The process interaction chart summarizes the interactions between various business processes. It shows that processes like order shipment, manufacturing, and shipping directly support the main processes of customer order, purchasing, and warehouse control. The chart also indicates that quality assurance, document control, and facilities maintenance provide direct support to most other processes.

1. Process Interaction Chart
Inputs
Main Processes Sub Processes
CustomerOrder
OrderShipment
CustomerService
ContractReview
Marketing
Sales
Purchasing
Warehouse
CriticalRawMaterials
SupplierRating
Training
Certification
EmployeeSelection
FinalInspection
ReceivingInspection
InprocessInspection
SPC
DocumentControl
QualityAssurance
Audit
CorrectiveAction
PreventiveAction
ManagementReview
ProductionControl
Traceability
Manufacturing
NonConformingMaterialControl
Shipping
StockBase
Facilities
PreventiveMaintenance
Calibration
Safety
Environmental
ProcessEngineering
Design
EngineeringChangeControl
MIS
QualityRecords
Order Customer Order 1 1 1 3 3 4 4 3 1 2 2 2 2 2 2 1 1 2 2 1 1 2 2 2 2 2 1
Order Shipment 3 2 2 1 1 2 1 1 2 1
Customer Customer Service 1 2 1 2 2 2 2 2 2 2 2 2 2 2 2
Contact Contract Review 1 2 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1
Marketing 1 1 1 1 2 2
Sales 1 2 2 2 2 2
Purchasing Purchasing 3 3 4 4 4 4 1 1 1 4 4 2 4 4 4 4 4 3 4 4 4 1 4 1 1 2 4 4 1 4 4 2 1 4 4 4 4 1
Warehouse Control 3 3 4 4 4 4 1 1 1 4 4 4 4 4 4 4 3 4 4 4 2 4 1 1 2 4 4 2 4 4 1 1 4 4 4 4 2
Critical Raw Materials 3 3 1 1 1 1 2 1 3 4 4 4 2 4 1 1 2 2 2 3 3 2 1
Supplier Rating 3 3 1 1 1 1 2 3 4 4 1 4 1 4 4 4 1
Human Training 4 4 3 3 4 4 3 3 4 4 2 3 3 3 3 3 3 3 3 3 2 3 4 3 3 3 3 4 3 3 1 1 3 3 3 3 1
Resources Certification 1 2 2 2 2 1 3 4 4 2 4 4 2 1
Employee Selection 3 3 3 3 3 3 3 3 4 4 3 3 3 3 3 3 3 3 3 4 4 2 3 4 3 4 3 3 3 3 3 2 2 3 3 4 3 1
Inspection Final Inspection 2 1 3 2 2 1 2 2 3 3 1 2 3 1 1 1 1
Receiving Inspection 3 1 3 1 1 1 1 2 2 1 2 3 2 3 1 1 2 2 2 1 1 1
Inprocess Inspection 3 1 3 2 1 1 2 3 2 3 3 1 2 1 1 1
SPC 3 1 3 2 4 1 2 1 1 2 3 2 3 3 1 2 1 1 1
Documentation Document Control 4 3 3 3 3 3 3 3 3 3 1 3 3 3 3 3 1 3 3 3 2 3 3 3 3 3 3 3 4 3 1 1 1 3 1
Quality Quality Assurance 3 3 3 2 4 4 2 2 1 1 2 1 2 1 1 1 1 1 1 1 2 1 3 1 3 1 3 2 2 2 1 2 2 1 2 1
Assurance Audit 3 3 4 4 4 4 2 2 2 2 2 2 1 2 2 1 3 2 1 2 2 2 1 1 2 2 2 1
Corrective Action 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 3 1 2 2 1 2 2 2 2 2 2 1 2 2 2 1
Preventive Action 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 1 2 2 1 2 2 2 2 2 2 2 2 2 2 2 2 1
Management Review 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1
Production Production Control 4 1 4 4 4 2 1 2 4 2 2 2 2 2 2 2 2 4 2 2 2 1 1 2 1 1 2 2 4 2 2 2 2 1
Traceability 3 3 3 3 3 1 1 4 4 1 1 1 1 4 3 1 2 2 1 1 2 1 1 4 1 2 2 2 1
Manufacturing 3 1 3 3 2 1 1 1 1 2 2 2 2 2 2 1 2 1 2 2 1 1 2 2 2 2 1 2 3 1 1 3 1 1 2 1
Non Conforming Material Control 3 3 2 2 2 2 4 3 3 3 3 4 1 1 1 4 2 2 2 3 3 3 4 2 3 3 4 1
Shipping 3 1 1 3 4 4 3 4 4 2 1 1 4 4 2 2 4 2 1
Stock Base 2 2 2 4 2 2 3 4 4 2 1 1 2 3 1 2 2 4 4 4 1
Facilities Facilities 3 3 4 4 4 3 1 1 1 2 2 3 3 3 3 3 3 2 3 3 1 3 3 3 3 3 3 1 2 1 1 3 1 3 2 1
Preventive Maintenance 3 3 2 3 3 3 3 3 2 2 1 2 2 3 3 3 1 2 2 3 4 4 4 1
Calibration 3 3 2 3 3 3 3 3 2 2 2 3 2 2 4 3 3 3 3 2 2 3 4 4 4 1
Safety 4 3 1 2 2 3 3 3 4 4 4 1 4 4 1 4 1 4 4 1 3 3 1 1 1 4 1
Environmental 2 2 2 2 1 1 2 2 1 2 2 1 1 1 2 2 1 2 1 2 2 1
Engineering Process Engineering 2 2 2 2 1 1 2 2 2 2 1 1 1 2 2 2 2 1 3 2 1 2 3 3 2 2 2 1 1 1 1 2 1
Design 2 2 2 2 2 2 2 2 1 1 1 1 1 1 2 1 1 2 1 2 2 2 2 2 2 2 1 1 1
Engineering Change Control 3 3 3 3 3 3 3 1 3 3 3 3 1 1 2 3 3 2 3 3 1 3 3 3 2 3 3 1 1 3 1
Management MIS 3 3 3 3 3 3 3 3 3 3 3 3 2 3 3 3 3 3 1 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
Information
1 = Direct Input
2 = Occasionally Direct Input
3 = Direct Support
4= Occasionally Direct Support
Blank = No Interaction
Outputs