SlideShare a Scribd company logo
How to start a 
customer-centred approach
Satisfying customers is the source of 
sustainable value creation and this applies to 
both to B2C and B2B
When starting a customer-centred 
approach, self-perceptions are useful but 
you shouldn't rely only on them,
Further…
you shouldn’t start with self-perceptions or 
assumptions
Instead…
Start with your customers
You just may consider your self-perceptions & 
assumptions after having gathered & studied 
real data.
But,… what data?
Try answering this…
Who are your customers? 
What can you tell about them? 
Answer these questions both from a 
quantitative & qualitative perspective
In doing so, pay attention to how customers 
choose a service
How customers choose a service 
* ** *** **** 
Need 
recognition 
Evaluation of 
alternatives 
Info 
search 
Purchase 
Post-experience 
evaluation 
Customer experience
How customers choose a service 
Sources of information 
Internet 
Web 
Word of mouth 
Understand if it will fulfil their needs 
Reduce RISK 
Time 
Financial 
Performance 
Social 
Psychological 
Understanding 
Info search
How customers choose a service 
Desired Service 
} 
Adequate Service 
Zone of 
Tolerance 
Predicted Service 
VISIBLE INVISIBLE 
People 
Physical evidences 
KPI 
Process 
Experience qualities 
Credential qualities 
Process 
Evaluation of 
alternatives 
Customer experience
Post-experience 
evaluation 
e-service Quality: 
Efficiency 
Fulfilment 
Reliability 
Privacy 
Responsiveness 
Compensation 
Contact 
How customers choose a service
Bearing in mind how customers choose a 
service, you should consider…
How is this journey for your current 
customers & prospects? 
as well as, 
! 
what are they needs and expectations?
Welcome to your customer’s world!!
HUMAN-CENTRED SYSTEMS 
........................ ........................ ....... 
about.me/lauralorenzo

More Related Content

Viewers also liked

Getting emotional: MOO's first steps with affective interaction
Getting emotional: MOO's first steps with affective interactionGetting emotional: MOO's first steps with affective interaction
Getting emotional: MOO's first steps with affective interaction
Terri Herbert
 
8 Requirements To Be An International Designer 成為設計師的八個要件
8 Requirements To Be An International Designer 成為設計師的八個要件8 Requirements To Be An International Designer 成為設計師的八個要件
8 Requirements To Be An International Designer 成為設計師的八個要件
Amy Huang
 
Fastlane
FastlaneFastlane
Daniela Petrillo | design researcher
Daniela Petrillo | design researcherDaniela Petrillo | design researcher
Daniela Petrillo | design researcher
Daniela Petrillo
 
UX Bootcamp - August 2016
UX Bootcamp - August 2016UX Bootcamp - August 2016
UX Bootcamp - August 2016
Jacklyn Burgan
 
The researcher’s blind spot: 6 cognitive biases we shouldn’t ignore in research
The researcher’s blind spot: 6 cognitive biases we shouldn’t ignore in researchThe researcher’s blind spot: 6 cognitive biases we shouldn’t ignore in research
The researcher’s blind spot: 6 cognitive biases we shouldn’t ignore in research
Ruth Ellison
 
ThinkAR Augmented Reality Game Concept
ThinkAR Augmented Reality Game ConceptThinkAR Augmented Reality Game Concept
ThinkAR Augmented Reality Game Concept
Susan Oldham
 
SXSW 2016: Confirmation Bias: Innovation's Blind Eye
SXSW 2016: Confirmation Bias: Innovation's Blind EyeSXSW 2016: Confirmation Bias: Innovation's Blind Eye
SXSW 2016: Confirmation Bias: Innovation's Blind Eye
Allison Abbott
 
Francia Sandoval UX Portfolio
Francia Sandoval UX PortfolioFrancia Sandoval UX Portfolio
Francia Sandoval UX Portfolio
Francia Sandoval
 
When Your Internet Things Know How You Feel
When Your Internet Things Know How You FeelWhen Your Internet Things Know How You Feel
When Your Internet Things Know How You Feel
Pamela Pavliscak
 

Viewers also liked (10)

Getting emotional: MOO's first steps with affective interaction
Getting emotional: MOO's first steps with affective interactionGetting emotional: MOO's first steps with affective interaction
Getting emotional: MOO's first steps with affective interaction
 
8 Requirements To Be An International Designer 成為設計師的八個要件
8 Requirements To Be An International Designer 成為設計師的八個要件8 Requirements To Be An International Designer 成為設計師的八個要件
8 Requirements To Be An International Designer 成為設計師的八個要件
 
Fastlane
FastlaneFastlane
Fastlane
 
Daniela Petrillo | design researcher
Daniela Petrillo | design researcherDaniela Petrillo | design researcher
Daniela Petrillo | design researcher
 
UX Bootcamp - August 2016
UX Bootcamp - August 2016UX Bootcamp - August 2016
UX Bootcamp - August 2016
 
The researcher’s blind spot: 6 cognitive biases we shouldn’t ignore in research
The researcher’s blind spot: 6 cognitive biases we shouldn’t ignore in researchThe researcher’s blind spot: 6 cognitive biases we shouldn’t ignore in research
The researcher’s blind spot: 6 cognitive biases we shouldn’t ignore in research
 
ThinkAR Augmented Reality Game Concept
ThinkAR Augmented Reality Game ConceptThinkAR Augmented Reality Game Concept
ThinkAR Augmented Reality Game Concept
 
SXSW 2016: Confirmation Bias: Innovation's Blind Eye
SXSW 2016: Confirmation Bias: Innovation's Blind EyeSXSW 2016: Confirmation Bias: Innovation's Blind Eye
SXSW 2016: Confirmation Bias: Innovation's Blind Eye
 
Francia Sandoval UX Portfolio
Francia Sandoval UX PortfolioFrancia Sandoval UX Portfolio
Francia Sandoval UX Portfolio
 
When Your Internet Things Know How You Feel
When Your Internet Things Know How You FeelWhen Your Internet Things Know How You Feel
When Your Internet Things Know How You Feel
 

Similar to How to start a customer-centred approach

Use Surveys To Boost Center
Use Surveys To Boost CenterUse Surveys To Boost Center
Use Surveys To Boost Center
GUY FLEMMING
 
Dynamics Day 2017 Perth: Becoming Customer Centric
Dynamics Day 2017 Perth: Becoming Customer CentricDynamics Day 2017 Perth: Becoming Customer Centric
Dynamics Day 2017 Perth: Becoming Customer Centric
Empired
 
CUSTOMER EXPECTATION AND SATISFACTION
CUSTOMER EXPECTATION AND SATISFACTIONCUSTOMER EXPECTATION AND SATISFACTION
CUSTOMER EXPECTATION AND SATISFACTION
Amb Steve Mbugua
 
Dynamics Day 2017 Melbourne: Becoming customer centric
Dynamics Day 2017 Melbourne: Becoming customer centricDynamics Day 2017 Melbourne: Becoming customer centric
Dynamics Day 2017 Melbourne: Becoming customer centric
Empired
 
Customer Experience Data
Customer Experience DataCustomer Experience Data
Customer Experience Data
Repustate
 
Customer Satisfaction – Definition, Methods of Measuring Customer Satisfactions
Customer Satisfaction – Definition, Methods of Measuring Customer SatisfactionsCustomer Satisfaction – Definition, Methods of Measuring Customer Satisfactions
Customer Satisfaction – Definition, Methods of Measuring Customer Satisfactions
Sundar B N
 
Dynamics Day 2017 Adelaide - Customer Experience Design
Dynamics Day 2017 Adelaide - Customer Experience Design Dynamics Day 2017 Adelaide - Customer Experience Design
Dynamics Day 2017 Adelaide - Customer Experience Design
Empired
 
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdfpdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
KKillerKiller
 
Bandhan Bank Presentation
Bandhan Bank PresentationBandhan Bank Presentation
Bandhan Bank Presentation
Sunil G R
 
Deep value assesment 18 sept 2014
Deep value assesment 18 sept 2014Deep value assesment 18 sept 2014
Deep value assesment 18 sept 2014
Community Links
 
Novel and proactive CRM for companies
Novel and proactive CRM for companiesNovel and proactive CRM for companies
Novel and proactive CRM for companies
syeddurezahmed
 
Client proposition toolkit liberty
Client proposition toolkit libertyClient proposition toolkit liberty
Client proposition toolkit liberty
Senate Group Financial Advisors
 
Customer Experience -- Type of measurement system s
Customer Experience -- Type of measurement system  sCustomer Experience -- Type of measurement system  s
Customer Experience -- Type of measurement system s
NileshJajoo2
 
How to Use Trust to Exorcise Your Checkout Ghosts
How to Use Trust to Exorcise Your Checkout GhostsHow to Use Trust to Exorcise Your Checkout Ghosts
How to Use Trust to Exorcise Your Checkout Ghosts
Trustpilot
 
BOOTSTRAPPING CUSTOMER SUCCESS: LESSONS LEARNED FROM THE ROAD
BOOTSTRAPPING CUSTOMER SUCCESS: LESSONS LEARNED FROM THE ROADBOOTSTRAPPING CUSTOMER SUCCESS: LESSONS LEARNED FROM THE ROAD
BOOTSTRAPPING CUSTOMER SUCCESS: LESSONS LEARNED FROM THE ROAD
Totango
 
RADAR - CVO as a Service.pptx
RADAR - CVO as a Service.pptxRADAR - CVO as a Service.pptx
RADAR - CVO as a Service.pptx
Alexandre Chaves
 
Learn the essential customer experience metrics for your brand
Learn the essential customer experience metrics for your brand Learn the essential customer experience metrics for your brand
Learn the essential customer experience metrics for your brand
eTailing India
 
The Most Important Metrics You’re Not Tracking (Yet).pdf
The Most Important Metrics You’re Not Tracking (Yet).pdfThe Most Important Metrics You’re Not Tracking (Yet).pdf
The Most Important Metrics You’re Not Tracking (Yet).pdf
Mussadaq Rauf
 
Customer Experience Measurement: How to Gain CX Insight & Reach the Aha!
Customer Experience Measurement: How to Gain CX Insight & Reach the Aha!Customer Experience Measurement: How to Gain CX Insight & Reach the Aha!
Customer Experience Measurement: How to Gain CX Insight & Reach the Aha!
QuekelsBaro
 
White Paper NPS, Krinal & Buechler 2014
White Paper NPS, Krinal & Buechler 2014White Paper NPS, Krinal & Buechler 2014
White Paper NPS, Krinal & Buechler 2014
Michael R. Büchler
 

Similar to How to start a customer-centred approach (20)

Use Surveys To Boost Center
Use Surveys To Boost CenterUse Surveys To Boost Center
Use Surveys To Boost Center
 
Dynamics Day 2017 Perth: Becoming Customer Centric
Dynamics Day 2017 Perth: Becoming Customer CentricDynamics Day 2017 Perth: Becoming Customer Centric
Dynamics Day 2017 Perth: Becoming Customer Centric
 
CUSTOMER EXPECTATION AND SATISFACTION
CUSTOMER EXPECTATION AND SATISFACTIONCUSTOMER EXPECTATION AND SATISFACTION
CUSTOMER EXPECTATION AND SATISFACTION
 
Dynamics Day 2017 Melbourne: Becoming customer centric
Dynamics Day 2017 Melbourne: Becoming customer centricDynamics Day 2017 Melbourne: Becoming customer centric
Dynamics Day 2017 Melbourne: Becoming customer centric
 
Customer Experience Data
Customer Experience DataCustomer Experience Data
Customer Experience Data
 
Customer Satisfaction – Definition, Methods of Measuring Customer Satisfactions
Customer Satisfaction – Definition, Methods of Measuring Customer SatisfactionsCustomer Satisfaction – Definition, Methods of Measuring Customer Satisfactions
Customer Satisfaction – Definition, Methods of Measuring Customer Satisfactions
 
Dynamics Day 2017 Adelaide - Customer Experience Design
Dynamics Day 2017 Adelaide - Customer Experience Design Dynamics Day 2017 Adelaide - Customer Experience Design
Dynamics Day 2017 Adelaide - Customer Experience Design
 
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdfpdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
pdfcoffee.com_37039592-mba-full-project-pdf-free.pdf
 
Bandhan Bank Presentation
Bandhan Bank PresentationBandhan Bank Presentation
Bandhan Bank Presentation
 
Deep value assesment 18 sept 2014
Deep value assesment 18 sept 2014Deep value assesment 18 sept 2014
Deep value assesment 18 sept 2014
 
Novel and proactive CRM for companies
Novel and proactive CRM for companiesNovel and proactive CRM for companies
Novel and proactive CRM for companies
 
Client proposition toolkit liberty
Client proposition toolkit libertyClient proposition toolkit liberty
Client proposition toolkit liberty
 
Customer Experience -- Type of measurement system s
Customer Experience -- Type of measurement system  sCustomer Experience -- Type of measurement system  s
Customer Experience -- Type of measurement system s
 
How to Use Trust to Exorcise Your Checkout Ghosts
How to Use Trust to Exorcise Your Checkout GhostsHow to Use Trust to Exorcise Your Checkout Ghosts
How to Use Trust to Exorcise Your Checkout Ghosts
 
BOOTSTRAPPING CUSTOMER SUCCESS: LESSONS LEARNED FROM THE ROAD
BOOTSTRAPPING CUSTOMER SUCCESS: LESSONS LEARNED FROM THE ROADBOOTSTRAPPING CUSTOMER SUCCESS: LESSONS LEARNED FROM THE ROAD
BOOTSTRAPPING CUSTOMER SUCCESS: LESSONS LEARNED FROM THE ROAD
 
RADAR - CVO as a Service.pptx
RADAR - CVO as a Service.pptxRADAR - CVO as a Service.pptx
RADAR - CVO as a Service.pptx
 
Learn the essential customer experience metrics for your brand
Learn the essential customer experience metrics for your brand Learn the essential customer experience metrics for your brand
Learn the essential customer experience metrics for your brand
 
The Most Important Metrics You’re Not Tracking (Yet).pdf
The Most Important Metrics You’re Not Tracking (Yet).pdfThe Most Important Metrics You’re Not Tracking (Yet).pdf
The Most Important Metrics You’re Not Tracking (Yet).pdf
 
Customer Experience Measurement: How to Gain CX Insight & Reach the Aha!
Customer Experience Measurement: How to Gain CX Insight & Reach the Aha!Customer Experience Measurement: How to Gain CX Insight & Reach the Aha!
Customer Experience Measurement: How to Gain CX Insight & Reach the Aha!
 
White Paper NPS, Krinal & Buechler 2014
White Paper NPS, Krinal & Buechler 2014White Paper NPS, Krinal & Buechler 2014
White Paper NPS, Krinal & Buechler 2014
 

Recently uploaded

一比一原版(爱大毕业证)美国爱荷华大学毕业证如何办理
一比一原版(爱大毕业证)美国爱荷华大学毕业证如何办理一比一原版(爱大毕业证)美国爱荷华大学毕业证如何办理
一比一原版(爱大毕业证)美国爱荷华大学毕业证如何办理
ynrtjotp
 
一比一原版马来西亚世纪大学毕业证成绩单一模一样
一比一原版马来西亚世纪大学毕业证成绩单一模一样一比一原版马来西亚世纪大学毕业证成绩单一模一样
一比一原版马来西亚世纪大学毕业证成绩单一模一样
k4krdgxx
 
一比一原版(UCB毕业证)英国伯明翰大学学院毕业证如何办理
一比一原版(UCB毕业证)英国伯明翰大学学院毕业证如何办理一比一原版(UCB毕业证)英国伯明翰大学学院毕业证如何办理
一比一原版(UCB毕业证)英国伯明翰大学学院毕业证如何办理
zv943dhb
 
一比一原版(UofM毕业证)美国密歇根大学毕业证如何办理
一比一原版(UofM毕业证)美国密歇根大学毕业证如何办理一比一原版(UofM毕业证)美国密歇根大学毕业证如何办理
一比一原版(UofM毕业证)美国密歇根大学毕业证如何办理
yk5hdsnr
 
一比一原版(UC毕业证书)堪培拉大学毕业证如何办理
一比一原版(UC毕业证书)堪培拉大学毕业证如何办理一比一原版(UC毕业证书)堪培拉大学毕业证如何办理
一比一原版(UC毕业证书)堪培拉大学毕业证如何办理
wkip62b
 
欧洲杯足彩-欧洲杯足彩比赛投注-欧洲杯足彩比赛投注官网|【​网址​🎉ac10.net🎉​】
欧洲杯足彩-欧洲杯足彩比赛投注-欧洲杯足彩比赛投注官网|【​网址​🎉ac10.net🎉​】欧洲杯足彩-欧洲杯足彩比赛投注-欧洲杯足彩比赛投注官网|【​网址​🎉ac10.net🎉​】
欧洲杯足彩-欧洲杯足彩比赛投注-欧洲杯足彩比赛投注官网|【​网址​🎉ac10.net🎉​】
bljeremy734
 
一比一原版英国伦敦大学毕业证(London学位证)如何办理
一比一原版英国伦敦大学毕业证(London学位证)如何办理一比一原版英国伦敦大学毕业证(London学位证)如何办理
一比一原版英国伦敦大学毕业证(London学位证)如何办理
k4krdgxx
 
欧洲杯足彩-欧洲杯足彩买球软件-欧洲杯足彩买球软件下载|【​网址​🎉ac123.net🎉​】
欧洲杯足彩-欧洲杯足彩买球软件-欧洲杯足彩买球软件下载|【​网址​🎉ac123.net🎉​】欧洲杯足彩-欧洲杯足彩买球软件-欧洲杯足彩买球软件下载|【​网址​🎉ac123.net🎉​】
欧洲杯足彩-欧洲杯足彩买球软件-欧洲杯足彩买球软件下载|【​网址​🎉ac123.net🎉​】
batchelorerbm45967
 
一比一原版(UoN毕业证书)纽卡斯尔大学毕业证如何办理
一比一原版(UoN毕业证书)纽卡斯尔大学毕业证如何办理一比一原版(UoN毕业证书)纽卡斯尔大学毕业证如何办理
一比一原版(UoN毕业证书)纽卡斯尔大学毕业证如何办理
f22b6g9c
 
一比一原版(KPU毕业证)加拿大昆特兰理工大学毕业证如何办理
一比一原版(KPU毕业证)加拿大昆特兰理工大学毕业证如何办理一比一原版(KPU毕业证)加拿大昆特兰理工大学毕业证如何办理
一比一原版(KPU毕业证)加拿大昆特兰理工大学毕业证如何办理
kmzsy4kn
 
一比一原版美国加州大学欧文分校毕业证(UCI学位证)如何办理
一比一原版美国加州大学欧文分校毕业证(UCI学位证)如何办理一比一原版美国加州大学欧文分校毕业证(UCI学位证)如何办理
一比一原版美国加州大学欧文分校毕业证(UCI学位证)如何办理
02tygie
 
一比一原版(USQ毕业证书)南昆士兰大学毕业证如何办理
一比一原版(USQ毕业证书)南昆士兰大学毕业证如何办理一比一原版(USQ毕业证书)南昆士兰大学毕业证如何办理
一比一原版(USQ毕业证书)南昆士兰大学毕业证如何办理
p74xokfq
 
一比一原版美国哥伦比亚大学毕业证Columbia成绩单一模一样
一比一原版美国哥伦比亚大学毕业证Columbia成绩单一模一样一比一原版美国哥伦比亚大学毕业证Columbia成绩单一模一样
一比一原版美国哥伦比亚大学毕业证Columbia成绩单一模一样
881evgn0
 
The Color of Life Slideshow by: Kal-el Go
The Color of Life Slideshow by: Kal-el GoThe Color of Life Slideshow by: Kal-el Go
The Color of Life Slideshow by: Kal-el Go
Kal-el Shows
 
一比一原版加拿大瑞尔森大学毕业证如何办理
一比一原版加拿大瑞尔森大学毕业证如何办理一比一原版加拿大瑞尔森大学毕业证如何办理
一比一原版加拿大瑞尔森大学毕业证如何办理
oydykuz
 
一比一原版美国明尼苏达大学双城分校毕业证(UMTC学位证)如何办理
一比一原版美国明尼苏达大学双城分校毕业证(UMTC学位证)如何办理一比一原版美国明尼苏达大学双城分校毕业证(UMTC学位证)如何办理
一比一原版美国明尼苏达大学双城分校毕业证(UMTC学位证)如何办理
sf3cfttw
 
一比一原版(ECU毕业证)澳洲埃迪斯科文大学毕业证如何办理
一比一原版(ECU毕业证)澳洲埃迪斯科文大学毕业证如何办理一比一原版(ECU毕业证)澳洲埃迪斯科文大学毕业证如何办理
一比一原版(ECU毕业证)澳洲埃迪斯科文大学毕业证如何办理
kohd1ci2
 
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证如何办理
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证如何办理一比一原版(LSE毕业证书)伦敦政治经济学院毕业证如何办理
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证如何办理
340qn0m1
 
一比一原版(UW毕业证书)华盛顿大学毕业证如何办理
一比一原版(UW毕业证书)华盛顿大学毕业证如何办理一比一原版(UW毕业证书)华盛顿大学毕业证如何办理
一比一原版(UW毕业证书)华盛顿大学毕业证如何办理
i990go7o
 
一比一原版澳洲科廷科技大学毕业证(Curtin毕业证)如何办理
一比一原版澳洲科廷科技大学毕业证(Curtin毕业证)如何办理一比一原版澳洲科廷科技大学毕业证(Curtin毕业证)如何办理
一比一原版澳洲科廷科技大学毕业证(Curtin毕业证)如何办理
bz42w9z0
 

Recently uploaded (20)

一比一原版(爱大毕业证)美国爱荷华大学毕业证如何办理
一比一原版(爱大毕业证)美国爱荷华大学毕业证如何办理一比一原版(爱大毕业证)美国爱荷华大学毕业证如何办理
一比一原版(爱大毕业证)美国爱荷华大学毕业证如何办理
 
一比一原版马来西亚世纪大学毕业证成绩单一模一样
一比一原版马来西亚世纪大学毕业证成绩单一模一样一比一原版马来西亚世纪大学毕业证成绩单一模一样
一比一原版马来西亚世纪大学毕业证成绩单一模一样
 
一比一原版(UCB毕业证)英国伯明翰大学学院毕业证如何办理
一比一原版(UCB毕业证)英国伯明翰大学学院毕业证如何办理一比一原版(UCB毕业证)英国伯明翰大学学院毕业证如何办理
一比一原版(UCB毕业证)英国伯明翰大学学院毕业证如何办理
 
一比一原版(UofM毕业证)美国密歇根大学毕业证如何办理
一比一原版(UofM毕业证)美国密歇根大学毕业证如何办理一比一原版(UofM毕业证)美国密歇根大学毕业证如何办理
一比一原版(UofM毕业证)美国密歇根大学毕业证如何办理
 
一比一原版(UC毕业证书)堪培拉大学毕业证如何办理
一比一原版(UC毕业证书)堪培拉大学毕业证如何办理一比一原版(UC毕业证书)堪培拉大学毕业证如何办理
一比一原版(UC毕业证书)堪培拉大学毕业证如何办理
 
欧洲杯足彩-欧洲杯足彩比赛投注-欧洲杯足彩比赛投注官网|【​网址​🎉ac10.net🎉​】
欧洲杯足彩-欧洲杯足彩比赛投注-欧洲杯足彩比赛投注官网|【​网址​🎉ac10.net🎉​】欧洲杯足彩-欧洲杯足彩比赛投注-欧洲杯足彩比赛投注官网|【​网址​🎉ac10.net🎉​】
欧洲杯足彩-欧洲杯足彩比赛投注-欧洲杯足彩比赛投注官网|【​网址​🎉ac10.net🎉​】
 
一比一原版英国伦敦大学毕业证(London学位证)如何办理
一比一原版英国伦敦大学毕业证(London学位证)如何办理一比一原版英国伦敦大学毕业证(London学位证)如何办理
一比一原版英国伦敦大学毕业证(London学位证)如何办理
 
欧洲杯足彩-欧洲杯足彩买球软件-欧洲杯足彩买球软件下载|【​网址​🎉ac123.net🎉​】
欧洲杯足彩-欧洲杯足彩买球软件-欧洲杯足彩买球软件下载|【​网址​🎉ac123.net🎉​】欧洲杯足彩-欧洲杯足彩买球软件-欧洲杯足彩买球软件下载|【​网址​🎉ac123.net🎉​】
欧洲杯足彩-欧洲杯足彩买球软件-欧洲杯足彩买球软件下载|【​网址​🎉ac123.net🎉​】
 
一比一原版(UoN毕业证书)纽卡斯尔大学毕业证如何办理
一比一原版(UoN毕业证书)纽卡斯尔大学毕业证如何办理一比一原版(UoN毕业证书)纽卡斯尔大学毕业证如何办理
一比一原版(UoN毕业证书)纽卡斯尔大学毕业证如何办理
 
一比一原版(KPU毕业证)加拿大昆特兰理工大学毕业证如何办理
一比一原版(KPU毕业证)加拿大昆特兰理工大学毕业证如何办理一比一原版(KPU毕业证)加拿大昆特兰理工大学毕业证如何办理
一比一原版(KPU毕业证)加拿大昆特兰理工大学毕业证如何办理
 
一比一原版美国加州大学欧文分校毕业证(UCI学位证)如何办理
一比一原版美国加州大学欧文分校毕业证(UCI学位证)如何办理一比一原版美国加州大学欧文分校毕业证(UCI学位证)如何办理
一比一原版美国加州大学欧文分校毕业证(UCI学位证)如何办理
 
一比一原版(USQ毕业证书)南昆士兰大学毕业证如何办理
一比一原版(USQ毕业证书)南昆士兰大学毕业证如何办理一比一原版(USQ毕业证书)南昆士兰大学毕业证如何办理
一比一原版(USQ毕业证书)南昆士兰大学毕业证如何办理
 
一比一原版美国哥伦比亚大学毕业证Columbia成绩单一模一样
一比一原版美国哥伦比亚大学毕业证Columbia成绩单一模一样一比一原版美国哥伦比亚大学毕业证Columbia成绩单一模一样
一比一原版美国哥伦比亚大学毕业证Columbia成绩单一模一样
 
The Color of Life Slideshow by: Kal-el Go
The Color of Life Slideshow by: Kal-el GoThe Color of Life Slideshow by: Kal-el Go
The Color of Life Slideshow by: Kal-el Go
 
一比一原版加拿大瑞尔森大学毕业证如何办理
一比一原版加拿大瑞尔森大学毕业证如何办理一比一原版加拿大瑞尔森大学毕业证如何办理
一比一原版加拿大瑞尔森大学毕业证如何办理
 
一比一原版美国明尼苏达大学双城分校毕业证(UMTC学位证)如何办理
一比一原版美国明尼苏达大学双城分校毕业证(UMTC学位证)如何办理一比一原版美国明尼苏达大学双城分校毕业证(UMTC学位证)如何办理
一比一原版美国明尼苏达大学双城分校毕业证(UMTC学位证)如何办理
 
一比一原版(ECU毕业证)澳洲埃迪斯科文大学毕业证如何办理
一比一原版(ECU毕业证)澳洲埃迪斯科文大学毕业证如何办理一比一原版(ECU毕业证)澳洲埃迪斯科文大学毕业证如何办理
一比一原版(ECU毕业证)澳洲埃迪斯科文大学毕业证如何办理
 
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证如何办理
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证如何办理一比一原版(LSE毕业证书)伦敦政治经济学院毕业证如何办理
一比一原版(LSE毕业证书)伦敦政治经济学院毕业证如何办理
 
一比一原版(UW毕业证书)华盛顿大学毕业证如何办理
一比一原版(UW毕业证书)华盛顿大学毕业证如何办理一比一原版(UW毕业证书)华盛顿大学毕业证如何办理
一比一原版(UW毕业证书)华盛顿大学毕业证如何办理
 
一比一原版澳洲科廷科技大学毕业证(Curtin毕业证)如何办理
一比一原版澳洲科廷科技大学毕业证(Curtin毕业证)如何办理一比一原版澳洲科廷科技大学毕业证(Curtin毕业证)如何办理
一比一原版澳洲科廷科技大学毕业证(Curtin毕业证)如何办理
 

How to start a customer-centred approach