The document outlines the process for hiring new candidates at a regional call center, including creating a new candidate record with their IC or reference number, filling out an online application form, taking an online test, and updating the candidate's status after an interview as accepted, declined, or other. It also discusses tracking requested resumes from candidates sourced through job sites using their reference number until their IC number is revealed.

1. Regional Call Centre
Intranet (Hiring Module)
11th
Jul 2012

2. Login Page
Login:
ID: <employee ID>
Password: ‘Default’
http://128.236.57.171/login.asp

3. New candidate
• Search for the candidate based on Reference Number or IC Number. IC Number
is the best.
• Reference Number here is the JobStreet ID or other ID assigned by Agencies
• If there is no record for such candidate, create a new one.

4. New application
• Enter candidate’s IC Number, Name, Source, Status and Date
• If Reference Number (Jobstreet or Agency provided) available, can enter for reference
• Click update

5. New Application
• New entry will be reflected
• Logout

6. Candidate’s entry section
HR Login:
ID: guest1
Password: guest1

7. Candidate’s entry section
• Candidate enter’s his/her IC Number, position applied for and source
• Note: Probably we should remove ‘source’
• If candidate has applied for the same position within the past _____ years,
Notification Screen should appear informing candidate to get in touch with HR

8. Application Form
• Depending on whether the candidate’s information is available (based
on previous entry), it will either go for fresh form, or edit previous
information

9. Online Test
• Once candidate clicks ‘Submit’, takes him/her to online test.
• To start with, we will replicate current test.

10. Printing and updating status
• Once candidate completes the test, HR / RCC Manager is able to print
– Employment Application Form as per current format
– Test details with calculated score
• Candidate can then sign on the Employment Application Form
• Once the interview is over, Manager is able to update the status
(accepted/declined/etc)
• As and when candidate responds, the same can be tracked as well

11. Requested Resume
• If candidates have been actively sourced through JobStreet / JobsDB, status
can be tracked.
• Entry for such are made under ‘Requested Resume’
• As sometimes IC Number is not revealed, only Reference Number is required.
As and when such details are revealed, IC Number is updated under ‘Hiring
Status’

12. Reports
• Status of hiring can be checked under reports
• Displaying the same in graphs is underway