2. 1. A cluster of skills that ‘influence’ how
we interact with one another
2. Ability to relate & connect with people.

3. 1. Soft skills (e.g.-emotional intelligence quotient)
complement hard skills (IQ)
2. Soft skills are believed to be unchangeable being innate
characteristics which are part of one’s being
3. But, you will be on the way of becoming better with
ability to develop soft skills.

4. 1. To perform successfully a job-function you can
reach the platform & perform well by your
technical skills acquired.
2. But to stay on that platform long and for rising
to next level, understanding of natural abilities
and implementation of soft skills is crucial

5. 1. Communication
2. Body language
3. Written communication
4. Interpersonal skills
5. Team work
6. Professional ethics
7. Time & stress management
8. Leadership skills

6. 1. Non verbal---face is the index of mind and clearly displays
person’s interest
2. How you stand, move, appear to people
3. Emotion of the sender & receiver
4. Verbal--- what you speak & how you put up your thoughts
5. Tone & intensity of speech
6. Most important is to listen patiently.
7. Give time & chance to express.
8. Make the patient feel important.
9. Welcome with politeness and empathy.

9. 1. Writing evaluates person’s proficiency on
language, be careful as to grammatical and
spelling errors.
2. Sentence composition errors, use of verbs,
adverbs, adjectives, articles etc.
3. Errors committed while writing circulars,
reports & records considerably spoil the
image of the writer.

10. 1. Respect the views and sentiments of others
equally. As you feel hurt or offended when such a
situation arises pertaining you or you being at centre
of things, others do feel similarly, therefore, be
compassionate to all others.
2. When want to differ must express yourself
politely
3. Avoid hurting others feelings
4. Must try to resolve the conflicts and conflicting
views by due reasoning out the matter or issue
or subject.

15.  Effectively translating and conveying
information.
 Being able to and accurately interpret other
people’s emotions.
 Being sensitive to other people's feelings.
 Calmly arriving at resolutions from conflict.
 Being polite

16. Every one has a
color
of his own.
Try to identify
each other’s
unique
ability and use it
to work together.

17.  Inter personal
relationships have a
paramount place in
healthcare.
 This is because
healing process has a
lot to do with faith,
belief, trust etc.
which can never
develop without a
strong, close bond
between the patients
and their healers.

18.  Good intentions of merely treating the
patient honestly are not enough.
 Good academic record and clinical skills may
make you a good clinician but does not
necessarily make you a good healer.
 Healthcare providers have to modulate their
speech and behavior to suit positive
interactions both with patients and
colleagues alike.

19.  People of either gender, different age,
qualifications, status & skills work as team
for common objective.
 The success of hospital depends upon co-
ordinated efforts of all the team members
 Must create an agreeableness & cooperation
among team members.

20. What to do?
How to do?
When to do?
Who will do what?
How much time it
will take?

24.  It is the need of the hour
 When at work place, must think of the work
only
 Must put heart & soul
 Each employ is an organic part of the unit&
is equally important
 Must strive to contribute best at whatever
level

25.  Prioritize the work
 Important work should be given more time
 Listen to music, practice meditation & yoga
it will reduce physical, emotional and mental
stress
 Take adequate rest

26.  Leader need to be very clear what you
want from others
 Critical thinking ability
 Learn new things from staff
 Accept responsibilty for self and your
actions
 Look at problems & challenges
 Problem solving attitude
 Have self confidence
 Love & trust yourself

27. They will
definitely
follow your
footsteps
and
even if you
are not present
they will make
your
presence
always
felt

28. T = Think before you speak
A = Apologize quickly when you blunder
C = Converse, don’t compete
T = Time your actions and comments
F = Focus on behavior – not personality
U = Uncover hidden feelings
L = Listen to feedback
Let’s have an example………..

29.  Sunil : Hi John
 John : Hi Sunil
 Sunil : I saw your report, you must prepare it again and that too
today itself
 John : But why ??
 Sunil : I am not getting any results from it.
 John : I am not going to do it again, and that too today is
impossible !!!
 Sunil : John !! Try to understand I need it today.
 John : No!! I don’t have time
 Sunil : You must.
 John : I already told you no.
Finally they depart without any conclusion.

30.  Sunil : Hi John, how are you?
 John : Hi Sunil, fine
 Sunil : I saw your report, I think we missed some analysis in it. We may have to
prepare it again
 John : But why ??
 Sunil : We are not getting any cost analysis from it and the meeting is for cost
analysis.
 John : I am not going to do it again, don't have time for it. I have enough to do now.
 Sunil : John !! It is a requirement from the customer, otherwise whatever we are doing
now will also be of no use, I know you put in your best efforts into that report.
 John : Sorry, today it’s not possible. to do it alone so quick also is not possible.
 Sunil : I will send Vijay also to help you, and then time permits I will also join.
 John : No need of you, if you can send Vijay then I will try to finish it today it self
 Sunil :Thank you John
 John : It’s my job.
Finally they depart with positive conclusion

32.  Lead by example.
Act the way you want other people to act.
Treat people the way you want to be treated.
 Spread the word and make it something good.
Do you say things that someone might repeat?
If yes, than make it something good.

33.  Development of skills is a part of long
learning
 The process does not begin and end with job
 It is something we have learnt as child
 Training alone is not sufficient condition for
actual behavior change, more importantly our
intention to change has to be present

35.  Be kind.
There is nothing better than someone saying
"Wow, She is really a nice person.
Put kindness out and you will get kindness back.
 Respect yourself and others too.
Don't do things you will regret.
You are the only person in control of you.
Be a leader not a follower.

36.  My goal is not to be better, than anyone
else, but to be better than what I used to
be….

40. 

41. 

42. THANKYOU