprise
~300 retailers
8
9. Verticals
Retail
CPG
Fin Svcs
BU’s
Proprietary
CoalitionRegions
EMEA, US,
CAN & APAC
Winning
Loyalty
Platform
Robust
Feature Set
1,000+
Requirements
Functional
Groupings
160 Core
Functions
Prioritization
Process
Ongoing
Release
Plan
3rd Party
Experts
External
Validation
Distinctive Functionality
• Loyalty Toolkit
• Dashboard Reporting
• Local or Store Manager Portal
• Social by Design
• Gamification – Challenges
• Real-Time Offer Management
• Location-Based Services
• Mobile Loyalty Applications
• Reduced Time to Market
Competitive Functionality
Baseline Functionality
OUR ENTERPRISE PLATFORM LEVERAGES EXPERTISE
FROM ACROSS OUR BUSINESSES GLOBALLY
9
10. THE AIMIA LOYALTY PLATFORM PROVIDES OUR
ENTERPRISE SOLUTION FOR COMPLEX PROGRAMS
Aimia Loyalty Platform
Groups &
Households
Partner
Monetisation
Interactions
& Transactions
Global
Currencies
Advanced marketing tools for complex
program management
Customer Service
Members
Marketer
10
Demographic
program level
segment
targeting
80/20
configuration
&
customization
Multi-program
regional
by brand
by channel
11. First 10
SaaS clients
First 10M+
member
retail client
First
1M+ member
retail client
50
SaaS clients
Acquired by
Founded
1994 2000 2007 2008 2012 2013
SMART BUTTON HAS BEEN IN BUSINESS SINCE 1994,
TARGETING THE RETAIL MID-MARKET WITH 50+ CLIENTS
11
12. SMART BUTTON DELIVERS SELF-SERVICE PROGRAM
MANAGEMENT WITH AN OUT-OF-THE BOX SOLUTION
Simple
Configuration
Tools
12
13. OUR PLATFORMS HELP CLIENTS CREATE A UNIQUE
CUSTOMER JOURNEY AND EXPERIENCE
Promote & Offer Capture
Purchases
Targeted Offers
Partners & Progress Tracking
Rewards, Promotions
& Charities
Sharing &
Rewarding
via Facebook
Members Engage
Others via Twitter
Enroll & Welcome
13
14. Customer Experience Product Approach Continuous Innovation
• Enhanced user experience
design to drive increased
program engagement
• Intuitive tools that put control
in the hands of the marketer
• Flexible set of platforms
targeted to address specific
market segments to win
• Features and delivery
models to match solutions
with buyer needs to
drive value
• Innovative products
that are cost efficient to
deal with today’s
marketing challenges
• Combining deep and
broad loyalty expertise
with leading loyalty
technology features
OUR PRODUCT APPROACH WILL CONTINUE TO EVOLVE,
BUT WILL ALWAYS START WITH THE CUSTOMER
Our People and Platform Capabilities Combined to Deliver Results
14
15. OUR IT PRODUCTS ARE DESIGNED TO ENABLE OUR
STRATEGY BY DELIVERING OUR LOYALTY EXPERTISE
“Be the recognized
global leader in
loyalty, inspiring
brands to build
unparalleled
relationships with
their customers by
making engagement
more rewarding,
lasting, and fun”
Break away from the pack
Codify and replicate
successful models globally
Strengthen our
current position
Evolve our operating model
Develop or acquire
solutions for new market
segments
Strategic Aspiration Strategic Pillars Focus Areas
Scalable global product
model in development
and delivery
Embed our loyalty
experience into our
Enterprise platform
Match platforms and
delivery models to specific
market segments
1
2
3
4
15