1) The document provides tips for researchers conducting studies within large corporations.
2) It advises researchers to go where participants are, coach any minders accompanying them, and embrace the complexity of the organization.
3) Researchers should use stakeholders to gain immersion in the organization and write their own invitations to participants rather than relying on others.
5 Presentation Secrets that Make you a Rockstar PresenterVisual Spiders
5 Presentation Secrets that can change the life of a presenter.
Visual Spiders is a leading Presentation Design Services with experts having 8+ years experience.
5 Presentation Secrets that Make you a Rockstar PresenterVisual Spiders
5 Presentation Secrets that can change the life of a presenter.
Visual Spiders is a leading Presentation Design Services with experts having 8+ years experience.
Velocity EU 2013 What is the velocity of an unladen swallow?pdyball
Seatwave was growing fast, success was unabated, and industry awards were landing on their doormat. Infrastructure had been revamped, load patterns were understood. Everything was going just great…
Until…
The marketing team planned Seatwave’s first UK TV campaign – all regions – simultaneously, but only told the engineering team the day before the first advert was due to run!
10 seconds into the advert the site melted and there was a collective thud as heads hit desks.
It was expensive lesson to learn but also the wake up call that forced everyone in Seatwave to focus on the performance of their site.
In this session we’ll share that pain we experienced, and how we improved performance so that when all our competitors crashed during the UKs largest concert ticket sale, we were able to take 20 days revenue in just 2 hours!
However, maintaining performance is a challenge, product owners want new features, the site starts to put on weight and slowly performance starts to degrade once more.
Will it take another disaster to focus everyone on performance or is there another way to avoid “boom and bust”?
We’ll talk about the steps we’re taking to avoid “boom and bust” by making both performance and the impact performance has on our customers visible to everyone across Seatwave including:
Our Adobe Site Catalyst installation with a custom implementation of the W3C Navigation Timing API allowing us to segment our business KPI’s by speed.
How we’re using a WebPageTest within continuous integration for our QA and production builds.
How we constantly review our performance against competitors using our own installation of the HTTPArchive.
Join us on our quest in search of the Holy Grail of truly understanding how web site performance affects our business, and the processes and systems we are putting in place to ensure we keep speed at the heart of our product development roadmap.
Infrastructure Continuous Delivery using CloudFormationjoehack3r
How we continually update our CloudFormation stacks utilizing GitHub, Jenkins, and a custom Python script. This allows us to follow the practice of treating infrastructure as code and continuous delivery.
Velocity EU 2013 What is the velocity of an unladen swallow?pdyball
Seatwave was growing fast, success was unabated, and industry awards were landing on their doormat. Infrastructure had been revamped, load patterns were understood. Everything was going just great…
Until…
The marketing team planned Seatwave’s first UK TV campaign – all regions – simultaneously, but only told the engineering team the day before the first advert was due to run!
10 seconds into the advert the site melted and there was a collective thud as heads hit desks.
It was expensive lesson to learn but also the wake up call that forced everyone in Seatwave to focus on the performance of their site.
In this session we’ll share that pain we experienced, and how we improved performance so that when all our competitors crashed during the UKs largest concert ticket sale, we were able to take 20 days revenue in just 2 hours!
However, maintaining performance is a challenge, product owners want new features, the site starts to put on weight and slowly performance starts to degrade once more.
Will it take another disaster to focus everyone on performance or is there another way to avoid “boom and bust”?
We’ll talk about the steps we’re taking to avoid “boom and bust” by making both performance and the impact performance has on our customers visible to everyone across Seatwave including:
Our Adobe Site Catalyst installation with a custom implementation of the W3C Navigation Timing API allowing us to segment our business KPI’s by speed.
How we’re using a WebPageTest within continuous integration for our QA and production builds.
How we constantly review our performance against competitors using our own installation of the HTTPArchive.
Join us on our quest in search of the Holy Grail of truly understanding how web site performance affects our business, and the processes and systems we are putting in place to ensure we keep speed at the heart of our product development roadmap.
Infrastructure Continuous Delivery using CloudFormationjoehack3r
How we continually update our CloudFormation stacks utilizing GitHub, Jenkins, and a custom Python script. This allows us to follow the practice of treating infrastructure as code and continuous delivery.
Stock Market Baseball by John George Campbelljohngeocampbell
STOCK MARKET BASEBALL is about technical analysis, understanding stock charts, and chart patterns, and an approach to making money trading stocks in the stock markets and stock exchange by making small percentage gains each day on your trades.
An informal presentation given to OpenLearn colleagues on 13 March 2013: how can we can improve the experience for users of our site in order to reduce the overall bounce rate?
These slides have minimal content. I've transcribed some of what I said during the presentation here: http://www.haikudeck.com/p/49wobwvKd2/improving-bounce-rate
I've also collected some Google Analytics dashboards and custom reports that I discussed at the end of the presentation: http://www.matthewculnane.co.uk/posts/2013/3/13/improving-bounce-rate
There's a movement brewing built upon leveraging the transformative power of creativity to help us work and create better so that we can produce work infused with meaning. Discover how by knowing your Why, instilling tiny habits to cultivate your creative spark, and finally, fomenting creative collaboration based on the tenets of improv and open spaces, you can take the spark of Creativity (R)Evolution and use it as the impetus to push you, your teams, and your companies to create betterness.
The Creativity (R)Evolution - UX Week 2014Denise Jacobs
There's a movement brewing built upon leveraging the transformative power of creativity to help us work and create better so that we can produce work infused with meaning. Discover how by instilling tiny habits to cultivate your creative spark, and finally, fomenting creative collaboration based on the tenets of improv and open spaces, you can take the spark of Creativity (R)Evolution and use it as the impetus to push you, your teams, and your companies to create Betterness.
Struggling To Get Prospects To Call You Back ? Try These Three Simple Strateg...Ago Cluytens
We’ve all been there. It was love at first sight. They loved your product, and told you so. Repeatedly. You had great conversations. They asked for a proposal. You spent hours on working on a masterpiece.
You sent it through. Then nothing. Not a bleep. You e-mailed. Gently. Nothing. Called them. Still nothing. Reached out. Again. Again.
Still nothing. Now what ?
This talk is a celebration of the letter F as regards to software formation. From his first feats in forming friction free software, Josh has been fanatically fighting the furious fight for first class software. This talk is a free flowing fantastic flurry of fulmination about being fearful of failure, focusing on the fixed, forcing feedback and much more… So consider yourself forewarned.
This talk was first delivered in Edinburgh at #WhiskyWeb
Similar to Into the belly of the beast - March event on 'Research in the field' (20)
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Opower combines design with psychology to nudge utility customers to make better energy choices, helping the planet, the grid, and their wallets. From small actions (like taking shorter showers) to big actions (like buying an electric car), behavioural techniques can encourage people to act. In this session, Karina will cover the best practices of behaviour change and give examples from her work.
Increasing your impact with behavioural science with Dr. Rosie WebsterThe Research Thing
As user researchers, we're in the business of understanding (and often trying to change) people's behaviour. While the research we do is an excellent tool for this, we can have even more impact if we stand on the shoulders of the academic giants who spend years trying to understand human behaviour. Behavioural science is the systematic study of human behaviour, and how to change it. It therefore provides us with evidence, theories, frameworks, and methods that can supercharge our user research. In this talk, Rosie will talk about some of these different behavioural science tools, and provide examples of their use in practice.
A talk as part of the 'Lifting the lid on ethnographic research' event for The Research Thing. http://www.meetup.com/researchthing/events/150350262/
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• How does ethnography fit into a holistic UX research approach?
• How can we get execs to say “Yes” to ethnography (and fund it!)
• How do I avoid common pitfalls?
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
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LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
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Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
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PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
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What you will learn during the webinar:
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GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
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The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
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Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
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Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
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- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
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💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
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Into the belly of the beast - March event on 'Research in the field'
1. Into the belly of the beast
Lessons learned from research with
the staff of large corporations
John Waterworth, @jwaterworth
Research Thing, November 2012
2. Access
Photo by Stephen Woods (protohiro) at http://www.flickr.com/photos/protohiro/5769980863/ 2
3. Minder
Photo by Kim Smith (Squid!) at http://www.flickr.com/photos/asimpledarksquid/527075638/ 3
4. Complexity
Photo by Klaus zARTh (voodoo2me) at http://www.flickr.com/photos/22040620@N04/2562001120/ 4
5. Stakeholders
Photo by Michele Ficara Manganelli at http://www.flickr.com/photos/michele_ficara_manganelli/8539373018/ 5
10. Lying
Photo by Tom Hoyle at http://www.flickr.com/photos/tomhoyle1985/8456143387/ 10
11. Time
Photo by Toni Verdú Carbó (ToniVC) at http://www.flickr.com/photos/tonivc/2283676770/ 11
12. 6. It’s about their
experience
7. What’s in it for them
8. Politics are in scope
9. Lies are data too
10. Take your time
Top tips
1. Go where they are
2. Coach your minder
3. Embrace complexity
4. Use stakeholders for
immersion
5. Write the invitations
12
14. 6. It’s about their
experience
7. What’s in it for them
8. Politics are in scope
9. Lies are data too
10. Take your time
Top tips
1. Go where they are
2. Coach your minder
3. Embrace complexity
4. Use stakeholders for
immersion
5. Write the invitations
14
People you need to see, systems you need to review are hard to get at. Inside the organisation, behind security, in different locations.Tempting to fall back on remote working.Work hard to go and see people, see how they work, meet them face-to-face.
Cost of access is having a minder. Feel like a restriction, like an old fashioned chaperone.But they know so many more people, and so much more about the company. They know the right way to book meetings and rooms and get into places.Explain over and over what you want to do and how you want to do it. Eventually that start repeating it for you. An additional advocate.
By their nature the inside of most corporations are more complex than the parts the customers see. Limit to complexity of consumer facing. Intermediary.Inside large organisations can have specialists, professionals who have taken years to learn what they do. And you will have to learn. Knowing what to learn in detail and what not is important.But being the naïve outsider is important. It’s part of what they’ve brought you in for.Can be useful to separate immersion and learning from research.System is the technology, plus people, plus all the rules and regulations, policies, objectives, …Create different views: Soft Systems Rich Pictures, Service Blueprints,
Stakeholders. Lots of people will be interested in what you are doing … or should be. Few concerned stakeholders is an alarm bell.Embrace the stakeholders. Use them for immersion and learning. Ask them to give you their take on policies, objectives, vision. Look for conflicts, contradictions, lack clarity.Understand how you can make the most impact.
People think their coming to another bloody meeting. Or an appraisal. Or some old fashioned time and motion study.Or their manager already gave IT our requirements, so why are we wasting our time.Or whatever we say nothing ever changes, so way are we wasting our time.Or they’re here to tell you how everything should be.Make sure you draft the invitations. Maybe even speak to people before the sessions.Did a remote session, with screen sharing, with someone who was using to communicator to moan to a colleague about having to do the session.
People will try to teach you. Tell you the policy. To tell you their requirements.Keep bringing things back to them and their experience.Start interview by getting them to talk about themselves. Use you, your. Frame questions so they can’t give generic, or official answers.People will often want to tell you how things should be.Accept suggestions, but ask your why’s. Ask for suggestions until the end.
As we all spend more and more time doing information work, less about classical ergonomics and interaction design.So motivation: mastery, autonomy, purpose, behavioural economics, organisation theory, activity theory, distributed cognition.I meet many managers who still believe that people will follow policies accurately because you tell them to, and punish them if they don’t.So basic knowledge of affective emotional psychology, particularly how to relates to productivity at work.
Will stumble into people and groups with conflicting goals. Mistake is to treat that as politics that’s somehow separate from what you are researching.So ask different stakeholders to describe goals, policies and, diplomatically, report back the conflicts.That includes conflicts with wider organisational and brand objectives.
Hopefully, we know about cognitive biases. They’re generally manageable. Few people straightforwardly lie. Many cases in consumer we are interested in persons memory of experience and interpretation of it, so the fact that that is irrationally constructed isn’t so much of a concern.But with staff are much more likely to lie. Think hard about how you reduce the chances of people lying to you.Improving their experience. Non-judgemental. Outsider. Ditch your minder.But what if they do lie. Can you spot it.I ask similar questions in different ways. Could partly be because I’m getting old and forgetful. But it helps unpack contradictions. And usual probing tends to reveal lies too.And of course lies are data. If they lie and you can find out why, that can be important. Even if all you can do is manage the next interview a little differently so that people will open up to you.
Everything will take two or three times linger than you would like. Time to schedule meetings is particularly frustrating. Not like recruiting for research sessions over three days.Even then people will cancel at the last minute, or just not turn up. Frustrating if you’ve travelled a long way.But also take your time to really immerse your self in their culture, organisation norms, really see how things work. How they operate.Really help you understand, give the best insights, make the best recommendations, and present them in a way that works for that organisation.
Blah
People spend a long time at work. Sometimes we’re part of a project that will have a significant impact on the working lives of 1,000s of people for years. So if we’re involved in a case like this, let’s at least make sure that whatever does happens it’s based on good evidence.