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International Marketing
        463-441 (3-0-3)




       Introduction
Murray Hunter

    murrayhunter58@gmail.com
     murray@unimap.edu.my


             Telephone:
       6019 5233801 (Malaysia)
        0843 3134105 (Local)




Available Weekends (Most) &
Mondays before & after lectures
What We are Going to Cover in this unit
            •The Global Environment & International
                        Marketing Concepts
 •International Marketing from the ASEAN region perspective
         • The basic tools of marketing redefined in the
                       international context
      •Identifying International Market opportunities and
                   undertaking market research
             •Formulation of market entry strategies
            •International new Product Development
         •Company readiness for international markets
              •International Supply chain approach
            •Negotiation and international regulation
                •Trends in International Marketing
3 Assignments 80%
  Presentations 10%
Class Participation 10%
ability to research the
Small Research Thesis                       dynamics
                                        of the topic and
                                       argue their case
         8-12K words
       should be commenced
    during the first week of class

                                              40%
A Case Study

                    20%




about a product/market in an international setting


 The case study will be presented as a written
           report and presentation

  An allocation of marks will be reserved for
   student’s defence of their conclusions
the selection of a product and target
international market to undertake a study upon

   submission of both a report and formal
               presentation

    the construction of a general business
    model and strategy to successfully
    enter the product in the target market

   This assignment will involve using all the
   tools and skills learnt during the course

   This will also be a group assignment. 30%
Books/References




  Cateora, P., R., and Graham, J.,
    International marketing, 13th
Edition, McGraw-Hill, New York, 2007.
What is a Product?
Anything that can offered to a
  market that will satisfy a want or
               need.

 It includes physical objectives, services,
events, persons, places, organisations, and
                   ideas.
The
The Level of   Branding
Competition    Paradigm




                      The
                  Channel of
                  Distribution
What is a Market?
The set of all actual and
 potential buyers of a
  product or service
Market Segment
    A group of consumers who
respond in a similar way to a given
      set of marketing efforts
Arranging is market positioning? a
     What for a product to occupy
clear distinctive and desirable place
relative to competing products in the
minds of target consumers
Examples of Market Positioning




                                             1. Line extensions




2. Different Pack Sizes



                                                  3. Different
                                                Price/consumer
                                                   categories
Same Product – Different
                         Positioning




Different Market
Low End Strategies
                                                • Match Medium End
                                                Quality or lower
 Medium End                                     • Compete on Price (?)
                              Low End
                                                • Incentives to retailers
  In this case: Medium end was once the high end, then
  company redefined the market by adding an extra premium
  product.
                            Medium End Strategies
  Normally medium end product have very limited strategies
                               • Benchmark Quality
  other than price to utilise.
                            • Price Reference
  Australia: very few medium•end products, Malaysia many
                             Strong General Media




                           High End Strategies
                           • High Quality
High End
                           • Premium Price
                           • Targeted Niche
                           • Specialised Media Campaign
How Different People Look at
          Markets
Small holder Farmers




• Production orientated    • Little (if any) planning
• Passive Marketers
                         • Doubtful sustainability
• Follow Pricing mechanism
Production Approach
Usually
  OEM
Production
Sales Approach
Marketing Approach
The Marketing Mix



Product                 Customer Solution


                           Customer Cost
  Price


Position                    Convenience


Promotion                  Communication
Product Life Cycle
• Getting shorter             • Changing tastes

  • 33% sales from            • Changing Technology
products less than 5
      years old                   • Product
                                  Evolution
First Part of the Product
Development Process


                            Developing Product
                               Specifications


    Market & Product                              Concept & Prototype
        Planning                                      Generation



      Product                                     Packaging Design
     Registration



                            Further Formulation
                                Development




                              Continued
Cont.


                      Further Formulation
                          Development



                      Manufacturing System
                              Design




                       Final Packaging &
                                             Optional Today
                       Formulation Review
                                               Test Marketing/
                                               Pilot Production
Post Launch Product
Modifications           Marketing Review




                      Refining of Product
                      Before Major Launch



                           Major Launch
Entrepreneurial approach
The Creativity
                          Idea
Summarised
Entrepreneurial
                  Turn into Opportunity
Process
    Innovation     Final Commitment

 NPD
                       Start-Up
    Strategy
                        Growth
     Sales
                     Sustainability
Ideas        Opportunities        Solutions          Realisation            Performance




                                                                           Management
                                                                            Capability

 Spots          Evaluates            Selects            Targets




Creativity      Innovation          Strategic
                                    Thinking                             Differentiation




                                                                            Competitive
               Capabilities Governing Competitive                            Advantage
                             Scope
                                                                    Costs: to customers
                                                                    Knowledge:
                                                                    Industry/market/technical/p
                          Competencies                              rocess
                 Entrepreneurial, Opportunity                       Relationships:
              Identification, Network, Conceptual,                  Customers/suppliers/distri
             Organisational, Strategic, Commitment,                 butors/relative power
                            Resources                               Structure: Ability
Technology Approach
Tissue Culture
SME Approach
The Outcomes
                                                     (potential targets)


                           Key internal               The process of                Key external
                           influences on the          product/market                influences on the
Size and depth of change




                           development                 development                  development




                                                                                                            Time
                           process                                                  process




                                               The base potential for development


                                                    Where the business is
                                                    currently performing

                                                                                        Gibb & Scott 1988
Profile of business in terms of performance:
Performance
Base            • Market trends: current product mix, market mix, competition
                • Production trends: Utilisation, efficiency, quality
                •Financial and Management: net worth, liquidity, gearing, trends




Key internal
influences on   Administrative, marketing, production and Managerial
the             resources and capabilities.
development
process



Key external           Competition, market restrictions
influences on
the development
process


      All influence the type of product and market development
      that will take place
Environmental Analysis: Threats and Opportunities
  Market: product position and prospects      Competition: Traditional, new firms, new
                                                            industries, profits
  Technology: Changes and developments        The Economy: Growth, inflation, Law




                                                                 Operating
                                                                 Needs
 Personal             Business             Strategies                                   Operating
                                           & Tactics             Products
Objectives           Objectives                                                         Budgets
                                                                 Manpower
                                                                 Finance



                                    Feedback loops

              Business Analysis: Strengths and Weaknesses
Product: 4 Ps or 4 customer wants               Profit/Cash flow: its sources and uses
People: Management and Skills                   Facilities: age, technology and utilisation
                                                                Burns & Dewhurst 1993
Sources of Competitive Advantage
     (The reason for any product development in a company)

          Importance of price to customers, distributors, the extend of
Costs:    demand elasticity




Knowledge: Stage of industry lifecycle, common industry knowledge
              verses your own specialised knowledge



               Links with customers, suppliers, distributors, relative
Relationships: power



                   Appropriate organisational structures, Ability to respond
Structure:         to market, leadership.
Many Factors Change Markets and Give rise to Opportunities


                   Social
                   Social and cultural trends
                   and drivers.
                   Reviving historical trends



                                  Product
                               Opportunity
                                    Gap    Economic
                                           State of the economy
                Technology
                                           Shift in focus on where
                State of the art and
                                           to spend money
                emerging
                                           Level of disposable
                technology                 income
                Re-evaluating
                existing technology




                                                  Cagan, J. and Vogel, C., M., (2002),
Areas of Firm Innovation
Technology/Market Positioning

              Hotel Coffee Shop            Coffee Bean
   High
Style




                Kedai Kopi                     Fast Food
    Low




                  Low                              High
                                  Technology
Product Life Cycle
• Getting shorter             • Changing tastes

  • 33% sales from            • Changing Technology
products less than 5
      years old                   • Product
                                  Evolution
Potential                 Product Lifecycle                     IP Value &
Profitability                                                   Novelty
                IP
                     Va
                       lue
                                                              Competitive
    Concept
                                                              Risk Taking
    Risk Taking
    it
   of
 Pr




   Pioneers          Early       Early      Late       Late
                     followers              Majority   Followers          Time
                                 Majority
Figure 6.7. The Product Life Cycle Has Shortened Dramatically Over the Last 50
Years



Pharmaceuticals

 Food Items


    Tools
                                                                           Fifty Years Ago
    Toys
                                                                            Today
 Cosmetics



                      0                 10                20                 30
                          Length of Life Cycle (Years)
Product Evolution
Pre 1900’s

                         Laundry Blue



Up to Late 1940’s        Solid Soaps &
                           Powders
                                                    Laundry
                                                  Detergent Bars

1950’s until present    Laundry
                        Detergents
                        Powders
     Laundry                                 Detergents with
      Liquids                                   Special
  Detergents                                   Additives
                       Concentrated
1980’s until present
                        Laundry
                        Powders



                           Laundry
                           Detergent
                           Tablets
Can we predict the future?
Present
                    time
The Past                       A Radical change in
                                   technology




                                         Will radically
                                      This changes the
                                         change the
                                      parallel of the a
                                         timeline into
                                      market gradually
                                         new industry
We know the past              The effect of competitor
  and present                Without any changes our
                                innovation will bring
                               timeline will remain
                                  product evolution
                                relatively unaltered
Innovation & Invention
Products more than 5 years old
   usually don’t make major
 contributions to a company’s
            revenue




          •Technology

          •Consumer style change
Vanilla Breakthrough?


                            Evolution




New Flavour – New Product
Evolution Verses Revolution




       Changing Technology
       (slow to Change)
       Changing Lifestyles

       Cheap Clothes Available
       (substitute)

   Had to Reinvent the Company due to Slow Product Development
Examples of Innovation
Examples of Innovation
Examples of Innovation
Cationic Breakthrough?
To soap or not to soap?
Invention




Less than 2% of filed patents are ever commercialised
Does a new invention have consumer benefits or create any
competitive advantage?
Can consumers accept the new invention?
New Knowledge Innovation is the
         most risky
Better to focus on other sources of innovation: ie,
 applications of existing ideas and technologies
 as new knowledge technology development is
 extremely long term.

      Bright ideas are the riskiest source of
          innovation and rarely succeed.
        Receptability is always the problem
          (look at patents files but never
                commercialised)
Table 6.1. Drucker’s Sources of Innovation

       Source                                   Explanation                                        Examples


  The unexpected         Success of a revolutionary product or the application of   •Apple computer
 success, failure or     technology from one industry to another, sudden or         •Rapid decline of Proton’s market
external occurrence      unnoticed demographic changes caused by wars,              share
                         insurgencies, migration, etc.

  An incongruity         A change that is already occurring or can be made to       •Sugar free products and sugar
between reality as       occur within an industry. It may be visible to those       replacements due to concern for health
 it actually is and      inside the industry, often overlooked or taken for         •Increasing demand for travel and
what it ought to be      granted.                                                   holidays due to increasing incomes and
                                                                                    leisure time

 Inadequacy of an        An improvement in process that makes consumers             •Caffeine free products
existing technology      more satisfied based on an improvement or change in        •Microwave ovens
or business process      technology.                                                •Mobile phones


Changes in industry      New ways and means of undertaking business based           •Health care industry
or market structure      on identified opportunities or gradual shifting of the     •Education industry – private education
                         nature of the industry.
Perceptual changes       Changes in peoples awareness founded on new                •Leisure and exercise industry aerobics
                         knowledge and/or values or growing affluence leading       & gyms
                         to new fashions and tastes
   Demographic           Gradual shift of demographics in population by age,        •Establishment of more retirement
     changes             income groups or ethnic groups, etc                        homes


 New knowledge           New knowledge or application of existing theoretical       •Video and VCD industry
                         knowledge into an existing industry that can create        •Robotics
                         new products not previously in existence                   •Biotechnology
Types of Innovation
Type                Description                    Examples
Invention   Totally new product                Wright Bros – plane
                                               Edison – light bulb
                                               Bell – telephone
Extension New use or different application Kroc – McDonald’s
            of an already existing product     Bushnell – Atari
                                               Wilson – Holiday Inn
Duplication Creative replication of an        Wal Mart – Dept Stores
            existing concept               Pizza Hut – Pizza restaurant
Synthesis Combination of existing                  Smith - Fedex
            concepts and factors           Merryil Lynch – Home equity
            into new use                            Financing
1930s
1960s
1950s
1800s
1980s
1970s
  2006
 1990s
“Too much focus on
process, on a static agenda,
 while it may get a lot done
  initially, will tend to drive
core competencies towards
          core rigidity.”
Practice/Process Trade-off
Innovation                      Optimal Innovation Area




                                                          Organisation
              Ideas
                                                          becomes rigid




             Little gets done




 Practice                                                           Process
Definition:
 International Marketing involves
  Establishing and Coordinating
Marketing Activities Across National
            Boundaries
   - Requires a global “mindset”
Lecture 1
      The Global Environment
& International Marketing Concepts
1. Historical Market Evolution
      2. Drivers to International Marketing
    3. Our place in the international Market
4. The evolution of the international Marketing
                     Company
5. The Influence of Technology and Competition
            on International Marketing
Domestic Market



                                              Competitors
                      Tastes

           Trends
                                                                             Feed forward
                               Promotion          Competencies

               Branding

Channels                              Chemical Raw
                                        Materials                                   Relative
             Style                                               Logistics         Competitive
                                        Packaging                                  Advantage

                                                               Sourcing
                    Finance
                                                       Company Fit
                                 Manufacturing
                                  Processes                                    Regulation

Feedback                        Material            Technology
                               Availability



                               International Markets
Source: http://en.wikipedia.org/wiki/Image:PeriplusMap.jpg
http://www.history.upenn.edu/coursepages/hist086/material/frank_map8a.jpg
History of the Development of the Malay Archipelago
• Portuguese




                                        • The Dutch




                                                      • British
• The British East India Company
Colonial and Post Colonial Companies
• Companies here to benefit
from comparative advantage

• Companies  here to exploit
the local market
http://www.irows.ucr.edu/cd/courses/122/b10toch17_files/image092.jpg
Tech & Travel Capitalism




                                                            Financial Capitalism




                                         Industrial Capitalism




                   Merchant Capitalism




Tribal Societies
Globalism Vs. Localism
Thai     Hong
 Malay
          Fashion    Kong
Fashion
                    Fashion
Breakfast in the World



  Or


Where is this?    Thailand




           Australia
Cuisines with most potential for growth
 North America                  Europe            South America              Asia/Pacific




       USA                   Mediterranean            Fusion style             Fusion style
                               influence
  Asian Influence                                    Thai, Indonesian,
                                                                               Thai/Chinese
                            Indian influence      Vietnamese influences
  Sesame, wasabi,                                                           Western/Chinese
 ginger, noodle and       Middle East influence      Contemporary            Indonesian/Thai
   Asian cabbage                                        cuisine           American/Mediterranean
                               Slow Food
  Indian Influence                                   Mediterranean
                                                                                  Italian
                                                       influence
    Fruit, spice and
toasted nuts, chutney,                            Exotic combinations            French
 quince pear, roasted
      coriander,
 pistaschio,almond &
         walnut
Blue and goat cheese

     Mexico
  Tarmarind, squash
 flowers, huitlacoche
   (corn mushroom),
portobello mushroom,
      duck meat
Geography
                                                   (Climate, Topography, Flora, Fauna, Microbiology)


                                                                              Adapted from Cateora & Graham P. 99
                                                   History
Adaptation




                                                     Technology and
                                                    Political Economy



                                                                    Social Institutions
             Socialisation




                                              (Family, Religion, School, Media, Government, Corporations)
                             Application




                                                      Imitation
                                                                                    Elements of Culture
                                           Peers
                                                                  (Values, rituals, symbols, beliefs, though processes

                                                                        Consequences

                                            Consumption decisions                                                Market
                                               and behaviours                 Management Styles                 Structure
Culture
   Theories in action                          Stories, myths, heroes, artifacts, informal
                                               behaviours
   verses Espoused

Norms and           Productivity &   Values
                    effectiveness                    Organisational
group behaviour                                      learning (single or
                                                     double looped



       Leadership
                                     Beliefs




                               Assumptions
Interpersonal Interactions

Networking                                       Team/Individual
                                                 Orientation
                   Sincerity




              Warmth   Personality



  Character                                       Culture

  Judgment

                          Hunter, Baharuddin (OUM) & Rozhan (UIA): Alpha
                          Model of Innovation
FMCG Market Fragmentation/Concentration
 Comparison Between Malaysia, Thailand, Hong Kong
                            and Australia
  Outlet Type    Malaysia      Thailand     Hong Kong   Australia
Hyper &           20%            68%           91%        85%
Supermarkets
(Chain Owned)
Independent        20%            2%           2%         10%
Hyper &
Supermarkets
Wholesale          57%           10%           2%         3%
Trade – Sundry
& convenience
Stores
Other              3%            20%           5%         2%
                              Convenience
                                Chains
Malaysian Retail
                            Manufacturer
Market
Channels & Structure
                                                  National
                                                 Distributors




                                                Wholesalers




                   Super-      Sundry      Convenience          Chinese
   Hypermarkets   markets      Stores        Stores             Medical
                                                                 Halls


                             Consumers
Australian Retail
Market Channels and    Manufacturer
Structure



                                        Sales Broker




                      Major Retailers




                      Retail Outlets
Fulfillment: (dreams)
                   Actualisation
                    (The Artist)
                                                                          Study after retirement
                   Self-fulfillment
                                                                          Fresh vegetables (Organic)
                                                                      Books
Fine Dining & Processed Foods                                                            Aromatherapy products
                                                                                              Luxury cars
                                                       Esteem                            Nutraceuticals & herbs
  Travel & Vacations                                (The Executive)
                                                      Achievement,              Fine Fragrances
                                                   prestige,fulfillment
Car Air Fresheners                           Responsibility: (hope)
                                                                                           Fashion Clothes (e.g.
                                                  Social (Worker)                                Jeans)
  Chewing Gum                                   Family, relationships,
                                                    workgroups
                                             Community: (acceptance)
                                                                                                          Most
        Water                                                                                          Household
                                            Safety (The Farmer)
       Purifiers                                                                                        Cleaning
                                          Home, Security and stability
                               Necessities: based on what is good (existence)                           Products
                                                                                                            Fresh
Soap                                                                                                      Vegetables
                                         Physiological (The Hunter)                                          Rice
                                      Basic Biological Needs – Food, water, air
                                        Staples: based on survival (fear)
http://www.brandingstrategyinsider.com/all_of_derricks_posts/index.html
Geert Hofstede studied 88,000 employees of one MNC over sixty-seven countries to develop a
 framework for understanding cultural differences and defined cultural differences along five
                                       dimensions[ii];




    • Individual verses collective orientation:
     the extent to which people have an individual
    orientation, concerned primarily for themselves
  and families, verses to the extent that an individual
    identifies with a group and feels their interests
    are best served in a group context, which they
                     will give loyalty,


                              [ii]
                                     Hofstede, G., (1991), Cultures and Organisations: Software of the Mind, Berkshire, McGraw-Hill.
• Power-distance relationships:
  the extent to which people accept that
  power is distributed to individuals and
     institutions unequally, thus in high
   power-distance relationships there is
   more respect for authority, where one
  would not be expected to go over their
 boss, than in low power-distance cultures
where people would be sensitive to people
showing authority and seek help from those
    they believe they could get it from[i],
[i]
      Hofstede, G., (1980), Culture’s consequences: International differences in work-related values, Beverly Hills, Sage.
•Uncertainty avoidance:
                               the extent to which people feel
                              threatened and stressful towards
                           ambiguity and the importance attached
                            to rules and procedures, i.e., workers
                        characterised high on uncertainty avoidance
                        like in Malaysia would tend to value security
                                    over self actualisation[i],




[i]
      Hofstede, G., (1980), ‘Motivation, Leadership and Organization: Do American Theories Apply Abroad?’, Organizational Dynamics, Summer, pp. 42-63.
Masculinity:
         the nature of dominant values
  in the organisation such as assertiveness
                and directness,


                 View of time:
     refers to the different time frames
    used by people and organisations,
which influences values about certain actions
          relating to procedures and
 decision making, status and rewards, etc.
Trompenaars and Hampden-Turner postulate that culture is an extremely complex
 phenomenon which cannot be easily rationalised. Even within a single country a
cultural trait can differ significantly within an ethnically homogeneous population.
Trompenaars and Hampden-Turner surveyed 15,000 managers in 28 countries to
explore the differences in cultures and hypothesised there are seven areas where
                       diametrically opposed paradoxes occur[i];




                Universalism verses Particularism

                  Universalists (US, Canadians, Australians and
                  Swiss) tend to follow sets of rules, seek clarity,
                  and follow logically and systematically, therefore
                   assuming there is one correct way of doing things.
                   In contrast particularists (South Koreans, Chinese
                  and Malaysians) are pragmatic, flexible, make
                  exceptions according to situations and thus act
                  more in ambiguity, therefore focus on the peculiar
                  nature of the situation.


    [i]
          Trompenaars, F. and Hampden-Turner, C., (1993), Riding the Waves of Culture, London, Nicholas Brealey.
Individualism verses Communitarianism

   Individualists are orientated towards the self
      and family, while communitarialists are
           orientated towards a group.
            Neutral verses Affective
 Neutralists are orientated towards not expressing
  opinions and emotions openly, while affectivists
are orientated towards giving opinions and showing
                 emotion in public.
Specific verses Diffuse
 Specificists tend to separate relationships between
 business and personal lives, where diffusists tend
            to blend relationships together.

         Achievement verses Ascription


Achievement is orientated towards what one does,
whereas ascription is orientated towards who we are.
Sequential verses Synchronic

Sequential view time as separate periods and are
 orientated with the present, while synchronic is
orientated to blending in past, present and future
            together in ones outlook.

        Internal verses External Control

   Internal views dominance over nature, while
   external views are subservient to nature.
Country                        Cultural      Dimensions - Ranking for Selected Countries
               Power           Individualism Masculinity Uncertainty Long-term
               Distance                                     Avoidance       Orientation

USA                L               H             H               L               L
Germany            L               H             H               M               M
Japan              M               M             H               H               H
Netherlands         L              H             M               M               M
Hong Kong          H               L             H               L                H
Indonesia           H              L             M               L                L
Malaysia*           H               M            M               M               M
Thailand           M                L            L               M
* Estimated national average       L = low       M = medium      H = high
Malaysia: Cultural Dimension Ranking By Race

                               Overseas Chinese      Malays        Indians

Power distance                        H               H         L
Individualism                         L               M         H
Masculinity                           H               M         M
Uncertainty Avoidance                 L               H         M
Long-term Orientation                 H               L         H
Source: Estimates                     H=High         M=Medium L=low
       Sayed Mushtaq Hussain, CULTURAL CONSTRAINTS IN LEADING MALAYSIAN SMEs
      TO GLOBAL MARKETS, 2ND NATIONAL CONFERENCE ON ENTREPRENEURSHIP AND
                                    SMALL BUSINESS
                     VISTANA HOTEL, PENANG, DECEMBER 9-10, 2006
How are pick ups advertised in Thailand?

        http://www.uwsp.edu/geo/courses/geog100/CarCult-Ideol.htm
What affect does culture have on consumer tastes and preferences?



 What affect does culture have on necessary product form to be successful?




What affect does culture have on forms of distribution, promotion, pricing, etc?




              How will culture affect the ways of doing business?
A Market Typology
                                                                    Developed
                                                                       Market
• Local production following
international trends
•Cooperation with international
firms
•Large customers developing
although market still                  Developing
fragmented
                                          Market
•Beginning of market
segmentation                                                     •Open market to the world
                                                                 •Own production with
                                                                 exports
                                                                 •Markets adequately
                                  • Most Items Imported          covered with products

         Underdeveloped           •Fragmented with few large     •Full market segmentation
                                     customers
               Market
                                  •Heavy use of intermediaries
                                  •No market segments
                                                                   Hunter (1993)
Still many market gaps      Poor Innovation
                       Large customers developing
                       bringing more market
                       concentration
                                Local firms exporting to
                                the world                      Developed
 Category management still
 in infancy                                                    Market


Beginning to rely
on imports again:
Colgate, Unilever
                                       Thailand
Aspect of market                                                        Still undeveloped
globalisation         Global trends do not necessary follow             logistic systems




                                                                  Developing
    Underdeveloped                                                Market
          Market
                              Market segmentation still
                              weak; along ethnicity lines
                              only
Strategic Decisions Related To Stage of Development
                                                              Stages
Strategic Decisions              Entry                        Growth                   Consolidation
     Ambition         •Identify opportunities        •Gain market share           •Achieve long-term goal
                      •Initiate Investments          •Expand aggressively         •Make Country/region a
                      •Develop Partnerships          •Reach critical mass         major contributor in the
                      •Start operations              •Reach economies of scale    corporate portfolio
                                                     •Reach break-even point      •Produce positive returns

   Positioning        •Test/Product/Service          •Operate out of key          •Integrate with global
                      concept                        countries                    network
                      •Trial and Error               •Combine global              •Search for
                      •Start presence in platform    standardization and local    products/services
                      countries                      adaptation                   optimisation
                      •Initiate presence in key
                      countries
   Capabilities       •Invest in strategic and       •Invest in building assets   •Rationalization and
                      marketing intelligence         •Acquisitions, JV and        specialization of operations
                      •Look for acquisitions         Greenfield operations        •Regional logistics
                      •Negotiate JVs                 •Invest in distribution,     •Regional facilities
                      •Invest in building contacts   branding and human
                                                     resources


   Organization       •Operate out of platform       •Local autonomy of           •Mosaic of operations
                      countries (i.e., Singapore,    countries subsidiaries       •Global/regional integration
                      Hong Kong)                     •Regional HQ as              with some local autonomy
                      •Rep offices in key            contributor and resource     •Regional HQ as
                      countries                      provider                     coordinator
Solely Focused on       Company covers partial of
Domestic Market         complete domestic market.
                        No or very few export sales.

Company exports         Company exports to customers with existing
on an ad-hoc basis      products. Tends to be passive marketer
to customers            overseas responding to customer inquiries


Company exports         A successful product line in the
existing products       domestic market is exported to
and lines to a single   third countries or a number of
or multiple export
markets                 countries (with or without some
                        modification)
Company exports         A successful product (range) is exported all
its product range       around the world to customers
globally
Company                 The company saves on freight and tariffs through
manufactures            manufacturing the product in other markets, either
products in other       directly, under contract, license, etc.
markets for
distribution in
those markets
Company sets up
sales & Marketing
operations
regionally, globally
for sales, service to
customers
Company
manufacturers
products in other
markets for export
to third markets in
regional
manufacturing
operations
Marketing Company



                                           Manufacture & Market




Manufacture & Market
                            Manufacture & Market




                 Marketing Company



                       Marketing Company




                   Manufacture & Market
The Drivers of International Marketing
Geographic, Climatic & Resource Factors
Production Layouts                        Logistics                               R&D


                Economies of scales are not enough: have to be coupled with innovation,
customer service and correct strategies to maintain competitive advantage. Competitive advantage is also a
                                             fluctuating state




                               Economies of Scale
New markets                 New Products




              Growing Affluence
Networking
Different types of
      Networks

  Support Networks


 Resource Networks


Regulatory Networks


Development Networks       Two elements:

   Sales Networks
                       Technical Know How
   Peer Networks
                       Technical Know Who
Business is close up and
       personal
Different levels of business
 require different types of
       relationships
The Way of Doing Business
     -Merchandising
Ways of doing business and education changing
Almost universally, Large
 organisations will bully
 small organisations in
        Malaysia
Guanxi
Different Origins,
backgrounds, personalities,
  interests, approaches
Education




            Generation Gap
Market Fragmentation
Centralisation
So What are the Barriers to
      Networking?
• Social Background
                           • Latent Peer Group
• Ethnic Background

• Education Background

• Domicile (Rural/Urban)




• Personality
• Cultural Transgression (Ability)
• External Perception of You          • Ability to
                                     Communicate
Identify the
Stakeholders
Logistics
Growing Intellectual Property
Figure 9.1. Worldwide Patent Filings
                                               Non-Resident Filed Applications
                            1600000            Resident Filed Applications

                            1400000
                            1200000
Patent Applications Filed




                            1000000
                            800000
                            600000
                            400000
                            200000
                                 0
                                      1985
                                             1986
                                                    1987
                                                    1988
                                                           1989
                                                                  1990
                                                                         1991
                                                                                1992
                                                                                       1993
                                                                                              1994
                                                                                                     1995
                                                                                                            1996
                                                                                                                   1997
                                                                                                                          1998
                                                                                                                                 1999
                                                                                                                                        2000
                                                                                                                                               2001
                                                                                                                                                      2002
                                                                                                                                                             2003
                                                                                                                                                                    2004
      Source: WIPO Statistics
Figure 9.2. Twenty Largest Patent Filing Countries 2004


                 Poland
                    Italy
             Argentina
             Singapore
      Hong Kong (SAR)
                Norw ay
                Mexico
                 France
                   India
                  Brazil
       United Kingdom
    Russian Federation
              Australia
                Canada
              Germany
 European Patent Office
                  China
            Korea, Rep.
                    USA
                  Japan

                            0   50000 100000 150000 200000 250000 300000 350000 400000 450000
                                  Number of Patent Filings
                                                                    Resident Patent File Applications
Source: WIPO Statistics                                             Non-Resident Patent File Applications
Figure 9.3. Number of Resient Patent Filings per Million Population 2004

            M exic o         5
                India        7
             Turkey          7
          Thailand           11
              B razil        21
         A rgentina           28
          B eligium            50
              C hina           51
  C zec h R epublic            61
            P o land           62
               S pain          67
           Hungary              75
            Ukraine             86
            B elarus             108
                 Italy           111
            C anada               125
      Netherlands                 134
        S ingapo re               147
   Wo rld A verage                148                          World Average
           R us s ian              160
       S witzerland                  217
               Is rael               227
             F ranc e                236
            A us tria                  275
            S weden                     308
                   UK                   320
            No rway                      335
          D enmark                       347
            F inland                      385
     New Z ealand                          402
          A us tralia                        479
          G ermany                              587
                 US A                             645
      Ko rea, R ep.                                                                   2189          2884
              J apan

                         0                500           1000       1500        2000          2500      3000
                                    Number of Resident Patent Filings/Million Population 2004
Source: WIPO Statistics
Figure 9.4. International Patents Filed by Residents in Asia-Pacific
                             Region 2006


         Vietnam         9
                          12
         Thailand
       Singapore             402
                             15
       Philippines
     New Zealand             316
                         54
         Malaysia
                                                 5935
   Republic Korea
                             4
  Dem. Rep Korea
                                                                                                          26906
            Japan
             India               627
                             6
        Indonesia
                                              3910
            China
                         1
Brunei Darussalam
                                       2139
         Australia

                     0                   5000           10000        15000          20000         25000     30000
                                                 Number of International Patents Filed by Residents
 Source: WIPO Statistices
Figure 9.5. Resident Patent Filings per USD 1.0 Million R&D
                       Expenditure
                         0.08
        Belgium            0.14
         Turkey             0.21
         Mexico             0.23
           Israel            0.23
         Canada              0.23
            India           0.26
   Netherlands               0.27
           Spain              0.28
 Czech Republic               0.29
        Sw eden               0.29
    Sw itzerland                0.3
           Brazil                0.37
             Italy              0.41
          France                  0.41
         Finland                  0.43
         Austria                    0.46
      Denm ark                        0.51
        Thailand                       0.54
        Hungary                        0.56
         Norw ay                         0.61
     Argentina                           0.62
               UK                         0.71
             USA                           0.78
           China                              0.81
 World Average                                   0.92
      Germ any                                     0.99
          Poland                                     1.13
      Australia                                             1.18
     Singapore                                                     1.46
        Russian                                                           1.5
         Ukraine                                                                1.67
   New Zealand                                                                             3.15
         Belarus                                                                                  3.49
           Japan                                                                                             4.6
    Korea, Rep.
                     0                       1                              2          3                 4         5
                             Number of Resident Patent Filings per USD 1 Million R&D Expenditure
Source: WIPO Statistics
Figure 9.6. Major Categories of International Patent Applications 2006

                                 Consumer Goods &          Civil Engineering,
                                                            Building, Mining      Other
                Transport            Equipment
                                                                   2%              1%            Electrical devices &
                   3%                   5%
                                                                                                electrical engineering
 Mechanical Components                                                                                    6%
          3%

 Machine Tools, Engines,                                                                            Audio-Visual
    Thermal Process                                                                                     4%
          5%
                                                                                                 Telecommunications
Materials Processing,                                                                                   8%
  Textiles & Paper
         3%                                                                               Information Technology
                                                                                                    8%
 Industrial Processes,
   Handling & Printing                                                                               Semiconductors
           7%                                                                                             3%

Agriculture and Food
     Processing                                                                                       Optics
         2%                                                                                            2%
Pharmaceuticals &
   Cosmetics                                                                                      Analysis & Medical
                  Biotechnology                                                Organic,
      8%                                                                                             Technology
                       4%       Material & Surface                         Macromolecular &
                                                                                                        13%
                                   Technology      Chemical Engineering    Polymer Chemistry
 Source: WIPO Statistics
                                        5%                 2%                     7%
Electrical devices &                                              12%
                               Audio-Visual                               9%
Telecommunications                                                                   15%
                                Information                                                      22%
                           Semiconductors                                                               28%
                                     Optics                                            16%
                   Analysis & Medical                                 8%
                                   Organic,                               11%
                                  Chemical                                   11%
                                                    -5%
                          Material & Surface                                           17%
                             Biotechnology
                     Pharmaceuticals &                                                           21%
Agriculture and Food                                                      8%
                                  Industrial                                         13%
                                  Materials                                     13%
                            Machine Tools,                                 12%
                                                                                                              Figure 9.7. Main Areas of Patent Filing Growth 2006




                                Mechanical                                     13%
                                 Transport                           8%
        Consumer Goods &                                                       13%
                          Civil Engineering,                               11%
                                                          0%
                                                               5%




                                              -5%
                                                                    10%
                                                                               15%
                                                                                           20%
                                                                                                  25%
                                                                                                        30%




                                                      Percentage Growth (%)
Source: WIPO Statistics
Figure 9.8. Integration between a Firm’s Core Mission and Intellectual Property



                         1. Recognition                                                           2. Desirability


   To develop public recognition and carry over                            To enable companies to delivery good products
       certain desired values to consumers                                 with superior performance to competitors, new
                                                                             features, extended product life, etc, so that
     Trademarks and certain Copyright                                          products are competitive and desirable.
              Information
                                                                                   Patents, Registered Designs and
                                                                                       Proprietary Knowledge


                               3. Form                                                    4. Emotional Connection

    To develop recognisable literary and visual                              To maximise financial returns for production
  forms that add value and assist in creating an                             undertaken by the company, add to product
        inherent desirability to the form of                                  differentiation and develop an emotional
      communication between company and                                              connection with consumers.
                    consumer.
          Copyrights and Trademarks                                                       Brands and Trademarks




      [i]
            Stamm, O., A., (1993), ‘Intellectual Property Rights and Competitive Strategy: A Multinational Pharmaceutical Firm’, in
Figure 9.9. The General Tools of Intellectual Property in Business Strategy

                                       Influence of
                                           New
   Product Development                 Technology
   - Invention (new to the world)
   - New to company product                                              Competitors
   - New Style, variant or benefits
     Patent, Registered
    Design, Proprietary                               Influence of
  Knowledge (secrecy and                                Product
      non-disclosure                                    Lifecycle
       agreements)
   Process Development
     (manufacturing)
     Patent, Proprietary
   Knowledge (secrecy and
      non-disclosure
                                                                         The Market
        agreements)                   The General Business
   Market Strategy                                                         Place
                                            Strategy
     Market parameters (mix)                                            Values
     Channels                                                           Expectations
         Knowledge                                                      Emotions
     Image & Story (target)
    Knowledge, Creativity,                                              Recognition
    Branding, Trademarks,                                               Potential
          Copyright                                                     Emotional
                                                                        Connections
Figure 9.10. IP/market scenarios with competitive advantage in slow and
             fast technology emerging industries




Relative Competitive Advant
                    a. Slow Emerging Technology Market Air Fresheners

                                                                  Branding
                                 Primary Used IP Protection

                  age                       Registered Designs
                                                                                Liquid Air Fresheners
                                      Patents

                                                          Car Air fresheners
                                                                               Failure to advance IP
                                                                               and convert into new
                                                                               products results in
                                                                               competition in a price
                                                                               sensitive market where
                                         Gel Air Fresheners
                                                                               brands don’t attract
                                                                               consumer recognition



                                 1960s                 1970s                    1990s        Time
Relative Competitive Advant




                              b. Fast Emerging Technology Market Electronic Media Storage


                                   Primary Used IP Protection
                   ge




                                         Patents
                  a




                                                                                              Pen
                                                                                              Drives


                                                        Compact      Rapid decline of media
                                                        Disks        use after introduction of
                                                                     new media until product
                                                                     ceases to be used
                                                                     anymore, Companies must
                                                                     cease operations or switch
                                      Floppy Disks
                                                                     to new technology


                                   1960s                 1970s                    1990s           Time
Innovation is needed to convert any factor
  into a source of competitive advantage
New Technologies
New Business Models
Entrepreneurship




Opportunity Discovery

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International Marketing Lecture 1

  • 1. International Marketing 463-441 (3-0-3) Introduction
  • 2. Murray Hunter murrayhunter58@gmail.com murray@unimap.edu.my Telephone: 6019 5233801 (Malaysia) 0843 3134105 (Local) Available Weekends (Most) & Mondays before & after lectures
  • 3. What We are Going to Cover in this unit •The Global Environment & International Marketing Concepts •International Marketing from the ASEAN region perspective • The basic tools of marketing redefined in the international context •Identifying International Market opportunities and undertaking market research •Formulation of market entry strategies •International new Product Development •Company readiness for international markets •International Supply chain approach •Negotiation and international regulation •Trends in International Marketing
  • 4. 3 Assignments 80% Presentations 10% Class Participation 10%
  • 5. ability to research the Small Research Thesis dynamics of the topic and argue their case 8-12K words should be commenced during the first week of class 40%
  • 6. A Case Study 20% about a product/market in an international setting The case study will be presented as a written report and presentation An allocation of marks will be reserved for student’s defence of their conclusions
  • 7. the selection of a product and target international market to undertake a study upon submission of both a report and formal presentation the construction of a general business model and strategy to successfully enter the product in the target market This assignment will involve using all the tools and skills learnt during the course This will also be a group assignment. 30%
  • 8. Books/References Cateora, P., R., and Graham, J., International marketing, 13th Edition, McGraw-Hill, New York, 2007.
  • 9.
  • 10. What is a Product?
  • 11. Anything that can offered to a market that will satisfy a want or need. It includes physical objectives, services, events, persons, places, organisations, and ideas.
  • 12. The The Level of Branding Competition Paradigm The Channel of Distribution
  • 13. What is a Market? The set of all actual and potential buyers of a product or service
  • 14.
  • 15. Market Segment A group of consumers who respond in a similar way to a given set of marketing efforts
  • 16. Arranging is market positioning? a What for a product to occupy clear distinctive and desirable place relative to competing products in the minds of target consumers
  • 17. Examples of Market Positioning 1. Line extensions 2. Different Pack Sizes 3. Different Price/consumer categories
  • 18. Same Product – Different Positioning Different Market
  • 19. Low End Strategies • Match Medium End Quality or lower Medium End • Compete on Price (?) Low End • Incentives to retailers In this case: Medium end was once the high end, then company redefined the market by adding an extra premium product. Medium End Strategies Normally medium end product have very limited strategies • Benchmark Quality other than price to utilise. • Price Reference Australia: very few medium•end products, Malaysia many Strong General Media High End Strategies • High Quality High End • Premium Price • Targeted Niche • Specialised Media Campaign
  • 20. How Different People Look at Markets
  • 21. Small holder Farmers • Production orientated • Little (if any) planning • Passive Marketers • Doubtful sustainability • Follow Pricing mechanism
  • 25.
  • 27.
  • 28. The Marketing Mix Product Customer Solution Customer Cost Price Position Convenience Promotion Communication
  • 29. Product Life Cycle • Getting shorter • Changing tastes • 33% sales from • Changing Technology products less than 5 years old • Product Evolution
  • 30. First Part of the Product Development Process Developing Product Specifications Market & Product Concept & Prototype Planning Generation Product Packaging Design Registration Further Formulation Development Continued
  • 31. Cont. Further Formulation Development Manufacturing System Design Final Packaging & Optional Today Formulation Review Test Marketing/ Pilot Production Post Launch Product Modifications Marketing Review Refining of Product Before Major Launch Major Launch
  • 33. The Creativity Idea Summarised Entrepreneurial Turn into Opportunity Process Innovation Final Commitment NPD Start-Up Strategy Growth Sales Sustainability
  • 34. Ideas Opportunities Solutions Realisation Performance Management Capability Spots Evaluates Selects Targets Creativity Innovation Strategic Thinking Differentiation Competitive Capabilities Governing Competitive Advantage Scope Costs: to customers Knowledge: Industry/market/technical/p Competencies rocess Entrepreneurial, Opportunity Relationships: Identification, Network, Conceptual, Customers/suppliers/distri Organisational, Strategic, Commitment, butors/relative power Resources Structure: Ability
  • 38. The Outcomes (potential targets) Key internal The process of Key external influences on the product/market influences on the Size and depth of change development development development Time process process The base potential for development Where the business is currently performing Gibb & Scott 1988
  • 39. Profile of business in terms of performance: Performance Base • Market trends: current product mix, market mix, competition • Production trends: Utilisation, efficiency, quality •Financial and Management: net worth, liquidity, gearing, trends Key internal influences on Administrative, marketing, production and Managerial the resources and capabilities. development process Key external Competition, market restrictions influences on the development process All influence the type of product and market development that will take place
  • 40. Environmental Analysis: Threats and Opportunities Market: product position and prospects Competition: Traditional, new firms, new industries, profits Technology: Changes and developments The Economy: Growth, inflation, Law Operating Needs Personal Business Strategies Operating & Tactics Products Objectives Objectives Budgets Manpower Finance Feedback loops Business Analysis: Strengths and Weaknesses Product: 4 Ps or 4 customer wants Profit/Cash flow: its sources and uses People: Management and Skills Facilities: age, technology and utilisation Burns & Dewhurst 1993
  • 41. Sources of Competitive Advantage (The reason for any product development in a company) Importance of price to customers, distributors, the extend of Costs: demand elasticity Knowledge: Stage of industry lifecycle, common industry knowledge verses your own specialised knowledge Links with customers, suppliers, distributors, relative Relationships: power Appropriate organisational structures, Ability to respond Structure: to market, leadership.
  • 42. Many Factors Change Markets and Give rise to Opportunities Social Social and cultural trends and drivers. Reviving historical trends Product Opportunity Gap Economic State of the economy Technology Shift in focus on where State of the art and to spend money emerging Level of disposable technology income Re-evaluating existing technology Cagan, J. and Vogel, C., M., (2002),
  • 43. Areas of Firm Innovation
  • 44. Technology/Market Positioning Hotel Coffee Shop Coffee Bean High Style Kedai Kopi Fast Food Low Low High Technology
  • 45. Product Life Cycle • Getting shorter • Changing tastes • 33% sales from • Changing Technology products less than 5 years old • Product Evolution
  • 46. Potential Product Lifecycle IP Value & Profitability Novelty IP Va lue Competitive Concept Risk Taking Risk Taking it of Pr Pioneers Early Early Late Late followers Majority Followers Time Majority
  • 47. Figure 6.7. The Product Life Cycle Has Shortened Dramatically Over the Last 50 Years Pharmaceuticals Food Items Tools Fifty Years Ago Toys Today Cosmetics 0 10 20 30 Length of Life Cycle (Years)
  • 48. Product Evolution Pre 1900’s Laundry Blue Up to Late 1940’s Solid Soaps & Powders Laundry Detergent Bars 1950’s until present Laundry Detergents Powders Laundry Detergents with Liquids Special Detergents Additives Concentrated 1980’s until present Laundry Powders Laundry Detergent Tablets
  • 49. Can we predict the future?
  • 50. Present time The Past A Radical change in technology Will radically This changes the change the parallel of the a timeline into market gradually new industry We know the past The effect of competitor and present Without any changes our innovation will bring timeline will remain product evolution relatively unaltered
  • 52. Products more than 5 years old usually don’t make major contributions to a company’s revenue •Technology •Consumer style change
  • 53. Vanilla Breakthrough? Evolution New Flavour – New Product
  • 54. Evolution Verses Revolution Changing Technology (slow to Change) Changing Lifestyles Cheap Clothes Available (substitute) Had to Reinvent the Company due to Slow Product Development
  • 59. To soap or not to soap?
  • 60. Invention Less than 2% of filed patents are ever commercialised Does a new invention have consumer benefits or create any competitive advantage? Can consumers accept the new invention?
  • 61. New Knowledge Innovation is the most risky Better to focus on other sources of innovation: ie, applications of existing ideas and technologies as new knowledge technology development is extremely long term. Bright ideas are the riskiest source of innovation and rarely succeed. Receptability is always the problem (look at patents files but never commercialised)
  • 62. Table 6.1. Drucker’s Sources of Innovation Source Explanation Examples The unexpected Success of a revolutionary product or the application of •Apple computer success, failure or technology from one industry to another, sudden or •Rapid decline of Proton’s market external occurrence unnoticed demographic changes caused by wars, share insurgencies, migration, etc. An incongruity A change that is already occurring or can be made to •Sugar free products and sugar between reality as occur within an industry. It may be visible to those replacements due to concern for health it actually is and inside the industry, often overlooked or taken for •Increasing demand for travel and what it ought to be granted. holidays due to increasing incomes and leisure time Inadequacy of an An improvement in process that makes consumers •Caffeine free products existing technology more satisfied based on an improvement or change in •Microwave ovens or business process technology. •Mobile phones Changes in industry New ways and means of undertaking business based •Health care industry or market structure on identified opportunities or gradual shifting of the •Education industry – private education nature of the industry. Perceptual changes Changes in peoples awareness founded on new •Leisure and exercise industry aerobics knowledge and/or values or growing affluence leading & gyms to new fashions and tastes Demographic Gradual shift of demographics in population by age, •Establishment of more retirement changes income groups or ethnic groups, etc homes New knowledge New knowledge or application of existing theoretical •Video and VCD industry knowledge into an existing industry that can create •Robotics new products not previously in existence •Biotechnology
  • 63. Types of Innovation Type Description Examples Invention Totally new product Wright Bros – plane Edison – light bulb Bell – telephone Extension New use or different application Kroc – McDonald’s of an already existing product Bushnell – Atari Wilson – Holiday Inn Duplication Creative replication of an Wal Mart – Dept Stores existing concept Pizza Hut – Pizza restaurant Synthesis Combination of existing Smith - Fedex concepts and factors Merryil Lynch – Home equity into new use Financing
  • 64.
  • 66. “Too much focus on process, on a static agenda, while it may get a lot done initially, will tend to drive core competencies towards core rigidity.”
  • 67. Practice/Process Trade-off Innovation Optimal Innovation Area Organisation Ideas becomes rigid Little gets done Practice Process
  • 68. Definition: International Marketing involves Establishing and Coordinating Marketing Activities Across National Boundaries - Requires a global “mindset”
  • 69. Lecture 1 The Global Environment & International Marketing Concepts
  • 70. 1. Historical Market Evolution 2. Drivers to International Marketing 3. Our place in the international Market 4. The evolution of the international Marketing Company 5. The Influence of Technology and Competition on International Marketing
  • 71. Domestic Market Competitors Tastes Trends Feed forward Promotion Competencies Branding Channels Chemical Raw Materials Relative Style Logistics Competitive Packaging Advantage Sourcing Finance Company Fit Manufacturing Processes Regulation Feedback Material Technology Availability International Markets
  • 74. History of the Development of the Malay Archipelago
  • 75.
  • 76. • Portuguese • The Dutch • British • The British East India Company
  • 77. Colonial and Post Colonial Companies
  • 78. • Companies here to benefit from comparative advantage • Companies here to exploit the local market
  • 80. Tech & Travel Capitalism Financial Capitalism Industrial Capitalism Merchant Capitalism Tribal Societies
  • 82. Thai Hong Malay Fashion Kong Fashion Fashion
  • 83. Breakfast in the World Or Where is this? Thailand Australia
  • 84. Cuisines with most potential for growth North America Europe South America Asia/Pacific USA Mediterranean Fusion style Fusion style influence Asian Influence Thai, Indonesian, Thai/Chinese Indian influence Vietnamese influences Sesame, wasabi, Western/Chinese ginger, noodle and Middle East influence Contemporary Indonesian/Thai Asian cabbage cuisine American/Mediterranean Slow Food Indian Influence Mediterranean Italian influence Fruit, spice and toasted nuts, chutney, Exotic combinations French quince pear, roasted coriander, pistaschio,almond & walnut Blue and goat cheese Mexico Tarmarind, squash flowers, huitlacoche (corn mushroom), portobello mushroom, duck meat
  • 85. Geography (Climate, Topography, Flora, Fauna, Microbiology) Adapted from Cateora & Graham P. 99 History Adaptation Technology and Political Economy Social Institutions Socialisation (Family, Religion, School, Media, Government, Corporations) Application Imitation Elements of Culture Peers (Values, rituals, symbols, beliefs, though processes Consequences Consumption decisions Market and behaviours Management Styles Structure
  • 86. Culture Theories in action Stories, myths, heroes, artifacts, informal behaviours verses Espoused Norms and Productivity & Values effectiveness Organisational group behaviour learning (single or double looped Leadership Beliefs Assumptions
  • 87. Interpersonal Interactions Networking Team/Individual Orientation Sincerity Warmth Personality Character Culture Judgment Hunter, Baharuddin (OUM) & Rozhan (UIA): Alpha Model of Innovation
  • 88. FMCG Market Fragmentation/Concentration Comparison Between Malaysia, Thailand, Hong Kong and Australia Outlet Type Malaysia Thailand Hong Kong Australia Hyper & 20% 68% 91% 85% Supermarkets (Chain Owned) Independent 20% 2% 2% 10% Hyper & Supermarkets Wholesale 57% 10% 2% 3% Trade – Sundry & convenience Stores Other 3% 20% 5% 2% Convenience Chains
  • 89. Malaysian Retail Manufacturer Market Channels & Structure National Distributors Wholesalers Super- Sundry Convenience Chinese Hypermarkets markets Stores Stores Medical Halls Consumers
  • 90. Australian Retail Market Channels and Manufacturer Structure Sales Broker Major Retailers Retail Outlets
  • 91.
  • 92.
  • 93.
  • 94.
  • 95.
  • 96. Fulfillment: (dreams) Actualisation (The Artist) Study after retirement Self-fulfillment Fresh vegetables (Organic) Books Fine Dining & Processed Foods Aromatherapy products Luxury cars Esteem Nutraceuticals & herbs Travel & Vacations (The Executive) Achievement, Fine Fragrances prestige,fulfillment Car Air Fresheners Responsibility: (hope) Fashion Clothes (e.g. Social (Worker) Jeans) Chewing Gum Family, relationships, workgroups Community: (acceptance) Most Water Household Safety (The Farmer) Purifiers Cleaning Home, Security and stability Necessities: based on what is good (existence) Products Fresh Soap Vegetables Physiological (The Hunter) Rice Basic Biological Needs – Food, water, air Staples: based on survival (fear)
  • 98. Geert Hofstede studied 88,000 employees of one MNC over sixty-seven countries to develop a framework for understanding cultural differences and defined cultural differences along five dimensions[ii]; • Individual verses collective orientation: the extent to which people have an individual orientation, concerned primarily for themselves and families, verses to the extent that an individual identifies with a group and feels their interests are best served in a group context, which they will give loyalty, [ii] Hofstede, G., (1991), Cultures and Organisations: Software of the Mind, Berkshire, McGraw-Hill.
  • 99. • Power-distance relationships: the extent to which people accept that power is distributed to individuals and institutions unequally, thus in high power-distance relationships there is more respect for authority, where one would not be expected to go over their boss, than in low power-distance cultures where people would be sensitive to people showing authority and seek help from those they believe they could get it from[i], [i] Hofstede, G., (1980), Culture’s consequences: International differences in work-related values, Beverly Hills, Sage.
  • 100. •Uncertainty avoidance: the extent to which people feel threatened and stressful towards ambiguity and the importance attached to rules and procedures, i.e., workers characterised high on uncertainty avoidance like in Malaysia would tend to value security over self actualisation[i], [i] Hofstede, G., (1980), ‘Motivation, Leadership and Organization: Do American Theories Apply Abroad?’, Organizational Dynamics, Summer, pp. 42-63.
  • 101. Masculinity: the nature of dominant values in the organisation such as assertiveness and directness, View of time: refers to the different time frames used by people and organisations, which influences values about certain actions relating to procedures and decision making, status and rewards, etc.
  • 102. Trompenaars and Hampden-Turner postulate that culture is an extremely complex phenomenon which cannot be easily rationalised. Even within a single country a cultural trait can differ significantly within an ethnically homogeneous population. Trompenaars and Hampden-Turner surveyed 15,000 managers in 28 countries to explore the differences in cultures and hypothesised there are seven areas where diametrically opposed paradoxes occur[i]; Universalism verses Particularism Universalists (US, Canadians, Australians and Swiss) tend to follow sets of rules, seek clarity, and follow logically and systematically, therefore assuming there is one correct way of doing things. In contrast particularists (South Koreans, Chinese and Malaysians) are pragmatic, flexible, make exceptions according to situations and thus act more in ambiguity, therefore focus on the peculiar nature of the situation. [i] Trompenaars, F. and Hampden-Turner, C., (1993), Riding the Waves of Culture, London, Nicholas Brealey.
  • 103. Individualism verses Communitarianism Individualists are orientated towards the self and family, while communitarialists are orientated towards a group. Neutral verses Affective Neutralists are orientated towards not expressing opinions and emotions openly, while affectivists are orientated towards giving opinions and showing emotion in public.
  • 104. Specific verses Diffuse Specificists tend to separate relationships between business and personal lives, where diffusists tend to blend relationships together. Achievement verses Ascription Achievement is orientated towards what one does, whereas ascription is orientated towards who we are.
  • 105. Sequential verses Synchronic Sequential view time as separate periods and are orientated with the present, while synchronic is orientated to blending in past, present and future together in ones outlook. Internal verses External Control Internal views dominance over nature, while external views are subservient to nature.
  • 106. Country Cultural Dimensions - Ranking for Selected Countries Power Individualism Masculinity Uncertainty Long-term Distance Avoidance Orientation USA L H H L L Germany L H H M M Japan M M H H H Netherlands L H M M M Hong Kong H L H L H Indonesia H L M L L Malaysia* H M M M M Thailand M L L M * Estimated national average L = low M = medium H = high
  • 107. Malaysia: Cultural Dimension Ranking By Race Overseas Chinese Malays Indians Power distance H H L Individualism L M H Masculinity H M M Uncertainty Avoidance L H M Long-term Orientation H L H Source: Estimates H=High M=Medium L=low Sayed Mushtaq Hussain, CULTURAL CONSTRAINTS IN LEADING MALAYSIAN SMEs TO GLOBAL MARKETS, 2ND NATIONAL CONFERENCE ON ENTREPRENEURSHIP AND SMALL BUSINESS VISTANA HOTEL, PENANG, DECEMBER 9-10, 2006
  • 108. How are pick ups advertised in Thailand? http://www.uwsp.edu/geo/courses/geog100/CarCult-Ideol.htm
  • 109. What affect does culture have on consumer tastes and preferences? What affect does culture have on necessary product form to be successful? What affect does culture have on forms of distribution, promotion, pricing, etc? How will culture affect the ways of doing business?
  • 110. A Market Typology Developed Market • Local production following international trends •Cooperation with international firms •Large customers developing although market still Developing fragmented Market •Beginning of market segmentation •Open market to the world •Own production with exports •Markets adequately • Most Items Imported covered with products Underdeveloped •Fragmented with few large •Full market segmentation customers Market •Heavy use of intermediaries •No market segments Hunter (1993)
  • 111. Still many market gaps Poor Innovation Large customers developing bringing more market concentration Local firms exporting to the world Developed Category management still in infancy Market Beginning to rely on imports again: Colgate, Unilever Thailand Aspect of market Still undeveloped globalisation Global trends do not necessary follow logistic systems Developing Underdeveloped Market Market Market segmentation still weak; along ethnicity lines only
  • 112. Strategic Decisions Related To Stage of Development Stages Strategic Decisions Entry Growth Consolidation Ambition •Identify opportunities •Gain market share •Achieve long-term goal •Initiate Investments •Expand aggressively •Make Country/region a •Develop Partnerships •Reach critical mass major contributor in the •Start operations •Reach economies of scale corporate portfolio •Reach break-even point •Produce positive returns Positioning •Test/Product/Service •Operate out of key •Integrate with global concept countries network •Trial and Error •Combine global •Search for •Start presence in platform standardization and local products/services countries adaptation optimisation •Initiate presence in key countries Capabilities •Invest in strategic and •Invest in building assets •Rationalization and marketing intelligence •Acquisitions, JV and specialization of operations •Look for acquisitions Greenfield operations •Regional logistics •Negotiate JVs •Invest in distribution, •Regional facilities •Invest in building contacts branding and human resources Organization •Operate out of platform •Local autonomy of •Mosaic of operations countries (i.e., Singapore, countries subsidiaries •Global/regional integration Hong Kong) •Regional HQ as with some local autonomy •Rep offices in key contributor and resource •Regional HQ as countries provider coordinator
  • 113. Solely Focused on Company covers partial of Domestic Market complete domestic market. No or very few export sales. Company exports Company exports to customers with existing on an ad-hoc basis products. Tends to be passive marketer to customers overseas responding to customer inquiries Company exports A successful product line in the existing products domestic market is exported to and lines to a single third countries or a number of or multiple export markets countries (with or without some modification) Company exports A successful product (range) is exported all its product range around the world to customers globally
  • 114. Company The company saves on freight and tariffs through manufactures manufacturing the product in other markets, either products in other directly, under contract, license, etc. markets for distribution in those markets Company sets up sales & Marketing operations regionally, globally for sales, service to customers Company manufacturers products in other markets for export to third markets in regional manufacturing operations
  • 115. Marketing Company Manufacture & Market Manufacture & Market Manufacture & Market Marketing Company Marketing Company Manufacture & Market
  • 116.
  • 117. The Drivers of International Marketing
  • 118. Geographic, Climatic & Resource Factors
  • 119. Production Layouts Logistics R&D Economies of scales are not enough: have to be coupled with innovation, customer service and correct strategies to maintain competitive advantage. Competitive advantage is also a fluctuating state Economies of Scale
  • 120. New markets New Products Growing Affluence
  • 122. Different types of Networks Support Networks Resource Networks Regulatory Networks Development Networks Two elements: Sales Networks Technical Know How Peer Networks Technical Know Who
  • 123. Business is close up and personal
  • 124. Different levels of business require different types of relationships
  • 125. The Way of Doing Business -Merchandising
  • 126. Ways of doing business and education changing
  • 127. Almost universally, Large organisations will bully small organisations in Malaysia
  • 128. Guanxi
  • 130. Education Generation Gap
  • 133. So What are the Barriers to Networking?
  • 134. • Social Background • Latent Peer Group • Ethnic Background • Education Background • Domicile (Rural/Urban) • Personality • Cultural Transgression (Ability) • External Perception of You • Ability to Communicate
  • 136.
  • 139. Figure 9.1. Worldwide Patent Filings Non-Resident Filed Applications 1600000 Resident Filed Applications 1400000 1200000 Patent Applications Filed 1000000 800000 600000 400000 200000 0 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 Source: WIPO Statistics
  • 140. Figure 9.2. Twenty Largest Patent Filing Countries 2004 Poland Italy Argentina Singapore Hong Kong (SAR) Norw ay Mexico France India Brazil United Kingdom Russian Federation Australia Canada Germany European Patent Office China Korea, Rep. USA Japan 0 50000 100000 150000 200000 250000 300000 350000 400000 450000 Number of Patent Filings Resident Patent File Applications Source: WIPO Statistics Non-Resident Patent File Applications
  • 141. Figure 9.3. Number of Resient Patent Filings per Million Population 2004 M exic o 5 India 7 Turkey 7 Thailand 11 B razil 21 A rgentina 28 B eligium 50 C hina 51 C zec h R epublic 61 P o land 62 S pain 67 Hungary 75 Ukraine 86 B elarus 108 Italy 111 C anada 125 Netherlands 134 S ingapo re 147 Wo rld A verage 148 World Average R us s ian 160 S witzerland 217 Is rael 227 F ranc e 236 A us tria 275 S weden 308 UK 320 No rway 335 D enmark 347 F inland 385 New Z ealand 402 A us tralia 479 G ermany 587 US A 645 Ko rea, R ep. 2189 2884 J apan 0 500 1000 1500 2000 2500 3000 Number of Resident Patent Filings/Million Population 2004 Source: WIPO Statistics
  • 142. Figure 9.4. International Patents Filed by Residents in Asia-Pacific Region 2006 Vietnam 9 12 Thailand Singapore 402 15 Philippines New Zealand 316 54 Malaysia 5935 Republic Korea 4 Dem. Rep Korea 26906 Japan India 627 6 Indonesia 3910 China 1 Brunei Darussalam 2139 Australia 0 5000 10000 15000 20000 25000 30000 Number of International Patents Filed by Residents Source: WIPO Statistices
  • 143. Figure 9.5. Resident Patent Filings per USD 1.0 Million R&D Expenditure 0.08 Belgium 0.14 Turkey 0.21 Mexico 0.23 Israel 0.23 Canada 0.23 India 0.26 Netherlands 0.27 Spain 0.28 Czech Republic 0.29 Sw eden 0.29 Sw itzerland 0.3 Brazil 0.37 Italy 0.41 France 0.41 Finland 0.43 Austria 0.46 Denm ark 0.51 Thailand 0.54 Hungary 0.56 Norw ay 0.61 Argentina 0.62 UK 0.71 USA 0.78 China 0.81 World Average 0.92 Germ any 0.99 Poland 1.13 Australia 1.18 Singapore 1.46 Russian 1.5 Ukraine 1.67 New Zealand 3.15 Belarus 3.49 Japan 4.6 Korea, Rep. 0 1 2 3 4 5 Number of Resident Patent Filings per USD 1 Million R&D Expenditure Source: WIPO Statistics
  • 144. Figure 9.6. Major Categories of International Patent Applications 2006 Consumer Goods & Civil Engineering, Building, Mining Other Transport Equipment 2% 1% Electrical devices & 3% 5% electrical engineering Mechanical Components 6% 3% Machine Tools, Engines, Audio-Visual Thermal Process 4% 5% Telecommunications Materials Processing, 8% Textiles & Paper 3% Information Technology 8% Industrial Processes, Handling & Printing Semiconductors 7% 3% Agriculture and Food Processing Optics 2% 2% Pharmaceuticals & Cosmetics Analysis & Medical Biotechnology Organic, 8% Technology 4% Material & Surface Macromolecular & 13% Technology Chemical Engineering Polymer Chemistry Source: WIPO Statistics 5% 2% 7%
  • 145. Electrical devices & 12% Audio-Visual 9% Telecommunications 15% Information 22% Semiconductors 28% Optics 16% Analysis & Medical 8% Organic, 11% Chemical 11% -5% Material & Surface 17% Biotechnology Pharmaceuticals & 21% Agriculture and Food 8% Industrial 13% Materials 13% Machine Tools, 12% Figure 9.7. Main Areas of Patent Filing Growth 2006 Mechanical 13% Transport 8% Consumer Goods & 13% Civil Engineering, 11% 0% 5% -5% 10% 15% 20% 25% 30% Percentage Growth (%) Source: WIPO Statistics
  • 146. Figure 9.8. Integration between a Firm’s Core Mission and Intellectual Property 1. Recognition 2. Desirability To develop public recognition and carry over To enable companies to delivery good products certain desired values to consumers with superior performance to competitors, new features, extended product life, etc, so that Trademarks and certain Copyright products are competitive and desirable. Information Patents, Registered Designs and Proprietary Knowledge 3. Form 4. Emotional Connection To develop recognisable literary and visual To maximise financial returns for production forms that add value and assist in creating an undertaken by the company, add to product inherent desirability to the form of differentiation and develop an emotional communication between company and connection with consumers. consumer. Copyrights and Trademarks Brands and Trademarks [i] Stamm, O., A., (1993), ‘Intellectual Property Rights and Competitive Strategy: A Multinational Pharmaceutical Firm’, in
  • 147. Figure 9.9. The General Tools of Intellectual Property in Business Strategy Influence of New Product Development Technology - Invention (new to the world) - New to company product Competitors - New Style, variant or benefits Patent, Registered Design, Proprietary Influence of Knowledge (secrecy and Product non-disclosure Lifecycle agreements) Process Development (manufacturing) Patent, Proprietary Knowledge (secrecy and non-disclosure The Market agreements) The General Business Market Strategy Place Strategy Market parameters (mix) Values Channels Expectations Knowledge Emotions Image & Story (target) Knowledge, Creativity, Recognition Branding, Trademarks, Potential Copyright Emotional Connections
  • 148. Figure 9.10. IP/market scenarios with competitive advantage in slow and fast technology emerging industries Relative Competitive Advant a. Slow Emerging Technology Market Air Fresheners Branding Primary Used IP Protection age Registered Designs Liquid Air Fresheners Patents Car Air fresheners Failure to advance IP and convert into new products results in competition in a price sensitive market where Gel Air Fresheners brands don’t attract consumer recognition 1960s 1970s 1990s Time Relative Competitive Advant b. Fast Emerging Technology Market Electronic Media Storage Primary Used IP Protection ge Patents a Pen Drives Compact Rapid decline of media Disks use after introduction of new media until product ceases to be used anymore, Companies must cease operations or switch Floppy Disks to new technology 1960s 1970s 1990s Time
  • 149. Innovation is needed to convert any factor into a source of competitive advantage