This presentation was delivered at KMWorld 2017 by Craig St. Clair (EK) and Cindy Larson (Adient). It provides lessons learned and best practices regarding the digital transformation of Adient's intranet (SharePoint).
Social Intranet Content Management
- Content management principles
- Rules for creating intranet content
- Writing for the intranet
- Empowering employees to create the RIGHT CONTENT
- Dos and Don'ts for CMS's and SharePoint
Don't Make Us Think: Getting SharePoint to be Useful, Usable, and UsedJ. Kevin Parker, CIP
SharePoint is infamous for being unuseful, unusable, and unused. But the fault is not in the technology—usually, it is a failure to adequately plan and execute practical business solutions that causes SharePoint projects to flounder. It's about user adoption: people need to do their jobs without having to think about how the tools work. In this session, we will explore how to make SharePoint useful, usable, and used through simple information architecture and governance. Presented by J. Kevin Parker from NEOSTEK.
Presented to the Baltimore SharePoint User's Group (BSPUG) in August 2016.
What’s the right Content Management System (CMS) for your business? As an IT leader influencing line-of-business decision-makers, how do you select a CMS that meets your organization’s needs?
In this presentation, Geoffrey Bock, a noted industry analyst, identifies the essential capabilities for managing web content and links them to business benefits. Bock highlights the shifting set of IT tasks for managing websites, and details those that rightfully belong to non-technical users.
In addition, Bock provides a roadmap for linking the IT and business requirements of your organization to the relevant capabilities of a modern CMS platform.
Plan a Successful Information Management Solution ImplementationJ. Kevin Parker, CIP
This presentation should help you:
* Plan your enterprise information strategy, architecture, and governance;
* Recruit an executive champion, cross-departmental partners, and your IT organization;
* Plan for continuous implementation and improvement;
* Plan to promote user adoption of your IM solution.
Office 365 Groups and Planner - Jump Start PM and Digital CollaborationGina Montgomery, V-TSP
Today there are more than 96 million mobile workers! With our organizations shifting into more a digital workplace, easy-to-use and secure collaboration space is a necessity. Used together, Microsoft Office 365 Groups and Office 365 Planner give you a user friendly and a visual way to organize your digital teamwork in a given project! Groups let you hold conversations about what you are working on, get progress updates from the team, and share files. Planner shows all your plans in a centralized view and lets you set due dates, assign people to tasks, and track your progress in a chart—all without the learning curve and ramp-up time usually associated with traditional project management software. Join me in this session and learn how Office 365 Groups and Planner can help you jump start project management while striking the right balance for digital collaboration your organization.
Industry leaders agree that personalized content is vital for increasing customer engagement and driving conversions. In order to remain competitive and to meet the expectations of today's users, many companies have begun to experiment with the enablement of real-time personalization solutions. However, devising a personalization strategy comes with a range of challenges, and best practices for deploying personalization successfully are still emerging.
In this webinar, we will walk through a series of best practices for enabling and deploying real-time personalization in your organization. Topics will include:
Collecting and Connecting Data
Identifying and Segmenting Visitors
Enriching Content with Structure
Tailoring Messaging and Recommending Content
Conducting Experiments and Learning As You Go
Interpreting Results and Measuring Consistently
Security and Privacy Considerations
Social Intranet Content Management
- Content management principles
- Rules for creating intranet content
- Writing for the intranet
- Empowering employees to create the RIGHT CONTENT
- Dos and Don'ts for CMS's and SharePoint
Don't Make Us Think: Getting SharePoint to be Useful, Usable, and UsedJ. Kevin Parker, CIP
SharePoint is infamous for being unuseful, unusable, and unused. But the fault is not in the technology—usually, it is a failure to adequately plan and execute practical business solutions that causes SharePoint projects to flounder. It's about user adoption: people need to do their jobs without having to think about how the tools work. In this session, we will explore how to make SharePoint useful, usable, and used through simple information architecture and governance. Presented by J. Kevin Parker from NEOSTEK.
Presented to the Baltimore SharePoint User's Group (BSPUG) in August 2016.
What’s the right Content Management System (CMS) for your business? As an IT leader influencing line-of-business decision-makers, how do you select a CMS that meets your organization’s needs?
In this presentation, Geoffrey Bock, a noted industry analyst, identifies the essential capabilities for managing web content and links them to business benefits. Bock highlights the shifting set of IT tasks for managing websites, and details those that rightfully belong to non-technical users.
In addition, Bock provides a roadmap for linking the IT and business requirements of your organization to the relevant capabilities of a modern CMS platform.
Plan a Successful Information Management Solution ImplementationJ. Kevin Parker, CIP
This presentation should help you:
* Plan your enterprise information strategy, architecture, and governance;
* Recruit an executive champion, cross-departmental partners, and your IT organization;
* Plan for continuous implementation and improvement;
* Plan to promote user adoption of your IM solution.
Office 365 Groups and Planner - Jump Start PM and Digital CollaborationGina Montgomery, V-TSP
Today there are more than 96 million mobile workers! With our organizations shifting into more a digital workplace, easy-to-use and secure collaboration space is a necessity. Used together, Microsoft Office 365 Groups and Office 365 Planner give you a user friendly and a visual way to organize your digital teamwork in a given project! Groups let you hold conversations about what you are working on, get progress updates from the team, and share files. Planner shows all your plans in a centralized view and lets you set due dates, assign people to tasks, and track your progress in a chart—all without the learning curve and ramp-up time usually associated with traditional project management software. Join me in this session and learn how Office 365 Groups and Planner can help you jump start project management while striking the right balance for digital collaboration your organization.
Industry leaders agree that personalized content is vital for increasing customer engagement and driving conversions. In order to remain competitive and to meet the expectations of today's users, many companies have begun to experiment with the enablement of real-time personalization solutions. However, devising a personalization strategy comes with a range of challenges, and best practices for deploying personalization successfully are still emerging.
In this webinar, we will walk through a series of best practices for enabling and deploying real-time personalization in your organization. Topics will include:
Collecting and Connecting Data
Identifying and Segmenting Visitors
Enriching Content with Structure
Tailoring Messaging and Recommending Content
Conducting Experiments and Learning As You Go
Interpreting Results and Measuring Consistently
Security and Privacy Considerations
"The 3 P's of SharePoint 2013; Planning, Productivity, and Policies" #SPSSVGina Montgomery, V-TSP
Why do SharePoint intranets fail? What is all the buzz about SharePoint 2013? Can I get better governance with SharePoint 2013? Come spend an hour with us while we discuss the three P's of SharePoint 2013. This session describes the importance of information architecture planning; demonstrates SharePoint 2013's new productivity enhancements including social collaboration and task aggregation and project management; presents how to push SharePoint OOTB to create even more productivity within your organization; and finally shows the new governance features using site policies.
Webinar deck "The great intranets of the Intranet Global Forum" highlighting the best intranet case studies from the Intranet Global Forum in NYC, Oct 22 and 23 2015.
Enhance the way people collaborate with documents in share pointHaaron Gonzalez
Come and learn those extra settings we can turn on to enhance the way people collaborate with documents in SharePoint. There is a set of out of the box settings available in a document library that we can configure to provide a friction free experience for document authors and content consumers.
Information capture includes digitization of paper by scanning, but it also includes a lot more. In this presentation, we explore how to do capture better with strategy, architecture, governance, and continuous business process improvement.
This is adapted from presentations I have given recently, including an AIIM webinar and a Washington, D.C. area government records and information management user group.
Exploring the SharePoint 2013 Community Site TemplateSusan Hanley
Presentation that reviews tips and tricks for using the SharePoint 2013 Community Site template to support online communities of practice and moderated discussion forums.
Introducing communication sites for communicators #spsottawaKanwal Khipple
Are you an internal communicator who owns and manages the intranet? Are you looking to redesign your intranet but are not sure how Microsoft's Modern Communication sites fit into your project? Attend this session to learn about what features Communication Sites provide and how you can leverage them. This session will also be demo heavy to showcase key features that are available for 1st Release users in Office 365 tenants.
Delivering content with the focus on the best customer experience possible can be challenging in organizations, large and small, but perseverance and diligence can overcome the challenges of conflicting goals, changing strategies, and evolving technologies. We talk about our experiences in working towards a top notch customer experience and how we overcame challenges to move the ball forward.
The Great Dis-Content: Tackling Content in a Website RedesignAndrea Zoellner
*** These slides accompany a talk given at WordCamp Kansas City on June 11, 2016. ***
Revamping the design of a website can be a fun and exciting project. Hopefully, the result is a prettier and more user-friendly site. But don’t forget about content! It’s easy to be consumed by theme design and features while overlooking the impact of a content review on the success of your website redesign.
I’ll share best practices for good website content, audits, and page rewrites while handling the challenges of simultaneous design and text overhauls.
This talk is aimed at webmasters, small business owners, web developers, or anyone interested in tips for effective copywriting, information hierarchy, and project management.
Lessons Learned on Designing an Effective Digital Hub #spfestdcKanwal Khipple
Attend this session to better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy.
Along-side, learning practical tips on how to build your own digital workplace, Kanwal will also share lessons learned on content strategy, migration strategy, brand strategy as well as governance strategy for your SharePoint sites
Thierry Barsalou - IPSEN CIO - on Traction TeamPage for Competitive Intellige...Traction Software
At the Gilbane Conference, Thierry Barsalou, CIO of IPSEN (a global pharmaceutical company), discusses the benefits of and approach to deploying TeamPage for Competitive Intelligence.
See this on our blog at
http://traction.tractionsoftware.com/traction/permalink/Blog119
Lessons Learned on Designing an effective Digital Hub spsvancouverKanwal Khipple
Better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy
Lessons Learned from Designing Award Winning Portals #spshnlKanwal Khipple
No one has been using your employee portal and now you've been tasked with rebuilding it for success. Looking at this project you realize that you don't have sufficient time, budget or resources to deliver the portal successful. Are you wondering what you can do to convince more executives for more budget? Or perhaps, you'd like to be creative with what you have and still exceed expectations? If you've answered yes to both questions, this session is for you.
In this session, we'll go together on this journey on delivering a successful project. I'll be sharing some of my best practices from the field.
In this session, you will learn...
1. Change Management Best Practices
2. Social Collaboration
3. Training and Adoption Strategies
4. Requirement Gathering
"The 3 P's of SharePoint 2013; Planning, Productivity, and Policies" #SPSSVGina Montgomery, V-TSP
Why do SharePoint intranets fail? What is all the buzz about SharePoint 2013? Can I get better governance with SharePoint 2013? Come spend an hour with us while we discuss the three P's of SharePoint 2013. This session describes the importance of information architecture planning; demonstrates SharePoint 2013's new productivity enhancements including social collaboration and task aggregation and project management; presents how to push SharePoint OOTB to create even more productivity within your organization; and finally shows the new governance features using site policies.
Webinar deck "The great intranets of the Intranet Global Forum" highlighting the best intranet case studies from the Intranet Global Forum in NYC, Oct 22 and 23 2015.
Enhance the way people collaborate with documents in share pointHaaron Gonzalez
Come and learn those extra settings we can turn on to enhance the way people collaborate with documents in SharePoint. There is a set of out of the box settings available in a document library that we can configure to provide a friction free experience for document authors and content consumers.
Information capture includes digitization of paper by scanning, but it also includes a lot more. In this presentation, we explore how to do capture better with strategy, architecture, governance, and continuous business process improvement.
This is adapted from presentations I have given recently, including an AIIM webinar and a Washington, D.C. area government records and information management user group.
Exploring the SharePoint 2013 Community Site TemplateSusan Hanley
Presentation that reviews tips and tricks for using the SharePoint 2013 Community Site template to support online communities of practice and moderated discussion forums.
Introducing communication sites for communicators #spsottawaKanwal Khipple
Are you an internal communicator who owns and manages the intranet? Are you looking to redesign your intranet but are not sure how Microsoft's Modern Communication sites fit into your project? Attend this session to learn about what features Communication Sites provide and how you can leverage them. This session will also be demo heavy to showcase key features that are available for 1st Release users in Office 365 tenants.
Delivering content with the focus on the best customer experience possible can be challenging in organizations, large and small, but perseverance and diligence can overcome the challenges of conflicting goals, changing strategies, and evolving technologies. We talk about our experiences in working towards a top notch customer experience and how we overcame challenges to move the ball forward.
The Great Dis-Content: Tackling Content in a Website RedesignAndrea Zoellner
*** These slides accompany a talk given at WordCamp Kansas City on June 11, 2016. ***
Revamping the design of a website can be a fun and exciting project. Hopefully, the result is a prettier and more user-friendly site. But don’t forget about content! It’s easy to be consumed by theme design and features while overlooking the impact of a content review on the success of your website redesign.
I’ll share best practices for good website content, audits, and page rewrites while handling the challenges of simultaneous design and text overhauls.
This talk is aimed at webmasters, small business owners, web developers, or anyone interested in tips for effective copywriting, information hierarchy, and project management.
Lessons Learned on Designing an Effective Digital Hub #spfestdcKanwal Khipple
Attend this session to better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy.
Along-side, learning practical tips on how to build your own digital workplace, Kanwal will also share lessons learned on content strategy, migration strategy, brand strategy as well as governance strategy for your SharePoint sites
Thierry Barsalou - IPSEN CIO - on Traction TeamPage for Competitive Intellige...Traction Software
At the Gilbane Conference, Thierry Barsalou, CIO of IPSEN (a global pharmaceutical company), discusses the benefits of and approach to deploying TeamPage for Competitive Intelligence.
See this on our blog at
http://traction.tractionsoftware.com/traction/permalink/Blog119
Lessons Learned on Designing an effective Digital Hub spsvancouverKanwal Khipple
Better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy
Lessons Learned from Designing Award Winning Portals #spshnlKanwal Khipple
No one has been using your employee portal and now you've been tasked with rebuilding it for success. Looking at this project you realize that you don't have sufficient time, budget or resources to deliver the portal successful. Are you wondering what you can do to convince more executives for more budget? Or perhaps, you'd like to be creative with what you have and still exceed expectations? If you've answered yes to both questions, this session is for you.
In this session, we'll go together on this journey on delivering a successful project. I'll be sharing some of my best practices from the field.
In this session, you will learn...
1. Change Management Best Practices
2. Social Collaboration
3. Training and Adoption Strategies
4. Requirement Gathering
Future of Designing Collaboration Experiences in Office 365 #spshnlKanwal Khipple
Imagine a future where silo'd departments and legacy processes don’t stand in our way. Today’s collaboration needs go from complex collaboration portals to simple innovation hubs and most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today.
For the past couple years, I’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together. In this session, I'll share what I’ve learned about making effective cross-discipline collaboration possible, and leave you with actionable approaches you can use to unite your team's communication and collaboration needs.
IN THIS SESSION YOU’LL HEAR:
• Why cross-discipline collaboration is essential to future-ready digital design, and how you can play a key role in creating the cross-departmental teams to enable innovation
• Real-life industry examples of what it takes to make effective collaboration possible
• Practical techniques you can use to bridge silos, increase productivity, and deliver better outcomes for your teams
PRPL UX Architects, Tricia D'Antin and Rad Kalaf, share their collective knowledge on how to implement an Object-Oriented Content Strategy, from project discovery to organizing into sitemaps.
Topics discussed:
-What is an Object-Oriented Content Strategy?
-Why use one?
-Detailed step-by-step instructions to make your own
-Examples!
Intranets With Office 365: What You Need To Know #INT103 #365EduCon 20211214Kanwal Khipple
There is a growing trend of organisations moving to “the cloud” to meet their intranet needs. While many organisations are running their Intranets “on premise”, many are considering entirely cloud-based solutions or running them on platforms like Office 365. What's more organizations are challenging the Intranet to be more of an interactive and engaging digital hub for their digital workplace than just a communication centric portal.
The top two questions for many companies is “should our intranet be built with Office 365?” and "how should we best leverage it with Office 365?"
In this session we will explore:
• The benefits Office 365 brings to an intranet...
• Where the issues and challenges will lie...
• When and how you may integrate Office 365 with your existing intranet and digital workplace today.
Make Customers Fall in Love with Your Salesforce Self-service CommunityPerficient, Inc.
Many companies face the same challenges with their community: an abundance of great content but no easy way for users to access all that knowledge. In the end, self-service all comes down to the experience and how your users interact with your community in order to find what they need.
Making content discoverable wherever it resides can feel like a Herculean task, but it doesn’t have to be. Our best practices driven webinar, with real life examples from GoPro, demonstrated proven ways to:
-Design an engaging, value-driven community
-Drive self-service success by delivering relevant and proactive answers
-Leverage insights from your member interactions to continuously improve your content
-Create intuitive community experiences that connect your members with answers, faster
No data scientist (or pocket protector) needed!
Introducing Communication Sites for Communicators #spfestchi #CM101Kanwal Khipple
Are you an internal communicator who owns and manages the intranet? Are you looking to redesign your intranet but are not sure how Microsoft's Modern Communication sites fit into your project? Attend this session to learn about what features Communication Sites provide and how you can leverage them. This session will also be demo heavy to showcase key features that are available for 1st Release users in Office 365 tenants.
Developing a Manageable Approach to Utilizing Sitecore at ScaleJill Grozalsky
One question that all Sitecore customers have is how do you make sure you are using the right features and functionality within the Sitecore platform to deliver the customer experience your prospects and customers want and demand. The answer is making sure you do your due diligence in knowing your customers and building a plan that makes sure you are not biting off more than you can chew. And that is what Ecolab is doing. This session will focus on Ecolab’s process of discovery and roadmapping that is helping them incrementally use Sitecore’s features, scale their experience for an audience base with varying needs, and gain executive buy-in along the way.
Km chicago ymca of the usa's extranet - march 2014 KM Chicago
Lisa Tallman, YMCA of the USA's Senior Director, Knowledge Management discussed the evolution of the Y's extranet that supports Y staff and volunteers across the U.S. In particular, she focused on the process used with subject matter specialists to create sites from defining goals through maintenance and measurement.
Heather Hedden, Senior Consultant at Enterprise Knowledge, presented “Enterprise Knowledge Graphs: The Importance of Semantics” on May 9, 2024, at the annual Data Summit in Boston.
In her presentation, Hedden describes the components of an enterprise knowledge graph and provides further insight into the semantic layer – or knowledge model – component, which includes an ontology and controlled vocabularies, such as taxonomies, for controlled metadata. While data experts tend to focus on the graph database components (RDF triple store or a label property graph), Hedden emphasizes they should not overlook the importance of the semantic layer.
Driving Behavioral Change for Information Management through Data-Driven Gree...Enterprise Knowledge
Enterprise Knowledge’s Urmi Majumder, Principal Data Architecture Consultant, and Fernando Aguilar Islas, Senior Data Science Consultant, presented "Driving Behavioral Change for Information Management through Data-Driven Green Strategy" on March 27, 2024 at Enterprise Data World (EDW) in Orlando, Florida.
In this presentation, Urmi and Fernando discussed a case study describing how the information management division in a large supply chain organization drove user behavior change through awareness of the carbon footprint of their duplicated and near-duplicated content, identified via advanced data analytics. Check out their presentation to gain valuable perspectives on utilizing data-driven strategies to influence positive behavioral shifts and support sustainability initiatives within your organization.
In this session, participants gained answers to the following questions:
- What is a Green Information Management (IM) Strategy, and why should you have one?
- How can Artificial Intelligence (AI) and Machine Learning (ML) support your Green IM Strategy through content deduplication?
- How can an organization use insights into their data to influence employee behavior for IM?
- How can you reap additional benefits from content reduction that go beyond Green IM?
Sara Mae O’Brien Scott and Tatiana Baquero Cakici, Senior Consultants at Enterprise Knowledge (EK), presented “AI Fast Track to Search-Focused AI Solutions” at the Information Architecture Conference (IAC24) that took place on April 11, 2024 in Seattle, WA.
In their presentation, O’Brien-Scott and Cakici focused on what Enterprise AI is, why it is important, and what it takes to empower organizations to get started on a search-based AI journey and stay on track. The presentation explored the complexities of enterprise search challenges and how IA principles can be leveraged to provide AI solutions through the use of a semantic layer. O’Brien-Scott and Cakici showcased a case study where a taxonomy, an ontology, and a knowledge graph were used to structure content at a healthcare workforce solutions organization, providing personalized content recommendations and increasing content findability.
In this session, participants gained insights about the following:
Most common types of AI categories and use cases;
Recommended steps to design and implement taxonomies and ontologies, ensuring they evolve effectively and support the organization’s search objectives;
Taxonomy and ontology design considerations and best practices;
Real-world AI applications that illustrated the value of taxonomies, ontologies, and knowledge graphs; and
Tools, roles, and skills to design and implement AI-powered search solutions.
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfEnterprise Knowledge
Heather Hedden, Senior Consultant at Enterprise Knowledge, presented “The Role of Taxonomy and Ontology in Semantic Layers” at a webinar hosted by Progress Semaphore on April 16, 2024.
Taxonomies at their core enable effective tagging and retrieval of content, and combined with ontologies they extend to the management and understanding of related data. There are even greater benefits of taxonomies and ontologies to enhance your enterprise information architecture when applying them to a semantic layer. A survey by DBP-Institute found that enterprises using a semantic layer see their business outcomes improve by four times, while reducing their data and analytics costs. Extending taxonomies to a semantic layer can be a game-changing solution, allowing you to connect information silos, alleviate knowledge gaps, and derive new insights.
Hedden, who specializes in taxonomy design and implementation, presented how the value of taxonomies shouldn’t reside in silos but be integrated with ontologies into a semantic layer.
Learn about:
- The essence and purpose of taxonomies and ontologies in information and knowledge management;
- Advantages of semantic layers leveraging organizational taxonomies; and
- Components and approaches to creating a semantic layer, including the integration of taxonomies and ontologies
Designing IA for AI - Information Architecture Conference 2024Enterprise Knowledge
With the explosive popularity of ChatGPT, organizations are throwing massive budgets and executive attention at the implementation of AI technologies. Making these solutions work for the enterprise can deliver competitive advantage and open up new solutions and business opportunities that were never before possible. However, without the right Information Architecture (IA) foundations, these projects are bound to fail. In this presentation, Marino and Galdamez provided practical, actionable steps around IA that organizations can take in preparation for future AI solutions.
In this session, attendees:
- Reviewed key elements of IA and discovered how their successful design and implementation can lay the foundations for AI;
- Learned basic terminology surrounding AI, as well as different techniques and applications of AI in enterprise environments;
- Gained a deeper understanding of the feedback loops between IA and AI and the corresponding implications on user experience; and
- Received practical advice on IA design to facilitate its implementation and the success of AI efforts.
Heather Hedden, Senior Consultant at Enterprise Knowledge, presented "An Overview of Taxonomies and AI" on January 30th, 2024, in the inaugural webinar of the Artificial Intelligence webinar series: The promise and the perils,” hosted by the Knowledge & Information Management Group of CILIP, the library and information association of the UK. In her presentation, Heather explained, with examples, how both generative AI and other AI technologies support taxonomy development and use and how taxonomies can support AI applications.
Explore the presentation to learn:
Why both top-down and bottom-up methods are needed in taxonomy creation
What AI methods are used for auto-tagging and auto-classification with taxonomies
How AI methods can extract candidate terms for taxonomy creation
How generative AI can be used for certain bottom-up taxonomy development tasks
How AI can be used to analyze a taxonomy against a corpus of documents
How generative AI can be used in queries to analyze a taxonomy
What AI applications taxonomies can support
Nonprofit KM Journey to Success: Lessons and Learnings at Feeding AmericaEnterprise Knowledge
Sara Duane, Senior Consultant within EK’s Strategic Consulting practice, and EK client Tom Summerfelt, former Chief Research Officer at Feeding America, presented on November 7, 2023 at KMWorld. The talk, “Nonprofit KM Journey to Success: Lessons & Learnings at Feeding America” focused on best practices for designing and implementing KM strategies that directly align with nonprofit organizational goals.
Duane and Summerfelt used their first-hand experience developing a multi-year comprehensive KM Strategy for Feeding America to outline real-world considerations and examples of:
Unique KM challenges faced by organizations in the nonprofit space
Considerations for strategic priorities and KM roadmaps for nonprofits
How to describe the business impact of KM for nonprofits
EK presented with Kate Vilches, Knowledge Management Lead at Ulteig, on November 6, 2022 at the Taxonomy Boot Camp Conference, co-located with KMWorld, in Washington, D.C. The talk, “Taxonomy Roller Coasters: Techniques to Keep Stakeholders on the Ride,” focused on proven stakeholder management techniques during enterprise taxonomy development and launch activities.
Gray and Vilches used their firsthand experience to relate advice, share practical tools, and provide real-life examples to ensure successful stakeholder involvement, reinforcing three key themes for attendees:
How to select partners and build coalitions to ensure long term success;
Overview of the steps, stages, challenges, and thrills of defining and implementing an enterprise taxonomy; and
The importance and finesse of effective change management efforts to ensure that stakeholders begin and remain excited and involved throughout the project.
DGIQ - Case Studies_ Applications of Data Governance in the Enterprise (Final...Enterprise Knowledge
Thomas Mitrevski, Senior Data Management and Governance Consultant and
Lulit Tesfaye, Partner and Vice President of Knowledge and Data Services
presented “Case Studies: Applications of Data Governance in the Enterprise” on December 6th, 2023 at DGIQ in Washington D.C.
In this presentation, Thomas and Lulit detailed their experiences developing strategies for multiple enterprise-scale data initiatives and provided an understanding of common data governance and maturity needs. Thomas and Lulit based their talk on real-world examples and case studies and provided the audience with examples of achieving buy-in to invest in governance tools and processes, as well as the expected return on investment (ROI).
Check out the presentation below to learn:
How Leading Organizations are Benchmarking Their Data Governance Maturity
Why End-User Training was Imperative in Seeing Scaled Governance Program Adoption
Which Tools and Frameworks were Critical in Getting Started with Data Governance
How Organizations Achieved Success with Data Governance in Under 12 Weeks
What Successful Data Governance Implementation Roadmaps Really Look Like
Sara Nash and Urmi Majumder, Principal Consultants at Enterprise Knowledge, presented on April 19, 2023 at KM World in Washington D.C. on the topic of Scaling Knowledge Graph Architectures with AI.
In this presentation, Sara and Urmi defined a Knowledge Graph architecture and reviewed how AI can support the creation and growth of Knowledge Graphs. Drawing from their experience in designing enterprise Knowledge Graphs based on knowledge embedded in unstructured content, Sara and Urmi defined approaches for entity and relationship extraction depending on Enterprise AI maturity and highlighted other key considerations to incorporate AI capabilities into the development of a Knowledge Graph.
View presentation below in order to learn about how:
Assess entity and relationship extraction readiness according to EK’s Extraction Maturity Spectrum and Relationship Extraction Maturity Spectrum.
Utilize knowledge extraction from content to gather important insights into organizational data.
Extract knowledge with three approaches:
RedEx Rule, Auto-Classification Rule, Custom ML Model
Examine key factors such as how to leverage SMEs, iterate AI processes, define use cases, and invest in establishing robust AI models.
This presentation was delivered by EK CEO Zach Wahl at the 2023 Midwest KM Symposium in Kent State, Ohio. The presentation defines Knowledge Management and its value. It also covers key industry trends and outcomes.
Building for the Knowledge Management Archetypes at Your CompanyEnterprise Knowledge
Building for the KM Archetypes at Your Company
Taylor Paschal, Knowledge and Information Management Consultant at Enterprise Knowledge, and Jessica Malloy, Senior Knowledge Manager at Harvard Business Publishing presented on April 19, 2023 at the APQC Conference in Houston, Texas on the topic of Building for the KM Archetypes at Your Company. In this presentation, Jessica and Taylor define common types of personalities that are often present when building a KM program. Jessica and Taylor prompted attendees to think through the root causes of various behaviors and the approaches for taking these into account when driving KM forward in round table discussions supported by this worksheet (link). Attendees left with the ability to:
Describe the importance of focusing on the unique culture of an organization when building and iterating on a KM program
Recognize organizational archetypes and know how to adapt their KM program to them
Conduct a cultural assessment of their own organization to ensure their KM program is meeting them where they are
Knowledge Graphs are Worthless, Knowledge Graph Use Cases are PricelessEnterprise Knowledge
At Knowledge Graph Forum 2022, Lulit Tesfaye and Sara Nash, Senior Consultant discuss the importance of establishing valuable and actionable use cases for knowledge graph efforts. The discussion draws on lessons learned from several knowledge graph development efforts to define how to diagnose a bad use case and outlined their impact on initiatives - including strained relationships with stakeholders, time spent reworking priorities, and team turnover. They also share guidance on how to navigate these scenarios and provide a checklist to assess a strong use case.
For KM practitioners, Agile frameworks have long been important for optimizing stakeholder value and satisfaction in KM initiatives. Over 20 years ago, a group of software developers revolutionized their field by introducing the Agile Manifesto to guide their industry in adopting Agile values, frameworks, and practices. However, until now, KM practitioners have lacked a formal framework demonstrating how to apply Agility to KM. In short, it is time to codify these Agile principles in a manner suited for the KM profession. Leveraging the original Agile Manifesto for inspiration, Andrew Politi and Megan Salerno introduced “The Agile KM Manifesto” at KM World 2022. The presentation is designed to initiate a conversation amongst KM practitioners across the industry about this initial version of the Agile KM Manifesto (the 'AKM'), and solicit feedback on future iterations.
Next, the presenters walked through three EK case studies demonstrating how the application of its principles could have saved significant time in those initiatives.
First, we described how a global non-profit approached EK to address duplicate and outdated content, and the lack of content creation standards.
Applicable AKM principle: "Content should only be available to users if it is new, essential, reliable, dynamic, and reusable. If these criteria are not met, the content must be cleaned-up or archived accordingly.”"
Next was a discussion of how national nuclear research laboratory struggled to share and discover knowledge from retiring employees and compartmentalized silos.
Applicable AKM principle: “Tacit knowledge and expertise should be proactively and formally captured and stored in the same manner as explicit knowledge.”
Finally, the presenters described how one of the largest multinational athletic apparel companies struggled to help geographically separated teams collectively and collaboratively reuse knowledge and create content across the globe, even functionally similar focus roles.
Applicable AKM principle: “All KM efforts must leverage a common language. Develop, socialize, and employ a common KM language so stakeholders don't speak past each other and can maintain consensus throughout your KM effort.”
Ultimately, this presentation served to introduce The AKM to the broader community, demonstrate its value, and solicit input from across the industry.
Road Maps & Roadblocks to Federal Electronic Records ManagementEnterprise Knowledge
Angela Pitts, Sr. Consultant at Enterprise Knowledge, and Dave Simmons, Sr. Records Officer at General Services Administration (GSA), presented a case study in federal electronic records management that detailed the success of the GSA's Enterprise Document Management Solution (EDMS). They detailed the strategies used to identify elements of organizational change management required to successfully transition standard functions of records management (RM)—capture, maintenance, disposal, transfer, assignment of metadata, and reporting—from manual, paper-based practices to more efficient and less costly electronic systems.
Records Management is a necessary component of successful Knowledge Management as it systematically manages valuable content created and owned by the business. With technological advancements, most agencies have seen the volume of document records increase exponentially because they are now frequently born and managed as digital content through the records lifecycle. Acknowledging the challenge of managing more content with fewer people, Angela and Dave explained how the design of GSA's lean and agile systems and workflows enabled the agency to reduce the resources and attention needed to manage content collections while maintaining legal compliance and quality standards.
Building an Innovative Learning Ecosystem at Scale with Graph TechnologiesEnterprise Knowledge
Todd Fahlberg of Enterprise Knowledge, and Amber Simpson, a Senior Manager at Walmart Academy, presented on November 9, 2022 at the KMWorld Conference in Washington, DC on the topic of Building an Innovative Learning Ecosystem at Scale with Graph Technologies. In this presentation, Todd and Amber share how they’re making it easier for Walmart’s learning organization to manage content used by 2.4 million global associates with a custom Digital Library. The presentation provides insight into the challenges they faced and the lessons they learned along the way, in addition to their approach to design and implement the Digital Library. Todd and Amber also detail how and why they used graph technologies to make certain their solution can continue to scale to meet the needs of Walmart’s massive workforce and evolving business needs.
Identifying Security Risks Using Auto-Tagging and Text AnalyticsEnterprise Knowledge
On Thursday, November 10, Joe Hilger and Sara Duane spoke at Text Analytics Forum about identifying secure and confidential information using auto-tagging. Information security continues to grow in importance in today's society. We hear stories all of the time about hackers accessing private information from companies and government agencies. Every organization struggles with employees who store confidential information on insecure network drives or cloud drives. Joe and Sara did a project with a federal research organization that used auto-tagging and text analytics to identify confidential information that needed to be moved to a secure location. During the presentation, we shared the approach we took to identify this information and how we made sure that the tagging and text analytics were accurate. Attendees learned best practices for designing a taxonomy for auto-tagging and tuning auto-tagging as well as ways to identify confidential information across the enterprise.
Zach Wahl and Sara Mae O'Brien-Scott spoke at the 2022 Taxonomy Boot Camp in Washington, D.C. on taxonomy's critical role in delivering what every end user now expects—a seamless and personalized experience. Personalization is harnessed by the most successful organizations to anchor their content experience by allowing users to connect with content based on key characteristics. O’Brien-Scott and Wahl provided an understanding of how taxonomy powers personalization by detailing real-world use cases and best practices for taxonomy design for personalization. They discussed the personalization maturity scale, including how taxonomy lays the groundwork for enabling cutting-edge solutions such as recommendation engines, automated content assembly, and omnichannel delivery. They also shared expected outcomes of personalization such as increased conversion rates, a decrease in employee turnover, and stronger user engagement.
Climbing the Ontology Mountain to Achieve a Successful Knowledge GraphEnterprise Knowledge
Tatiana Baquero Cakici, Senior KM Consultant, and Jennifer Doughty, Senior Solution Consultant from Enterprise Knowledge’s Data and Information Management (DIME) Division presented at the Taxonomy Boot Camp (KMWorld 2022) on November 17, 2022. KMWorld is the world’s leading knowledge management event that takes place every year in Washington, DC.
Their presentation “Climbing the Ontology Mountain to Achieve a Successful Knowledge Graph” focused on how ontologies have gained momentum as a strong foundation for resolving business challenges through semantic search solutions, recommendation engines, and AI strategies. Cakici and Doughty explained that taxonomists are now faced with the challenge of gaining knowledge and experience in designing and documenting complex solutions that involve the integration of taxonomies, ontologies, and knowledge graphs. They also emphasized that taxonomists are well poised to learn how to design user-centric ontologies, analyze and map data from various systems, and understand the technological architecture of knowledge graph solutions. After describing the key roles and responsibilities needed for a team to successfully implement Knowledge Graph projects, Cakici and Doughty shared practical ontology design considerations and best practices based on their own experience. Lastly, Cakici and Doughty reviewed the most common use cases for knowledge graphs and presented real world applications through a case study that illustrated ontology design and the value of knowledge graphs.
JPL’s Institutional Knowledge Graph II: A Foundation for Constructing Enterpr...Enterprise Knowledge
Previously at KMWorld 2021, EK joined JPL to share the vision, approach, and delivery of the Institutional Knowledge Graph (IKG), a centrally maintained, ever-evolving knowledge graph identifying and describing JPL’s enterprise-wide concepts, such as people, organizations, projects, and facilities, and the relationships between them. Since August 2020, the IKG has offered a single source of enterprise information that other JPL applications can leverage to reduce redundancy and out-of-date or inaccurate data. In production for 2 years and now with several releases under its belt, the IKG is beginning to fulfill its promise as a foundational layer in the semantic pyramid for additional taxonomies and knowledge graphs to build upon.
At KM World 2022, Bess Schrader, Senior Solutions Consultant at EK, and Ann Bernath, Software Systems Engineer at JPL, shared a follow-up to the IKG journey including a description of the Enterprise Semantic Platform, a look at new taxonomies and knowledge graphs at JPL (enterprise-wide, others specific to engineering, technical, or science domains) and how they are beginning to leverage the IKG’s foundation of JPL concepts to enrich their dataset into a broader context. This presentation discussed different techniques to federate or synchronize multiple knowledge graphs and how these diverse integrations benefit not only the new datasets, but also the IKG as it continues to pursue its overarching dream--providing answers to questions such as, “Who did what when?”, “Who should you call?”, and “Where is the Robotics Lab?”
Multi-cluster Kubernetes Networking- Patterns, Projects and GuidelinesSanjeev Rampal
Talk presented at Kubernetes Community Day, New York, May 2024.
Technical summary of Multi-Cluster Kubernetes Networking architectures with focus on 4 key topics.
1) Key patterns for Multi-cluster architectures
2) Architectural comparison of several OSS/ CNCF projects to address these patterns
3) Evolution trends for the APIs of these projects
4) Some design recommendations & guidelines for adopting/ deploying these solutions.
1.Wireless Communication System_Wireless communication is a broad term that i...JeyaPerumal1
Wireless communication involves the transmission of information over a distance without the help of wires, cables or any other forms of electrical conductors.
Wireless communication is a broad term that incorporates all procedures and forms of connecting and communicating between two or more devices using a wireless signal through wireless communication technologies and devices.
Features of Wireless Communication
The evolution of wireless technology has brought many advancements with its effective features.
The transmitted distance can be anywhere between a few meters (for example, a television's remote control) and thousands of kilometers (for example, radio communication).
Wireless communication can be used for cellular telephony, wireless access to the internet, wireless home networking, and so on.
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ER(Entity Relationship) Diagram for online shopping - TAEHimani415946
https://bit.ly/3KACoyV
The ER diagram for the project is the foundation for the building of the database of the project. The properties, datatypes, and attributes are defined by the ER diagram.
2. A NEW PORTAL FOR A NEW COMPANY
▪ World’s largest automobile seating
manufacturer;
▪ 85K employees in 33 countries;
▪ Spun off from Johnson Controls on
October 31, 2016;
▪ Established a new culture,
including a new way of
communicating and collaborating
with employees.
4. THE ASK: SENIOR LEADERS AND USERS
Objective: Enable productivity and engagement by providing easy access to
people, systems, and content via a single point of entry.
Productivity
A single user accomplishing a
clearly defined task
▪ I need to book travel
▪ I need to find my local
vacation/holiday policy
▪ I need the ARM
Engagement
Be part of Adient
▪ Read or comment on news
▪ Share photos of a local event
/thank a colleague for help
▪ Ask a question when you don’t
know who knows the answer
Collaboration
A group of users completing a
deliverable or objective
▪ Create a project charter
▪ Develop a press release
▪ Track project tasks
5. THE REQUIREMENTS
▪ Provide easy access to tools and self service;
▪ Make information findable and sharable;
▪ Dedicate homepage space to ask questions and solve problems;
▪ Mobile ready;
▪ Enable auto translation where possible;
▪ Know what’s going on: globally, functionally and locally;
▪ Get to know each other: share our stories and successes.
6.
7. THE CHALLENGE
▪ Change the paradigm for how the company communicates to employees;
▪ Change the dynamics of how employees exchange information and
collaborate;
▪ Make information access and maintenance easier and more intuitive;
▪ Clean up a mountain of obsolete information;
▪ Maintain continuous access to legacy information.
8. TACTICS
1. Disseminate “official” company announcements using social tools rather
than email or static content;
2. Delineate spaces for all company content vs. team based content;
3. Align content access interfaces with how users look for information;
4. Align content maintenance interfaces with content owners;
5. Quickly refresh – and simplify – content about departments and tools;
6. Enable contextual, search driven navigation.
9. A NEW COMMUNICATIONS PARADIGM
▪ The employee communications “avatar”
▪ Internal “twitter-style” leads for traditional articles
10. REALIGNING SEARCH
▪ Separate the all company facing portal content from team content;
▪ Focus on destination content rather than landing or index pages;
▪ Point to content that was actively curated by content owners; and
▪ Use “best bets” to match selected content to specific tasks.
11. TRANSFORM LEGACY CONTENT
1. Design and implement a common information infrastructure as a
foundation;
2. Segment and prioritize the work to gain control over the tasks ahead;
3. Extend the infrastructure to each functional area and content owner
via a standardized process.
12. NEW INFORMATION INFRASTRUCTURE
▪ Enterprise metadata and content types;
▪ Common search facets;
▪ A patterned approach for interface and repository design.
Functional landing
page
(contextual search)
Contextual search
result page
Information item
Information item
Contextual search
result page
Information item
Information item
13. PRIORITIZATION
▪ End user value and importance;
▪ Relative size and complexity;
▪ Readiness of individual content owners.
14. A REPEATABLE PROCESS
1. Engage with content owners;
2. Guide content owners through a cleanup of their legacy content;
3. Extend the enterprise metadata and content types;
4. Extend the standardized information and document repositories;
5. Migrate refreshed content;
6. Build out contextual landing and search results pages;
7. Launch and announce the newly transformed functional area.
15. CONCLUSIONS AND RESULTS
▪ Uninterrupted content availability throughout the process;
▪ Incremental improvement that was both observable and measurable.
▪ Announcements for each newly transformed functional area as an event,
driving home the message of continuous improvement
Making what is often regarded as an impossible
and thankless task seem completely doable
16.
17.
18. WHAT’S NEXT?
▪ Analytics: Search success rates and page satisfaction;
▪ Rebuilds coming in 2018: IT and HR;
▪ News section refresh;
▪ Drive the repeatable process.
19. Q & A
WE’LL BE ANSWERING QUESTIONS NOW
Q A&
THANKS FOR LISTENING
CRAIG ST. CLAIR
CSTCLAIR@ENTERPRISE-
KNOWLEDGE.COM
CINDY LARSON
CINDY.LARSON@
ADIENT.COM
Download the white paper from the KMWorld site or from
enterprise-knowledge.com