Litteraturhusdebatt eller rølpefestkrangel på nett? Design for samtaler på nettNinaLysbakken
Hvor mye kan designeren påvirke samtaler og nettdebattkultur?Hvordan kunne kommentarfeltene sett ut? Nina Lysbakken designer og forsker på sosiale medier, kommentarfelt og nettaviser. På Yggdrasil vil hun gjerne gi deg et verktøy for å se kreative muligheter til å forme samtaler som er i tråd med den kulturen du ønsker å forme. Kanskje har du større påvirkningsmuligheter enn du trodde?
UXNZ 2015 Workshop - Steve Portigal
Projects often end with a catalogue of findings and implications, rather than a clear set of opportunities that directly enable the findings. This is one of the most persistent factors limiting the impact of user research in business today.
We’ve long heard the lament “Well, we got this report and it just sat there. We didn’t know what to do with it.” But design research (or ethnography, or user research, or whatever the term du jour may be) has also become standard practice, as opposed to something exceptional or innovative, and so designers are increasingly using contextual research to inform their design work.
Ongoing acceptance of design research has increased the ranks of designers and others who feel comfortable conducting user research. But analysis and synthesis is a more slippery skill set, and we see how easy it is for teams to ignore data that doesn’t immediately seem actionable (more out of frustration than anything malicious).
This workshop will give participants the tools to take control over synthesis and ideation by breaking it down into a manageable framework and process.
Participants in this workshop will:
collaborate in teams to experience an effective framework for synthesizing raw field data
learn how to move from data to insights to opportunities
learn techniques for generating ideas and strategies across a broad scope of business and design concerns
develop a range of high-level concepts for responding to business problems with a fresh, contextual understanding.
Specialists & Generalists: Team up for SuccessHeather Wilde
Presentation given at the 2015 Kansas City Developer Conference (#kcdc2015) that gives a plan for Generalists to find their way onto teams at all levels of a company, and for Specialists to help become more integrated.
Litteraturhusdebatt eller rølpefestkrangel på nett? Design for samtaler på nettNinaLysbakken
Hvor mye kan designeren påvirke samtaler og nettdebattkultur?Hvordan kunne kommentarfeltene sett ut? Nina Lysbakken designer og forsker på sosiale medier, kommentarfelt og nettaviser. På Yggdrasil vil hun gjerne gi deg et verktøy for å se kreative muligheter til å forme samtaler som er i tråd med den kulturen du ønsker å forme. Kanskje har du større påvirkningsmuligheter enn du trodde?
UXNZ 2015 Workshop - Steve Portigal
Projects often end with a catalogue of findings and implications, rather than a clear set of opportunities that directly enable the findings. This is one of the most persistent factors limiting the impact of user research in business today.
We’ve long heard the lament “Well, we got this report and it just sat there. We didn’t know what to do with it.” But design research (or ethnography, or user research, or whatever the term du jour may be) has also become standard practice, as opposed to something exceptional or innovative, and so designers are increasingly using contextual research to inform their design work.
Ongoing acceptance of design research has increased the ranks of designers and others who feel comfortable conducting user research. But analysis and synthesis is a more slippery skill set, and we see how easy it is for teams to ignore data that doesn’t immediately seem actionable (more out of frustration than anything malicious).
This workshop will give participants the tools to take control over synthesis and ideation by breaking it down into a manageable framework and process.
Participants in this workshop will:
collaborate in teams to experience an effective framework for synthesizing raw field data
learn how to move from data to insights to opportunities
learn techniques for generating ideas and strategies across a broad scope of business and design concerns
develop a range of high-level concepts for responding to business problems with a fresh, contextual understanding.
Specialists & Generalists: Team up for SuccessHeather Wilde
Presentation given at the 2015 Kansas City Developer Conference (#kcdc2015) that gives a plan for Generalists to find their way onto teams at all levels of a company, and for Specialists to help become more integrated.
A team sport is any sport which involves
participants working together as they seek to achieve a shared objective.
Some of the most common and popular team
sports include: soccer, basketball, American football, cricket, rugby, baseball
and hockey.
This presentation aims to teach others how to use the user centered design methodology known as personas.
Personas are archetypes (models) that represent groups of real users who have similar behaviors, attitudes, and goals. A persona describes an archetypical user of software as it relates to the area of focus or domain you are designing for as a lens to highlight the relevant attitudes and the specific context associated with the area of work you are doing.
Research Rebooted: Market Research is Broken, How Lean Can Help Fix It #leand...The Difference Engine
The presentation from my talk at #LeanDayWest, September 17, 2013 in Portland, OR. Research Rebooted: Market Research is Broken, How Lean Can Help Fix It.
100 page no-nonsense guide on scaling CX. Straightforward content to help you cultivate your customer-centric advantage and continue to win.
To scale CX you have to keep customers at the heart of everything you do. It's time to step on the gas and scale the CX systems you have in place.
Check out our latest whitepaper below, which includes:
✅ How to scale customer research & insight analysis
✅ How to democratise CX insights and Research
✅ How to build a lasting customer-centric culture
Read here: https://hubs.ly/H0sZDVl0
A team sport is any sport which involves
participants working together as they seek to achieve a shared objective.
Some of the most common and popular team
sports include: soccer, basketball, American football, cricket, rugby, baseball
and hockey.
This presentation aims to teach others how to use the user centered design methodology known as personas.
Personas are archetypes (models) that represent groups of real users who have similar behaviors, attitudes, and goals. A persona describes an archetypical user of software as it relates to the area of focus or domain you are designing for as a lens to highlight the relevant attitudes and the specific context associated with the area of work you are doing.
Research Rebooted: Market Research is Broken, How Lean Can Help Fix It #leand...The Difference Engine
The presentation from my talk at #LeanDayWest, September 17, 2013 in Portland, OR. Research Rebooted: Market Research is Broken, How Lean Can Help Fix It.
100 page no-nonsense guide on scaling CX. Straightforward content to help you cultivate your customer-centric advantage and continue to win.
To scale CX you have to keep customers at the heart of everything you do. It's time to step on the gas and scale the CX systems you have in place.
Check out our latest whitepaper below, which includes:
✅ How to scale customer research & insight analysis
✅ How to democratise CX insights and Research
✅ How to build a lasting customer-centric culture
Read here: https://hubs.ly/H0sZDVl0
Designing a new end-to-end grant experience from ground up, from outside in.
In November 2014, SG Enable started a design sprint project with Outsprint to envision a new end-to-end experience for their new grant. This project tapped on human-centered design tools and techniques to help SG Enable better understand the needs and challenges faced by grant applicants, grant makers and other partners. This report captures the findings and ideas generated from the project.
SG Enable | SG Enable is an agency dedicated to enabling persons with disabilities.
https://www.sgenable.sg/
Outsprint | The fastest way to innovate public policy & social services.
http://outsprint.io
Examples of the types of work I have done and for whom, with outcomes and nice things people have said about my work. Always happy to talk through in more detail.
The Thornton Group - Finding and Keeping the Best Talent - An 8 Step Hiring ...Neil Thornton HBA, MA
Finding, keeping and engaging top talent remains a priority for most, if not all of our clients today. To help, we have developed a unique approach to recruiting that is celebrating incredible success.
The marketing persona is a powerful tool, but many organizations struggle to translate their personas into actual, customer-centric content. Centerline's simple workshop will help you run a rapid persona development session in-house, so you can implement your research and create personas your marketing team can actually use.
Test Your Innovation IQ Holly Green, Contributor Origina.docxtodd191
Test Your Innovation IQ
Holly Green, Contributor
Original Source
Everyone knows that innovation means coming up with the next great idea in your
industry, right? Actually, there’s a lot more to it than that. Test your ability to separate
innovation fact from fiction by answering the following questions true or false:
1. Innovation is the act of coming up with new and creative ideas.
2. Innovation is a random process.
3. Innovation is the exclusive realm of a few naturally talented people.
4. The biggest obstacle to innovation is a lack of organizational resources and
know-how.
5. The most important type of innovation involves bringing new products and
services to market.
6. Teaching employees to think creatively will guarantee innovation.
7. The most powerful way to trigger your brain is to simply ask it a question.
8. Most companies pursue incremental rather than disruptive innovation.
9. Most companies are not structured to innovate.
10. Listening to your customers is a great way to innovate.
Answers:
1. False. In business, innovation is the act of applying knowledge, new or old, to the
creation of new processes, products, and services that have value for at least one of
your stakeholder groups. The key word here is applying. Generating creative ideas is
certainly part of the process. But in order to produce true innovation, you have to
actually do something different that has value.
2. False. Innovation is a discipline that can (and should) be planned, measured, and
managed. If left to chance, it won’t happen.
3. False. Everyone has the power to innovate by letting their brain wander, explore,
connect, and see the world differently. The problem is that we’re all running so fast that
we fail to make time for the activities that allow our brains to see patterns and make
connections. Such as pausing and wondering….what if?
4. False. In most organizations, the biggest obstacle to innovation is what people
already know to be true about their customers, markets, and business. Whenever you’re
absolutely, positively sure you’re right, any chance at meaningful innovation goes out
the window.
https://www.forbes.com/sites/work-in-progress/2011/12/06/test-your-innovation-iq/#3133e7f0395b
5. False. It’s certainly important to bring new products and services to market. But the
most important form of innovation, and the #1 challenge for today’s business leaders
may really be reinventing the way we manage ourselves and our companies.
6. False. New ideas are a dime a dozen. The hard part is turning those ideas into new
products and services that customers value and are willing to pay for -- a process that
requires knowledge about what your customers want and need, coupled with
implementation.
7. True. Ask a question and the brain responds instinctually to get closure. The key with
innovation is to ask questions that open people to possibilities, new ways of looking at
the same data, and new interpre.
Saving energy (and money) with behavioural science with Karina van SchaardenburgThe Research Thing
Opower combines design with psychology to nudge utility customers to make better energy choices, helping the planet, the grid, and their wallets. From small actions (like taking shorter showers) to big actions (like buying an electric car), behavioural techniques can encourage people to act. In this session, Karina will cover the best practices of behaviour change and give examples from her work.
Increasing your impact with behavioural science with Dr. Rosie WebsterThe Research Thing
As user researchers, we're in the business of understanding (and often trying to change) people's behaviour. While the research we do is an excellent tool for this, we can have even more impact if we stand on the shoulders of the academic giants who spend years trying to understand human behaviour. Behavioural science is the systematic study of human behaviour, and how to change it. It therefore provides us with evidence, theories, frameworks, and methods that can supercharge our user research. In this talk, Rosie will talk about some of these different behavioural science tools, and provide examples of their use in practice.
A talk as part of the 'Lifting the lid on ethnographic research' event for The Research Thing. http://www.meetup.com/researchthing/events/150350262/
What’s it like to conduct ethnography for an e-commerce website? Among practical tips and tricks for conducting your ethnography project, this presentation will answer questions such as:
• What can an organisation gain from ethnography?
• How does ethnography fit into a holistic UX research approach?
• How can we get execs to say “Yes” to ethnography (and fund it!)
• How do I avoid common pitfalls?
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Research as a team sport
1. Why is it important
to engage people
in user research?
2. Why is it important to engage
people in user research?
. Remarkable things can happen when empathy for others
plays a key role in problem-solving.
. When companies allow a deep emotional understanding
of people’s needs to inspire them they unlock the creative
capacity for innovation.
. However, how you gather and present that insight is
critical to how it is used.
4. On the other hand, if the
insight only lives in the
heads of the researcher,
then research becomes
little more than a self-
serving activity.
Insight
inside
5. At One Tesco we are guided by the principle that we are not just
here to
, we are here to design better services for the real humans that
use them.
“do some research”
6. In order to do that it is critical that
your entire team engages with user
research.
So how to do you move research from something the
researcher does, to being an activity the whole team owns:
1. Tell stories, be visual
2. Research as a team sport
3. Collaborate for the best results
7. UI/UX Leads
Communication
manager
UI/UX designers
Head of DesignStrategic Principal Programme
manager
Content strategist Service Design
manager
Analytics manager
Digital Design Language team
Developers Senior Service
Designer
Justin says:
“Tesco is good in urgent,
not so good in important.”
Service Design team
James says:
“It should always
feel that we are
fighting the system.
This shows that we
are doing things
differently.”
What is One Tesco?
A service-design led transformation programme aimed at
placing which places the customer at the heart of the design
process. Think of us a well working kitchen. Cooking the good
stuff.
8. What is One Tesco?
We are working to improve the shopping experience and retail
environment for our customers; by understanding their needs
and designing services around those needs rather than the
make-up of our business.
Right now we are in discovery - conducting deep ethnography
amongst our elderly shoppers to uncover unmet customer
needs.
And we hope to be testing service prototypes in-stores using
live lab techniques before Christmas.
Here’s what we’ve learnt so far about engaging people with
research:
9. Dada
mountain
1. Tell stories, be visual
During ethnographic research you very quickly end up
gathering vast mountains of data. The trick is what to do with
this.
A key principle for One Tesco is that the single most important
job you have as researcher is not doing the research, it’s getting
that research into the heads of your team.
So if you find yourself feeling swamped by assets and feel like
it’s sucking up all your time, just remind yourself that this is a
worthwhile investment.
11. Research objectives
Research dashboard
Discovery
This week
Next week
Monday
Monday
Tuesday
Tuesday
Wednesday
Wednesday
Thursday
Thursday
Friday
Friday
Customers
spoken with
Staff spoken
with
Days since
last visit
Number of team
members
People spider web
Name
10
9
8
7
6
5
4
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
-8
-9
-10
What we’ve learned so far
Main insight
or theme
Supporting
customer quote
Supporting
observations
Shopper type
What to design
for them?
Main retailer
People we met
Name and age
Shopping
time
Shopping
time
Shopping
time
Tech
skill
Tech
skill
Tech
skill
Name and age Name and age
Research profile
(filled out)
Photos Photos Photos
Research profile
(filled out)
Research profile
(filled out)
Things we learned about each person
In-store
shops
Online
shops
Total
shops
Average shopping
time
Where we did our research
Inspired by the GDS article on research walls as vertical
campfires – places where teams can gather round, connect and
share insight – we decided to create a research wall.
Our research wall templates enabled us to update with A4 print
outs and post its – so we could use the same templates but
constantly cycle different assets.
12. Avoid the big reveal, update reguarely
In addition to this we also do regular research playbacks with
the team – telling the stories of the individuals we met.
Get a regular rhythm for these going. Invite people from other
bits of the business.
Try and avoid getting so sucked into research that you have no
time to present back.
A three hour presentation at the end of a two month research
sprint doesn’t help anybody.
Giving time for the ideas to percolate in the team means when
you enter the ideation phase everyone will be already primed
with ideas.
13. Visualizing things early helps
you to see patterns as they
emerge
We created a spider web to rank
our customers on important
factors such as health and
mobility and familiarity with
technology.
Quite quickly it helped us see who
our extreme customers were and
these were the people from which
we had the most interesting
findings.
It helped us to re-think our
recruitment plan for the next
phase of research.
14. The challenges:
• It takes [A LOT OF] time to create, upload and present assets
in this format.
15. What worked for us:
• Have a great system in place for uploading assets after each
interview, make sure everyone on your research team knows
and follow this, be prepared to adjust as you go.
• An organized system means that creating presentations
should be quick and easy – everything is labeled in the right
way and easily retrievable when you need it.
• Factor in sufficient time for the uploading of assets
• If you find that you are struggling then be prepared to adjust
the plan – remember sharing insights and making them easy for
your team to absorb is the single most important thing for you
to do
16. 2. Research as a team sport
But more importantly than just presenting back the ideas is
actually taking your team to the coal face.
To discover real but unexpressed and unmet customer needs.
You need to go where the people are
To embrace their world you have to be in their world
This is essential part of building empathy and there is no
substitute for it.
There is plenty of evidence that increasing “exposure hours” of
your team results in the design of better products.
However in order to make this work you need to invest in your
team.
17. What worked for us:
We ran training sessions with our team before we took them
out into the field – to reinforce how important it is to embrace
the world view of the customer, and how to ask open ended
questions.
We also provided them with field guides covering practicalities
like where to meet up, what to do with assets after the sessions.
We plan on using stickers to reward team members who had
been out on sessions.
We also used the research wall as a vehicle to show the rest of
the business how we were doing things differently.
18. The challenges
Motivating your team – everyone has a day job – it helps to
have a metric and for this to be enforced by the senior members
of your team.
For example – it should never be longer than two weeks since a
member of the team has been in-front of a customer – or 100%
of your team has spoken to customers this sprint.
Don’t assume that a stakeholder knows how to behave on
research
19. What worked:
• It was helpful to us to explain that interviews unfold like the
chapters of a book and interrupting an interview can disrupt the
interviewers flow
• We gave plenty of space to ask questions, and carefully signal
these
• Give clear advice on swapping numbers before the session
and arrange a place to meet up before the session for a pre-
brief
• Use the pre-brief to go over the participant profile,
paperwork, re-affirm the rules of the interview
20. How many times have you had to deal with a senior stakeholder
saying “but you’ve only spoken to seven users, how can you
make assumptions about the needs of all our customers?”
And sure, you can have that debate about the merits of small
data versus big data, how it helps us explain the why behind the
what.
But what about also facing into it.
In our experience the best results come when you collaborate
more widely within the research community.
3. Collaborate for the best results
21. Work with the big data
We have a dedicated data analyst to help us.
As we see themes emerging, he is then able to see how
representative our findings are.
He is also able to see what the cost implications are and what
the size of the opportunity are if we fix it.
This is invaluable when having conversations with senior
stakeholders who are – lets face it – interested in the bottom
line and trying to figure out where best to spend money in
order to get the biggest results.