Apothem Advisory
Process Driven Expertise
Supplier	Governance
End	to	End	support	for	buyers
Chetan	Jain
Co-Founder	&	Managing	Partner
2017
Invoice	Auditing
Project	Management
360	View
Financial	Leakages
Contract	Obligations	
Non	Standardized	Processes	
Process	Leakages
End	– To	– End		Ownership	
Change	Management
Productivity		Leakages
Stake	Holder	Engagement
Regulatory	and	Policy	Compliance
Environmental	Leakages
Why	Supplier	Governance?
Source	:	Based	on	report	published	by	a	Big	4 Confidential 2
Buyers § 33%	of	the	company	are	above	average	in	
governance	maturity*
§ Less	than		1/3	of	the	company	have	well	
defined	processes	for	managing	multi-
supplier	environment,	change	management	
and	issue	management	processes*
Ineffective	governance	
of	provider	contracts	
can	cause	value	leakage	
ranging	from	5%	to	25%
Traditional	Approach	&	Challenges
Corporate	Compliance
Finance
Contract	Management
Relationship
Delivery
Performance
Management
Vendor	
Management
Project
Management
Lack	of	visibility	to		other	functions
Lack	of	tracking	of	value	from	
outsourcing	
Metrics	not	aligned	to	business
Inability	to	see	big	picture
Limited	understanding	of	contract
Lack	of	accountability	for	compliance
Lack	of	clarity	on	process
Ineffective	governance	is	due	to	functional	view	of	governance,	operational	transparency,	lack	of	alignment	with	
business.	So	even	if	supplier	achieves	all	the	service	levels	the	stake	holders	is	still	not	satisfied.
Confidential 3
Our	Governance	Framework
Outsourcing	Risk
Supplier	Audits
RISK
Policy
Regulatory
Compliance
Work	Order	Management
Milestones
Project	Management
Spend	Pool
Vendor	Satisfaction
Contract	Interpretation
Vendor	Relationship
Invoice	Validation
Credits	&	Earnbacks
Financial	Analysis
Financial	Management
Document	library
Contract	Changes
Deliverables	&	Obligations
Contract	Management
Action	&	Issues
Balance	Scorecards
Relationship	Management
Service	Level	Validation
End	User	Satisfaction
Performance	Management
4
Our	role	in	supporting	client	team
Assessment
Gap	Analysis
Report	Readout
Live
Shadow	process
Sample	Audit
Training
Create	Training	Material
Training	stakeholders
Implementation
Process	Design
Understanding	environment
In-Scope	Processes
Implementation	Plan
APT	– Live	TM
framework
Apt	- Appropriate	or	suitable	in	the	circumstances	&	quick	to	learn
3Store
TM
End	to	End	Management	Support
Internal	– Team External	Vendor
Supplier
• Creating	/	recommending	
scope	for	outsourcing	
governance	activities
• RFI	/	RFP	or	provide	managed	
services
Software
• Understanding	functional	
requirements
• RFI	/	RFP	for	shortlisting	
software	for	governance	
activities
Staffing
• Create	JDs	for	governance	
team
• Assist	in	shortlisting	candidates
Confidential 5
Implementation	Approach
Staffing	
Assessment*
In	Scope	
Process	
Adaptation
Approvals Training
TrainingApprovals
Vendor	
Selection*
Build	
Vs	
Buy?
Process	
Design
Governance
Maturity	
Assessment
GO	LIVE	
*	3StoreTM scope
In	Scope	
Process	
Adaptation
Confidential 6
Why	Apothem	Advisory?
Process
Best	in	call	process	toolkit	based	
on	our	teams	experience	with,
•30+	client
•90+	Supplier
Driven
Swift	implementations	with	
minimum	effort	from	client	side,
•Assessment	– 2	weeks
•Process	Design	– 8	– 12	weeks
Expertise
Team’s	experience	in	across,	
•Industry – BFSI,	Retail,	Airlines,	Technology,	
Manufacturing,	Healthcare
•Domain - IT	Infra,	ADM,	Telecom,	BPO,	KPO,	
Manufacturing,	Healthcare,	Admin	&	Facilities
Copyright	2016-17	Apothem	Advisory	 Confidential 7
Process		Driven		Expertise…
Chetan	Jain, Co-founder	&	Managing	Partner
Chetan	brings	more	than	20	years	of	experience	across	numerous	areas	encompassing	Vendor	
Management,	Supplier	Governance	Framework,	Operations,	Projects	Management,	Transition	
Frameworks,	Process	Automation	and	Cost	Optimization.	He	has	worked	on	implementing	
Supplier	Governance,	Vendor	Management	frameworks	for	30+	global	clients.	He	has	also	been	
responsible	for	developing	and	maintaining	offshore	supplier	governance	team	which	managed	
total	contract	value	(TCV)	of	USD	11+	Billion	involving	90+	unique	suppliers.
He	was	Vice	President	at	SirionLabs,	as	co-founding	team	member	his	responsibilities	included	
providing	domain	expertise	to	develop	supplier	governance	software	and	operate		managed	
governance	services	and	COE	for	its	clients.
Earlier,	Chetan	has	worked	at	ISG	(Formerly	TPI)	as	Senior	Director	&	Offshore	Head	–
Governance	Services	Business	where	he	was	part	of	global	leadership	team	to	establish	Supplier	
Governance	business,	Aditya	Birla	Minacs	where	he	set	up	the	Business	Excellence	Team	(BET)	
and	played	a	vital	role	in	acquisition	of	Minacs,	a	USD	125M	deal	between	Transworks	&	Minacs.	
He		held	key	positions	at	vCustomer	for	HP	Operations,	Sales	and	consulting	positions	for	
Standard	Chartered,	Kotak	Mahindra	and	Tata	Finance.
Profile	Summary
8Confidential
Apothem Advisory
Process Driven Expertise
Thank	You…
For	Details,	Contact:	
Chetan	Jain
Email	Chetan@apothemadvisory.com
Mobile	+91-9650-425554
Confidential 9

Introduction - Supplier governance