SlideShare a Scribd company logo
[object Object],[object Object]
Marketing is changing - rapidly  from organisation-centric to customer-driven marketing process 4P - 21st century RP&V  Reputation Place Value exchange Product Price Place Promotion
Photography : [Jump: © José van Riele, 2002] 4P - 21st century RP&V  Reputation Place Value exchange Place Reputation Value exchange customer as expert Marketing is changing - rapidly  from organisation-centric to customer-driven marketing process
Photography : [Jump: © José van Riele, 2002] 4P - 21st century RP&V  Reputation Place Value exchange Engagement:  customer with customer Marketing is changing - rapidly  from organisation-centric to customer-driven marketing process See Share Learn Do
Photography : [Jump: © José van Riele, 2002] 4P - 21st century RP&V  Reputation Place Value exchange Company curates  the conversation Distribution Reputation Product Value Exchange Customer’s  conversation Marketing is changing - rapidly  from organisation-centric to customer-driven marketing process See Share Learn Do
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],5 practical steps that make marketing sociable
Social strategy for business:  be A vailable  fre E   I nteresting  O pen  U seful Step 1 AEIOU
Create social objects, for sharing ,[object Object],[object Object],[object Object],[object Object],[object Object],Step 2 Share
Rapidly recycle every idea to create ‘fresh’ content all help boost network reputation...  ...which boosts search visibility Step 3 Recycle
from xkcd.com
150 Catalyse, Chat, Curate other's conversations Social tools & skills  change as the audience grows
Place marketing effort  where customers’ attention is where customers’ attention is ,[object Object],[object Object],[object Object],Step 4 networked
Local  means ‘digital to the door’ ,[object Object],[object Object],[object Object],[object Object],Step 5 Local
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],5 practical steps that make marketing sociable
Social Media are evolving fastest on mobile . Watch your phone for the  Next Big Thing & don’t develop a mobile app! HTML5 is faster, cheaper, and universal
Will Rowan TheCustomer e  [email_address] skype & twitter  @thecustomer Digital Marketing Manual the manager’s guide to ecommerce published on Kindle next week, print on 12th April

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Internet retail show

  • 1.
  • 2. Marketing is changing - rapidly from organisation-centric to customer-driven marketing process 4P - 21st century RP&V Reputation Place Value exchange Product Price Place Promotion
  • 3. Photography : [Jump: © José van Riele, 2002] 4P - 21st century RP&V Reputation Place Value exchange Place Reputation Value exchange customer as expert Marketing is changing - rapidly from organisation-centric to customer-driven marketing process
  • 4. Photography : [Jump: © José van Riele, 2002] 4P - 21st century RP&V Reputation Place Value exchange Engagement: customer with customer Marketing is changing - rapidly from organisation-centric to customer-driven marketing process See Share Learn Do
  • 5. Photography : [Jump: © José van Riele, 2002] 4P - 21st century RP&V Reputation Place Value exchange Company curates the conversation Distribution Reputation Product Value Exchange Customer’s conversation Marketing is changing - rapidly from organisation-centric to customer-driven marketing process See Share Learn Do
  • 6.
  • 7. Social strategy for business: be A vailable fre E I nteresting O pen U seful Step 1 AEIOU
  • 8.
  • 9. Rapidly recycle every idea to create ‘fresh’ content all help boost network reputation... ...which boosts search visibility Step 3 Recycle
  • 11. 150 Catalyse, Chat, Curate other's conversations Social tools & skills change as the audience grows
  • 12.
  • 13.
  • 14.
  • 15. Social Media are evolving fastest on mobile . Watch your phone for the Next Big Thing & don’t develop a mobile app! HTML5 is faster, cheaper, and universal
  • 16. Will Rowan TheCustomer e [email_address] skype & twitter @thecustomer Digital Marketing Manual the manager’s guide to ecommerce published on Kindle next week, print on 12th April