1. Human Resource Management System
Learner Management System
Customer Relationship Management
Hosted Solutions

2. 2
“Affordable and User
Friendly"
Knovada Incorporated Systems
Manage and support your most important
asset: YOUR EMPLOYEES with a cost effective
Human Resource Management System that
provides:
 Posting job openings on the company’s
website
 Online application and submission
 Hiring matrix to evaluate applicants
 Employee work scheduling and time
management
 Employee appraisals
 Employee career development
 Payroll Management
 Online communications with employees
and customers
 System administration controlled by the
HR staff
 Easy to use configuration options
 No IT resources required
Improving productivity through effective HR
Management
Knovada is an internationally recognized
provider of enterprise solutions with a focus on
the delivery of web enabled integrated
software solutions for human resources,
education, training and employee/customer
communications. With a modular design &
component architecture, the organization
can select those specific elements, which
provide the greatest value to the enterprise
thereby achieving the lowest total cost of
ownership while maximizing the return on their
software investment.
Improving productivity through effective HR
Management
We are positioned to capitalize on our
products today and continue to support
corporations and their visions for the web in
the future.
Knovada has developed various web based
business tools with features and functionality
applicable today.
With speed and efficiency, our web based
software solutions enable corporations to
realize significant return on their investment in
a short period of time.
Applicant Processing and Tracking
 Job openings and position descriptions
are posted on the company’s website.
 Applicants complete and submit an
online employment application
specifically designed by the
organization’s HR staff.
 The HR staff can specify specific
attributes to perform an automated
screening process for qualified
applicants.
 Automated notification of applicants
who meet the specific attributes
required for the job position.
 Provides a hiring matrix, which ranks
applicants based upon the specific job
attributes.
 Provides a defensible hiring process.
Applicant information is automatically
transferred to the employee database
once the applicant is hired.

3. 3
Powerful
Flexible
Scalable
Simple
Fast
Cost Effective
Employee Appraisal
 Define required tasks for an employee
to complete during the appraisal
period which will serve as the baseline
for the appraisal
 Report on the completion status of
each appraisal task.
 Provides the option for both supervisor
appraisal and employee self-
appraisal.
Career Development
 Employee planning to define career
objectives
 Define the steps required to achieve
these career objectives.
 Define specific assignments for
employees to support their career
objectives.
 Track employee’s progress on
completing these assignments.
 Provides each employee an
opportunity to achieve their career
goals.
Communication Modules
The following modules are provided to
enhance the communications between the
company, their employees and their
customers.
 Online Surveys
 Online Newsletters
Payroll, Work Scheduling and Time
Management
 Centralize work scheduling for all
employees and/or contract personnel
 Provides the ability for employees to
submit requests for company
designated leave categories up to
one year in advance.
 Automated e-mail notification for
submission and approval/denial of
work schedule requests.
 Ability to assign multiple approval
levels by work schedule type.
 Maintains employee accruals,
holidays, payroll dates, work shifts,
employee payroll deductions, per
diem, employee banking information,
payroll deposit information, hiring
forms and various payroll related
forms. The employee payroll
information can be integrated with
your accounting system such as VIP
etc.
 Manages and administers timesheets
for actual hours/days on specific work
assignments.
 Automated e-mail notification for
submission and approval/denial of
time- sheet entries.
 Timesheet entries can be integrated
into the company’s payroll system.
 A calendar displays pending and
approved work schedule requests.
HRMS Administration
 The management and administration
of the HRMS infrastructure is controlled
by the company’s HR staff
 No Information Technology resources
are required.
 Easy to use configuration options.
 Selecting screen display fields
 Modifying field name descriptions
Our interactive solution suite provides

4. 4
Online Candidate Applicant Processing System
With the Candidate Applicant Processing System you can automate
many of the steps in the applicant hiring process in your company.
The candidate applicant processing system also increases the
productivity of managers and interviewers in the hiring process by
streamlining the sharing of applicant information during the interviewing
process.
Our CAPS also comes with a fully integrated interviewing system that
provides for feedback and rating for selected skills and competencies.
It allows you to keep an extensive database of all applicants you have
considered for a position, which can be used as an ongoing source of
pre qualified applicants for other positions that open up within your
company.
HR managers can search the application for languages applicants can
read, write, or speak. Along with duties, requirements, occupational
industries, areas of expertise, certification, and courses completed.
Integration with our assessment module
When you integrate our candidate applicant processing system with
our assessment system you have one of the most robust and highly
automated applicant processing systems available today. The
applicant information can be routed to the designated personnel
within your company or clients if you are a recruiter. This provides
additional streamlining to the initial hiring process. The system will also
alert you automatically to any candidates that meet your specific
requirements. This allows HR managers and recruiters the first
opportunity to talk with the potential candidate.

5. 5
Hosting & Integration Services
Website Programming and Customization
We will work with you to integrate our
systems with your existing website or
create a custom web presence from the
ground up. Rapid application
development – Module and tool-based
programming framework speeds the
development and launch of our
applications for fastest time to market
Scalable database format – Our systems
are designed in a copyrighted database
format to easily grow as your needs grow.
Application Hosting – We can host our
applications for you at our remote data
center for fast and cost-effective
integration. Application Management –
Our engineers will customize, tune, and
size your database applications, plus
provide ongoing maintenance services to
ensure consistent performance and
uninterrupted availability. Security
Services – We provide a complete
security solution to preserve your data
and reduce the risk of unauthorized
access to our systems; services include
virus scanning and protection plus data
backup and recovery.
.
Candidate Applicant Processing System
 Applicant fills out their own
application, saving you money by
reducing your data entry
requirements
 HR managers control what
information they want to ask using our
self-delegated administrative
website.
 You can search for words or phrases
 You can search for occupations,
certifications, languages and other
differentiating qualifications.
 Once you narrow your search, you
can email those applicants informing
them of possible job opportunities,
saving your company time and
money.
 Set predetermined limits on how long
applicant information is kept.
 Seamlessly integrates with your
company’s current ERP system.
 Perform intelligent routing using our
assessment system as a front end.
 This provides an automated
notification of applicants who have
meet the defined selection criteria.
 Integrate with your current website
to preserve branding and ease of
use for applicants.
 HR Managers can modify
designated areas of the application
without requiring any programming
or coding knowledge. This allows
changes to be performed in a rapid
manner, giving your company a
competitive edge.
 Receive reports that identify
applicants that met your selection
criteria.
 Provides you with a defensible hiring
process, which may reduce your
organizational exposure to potential
problems.
 Provides departments with
immediate access to potential
applicants through our web
interface.

6. 6
Online Career Development Module
With the Career Development System you
can automate many of the steps in the
career development process in your
company.
The career development system improves
efficiencies by tracking an employee’s
progress. It allows you to keep an
extensive database of all job and
employee specific assignments and their
status.
Employees can now search for career
advancement opportunities within the
company without requiring detailed
assistance from the Human Resources
staff.
HR managers can set up predetermined
job specific requirements, which will
automatically be included when the
employee chooses a job. Companies can
also use this as a recruiting tool. The
career development system integrates
with our appraisal system to provide a
fully integrated year round tracking
solution.
Integration with our other modules
When you integrate our career
development system with the applicant
tracking, Online University, testing and
appraisal modules, the organization will
achieve a powerful, robust management
system that will fully support their human
resources staff, effectively automating the
management of the employee lifecycle
within the enterprise.
When integrated with the applicant
tracking system you have one of the most
robust and highly automated applicant
processing and employment
advancement systems available today.
Once an applicant has been hired using
our applicant tracking system, they will
then be available to start identifying
current and future opportunity
requirements.
This provides additional streamlining to
the initial hiring process and ongoing
employee management.
Career Development
 Define steps to obtain career objectives.
 Track dates that assignments were completed.
 Track management sign off dates.
 You can search for job position by name, descriptions,
and requirements, SIC Codes, and comments.
 Provides for manager or supervisor final approval.
 Track employee progress with current information.
 Create job specific assignments.
 Create employee specific assignments.
 Show employees career objective and current progress.
 Integrate with your current website to preserve branding
and ease of use.
 Provide employees with clear and obtainable
advancement opportunities.
 Integrates employees educational planning.
 Provides you with a defensible advancement process,
which may reduce your organizations exposure to
potential problems.
 Provide employees with access to job descriptions and
requirements.
 Provide employees with access to an overview of
organizational/company layout.
 Empower employees with knowledge of career
advancement
 Use as a recruiting tool
 Integrates with our web based appraisal system
 Add strengths, needs, and strategies for each assignment

7. 7
Improving productivity through effective
communications
Online Surveys
 Use random question generation to
administer custom surveys for
different audiences.
 Set time limits for surveys to ensure
convenience for participants.
 Include multimedia video and
images to capture responses based
on visual feedback instead of just text
descriptions.
 Allow participant to start, stop, and
restart the survey using a unique
control number.
 Generate tracking and measurement
reports instantly or at regular time
intervals for the fastest and most
convenient analysis of survey
responses.
 Flexible survey formats allow you to
determine question layout and style
mix and match multiple choices, free
response, short essay and other
question styles.
 Provide responses to participant
answers. Supply additional instructions
or directions with explanations.
Online Newsletters
 Dramatically decrease the cost of
delivering information to any size
audience by eliminating cost of
printing and mailing ...whether you
need to reach 10 or 100,000 viewers,
we can help you substantially lower
your cost per viewing.
 Publish newsletters and articles in a
relational database format for
maximum security, reliability, and
scalability.
 Update newsletters in minutes by
eliminating complex web-based
programming requirements.
Message Board
 Our message board system provides
a means for employees and clients to
ask questions and search previously
posted questions. Additionally, the
system also provides the ability to
intelligently route questions to the
appropriate person or organization
within your company. This improves
the effectiveness and efficiency of
your corporate communications and
customer service response times.
Digital Dictionary
 Our digital dictionary system provides a searchable database of
terms and definitions. You can provide multiple integrated
dictionaries to your users. When adding terms and definitions you
can select which dictionaries to associate with the term and
definition. There is also the capability to restrict user access to
identified dictionaries.
Reference Library
 Our reference library allows you to search content in newsletters,
dictionaries, websites, curriculum, and the document library. You
are able to search for a word or phrase and select your search
scope. This system enhances the integration of all the content
searchable systems in the site.
Websites
 The Website system allows you to create your own database of
searchable websites. You can enter a title, the URL, and a
description of the website or web page that you are referencing.
You can now create your own web portal with only the sites that
are necessary and relevant for your employees and customers.
Document Library
 The Document Library allows you to download documents. The
system allows you the ability to enter key words or phrases about
the document that can be searched by an employee or customer.
The document is available for down- loading for review. This ensures
that there is one place that employees and customers can go for
the most recent version of a document.
Phone Book
 Our centralized phonebook systems enable anyone who has
access to the system to very easily and quickly locate anyone that
is in the system. Now you can have one place to go to find a
person.

8. 8
Employee Appraisal System Capabilities
 Track dates that assignments were
completed.
 Track management sign off dates.
 Provides for manager or supervisor
final approval.
 Track employee progress with current
information available year round.
 Create employee specific
assignments.
 Show employees current progress.
 Carry forward assignments that were
not completed from previous
appraisals.
 Integrates employees educational
planning.
 Provides you with a defensible
appraisal process, which may reduce
your organizations exposure to
potential problems.
 Integrate with your current website to
preserve branding and ease of use
for applicants. Integrates with our
web based career development
system.
Online Newsletters Module
Publish any amount of simple or complex
newsletter materials using this robust
relational database module. Plus, you
can take advantage of advanced
management tools that enable you to
control when your newsletter is available,
who can access the system, and what
pre-requisites are required. And because
all content is published in a standard
Windows-style interface, users will be able
to navigate quickly and easily to all
system features.
Our online newsletters can transform your
traditional newsletter into a solution that
will truly inform your audience. You’ll have
access to powerful tools and advantages
that include:
 Dramatically decrease the cost of
delivering information to any size
audience by eliminating cost of
printing and mailing, whether you
need to r each 10 or 100,000 viewers,
 We can help you substantially lower your cost per viewing.
 Publish newsletters and articles in a relational database format
for maximum security, reliability, and scalability.
 Update newsletters in minutes by eliminating complex web-based
programming requirements.
 Integrate Knowledge Modules with your existing website for
seamless navigation and brand equity. When you partner with
us to build your web-based newsletters, you can minimize the
development cycle and concentrate on delivering up-to-the
minute information.
 Simple windows style user interface allows you to quickly and
easily update your newsletter without and complicated web
programming.
 Publish multimedia content and information for maximum
viewing value, including text, pictures, illustrations, video, sound,
and more.
 Divide training materials into convenient sections or “articles”.
Within the newsletter database for easy updates and tracking.
 Customize the layout and presentation information to match
your brand standards or other visual guidelines.
 Set access requirements and password protections to ensure
only qualified people can view the newsletter.
 Seamlessly integrate the newsletter information with our survey
modules to track participant opinions and habits.
 Quickly publish your content in standard web-based format for
Internet or Intranet distribution.
 Set time and date restrictions to make your newsletter available
only during specific schedule periods – and develop content far
in advance to set a later publishing date.

9. 9
Bonus Merit System
Knovada Bonus Merit Benefits
Online Bonus Merit Module
Our online bonus merit system provides
organizations with the ability to auto-
mate the bonus and merit process within
their organization; thereby reducing the
time taken to calculate, validate and
award bonuses or merit increases. The sys-
tem facilitates proactive communication
between the manager and the
employee and can be used to document
meetings and discussions that have
transpired. Such a capability provides an
audit trail in case there is a dispute
regarding an employee’s bonus or merit
increase. To manage the system, different
levels of access are provided. The bonus
merit administrators have full access to all
sys- tem features and capabilities; the
bonus merit human resource users have a
limited access to the employee
information; and the managers only have
the ability to view information within their
organizational hierarchy.
The first line manager has access to the
manager summary screen to see
summary information for their direct
reports and make merit and bonus
recommendations for all employees who
report to them. Additionally, they can
click on an employee name to see the
employee detail screen for that
employee to make recommendations for
each employee individually.
This allows the manager to have access
to the employees previous bonus and
merit information together with annual
salary, wage type, employee work status
such as part time or full time, determine if
the employee is eligible for a bonus or
merit, employee performance rating and
standard bonus percentage and merit
amounts. The managers also have the
ability to view bonus and merit
recommendations that are pending sub-
mission for approval. If a fixed bonus pool
is established for the managers, merit and
bonus recommendations made by the
mangers automatically decrease the
funds available in the bonus pool.
The Second Line Manager Main Menu is broken
into two sections – the Direct Report
Recommendations Area and the Review and
Approvals Area can use the Review and
Approvals area of the screen to review Merit and
Bonus recommendations made by their reporting
managers for their employees. The managers has
the ability to approve recommendations with or
without changing individual recommendations;
drill down to individual employee
recommendations and modify one or more Merit
or Bonus amounts before approving; and/or
create reports to compare recommendations and
allocation of pools across their managers and their
direct reports.
Any manager above the first line manager in the
hierarchy may review and change
recommendations for any employees in their
chain of command. Pool information for second
line managers and above is broken into two bonus
pools – the first is for their direct reports only, the
second is the accumulation of all pools for all
managers in their hierarchy which includes their
direct report pool amounts. When managers
assign Merit and Bonus recommendations to their
employees, their pools are decreased
accordingly.

10. 10
Bonus Merit System - Continued
The Knovada bonus merit system allows
you to allocate bonus and merits to
employees in a systematic and orderly
method. The bonus merit system allows
you to track how much is being awarded
to each employee and to verify that
each manager has not exceeded their
budget.
Ability to submit to next level manager for
approval - The allows you to submit your
bonus and merit suggestions to your
manager in an organized fashion. As a
manager you can provide comments to
explain the salary and bonus
recommendations you are making.
Easily view pending actions - The system
allows you to view all pending bonus or
merit actions in which you as a manger
are required to review or provide a
response.
Easily view completed actions - The
system allows you to view all completed
requests and to view the requests and
comments provided
View system generated manager specific
emails - Emails that are generated by the
bonus merit system are recorded and
kept for viewing by the manager and for
historical record keeping.
Generic and custom reporting - The
system allows you the ability to run
standard reports that are provided with
the system. Additionally, you can create
your own custom reports and save them
for future reporting. Management is
provided top down viewing capability.
Administrators can turn on/off fields and
support staff with ad-hoc views.
First line manager main menu summary
screen - Provides the first line manager
with a dash- board view of their
recommendations, pending actions,
completed actions, notifications, re- ports,
merit pool information, and bonus pool
information. The manager can make
bonus and merit recommendations
based upon their targets and pool
allocations
Second line manager main menu
summary screen - Provides the first line
manager with a dashboard view of their
recommendations, pending actions,
completed actions, notifications, reports,
merit pool information, and bonus pool
information. Additionally, the manager
can view bonus and merit
recommendations and pool of their
subordinate managers. There is al- so an
area to view approved and pending
approval recommendations. The
manager can make bonus and merit
recommendations based upon their
targets and pool allocations.
Automatically calculate bonus and
merit pools - When recommendations
are submitted, the system will
recalculate the bonus and merit pool
information thereby allowing the second
line managers to know how much of
their pool is remaining and can be
awarded to their direct reports. Pools are
recalculated once a recommendation is
made and the remaining pool amounts
are displayed in both dollars and
percentages to assist the manager in
ensuring they are achieving their
company targets.

11. 11
Survey Capabilities
 Use random question generation to
administer custom surveys for
different audiences.
 Set time limits for surveys to ensure
convenience for participants.
 Assign different weighted values to
questions for high-end or priority
tracking.
 Include multimedia video and
images to capture responses based
on visual feedback instead of just text
descriptions.
 Assign unique control number to
every participant to track survey
results on an individual, group, or
comparative basis.
 Allow participant to start, stop, and
restart the survey using a unique
control number.
 Generate tracking and measurement
reports instantly or at regular time
intervals for the fastest and most
convenient analysis of survey
responses.
 Use the simple management tools
and graphical interface to update
questions, tracking information, or
report parameter on the fly.
 Flexible survey formats allow you to
determine question layout and
information style – mix and match
multiple choices, free response, short
essay and other question styles.
 Set different levels of password-
protected access to streamline
participant, management, and
reporting functions.
 Store and track all survey information
and responses in a sophisticated
database for simple management and
analysis – no more web-programming
to change questions, just type new
information into the template cells and
your online survey is updated
immediately.
 Integrate the survey system with your
existing website for seamless navigation
and redirection for participants.
 Provide responses to participant
answers. Supply additional instructions
or directions with explanations.
 Restrict access to computer using the
participant’s computer address.
Intelligently direct participants to
additional questions based upon
previous answers.
 Use dimensions to supply additional
information based upon scoring
percentage. Use dimensions to group
questions based upon related subjects
or topics.
Opinion Polls Capabilities
 Set time limits for opinion polls to ensure convenience for
participants.
 Include multimedia video and images to capture responses
based on visual feedback instead of just text descriptions.
 Assign unique control number to every participant to track
opinion poll results on an individual, group, or comparative basis.
 Generate tracking and measurement reports instantly or at
regular time intervals for the fastest and most convenient analysis
of opinion poll responses.
 Use the simple management tools and graphical interface to
update questions, tracking information, or report parameter on
the fly.
 Flexible opinion poll formats allow you to determine question
layout and information style – mix and match multiple choices,
free response, short essay and other question styles.
 Set different levels of password-protected access to streamline
participant, management, and reporting functions.
 Store and track all opinion poll information and responses in a
sophisticated database for simple management and analysis –
no more web programming to change questions, just type new
information into the template cells and your online opinion poll is
updated immediately.
 Integrate the opinion poll system with your existing website for
seamless navigation and redirection for participants.
 Restrict access to computer using our integrated firewall system.
 Intelligently direct participants to additional questions based
upon previous answers.

12. 12
Client Assignment Tracking
 Define steps to obtain client
objectives.
 Track dates that assignments
were completed.
 Track dates that assignments
were scheduled.
 Track caseworker sign off dates.
 Provides for caseworker final
approval.
 Track client progress with current
information and feedback.
 Create and update client
specific assignments.
 Integrate with your current
website to preserve branding
and ease of use.
 Provide client with clear
strategies and obtainable
opportunities.
 Integrates clients educational
planning.
 Clients can rank assignments.
 Caseworkers can rank
assignments.
 Obtain report of delinquent and
nonscheduled assignments.
 Automatic assignment creation
based upon answers to surveys
when integrated with our
Payroll and Work Scheduling System
Capabilities
Maintains the following information for
each of the employees:
 Accrual levels for each of the
company designated leave
categories. Past, present and future
company approved holidays. Past,
present and future payroll dates.
 Payroll shifts and standard start and
end shift times.
 Employee payroll deductions
information.
 Banking information and employee
bank account information.
 Employee electronic payroll payment
options and amounts to be deposited
in each designated account.
 Employee per diem information.
 Employee hiring and company policy
forms,
 Employee banking information for
integration with your company’s
accounting system.
 Display and monitor employees work
schedule over the web or internal
network.
 Centralizes work scheduling
management for improved
efficiency.
 Create a proactive work-scheduling
environment.
 Provides for audit trails to track both
work requests submitted by
employees and management’s
response to such requests.
 Employees can enter and track their
work requests up to one year in
advance.
 The system uses email for notifications
to manage the submission and
management action to work
requests; thereby eliminating the
manual effort involved in managing
the flow work re- quests and
management action.
 System has an automated work
request process flow system to
reduce the need for human
intervention.
 Reduces work request oversights that
lead to employee frustration. the
system provides an auditable work
history for each employee.
Integrates with your current website
to preserve branding and ease of use
for applicants.

13. 13
Life Plan System
Online Life Plan Module
With our Life Plan System you can
automate many of the steps in the case
management process in your
organization. The life plan system
improves efficiencies by tracking a
program client’s progress. It allows you to
keep an extensive database of all
program client specific assignments and
their status. Our life plan sys- tem allows
you to get reports, schedule, and update
and add tasks. Assignments are
automatically created since the life plan
system is integrated with our survey
system. Our life plan system allows you to
organize program client information in a
centralized location and the ability for
access from any location that has
Internet access. Track dates that
assignments were scheduled and
completed sign off dates along with
youth leader/member or mentor final
approval. Create and update pro- gram
client specific assignments including
strengths needs and strategies, which
provides the program participant with
clear strategies and obtainable
opportunities.
Integration with our Survey module
The Survey Module can be an effective
tool to actually create the Life Plan
assignments based upon responses from
the program participants. It can likewise
provide valuable feedback to the
Community Services administrators
through survey responses provided by the
participants as they progress through the
program.
Life Plan System Capabilities
 Track dates that assignments were
completed.
 Track participant sign off dates.
 Track participant leader sign off
dates.
 You can search for job position by
name, descriptions, and
requirements, SIC Codes, and
comments.
 Provides for participant leader final
approval.
 Track participant progress with
current information.
 Create generic assignments for all
participants.
 Create participant specific
assignments.
 Show participant objective and
current progress.
 Provide participants with clear and
obtainable advancement
opportunities.
 Integrates participants’ educational
planning.
 Provides you with a defensible
program process, which may reduce
your organizations exposure to
potential problems.
 Can be used to assist participant with
legal issues by demonstrating
progress being made in the program.
 Provides the capability for multiple
people to manage participant all in
one life plan. Provide the ability to
restrict, which people can see,
participant specific assignments.
Integrated reporting capability to
allow for viewing of assignment status
and ratings. Add strengths, needs,
and strategies for each assignment

14. 14
LMS System
Online Interactive Classroom
 Easy to use windows style user
interface allows the company to
easily create/update training
materials.
 Publish training materials for secure
access by your employees.
 Set date and time restrictions when
training content will be available.
 Identify those employees who can
access training content.
 Identify prerequisites required for
specific content.
 Customize the layout and
presentation of your company’s
content to meet your branding
requirements...
 Integrates the training content with
the Online Test System to track
participant understanding and
retention.
 Manages and controls traditional
classroom registrations, classroom
facilities and class size restrictions.
Online Test System
 Administer tests through an
interactive questionnaire module.
 Provides and objective and
defensible employee appraisal
process.
 Multiple question formats:
o Multiple choice
o True/False
o Text Based
o Images
o Multimedia
 Random question selection
 Option to assign weighted values to
test questions.
 Ability to place time limits on the
entire test or each page of test.
 Sophisticated response system
provides the ability to redirect test
takers to different questions based
upon their responses
Online Reporting and Tracking
 Automated reports to provide instant
access to results.
 Student report cards for individual
performance.
 Management reports, which tracks
their employee’s performance.
 Testing results can be summarized by
group, region, etc.
 Trend analysis based upon historical
testing results by course or instructor.
Enhanced Communications and
Information Flow
 To everyone
 At all times
 In all places
 In a cost effective manner
LMS Administration
 The management and administration
of the LMS infrastructure is controlled
by the company’s training/HR staff.
 No Information Technology resources
are required.
 Easy to use customization options.
 Can adapt to changing business
requirements.
 Application program interface
facilitates external system integration.
 Controlling user access through
security levels.

15. 15
Online Interactive Classroom Module
Publish any amount of simple or complex
curriculum materials using this robust
relational database module. Plus, you
can take advantage of advanced
management tools that enable you to
control when your content is available,
who can access the system, and what
pre-requisites are required. And because
all content is published in a standard
Windows-style interface, users will be able
to navigate quickly and easily to all
system features.
Our online interactive classroom can
transform your traditional curriculum into
a solution that will truly educate your
audience. You’ll have access to powerful
tools and advantages that include:
 Dramatically decrease the cost of
delivering training to any size
audience by eliminating cost of travel
and facility rental...whether you need
to reach 10 or 100,000 students, We
can help you substantially lower your
cost per student.
 Publish curriculum and content in a
relational database format for
maximum security, reliability, and
scalability.
 Update content in minutes by
eliminating complex web-based
programming requirements.
 Integrate Knowledge Modules with
your existing website for seamless
navigation and brand equity.
 Group segmentation is possible using
our proprietary control number
system, which allows you to track
individual and group performance to
measure progress toward measurable
objectives. When you partner with us
to build your web-based training and
teaching programs, you can minimize
the development cycle and
concentrate on delivering up-to-the
minute information.
 Simple windows style user interface
allows you to quickly and easily
update your curriculum without
complicated web programming.
 Publish multimedia content and
information for maximum training
value, including text, pictures,
illustrations, video, sound, and more
 Divide training materials into
convenient sections or “chapters”
within the curriculum database for
easy updates and tracking.
 Customize the layout and
presentation information to match
your brand standards or other visual
guidelines.
 Set access requirements and
password protections to ensure only
qualified participants can view the
curriculum.
 Seamlessly integrate the curriculum
and training information with our
testing modules to track participant
understanding and retention.
 Quickly publish your content in
standard web-based format for
Internet or Intranet distribution.
 Set time and date restrictions to
make your curriculum available only
during specific schedule periods –
and develop content far in
advance to set a later publishing
date

16. 16
Online Test Module
Administer tests with this interactive
questionnaire module. Combine multiple
choice, short answer, or essay type
question formats to match your specific
educational requirements. Plus, tests can
include text based questions, images,
multimedia resources etc. This module
can be integrated with your existing
website for seamless integration and
brand equity. We provide random
question selection, plus the ability to
place time limits on test availability.
Sophisticated response systems let you
redirect test takers to different questions
based on the responses. In addition to
tests, this module can be used to perform
assessment or qualification tasks and
more.
Online Reporting & Tracking Module
Results of tests taken can be tracked and
presented in a variety of ways to meet
your requirements. You can track simple
percentages and rankings, or perform
high-end cross-tab calculations to identify
trends within your audience. Additionally
you can publish statistical reports
providing invaluable feedback and
insight.
Market segmentation functions are
possible using our proprietary control
number system, which allows you to track
individual or group performance to
measure progress toward measurable
objectives.
Scoring & Analysis Module
Our Online scoring and analysis module
gives you the ability to perform
sophisticated analysis and calculations on
the results of test taken by participants.
 Design your criteria for grading.
 Establish weighted scoring.
 Results can be displayed
automatically on-screen for the
student to see.
 Results can be collected and
analyzed within a group.
 Results can be tracked according to
individual, group, region, etc.
Test Capabilities
 Use random question generation to administer custom tests for
different audiences.
 Set time limits for tests to ensure convenience for participants.
 Assign different weighted values to questions for high-end or
priority tracking.
 Include multimedia video and images to capture responses
based on visual feedback in- stead of just text descriptions.
 Assign unique control number to every participant to track test
results on an individual, group, or comparative basis.
 Allow participant to start, stop, and restart the test using a unique
control number. Generate tracking and measurement reports
instantly or at regular time intervals for the fastest and most
convenient analysis of test responses.
 Use the simple management tools and graphical interface to
update questions, tracking information, or report parameter on
the fly.
 Flexible test formats allow you to determine question layout and
information style – mix and match multiple choices, free
response, short essay and other question styles.
 Set different levels of password-protected access to streamline
participant, management, and reporting functions.
 Store and track all test information and responses in a
sophisticated database for simple management and analysis –
no more web-programming to change questions, just type new
information into the template cells and your online test is
updated immediately.
 Integrate the test system with your existing website for seamless
navigation and redirection for participants.

17. 17
Online University
Knowledge Modules
Our Online University is built on a
foundation of powerful technology and
years of engineering, development, and
programming expertise. Our Knowledge
modules are the cornerstone of your
Online University and provide you with all
the sophisticated resources you need to
accomplish
Online Interactive Classroom Module
Publish any amount of simple or complex
curriculum materials using this robust
relational database module. Plus, you
can take advantage of advanced
management tools that enable you to
control when your content is available,
who can access the system, and what
pre-requisites are required. And because
all content is published in a standard
Windows-style interface, users will be able
to navigate quickly and easily to all
system features.
Online Testing Module
Administer tests, or quizzes with this
interactive questionnaire module.
Combine multiple choice, short answer,
or essay type question formats to match
your specific educational requirements.
Plus, tests can include text based
questions, images, multimedia resources
etc. We provide random question
selection, plus the ability to place time
limits on test availability. Sophisticated
response systems let you redirect test
takers to different questions based on the
responses.
Scoring & Analysis Module
Our Online University gives you the ability
to perform sophisticated analysis and
calculations on the result of tests taken by
your students. This scoring and Analysis
Module lets you pre-define the
information you want to track so analysis
is per- formed automatically as tests are
taken.
Online Reporting & Tracking Module
Results of tests taken can be tracked and
presented in a variety of ways to meet
your requirements.
You can track simple percentages and rankings, or perform high-end
cross-tab calculations to identify trends within your audience.
Additionally you can publish individual student report cards that track
performance on individual tests or throughout a course of study.
Tailor a custom training or education solution to your needs.
Our Online University is a completely integrated knowledge solution.
With it you can apply its proven principles to any training or education
objective whether you’re designing a comprehensive distance learning
program or developing a training course for new employees or resellers.
We give you all the powerful back-end systems you need to build,
manage, and expand your education programs. Applications for this
online solution are virtually unlimited: Online Distance Learning –
Comprehensive solutions for any formal education institution, from small
colleges and major universities to public and private schools and all
variations in between. Continuing Education & Degree Programs –
Extend the reach of your higher education program to serve students
across town or around the world. New Employee Training – Deliver
company information to new recruits from any computer, at home or
the office. Technical Training – Keep your skilled workforce up to date on
the most recent developments in their field. Certification Programs –
Create an online solution for professional certification requirements,
including dynamic content generation and random questions selection.
Sales Training – Educate and motivate salespeople in hundreds of
locations at the same time with the latest product information,
promotional details, and sales incentives. Accelerate Your Training &
Education Timelines We give you all the powerful, proven resources of
an integrated online education system combined with the fastest
implementation process in the industry. Our template driven
development resources let you choose from pre-configured classroom,
testing, scoring, and reporting resources, or customize your own-all in less
time than you ever imagined.

18. 18
BI-CRM System
Online BI-CRM Module
Our Business Intelligence – Customer
Relationship Management (BI-CRM)
Solution provides organizations with the
ability to automate all customer
interactions throughout the enterprise
utilizing a common customer record. By
consolidating multiple customer touch
points from across the enterprise,
individual organizations have access to
their own unique data elements through
their customized views while facilitating
the sharing of required information
throughout the enterprise. Such a 360
degree view of each customer/client
interaction which is consolidated within a
single customer record by our CRM
Module serves as the foundation for the
overlay of our Business Intelligence
Module to provide meaningful
information and critical benchmarks to
enhance the decision making process. As
displayed on the organizational flow
below, a tremendous amount of
information is gathered on each and
every customer interaction by a number
of individual organizations.
This information can prevent a
detrimental impact on an organization’s
ability to achieve additional sales
revenue due to poor customer service by
keeping all the information for a client
visible to required personnel within the
organization.
Likewise marketing campaigns must be
analyzed and evaluated to determine
where future marketing budgets should
be focused. These are just two examples
whereby our BI Module can provide logic
and intelligence to this vast array of data;
enhancing the decision making process
by management; ensuring that
organizations have a coordinated view of
their client base; while facilitating the
development of new strategies based
upon past successes or failures.
In addition to the traditional customer
relationship management functions, our
solution likewise supports the unique
marketing and sales activities, which are
associated with an organization’s
alliances and value added resellers
through our Partner Relationship
Management Module (PRM.)
With our PRM, an organization will have
the capability to ensure their alliances
and resellers are achieving their
objectives such as revenue targets/
quotas and royalty payments. Through
our PRM, reseller territories or products
can also be defined and customers can
be assigned thereby avoiding channel
conflicts in their respective markets. Our
newest version of BI-CRM will incorporate
a Salary Administration Module to
manage and administer salary and
compensation plans for the marketing
and sales representatives. Our Salary
Administration Module will provide
accurate and timely compensation
information for management review
together with a direct link to an
organization’s payroll system.
Recognizing the requirement that each
segment of an enterprise will view their
specific customer/client interaction from
a different perspective, our CRM Module
provides the ability for each segment to
define their unique views through an
easy to use graphical user interface and
customization wizard without impacting
the metadata structure or new release
compatibility.

19. 19
BI-CRM System – Continued
More importantly, such customizations
can be easily applied by the client
themselves; minimizing the impact on
their own internal Information Technology
organization or having to rely upon on
third party vendors for such
customizations.
 Centralize prospect/client data -
Provides one central view interface
for all data needs.
 Manage industry related details,
action items and contacts -
Adds/edits can be made from same
web location.
 Centralize data collection processes -
Easy to use forms within the system
provide for one stop shop.
 Provide security controls for
client/prospect integrity - Users can
only view/edit/ search assigned
prospects/clients. Management is
provided top down viewing
capability. Administrators can turn
on/off fields and support staff with
ad-hoc views.
 Maintain business data ownership -
Captures and maintains ownership for
ongoing business lifecycle support.
System allows for owners to transition
ownership to new owners for business
continuity.
 Create document library system -
Provides a centralized location to
query client documents (contracts,
annual reports, ad-hoc reports, etc.).
 Provide Mobile accessibility - Can
access and use the system through
your mobile device when a PC is not
available or traveling.
 Integrated application - integrated
with existing intranet - Provides
transparent navigation for simply use.
 Must be external vendor for ongoing
business support - No systems
knowledge is lost through turnover
rather business continues as usual. No
need for new software, upgrades, or
new hardware.
 Centralize the sales process - Central
location for all communication and
documentation throughout the sales
process. Central details section to
capture client specifications.
 Export data for further review and analysis –
Provides ability to run targeted reports and export details. Business Intelligence – Customer
Relationship Management Cycle
Customer
Support
Customer Support
resolves customer
issues and enters
customer feedback
Order Fulfillment
Data can be interfaced/
integrated to Manufacturing,
Distribution and Accounting
processes/systems
Sales Management
Sales Management pro-
cesses turn prospects
into customers
Lead Management
Qualified leads become
prospects through Con-
tact Management
Campaign
Management
Leads are developed
through Campaign Man-
agement
Marketing
Management
Historical data analysis
influences development of
new marketing campaigns
Product Management
Future product direction
supported by customer
data (product enhancement
requests)
Portfolio/Account
Management
Satisfied customers buy more
products and become refer-
ences through Portfolio/
Account Management pro-
cesses
Project Management
Time and material services,
project deliverables and more
are tracked and managed via
Project Management.
Business
Intelligence

20. Kevin H. Taylor
Knovada Incorporated
www.knovada.com
sales@knovada.com
Contact us for a demo