Clean Language is a questioning technique developed by David Grove to explore metaphors and elicit unconscious thoughts. It involves asking open-ended questions using the speaker's own words without assumptions. The 12 basic Clean Language questions focus on developing metaphors, sequences of events, sources, intentions, and necessary conditions. Clean Language helps improve communication and enable change by bringing the unconscious mind into awareness.
We Need To Be Mindful About Mindfulness - Psychology Matters 2017Chris Noone
We are used to hearing about the benefits of mindfulness for everything from relieving stress to making chocolate tastier - it is even being employed by the US military to improve their troops' performance levels. This begs the question of how much do we really know about what mindfulness is, how it might work and in what situations is it truly useful? We'll take a look at how psychology has addressed these questions and what this means for the application of mindfulness in different areas of society.
We Need To Be Mindful About Mindfulness - Psychology Matters 2017Chris Noone
We are used to hearing about the benefits of mindfulness for everything from relieving stress to making chocolate tastier - it is even being employed by the US military to improve their troops' performance levels. This begs the question of how much do we really know about what mindfulness is, how it might work and in what situations is it truly useful? We'll take a look at how psychology has addressed these questions and what this means for the application of mindfulness in different areas of society.
Ray Poynter, founder of NewMR, is writing a new book, based on his popular course ‘Finding and Communicating the Story in Data’.
The book will be published in mid-2022 and as part of the book-writing process, Ray will be sharing sections of his work via three NewMR webinars.
This webinar is the second of three in the series.
Access the whole series from the NewMR site here:
https://newmr.org/events/2022/finding-and-communicating-the-story-in-the-data-2022
Introduction to Critical Thinking SkillsHanis Razak
Definition of critical thinking, core critical thinking skills, asking questions, characteristics of critical thinkers, standard for critical thinkers and exercises.
As museums adapt to an increasingly diverse society, they need methods for taking action against both individual and systemic biases. Rather than expect those who are targeted to effect change in isolation, the Ally Skills Workshop provides techniques for staff, management, and board members to join in shaping a more equitable and inclusive museum culture.
Presenter: Dr. Sheila Addison, President, Margin to Center Consulting
Marriage of speech, vision and natural language processingYaman Kumar
Speech generally is considered to have three parts to it: vision, aural, and the social construct. In recent years, although the field has been moving at a dramatic pace, progress is being made in silos. The primary reason for this being that speech is considered "spoken text" by practitioners and researchers alike. Most open-source datasets due to their distance from real-world conditions help in spreading this false impression. In this condition, it is not surprising that common and important features of speech like intonation and disfluency do not get captured by this intent. This tutorial aims to provide an appreciation of the "full-stack" of speech - aural, vision and the textual (or social construct) parts with a special emphasis on aspects that may have significance for current and future research.
Ray Poynter, founder of NewMR, is writing a new book, based on his popular course ‘Finding and Communicating the Story in Data’.
The book will be published in mid-2022 and as part of the book-writing process, Ray will be sharing sections of his work via three NewMR webinars.
This webinar is the second of three in the series.
Access the whole series from the NewMR site here:
https://newmr.org/events/2022/finding-and-communicating-the-story-in-the-data-2022
Introduction to Critical Thinking SkillsHanis Razak
Definition of critical thinking, core critical thinking skills, asking questions, characteristics of critical thinkers, standard for critical thinkers and exercises.
As museums adapt to an increasingly diverse society, they need methods for taking action against both individual and systemic biases. Rather than expect those who are targeted to effect change in isolation, the Ally Skills Workshop provides techniques for staff, management, and board members to join in shaping a more equitable and inclusive museum culture.
Presenter: Dr. Sheila Addison, President, Margin to Center Consulting
Marriage of speech, vision and natural language processingYaman Kumar
Speech generally is considered to have three parts to it: vision, aural, and the social construct. In recent years, although the field has been moving at a dramatic pace, progress is being made in silos. The primary reason for this being that speech is considered "spoken text" by practitioners and researchers alike. Most open-source datasets due to their distance from real-world conditions help in spreading this false impression. In this condition, it is not surprising that common and important features of speech like intonation and disfluency do not get captured by this intent. This tutorial aims to provide an appreciation of the "full-stack" of speech - aural, vision and the textual (or social construct) parts with a special emphasis on aspects that may have significance for current and future research.
Have you ever needed a way to measure your leadership IQ? Or been in a performance review where the majority of time was spent discussing your need to improve as a leader? If you have ever wondered what your core leadership competencies are and how to build on and improve them, Jennifer Bonine shares a toolkit to help you do just that. This toolkit includes a personal assessment of your leadership competencies, explores a set of eight dimensions of successful leaders, provides suggestions on how you can improve competencies that are not in your core set of strengths, and describes techniques for leveraging and building on your strengths. These tools can help you become a more effective and valued leader in your organization. Exercises help you gain an understanding of yourself and strive for balanced leadership through recognition of both your strengths and your “development opportunities.”
A Quick Master Class in Public Speaking.
Learn the essential elements that must be included in preparing to express your thoughts clearly, succinctly and thoroughly.
Clean Language - a free guide to transforming conversationsAlex Clapson
The world is changing. 'Pull' replaced 'push' a generation ago; now 'help' is replacing 'pull', if you see what I mean.
Instead of 'stick or carrot' there are now far more positive & sophisticated options available to modern communicators, coaches, teachers, managers, & leaders, for motivating, helping, & developing people.
The enlightened & the enlighteners now concentrate on helping people achieve choice & growth by enabling better understanding, awareness, & education.
Clean Language methodology is potentially a very relevant tool in the overall process of working towards positive change.
This presentation talks of how to manage stakeholders - Identifying Stakeholders, build a stakeholder Map and Gamifying prioritization of features through Innovation Games (Prune the Product Tree and Buy a feature)
This is a talk on Leadership Agility - dwells on the mindset of an Agile Leader, different levels of Leadership Agility and the Leadership Agility Compass.
This talks about the 3 different levels of listening - essential for an Agile coach. This presentation also discusses the 5 different types of conflict and what to do to each of these types from a Coaching perspective
This presentation talks of Servant Leadership - the origins of Servant leadership, the characteristics of a Servant leader and the qualities of a Servant Leader
This presentation is about how gamification can be used to drive engagement, used in recruitment, training and use of innovation games in budgeting and performance assessments.
This presentation gives an overview of the 4 approaches to Scaling Agile - Scaled Agile Framework (SAFe), Disciplined Agile Delivery (DAD), Large Scale Scrum (LeSS) and Scaling Agile at Spotify (SA@S).
This presentation is based on the book Creative Visualization by Shakti Gawain. It talks of what Creative Visualization is, where it is used, the 4 steps of Visualization and the elements of Visualization.
This presentation talks of what change management is, why Change management is required and briefly discusses about ADKAR, Kotter's 8 step model, Switch Framework, Kurt Lewin's change model and Virginia Satir model.
This presentation is based on two books - "The Leader's guide to Radical Management" by Stephen Denning and "Joy Inc" by Richard Sheridan. The problems of Traditional management, and the shift towards Radical management along with Innovative practices followed at Menlo Innovations are covered in this presentation.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
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Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
2. Origins of Clean Language
q Developed by Counseling Psychologist, David Grove who
worked with trauma victims during the 1980’s and 1990s
q Clean Language has its roots in therapy, but is branching in
a wide range of other fields
https://www.cleanlanguage.co.uk/articles/articles/283/1/Obituary-of-David-Grove-1950-2008/Page1.html
q Clean Language amounts to a new way of thinking about the way people
think, with profound implications and powerful effects
q It has been used by coaches, mentors, consultants, managers, health
professionals, parents, sales people – almost in any field of human endeavor
q Clean Language is useful in one on one situations and in groups, in formal
settings and in casual conversations.
Renatus Consultants
3. What is Clean Language?
■ Clean Language is a simple set of questions that make use of only the
most basic elements of human perception – space, event, category,
attribution and intention
■ At the most simple level, Clean Language is a set of twelve questions
from which assumptions and metaphors have been “cleansed” as far
as possible.
■ Clean Language can be combined with metaphors a person uses,
creating a bridge between their conscious and unconscious minds.
■ Clean Language is not intended as a tool for manipulating others
Renatus Consultants
4. What is Clean Language?
■ The practice of
– keeping your advice, opinions and assumptions to yourself
– listening and observing with your full attention on the other person’s
words and non verbal signals is known as “behaving cleanly”
■ Ask a general principle, ask your Clean Language questions about the
positive stuff in the speaker’s landscape – the resources they have
and the outcomes they desire.
■ There are no “wrong questions” in Clean Language – only more or less
useful ones in terms of the kind of information they generate
Renatus Consultants
5. What does a Clean Language questioner do?
■ A Clean Language questioner
– Listens attentively
– Remembers that your assumptions, opinions and advice are your own
– Ask Clean Language questions to explore a person’s words,
particularly their metaphors
– Listen to their answers and then ask more Clean Language questions
about what they have said
– Parrot phrases - Uses a person’s own words in your question shows
that you have really been listening.
Renatus Consultants
7. The Clean Language Process
■ Two most commonly used Clean Language questions
– (And) what kind of X (is that X)
– (And) is there anything else about X
X refers to a word or phrase the speaker has used
■ These two questions encourage the person to elaborate on their
experience, to find out more about it.
■ It is recommended that you ask the questions predominantly on the
positive aspects of a person’s experience.
Renatus Consultants
8. Metaphor
■ Metaphor is at the heart of the Clean way of thinking.
■ The word metaphor comes from Greek “amphora” – a storage
container used for transporting valuable goods
■ “The essence of metaphor is understanding and experiencing one
kind of thing in terms of another” - Lakoff and Johnson
■ Very often metaphors say more of the person’s thinking than all their
conceptual words put together.
■ If you can put “It is like …”, “It is as though .. “ or “it is as if …” before
an expression it is metaphorical
Renatus Consultants
9. Metaphors
■ Whenever we compare one thing to another or when we describe one
thing in terms of another, we are thinking in metaphors.
■ Examples
– Look how far we have come
– We are at crossroads
– We can’t turn back now
– We are stuck
– It’s been a long and bumpy road
– Their marriage is on the rocks
Renatus Consultants
10. Metaphors and Clean Language
■ By asking Clean Language questions about the metaphors a person uses, we
are helping them to bring the metaphors into their awareness and become
conscious of their underlying metaphoric thought
■ This provides a bridge between the parts of the mind so that the “hidden” is
revealed
■ The relationship between the conscious and the unconscious has been
likened to the relationship between an elephant and the rider
– The rider represents the “controlled” processes of the mind – the rational
mind
– The elephant represents the hundreds of automatic operations we carry out
every second outside of our conscious awareness – the emotional mind
■ When Clean Language is used, the rider is made aware of what is going on
within the elephant, improves his communication with it and finds ways to
change which suit them both
Renatus Consultants
11. Clean Language Questions
■ There are 12 Clean Language questions which are
combined with words used by the speaker
– Developing Questions
■ Name and Address
■ Asking for a Metaphor
■ Relationship Questions
– Sequence and Source Questions
– Intention Questions
Renatus Consultants
12. Developing Questions
■ When you use the Developing questions, it is as if you are in an old
fashioned darkroom, developing an image from what looks like a
blank sheet of paper.
■ These questions encourage a person to be more specific, to become
clear about what’s true for them
■ It is often worth asking these questions about a single word or short
phrase they have used
■ Split into 3 groups
– Name and Address
– Asking for a metaphor
– Relationship questions
Renatus Consultants
13. Name and Address questions
■ After looking at “what kind of X is that X” and “Is there anything else about that X”
– (And) where is X? (And) whereabouts it X? - you get a name and address
using Clean Language questions
■ The name and address questions encourage a person to elaborate about the thing
they have mentioned to give more details.
■ These questions clarify what the person is thinking about and where it is
■ Help a person to get specific about what they are thinking and talking about.
■ Useful when exploring emotions
■ Have you noticed that when you feel an emotion, you tend to feel it somewhere in
and around the body.
■ Helping some one become aware of the location of an emotion enables them to
become aware of any other information that the emotion holds for them.
Renatus Consultants
14. The “Asking for a Metaphor” question
■ Once you have identified some symbols and locations, the coachee
might spontaneously offer a metaphor – “It’s like …”
■ If not, you could use a Clean Language question
(And) that X is like what?”
■ Ask the question very slowly – giving the person’s imagination a
chance to work
■ Note the question is “(And) that X is like what?” and now “And what’s
that like” - the first one will most likely get a metaphor as an answer
■ When you are working at your best, you are like …. What?
Renatus Consultants
15. Relationship Questions
■ Once you have two symbols, you can find out if, and how, they relate to
each other.
■ Finding out the relationship between symbols is as important as
finding out the symbols themselves.
– (And) is there a relationship between X and Y?
– (And) when X, what happens to Y?
Renatus Consultants
16. Sequence Questions
■ Typically we structure our thinking breaking the continual flow of time into
separate events
■ The Sequence Questions are also used to help a person decide where an event
starts and where it finishes.
■ Whatever event the person is focusing on, there will always be something that
happened before it and something that happens after it
■ By asking Sequence questions – it increases their awareness of the moments
where they might have a chance to do something different in future.
■ Asking Sequence Questions helps the speaker fill in information that they may
not have realized was missing.
■ Also helps a person to decide when an event starts and where it finishes.
– (And) then what happens? Or (And) what happens next?
– (And) what happens just before X?
Renatus Consultants
17. Source Question
■ This is one of the least used Clean Language questions
■ This is different from other Clean Language questions because it
generates several different kinds of source information – any of which
you can then ask a further question about
■ You could also ask this question to get a sense of perspective, or to
unjumble a complex situation or experience.
(And) where could X come from?
Renatus Consultants
18. Intention Questions
■ These are great questions in any sort of coaching context where the
person involved has a desire for something to be different
■ Simply finding out more about our desired outcomes is often enough
for us to work out how to achieve them
■ Also it is about talking and thinking about what you want in positive
terms and have you focused on the goal
■ Asking this question will hold the speaker’s attention on the answer
and encourage them to mentally rehearse their desired behavior so
that when the time comes to put into practice they are ready
(And) what would X like to have happen?
Renatus Consultants
19. Necessary Conditions Questions
■ These questions explore causality and possible obstacles
■ Invites consideration of what conditions need to be in place or need to
be met for a particular desired outcome to be achieved.
■ It is usual to ask layers of these questions, first finding out all, or most
of the conditions that need to be in place for the desired outcome to
be achieved and then checking if each of the conditions can be met.
(And) what needs to happen for X?
(And) can X (happen)?
Renatus Consultants
20. Basic Clean Language Questions
■ Developing Questions
– (And) what kind of X is that X?
– (And) is there anything else about X?
– (And) where is X? (And) whereabouts is X?
– (And) that X is like what?
– (And) is there a relationship between X and Y?
– (And) when X, what happens to Y?
■ Sequence and Source Questions
– (And) then what happens? (And) what happens next?
– (And) what happens just before X?
– (And) where could X come from?
■ Intention Questions
– (And) what would X like to have happen?
– (And) what needs to happen for X?
– (And) can X (happen)
Renatus Consultants
21. Benefits of Clean Language
■ Using Clean Language can
– Help people to make changes they would like in their lives
– Provide both you and them with valuable information about the way
they think and how they do things
– Improve communication, understanding and rapport
– Encourage people to take responsibility for themselves
– Enables you to talk another person’s language, so they feel
acknowledged and heard
Renatus Consultants