The document discusses the roles and responsibilities of a team leader. It emphasizes the importance of interpersonal skills like effective communication, empathy, and conflict resolution. A good team leader leads by example, facilitates cooperation, and welcomes suggestions. They appreciate team members, discuss issues openly, and help the team work towards shared goals. The team leader's work depends on the team's work. By supporting and guiding team members, a team leader can help the team succeed.

1. Role Of Revenue Officer As a
Team Leader.

2. Do you share good time at work
with your team members?

3. Or are there some grudges?

4. Is it affecting your daily work?

5. So let’s have a look on some
reasons for it….

6. Interpersonal Skills...

7. What are Interpersonal Skills?
 Effectively translating and conveying
information.
 Being able to accurately interpret other
people's emotions.
 Being sensitive to other people's feelings.
 Calmly arriving at resolutions from conflict.
 Being polite

8. Unity in diversity
Every one has a
color
of his own.
Try to identify
each other’s
unique
ability and use it
to work together.

9. Whether you take credit Try to act smart
Or your team member… and
Achieve common goals

10. Different people
differently
 Try to understand each-others thoughts
and situations.
 Work together by using each-others’
competencies……(2+2=5)
 Try to involve others also to put their
view-points.

11. Every action has
Equal and opposite
Reaction…
If you put your
hands for help
They w ill put it
too
If you give
respect
You will get
respect

12. Empathize!
Put yourself into the shoes of
others…..

13. ….so, Understand other’s
situation
& act accordingly!

14. Clarity to the powers of a team
leader….
 The team leader is a fellow worker and
friend, not a supervisor;
 leads by example, not by giving
directions;
 is a peacemaker, not a warrior;
 is a coordinator, not an order giver;
 is a facilitator, not an individual decision-
maker; and
 is a communications link , not a
communications owner.

15. If there are so many powers
then responsibilities can’t be
overlooked…
 Manage time to solve queries of team
members.
 Guide the team to improve processes.
 Your work is the sum of the team
member’s work---It’s on your part how
you accomplish it.
 Support your team members---they will
support you in return.

16. ……
 Make them organize their work.
 Welcome their suggestions before
taking any decision.

17. Don’t Criticize!
How Dare you did that?
You are always wrong!!!

18. Be polite!
Help them to correct their mistakes!
But handle the situation privately…
Still Some changes have to be made to make it perfect!!!
Still Some changes have to be made to make it perfect!!!
II know you have the ability to do much better.
know you have the ability to do much better.
So, let us discuss those changes.
So, let us discuss those changes.

19. Always Appreciate!
Even for small things…….

20. But appreciate openly
It makes feel good…
They will always be thankful to you for that

21. Plan your work…
Your work
(team Leader)
Division of work between team members
Team Member Team Member
Team Member
(2) (3)
(1)

22. Plan….
What to do?
What to do?
How to do?
How to do?
When to do?
When to do?
Who will do what?
Who will do what?
How much time it
How much time it
will take?
will take?

23. Discuss Issues!
And try to resolve them mutually

24. Show them the way to success
They will surely help you to
achieve it…

25. Be a role model for your team
They will
definitely
Follow your
footsteps
And
even if you
Are not present
They will make
your
presence
always
felt

26. You could also be good role
model…
 Lead by example.
Act the way you want other people to act.
Treat people the way you want to be treated.
 Spread the word and make it something
good.
Do you say things that someone might
repeat? If yes, than make it something good.

27.  Be kind.
There is nothing better than someone saying
"Wow, She is really a nice person. Put kindness
out and you will get kindness back.
 Respect yourself and others too.
Don't do things you will regret. You are the only
person in control of you. Be a leader not a follower.

28. Improper conversation….
 Sunil : Hi John
 John : Hi Sunil
 Sunil : I saw your report, you must prepare it again and
that too today itself
 John : But why ??
 Sunil : I am not getting any results from it.
 John : I am not going to do it again, and that too today is
impossible !!!
 Sunil : John !! Try to understand I need it today.
 John : No!! I don’t have time
 Sunil : You must.
 John : I already told you no.
Finally they depart without any conclusion.

29. Act Tactfully
T = Think before you speak
A = Apologize quickly when you blunder
C = Converse, don’t compete
T = Time your comments
F = Focus on behavior – not personality
U = Uncover hidden feelings
L = Listen to feedback
Let’s have an example………..

30. .
 T.J Joseph.
 Adhikarathil.
 S H Mount.
 Kottayam.

31. Proper Conversation…
 Sunil : Hi John, how are you?
 John : Hi Sunil, fine
 Sunil : I saw your report, I think we missed some analysis in it. We may
have to prepare it again
 John : But why ??
 Sunil : We are not getting any cost analysis from it and the meeting is for
cost analysis.
 John : I am not going to do it again, don't have time for it. I have enough to
do now.
 Sunil : John !! It is a requirement from the customer, otherwise whatever we
are doing now will also be of no use, I know you put in your best efforts
into that report.
 John : Sorry, today it’s not possible. to do it alone so quick also is not
possible.
 Sunil : I will send Vijay also to help you, and then time permits I will also
join.
 John : No need of you, if you can send Vijay then I will try to finish it today it
self
 Sunil :Thank you John
 John : It’s my job.
Finally they depart with positive conclusion

32. Work together so that even when
anyone is stuck with some
problem-You are there to help!

33. Fill each other’s loop holes and
be an Effective Team worker….