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Solution
   Focused
 Approach to
Agile Coaching

    Pierluigi Pugliese
       ConneX o
            X
Workshop!
Interact
Learn
Experience
             Have fun!
Imagine...
What is an Agile Coach?
And many more roles...




                           Consultant                        Coach




                             Mentor                          Trainer
                         Client = Colleague, Team, Manager, Customer, ...
Coaching: opening Options
   by asking questions
Questions




   ...that make the difference
Solution Focused:
Asking the right Questions
-   Steve De Shazer, Insoo Kim Berg et al.
-   “All of the Facts belong only to the
    Problem, not to its Solution”
             (Ludwig Wittgenstein)


             Asking for Solutions is
               more efficient than
           digging in Problem analysis
1
                                            2. Experience
                       How?                 the difference

            3. Find path to
         solution, backwards
                                              The
                                              Goal

                                 The
Client                         Problem


            1. Move to the solution State
The Problem
 The Goal
The Solution State
Where in Agile?
Team Coaching

                                                   1-to-1 Coaching




                Meetings




                It’s an attitude when asking questions!
Retrospectives
          1. Set the stage
          2. Envision a solution
          3. Find the differences
          4. Define the steps needed
             (and action items!)
          5. Close the Retrospective
Planning
    Imagine...
-   Our customer is delighted with our next delivery:
    what does he like most in it?
-   We have delivered a product that brings us ahead of
    the competition: what have we done differently?
Customer Interactions
Imagine our product has
given you a real advantage
in X, what differences do
you notice most?
Coaching Solution Focused
 -   Define the goal       -   Elicit new options and
 -   Ask, don’t suggest       past resources
 -   Don’t judge the      -   Focus on possible
     negative                 solutions
 -   Appreciate the       -   Wait as much as needed!
     positive
Techniques

    Systemic Questions
    Circular Questions
           Scales
          Miracles
         Interviews
Systemic         -   What would be
Questions            different?
                 -   What resources did
                     you use?
 Suppose you     -   How would you
 have achieved       recognise it?
 your goal...
Systemic Questions
           Find the difference that
              makes the difference
                  and ask about it!
Why not why?

-   Use the question “why”
    sparingly
-   Elicits values
-   Promotes problem analysis
-   Rationalises the irrational
-   Stabilises the status quo
What else?




And what else?
Circular
Questions

            -   How would X do it?
            -   How would X notice it?
            -   What would X say?
Your turn...
                              -   Organise in pairs:
                                  Coach and Client
                              -   Client wants to solve a
                                  problem
                              -   Coach asks Systemic
                                  and Circular Questions
                              -   Feedback
                              -   Exchange roles, repeat
Feedback:
-   Coach ➠ Client: % in Solution State
-   Client ➠ Coach: Non Solution-Focused questions
Scales         10

                    Goal

   Steps to
   Solution
               5
               Now
     Past
   Resources
               1
Miracles


-   Imagine... a totally normal evening
-   Sleep normally
-   A miracle happens and the problem you had is gone
-   But you don’t know that, because you were sleeping
-   You wake up in the morning: how would you
    recognise the problem is gone? How would the
    others react?
Interviews
-   I [the coach] am a journalist of the
    [newspaper, magazine, TV, radio,
    internet news...]
-   I’m here to interview you [the
    Client] because you have solved
    brilliantly the problem X
-   All our listeners/viewers/readers/...
    want to know how you did it
-   What was the last step to it?
-   What was the step before the last?
-   What was/is different since you
    achieved your goal?
Your turn...
                              -   Organise in pairs:
                                  Coach and Client
                              -   Client wants to solve a
                                  problem
                              -   Coach asks using all
                                  techniques
                              -   Feedback
                              -   Exchange roles, repeat
Feedback:
-   Coach ➠ Client: % in Solution State
-   Client ➠ Coach: Non Solution-Focused questions
Imagine...

-   Back to the office, you have
    used successfully these
    techniques
-   What did you do differently?
-   Where did you apply them?
-   How did your colleagues
    notice you are now mastering
    these techniques?
Questions?




Now or per email ppugliese: [at] connexxo [dot] com
Pierluigi Pugliese
ConneX o
     X
 http://blog.connexxo.com

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Solution focused approach to agile coaching at Agile Central Europe

  • 1. Solution Focused Approach to Agile Coaching Pierluigi Pugliese ConneX o X
  • 4. What is an Agile Coach? And many more roles... Consultant Coach Mentor Trainer Client = Colleague, Team, Manager, Customer, ...
  • 5. Coaching: opening Options by asking questions
  • 6. Questions ...that make the difference
  • 7. Solution Focused: Asking the right Questions - Steve De Shazer, Insoo Kim Berg et al. - “All of the Facts belong only to the Problem, not to its Solution” (Ludwig Wittgenstein) Asking for Solutions is more efficient than digging in Problem analysis
  • 8. 1 2. Experience How? the difference 3. Find path to solution, backwards The Goal The Client Problem 1. Move to the solution State
  • 11. Where in Agile? Team Coaching 1-to-1 Coaching Meetings It’s an attitude when asking questions!
  • 12. Retrospectives 1. Set the stage 2. Envision a solution 3. Find the differences 4. Define the steps needed (and action items!) 5. Close the Retrospective
  • 13. Planning Imagine... - Our customer is delighted with our next delivery: what does he like most in it? - We have delivered a product that brings us ahead of the competition: what have we done differently?
  • 14. Customer Interactions Imagine our product has given you a real advantage in X, what differences do you notice most?
  • 15. Coaching Solution Focused - Define the goal - Elicit new options and - Ask, don’t suggest past resources - Don’t judge the - Focus on possible negative solutions - Appreciate the - Wait as much as needed! positive
  • 16. Techniques Systemic Questions Circular Questions Scales Miracles Interviews
  • 17. Systemic - What would be Questions different? - What resources did you use? Suppose you - How would you have achieved recognise it? your goal...
  • 18. Systemic Questions Find the difference that makes the difference and ask about it!
  • 19. Why not why? - Use the question “why” sparingly - Elicits values - Promotes problem analysis - Rationalises the irrational - Stabilises the status quo
  • 21. Circular Questions - How would X do it? - How would X notice it? - What would X say?
  • 22. Your turn... - Organise in pairs: Coach and Client - Client wants to solve a problem - Coach asks Systemic and Circular Questions - Feedback - Exchange roles, repeat Feedback: - Coach ➠ Client: % in Solution State - Client ➠ Coach: Non Solution-Focused questions
  • 23. Scales 10 Goal Steps to Solution 5 Now Past Resources 1
  • 24. Miracles - Imagine... a totally normal evening - Sleep normally - A miracle happens and the problem you had is gone - But you don’t know that, because you were sleeping - You wake up in the morning: how would you recognise the problem is gone? How would the others react?
  • 25. Interviews - I [the coach] am a journalist of the [newspaper, magazine, TV, radio, internet news...] - I’m here to interview you [the Client] because you have solved brilliantly the problem X - All our listeners/viewers/readers/... want to know how you did it - What was the last step to it? - What was the step before the last? - What was/is different since you achieved your goal?
  • 26. Your turn... - Organise in pairs: Coach and Client - Client wants to solve a problem - Coach asks using all techniques - Feedback - Exchange roles, repeat Feedback: - Coach ➠ Client: % in Solution State - Client ➠ Coach: Non Solution-Focused questions
  • 27. Imagine... - Back to the office, you have used successfully these techniques - What did you do differently? - Where did you apply them? - How did your colleagues notice you are now mastering these techniques?
  • 28. Questions? Now or per email ppugliese: [at] connexxo [dot] com
  • 29. Pierluigi Pugliese ConneX o X http://blog.connexxo.com